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Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care G-1233 Author, Year Control Age, n (%) Female, n (%) Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%) Intervention Abdullah, 2005 1 Urban population: Survey of access to communication technologies Mean: 62.7 (57) White: (76), Non-Caucasian: (23.9) <$20,000: (27.3), $20,000-50,000: (42.2), >$50,000: (30.4) <8 yrs: (4.3), 8-12 yrs: (11.9), 12-16 yrs: (32.4), >16 yrs: (27) Urban, Rural Rural population: Survey of access to communication technologies Mean: 64.3 (56.5) <$20,000: (35.1), $20,000-50,000: (42.7), >$50,000: (22.2) <8 yrs: (7.8), 8-12 yrs: (16.5), 12-16 yrs: (48.7), >16 yrs: (27.0) Abraham, 2008 2 Interviews regarding the implementation and management of home telehealth technologies NS NS NS Ammenwerth , 2000 3 Testing of a mobile communication application NS NS NS Andreassen, 2006 4 Qualitative interviews with participants using PasientLink NS NS NS Ash, 2003 5 Qualitative study of physician order entry NS NS NS NS NS NS Audet, 2004 6 Use of Information technologies <45: 32, 45-54: 35, 55-64: 22, >=65: 12 23 NS NS NS Avery, 2007 7 Qualitative study to 7 NS NS NS

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Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care

G-1233

Author, Year Control

Age, n (%) Female, n

(%) Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics,

n (%) Intervention

Abdullah, 20051

Urban population: Survey of access to communication technologies

Mean: 62.7

(57)

White: (76), Non-Caucasian: (23.9)

<$20,000: (27.3), $20,000-50,000: (42.2), >$50,000: (30.4)

<8 yrs: (4.3), 8-12 yrs: (11.9), 12-16 yrs: (32.4), >16 yrs: (27)

Urban, Rural

Rural population: Survey of access to communication technologies

Mean: 64.3 (56.5) <$20,000: (35.1), $20,000-50,000: (42.7), >$50,000: (22.2)

<8 yrs: (7.8), 8-12 yrs: (16.5), 12-16 yrs: (48.7), >16 yrs: (27.0)

Abraham, 20082

Interviews regarding the implementation and management of home telehealth technologies

NS NS NS

Ammenwerth, 20003

Testing of a mobile communication application

NS NS NS

Andreassen, 20064

Qualitative interviews with participants using PasientLink

NS NS NS

Ash, 20035 Qualitative study of physician order entry

NS NS NS NS NS NS

Audet, 20046 Use of Information technologies

<45: 32, 45-54: 35, 55-64: 22, >=65: 12

23 NS NS NS

Avery, 20077 Qualitative study to

7 NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1234

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

identify how general practice computer systems could be improved to enhance safety in primary care

Barak, 20068 Analysis of positive online support conversations

15-50 ~20 (50)

Comparison of participant and instructor’s perceptions of online support chat

13-55 ~30 (50)

Bar-Lev, 20069

Negotiating time scripts during implementation of an electronic medical record

NS NS NS NS NS

Beale, 200610

Video game, Re-Mission, for young cancer patients

NS NS NS Did not report on control group

Benaroia, 200711

All patients who used the interactive computer system

Mean: 34, SD: 13

(67) NS <$20,000 (28.8), $20,001-60,000: the majority

<8 yrs: a minority, 8-12 yrs: (42.4), 12-16 yrs: (30.3), >16 yrs (had either an undergraduate, professional, or graduate degree): (22.8)

Bernhardt, 200212

Internet-based human genetics health communication

Mean: 28.6, SD: 6.19

44 (59) White: 39 (53), Black: 35 (47)

<$10,000: (16), $10,000 to $25,000: (24), $25,000 to $40,000: (29), >= $40,000: (26)

12-16 yrs: nearly half

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1235

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Bernheim, 200613

Pocket-sized electronic information system, CardioCard, with cardiological data

Mean: 65, Range: 26-91

94 (24) NS NS NS

Blanchfield, 200614

Identified cost of designing, developing, implementing, and operating an innovative informatics-based registry and disease management system (POPMAN) to manage type 2 DM

NS NS NS NS NS

Bobrie, 200715

>=18 NS NS NS NS

Bowns, 200616

Control Mean: 49.7, SD: 19.8

45 (62)

SF teledermatology

Mean: 43.6, Median: 17.8

58 (63) NS NS NS

Bratton, 200117

Telemedicine NS NS NS

Brebner, 200518

Experience-based guidelines for implementation of telemedicine services

NS NS NS NS NS

Brooks, 200619

Evaluating physician use of e-mail with patients

Mean: 50.64 (24.1) White: 2875 (68.4), Black: 133 (3.2), Latino: 539 (12.8),

NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1236

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Asian/Pacific: 433 (10.3), Unknown: 223 (5.3)

Campbell, 200620

CPOE systems (identifying unanticipated adverse consequences of them)

NS NS NS NS NS

Carroll, 200221

Design and evaluating a clinical decision support system

NS NS NS NS NS

Carroll, 200422

Evaluating pediatricians’ PDA use

NS NS NS NS NS

Carroll, 200723

Health-Pia GlucoPack™ Diabetes Monitoring System, integrates a small blood glucose monitoring device into the battery pack of a cell phone

Mean: 15.5 (50) W:(80) NS NS

Chen, 200824

Control Mean: 51.14

(42.5)

Asian: (100)

A reminder was sent via SMS 72 hours prior to the appointment

Mean: 50.01 (41.5)

Asian/Pacific: (100)

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1237

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

A reminder was sent via telephone 72 hours prior to the appointment

Mean: 50.52 (43.3) NS NS

Chinman, 200725

Computerized patient self-assessment from the VA

Mean: 49

9

White: (41), Black: (30)

NS NS Priimary diagnosis – Major depressive disorder (55), bipolar disorder (15), schizophrenia (12), PTSD (11);as their primary diagnosis. Comorbid alcohol or substance abuse/dependence diagnosis (47)

Computerized patient self-assessment from the DMH Clinic

Mean: 47 (56) White: (90) NS NS Primary diagnosis –Major depressive disorder (35), bipolar disorder (25), schizophrenia (25), PTSD (0); Comorbid alcohol or substance abuse/dependence diagnosis (18)

Christensen, 200826

Observation of 80 GP encounters

NS NS NS NS NS

Questionnaire of GPs in study

NS NS NS NS NS

Chu, 200927 Partnering with seniors for better health

Mean: 74 (72) < $10,000 (64) 8-12 yrs: (21.4) 12-16 yrs: (50)

Previous computer use (29.5); Previous Internet access (18.8)

Citerio, 200028

Database developed for head trauma victims admitted to the NICU

NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1238

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Crosson, 200529

Implementing EMR in family medicine practice

NS NS NS NS NS

Cruz-Correia, 200730

Control Mean: 29

15 (71)

Median yrs: 11, Range: 4-18

P'ASMA Mean: 29 15 (71) Median yrs: 11, Range: 4-18

Dansky, 200831

Control Mean: 76.88, Median: 78, SD: 10

Monitor only Mean: 76.72, Median: 79, SD: 10.52

Monitor and Video

Mean: 78.11, Median: 79, SD: 7.11

NS NS NS

Day, 200732 Hospice 16 (94) NS NS NS

de Toledo, 200633

Control Mean: 72, SD: 8

3 (3.2)

FEV1 42, SD: 15

Educational session (1.5 hours), single home visit (24-72 hours after discharge), telephone access to system's call center; the team used the system to coordinate their work and to access the ECPR

Mean: 71, SD: 8

2 (2.3) NS NS NS FEV1 42, SD: 20

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1239

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Delichatsios, 200134

Control Mean: 45.7

72

White: 43.3, Black: 46

>$2,000 per month: (58.2) 12-16 yrs: (46.0)

BMI 28.7

Computer-based monitoring of daily diet, educational feedback, advice, counseling

Mean: 46.2 72.3 White: 46.6, Black: 43.2

>$2,000 per month: (57.4) 12-16 yrs: (48.3) >16 yrs: (24.5)

BMI 28.7

Demakis, 200035

Computerized reminders in VA sites

NS NS NS

Demiris, 2004-36

Semi-structured interview protocol with eight open-ended questions

NS NS NS

Deutscher, 200837

EHR Mean: 50.9, SD: 15.5

(57.1) NS NS Affected body part – Lumbar (20.9), Cervical (16.6), Knee (12.8), Shoulder (12.6), Other (37.1); Language used to answer the survey for outcome measurement – English (2.7), Hebrew (66.3), Russian (28.9), Arabic (2.1)

Dombkowski, 200738

MCIR is a statewide immunization information system

NS NS NS No characteristics

Earnest, 200439

EMR: SPPARO

>=18 NS NS NS NS

Eminovic, 200440

Web chat with nurse

Mean: 48 57% NS NS 18 (78) of patients considered

For all patients, age, gender, and self-

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1240

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

themselves computer-literate

reported computer literacy were recorded; in order to calculate the duration of the Web chat and its components, the intervals between specific defined events occurring during a CES session were logged into a file

Ertmer, 200541

Control Users who, according to log files, had not used the system frequently (i.e., control group) 11

EHR akteonline.de with CD-ROM

NS NS NS 29

EHR akteonline.de with brochure

NS NS NS 24

Farmer, 200542

GPRS mobile phone diabetes telemedicine system

NS NS NS Used full functionality 46; Did not use full functionality 48

Feil, 200043 Evaluation of participation rates and factors associated with nonparticipation among primary care patients invited to join Internet-based self-management research

40-75

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1241

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

program

Feldman, 200444

E-mail reminder to nurse highlighting six key, condition-specific evidence-based practices

NS NS NS NS NS

Finch, 200545

Perspectives on telecare

NS NS NS NS NS

Frank, 200446

Control Mean: 35.4

(57)

Number of services in 6 months before start of trial, median (interquartile range) 1 (0–2); Fees charged per consultation in 6 months before trial, median (interquartile range) $21 ($0–59); Number of long-term problems coded before trial, median (interquartile range) 0 (0–1)

In-consultation reminders about 12 outstanding preventive activities

Mean: 36 (56) NS NS NS Number of services in 6 months before start of trial, median (interquartile range)1 (0–2); Fees charged per consultation in 6 months before trial, median (interquartile range) $21 ($0–56); Number of long term problems coded before trial, median (interquartile range) 0 (0–1)

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1242

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Gagnon, 200447

Survey on telehealth

NS NS NS NS NS

Gagnon, 200548

Telehealth NS NS NS Telehealth non-adopters 4; Telehealth adopters 5

Garcia-Sanchez, 200849

Questionnaire asking attitudes about confidentiality breaches of computer records

66 NS NS NS

Gardiner, 200650

TOPCARE (Telematic Homecare Platform in Cooperative Health Care Provider Networks)

NS NS NS

Gielen, 200751

Control Children: 4-66 months, Parents: 14-30

Mothers: 339 (90.4)

Black: (94.1), Other: (5.8)

<$5,000: (66.5), >$5,000: (33.5)

<8 yrs: (11.1), 8-12 yrs: (73.2) 12-16 yrs: (15.7)

Computer kiosk

Children: 4-66 months, Parents: 14-30

Mothers: 348 (90.6)

Black: (92.2), Other: (7.8)

<$5,000: (60.9) >$5,000: (39.0)

< 8 yrs: (9.2), 8-12 yrs: (75.8) 12-16 yrs: (15.0)

Glazebrook, 200652

Control Mean: 38.4, SD: 15.2

259 (78.5)

Professional or skilled non-manual occupation 137 (42.4); Sought advice regarding suspicious lesion in the past year 28 (11.6)

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1243

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Interactive multimedia intervention “Skinsafe”

Mean: 38.2, SD: 14.3

214 (82.6) NS NS >16 yrs: further or higher education 125 (54.1)

Professional or skilled non-manual occupation 98 (39.8); Sought advice regarding suspicious lesion in the past year 28 (14.2)

Goddard, 200153

Investigation of barriers to effective information provision for mental health care delivery by comparing practitioner's perceptions with strategic solutions

NS NS NS

Gomez, 200254

Current features of the DIABTel telemedicine system and the evaluation outcomes of its use in clinical routine

NS NS NS NS NS NS

Gonzalez-Heydrich, 200055

Five-question survey to begin to assess the impact of the application on the alliance with the parent

NS NS NS

Graham, 200756

Survey on perceptions of decision aid and willingness to use

79 (29) NS NS >16 yrs: 450 (100)

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1244

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Griffiths, 200657

Telemedicine NS NS NS NS NS

Grossman, 200658

Clinical data Exchange

NS NS NS NS NS

Grundmeier, 199959

Computer-based clinical decision support

NS NS NS

Gustafson, 200560

CHESS Mean: 51.6 White: 154, Black: 77

Living at or below 250% of the official federal poverty line

Mean yrs: 13 Living in rural Wisconsin 144 (all Caucasian); Living in Detroit 85 (all African American)

Hailey, 200361

Teleconsultation

NS NS NS

Halamka, 200662

E-prescribing NS NS NS

Han, 200563 CPOE Mean: 9 826 (44.2) NS NS NS

Harper, 200064

Technical performance and clinical feasibility of telecolposcopic system in remote site 1

Mean: 28.9

79 (100) NS NS NS

Technical performance and clinical feasibility of telecolposcopic system in remote site 2

Mean: 26.4 79 (100) NS NS NS

Hassol, 200465

Online survey (and focus group information)

>18 (60) NSW: (98) of 1421 NS 12-16 yrs: (40) >16 yrs: (27), High school or less: (33)

Duration of MyChart Use, Use of MyChart

Hess, 200766 Pre-implementation

Mean: 53, SD: 13

Nonwhite: 7 (33) 8-12 yrs: 6 (29), 12-16 yrs: 7 (33), Postgraduate degree 6 (29)

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1245

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Post-implementation

Mean: 55, SD: 11

Nonwhite: 4 (22) NS 8-12 yrs: 1 (6), 12-16 yrs: 5 (28), >16 yrs: 4 (22), Postgraduate degree: 8 (44)

Hetlevik, 200067

Control Mean: 68.1

(55)

Patients 408

CDSS Mean: 66.3 (53) NS NS NS Patients 368

Hibbert, 200468

Technology-related tasks and the interplay between the research team and the 12 nurses who were to use the telehealth equipment

NS NS NS NS NS NS

Hillman, 200569

CPOE NS NS NS Hospitals located in The Leapfrog Group's targeted regions 842

Hilty, 200670 Telemedicine: secure email, telephone, videoconferencing

Mean: 33 (33) White: 3 (100) NS NS

Hobbs, 200371

A paper-based survey

Mean: 46.3 58907 (68.2) White/non-Hispanic: 37620 (43.6), Black: 5714 (6.6), Hispanic: 6976 (8.1), Asian: 1504 (1.7), Other: 1204 (1.4), Unknown: 33284 (38.6)

NS NS Provider-patient e-mail usability system, Overall physician workload, Physician opinions regarding the use of e-mail with patients and time period physicians worked for Partners HealthCare System

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1246

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Homko, 200772

Mean: 47.5, SD: 9.1

15 (57.7)

Mean: 46.8, SD: 8.8

14 (56) NS NS NS BMI – Control group, mean 23.4 kg/m2, Intervention group, mean 24.5 kg/m2; Duration of diabetes – Control group, mean 8.0 yr, Intervention group, mean 5.2. There was no significant difference in age, sex, BMI, duration of diabetes, diabetes medication, blood pressure, blood glucose, or serum lipids levels between the two groups. At the pre-test, no significant difference was found in HbA1c levels between the groups

Hopp, 2006-73

Telemedicine Mean: 64 (5) NS NS NS

Hunter, 200874

Control Mean: 34.4, SD: 7.2

(50.5)

White: (53.2) NS High school or some college: (61.7)

Married or partnered (73.0); Enlisted (75.2); Years in service, mean 13.0, SD: 6.6; Plan to retire from AF (81.4)

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1247

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

BIT Mean: 33.5, SD: 7.4

(50.0) White: (58) NS High school or some college: (63.9)

Married or partnered (73.0); Enlisted (81.7); Years in service, mean 12.4, SD: 6.6; plan to retire from AF (78.9)

Jerant, 200175

Control Mean: 72.7, SD: 11.4

50

White: 7 (58), Black: 4 (33), Latino/Hispanic: 1 (8)

NS NS

Home telecare Mean: 66.6, SD: 10.9

54

White: 4 (31), Black: 8 (62), Latino/Hispanic: 1 (8)

NS NS

Telephone telecare

Mean: 71.3, SD: 14.1

58 White: 7 (58), Black: 5 (42), Latino/Hispanic: 0 (0)

NS NS

John, 200776 Personal digital assistant-based decision support system

NS 25 NS NS NS

Jones, 199977

Personal computer information

NS NS NS

General computer information

NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1248

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Kaner, 200778

Implicit (concise) patient decision aid involved individualized risk and benefit presentation and a section to support shared decisionmaking

NS NS NS

Explicit (extended) patient decision aid additionally included patients' elicited values for health and treatment states derived via standard gamble and analyzed in a Markov decision analysis

NS NS NS

Kaufman, 200679

Analysis designed to identify problems related to use of the system and to characterize the complexity of the various tasks

NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1249

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

supported by the system

Keeffe, 200580

Assessment of the responses of providers to recommendations generated by a computer-management system for CHF

NS NS NS NS NS

Kerr, 200881 The intervention “CHESS Living with Heart Disease” provided information, emotional and social support, self-assessment and monitoring tools and behavior change support, modified for study

Range: 41-84

1 (20) NS NS NS

Keselman, 200782

Survey of patients’ experience with reviewing their health records, in order to identify barriers to optimal record use

NS 89 White: 95, Asian: 2, Other: 5

NS High school: 9, College: 48, Graduate school: 39, Other: 5

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1250

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Kim, 200283 Evaluation of the functionality and utility of a selection of personal health records

NS NS NS NS NS

Kim, 200484 Diagnostic evaluations of a wound were made both by a treating physician in person and by a remote physician using the telemedicine system

Mean: 59, Range: 24-83

NS NS NS NS Married or had a live-in partner (35.3); Lived at home rather than in a nursing home 97.1; Lived without assistance (41.3); Received some kind of assistance or care at home (58.7); Had a full- or part-time caregiver (39.7); Had some assistance (12.7); Used a full-time nurse (6.3); Considered their overall health to be – “Good or very good” (63.3), “Fair” (23.3), “Poor” (13.3)

M Qualitative interview study to explore factors that have facilitated and prevented adoption of telemedicine in general practice in remote and rural Scotland

Range: 20-59

19 (66) NS NS NS Discipline – GPs 19; Nurses 10; Practice Island 8; Mainland 21

Kittler, 200485

Feedback on use of Patient

NS NS NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1251

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Gateway in an integrated health system

Kleiner, 200286

Survey GPs: 29, SPs: 36

NS White GPs: 82 (51.9), White SPs: 97 (59.5), Black GPs: 66 (41.8), Black SPs: 54 (33.1), Other GPs: 10 (6.3), Other SPs: 12 (7.4)

<$20,000, GPs: 25 (17.1), SPs: 24 (15.3), $20,000-35,000, GPs: 47 (32.2), SPs: 38 (24.2), $35,000-60,000, GPs: 39 (26.7), SPs: 39 (24.8), $60,000-100,000, GPs: 28 (19.2), SPs: 31 (19.8), >$100,000, GPs: 7 (4.8), SPs: 25 (15.9)

Not completes HS, GP 16 (10.1), SP:13 (7.9) Graduated, GP:53 (33.5), SP:43 (26.2), Did not complete college, GP:40 (25.3), SP: 45 (27.4), Graduated college, GP: 32 (20.3), SP: 45 (27.4) Attended postgrad, GP:4 (2.5) SP:1 (0.6) Completed post grad, GP:13 (8.2) SP:17 (10.4)

E-mail access – GPs 90 (57.3), SPs 107 (65.6)

Kreuter, 200687

Tracked patterns of use and characteristics of kiosk users

Mean: 35.4 NS NS NS By site: beauty salons, churches, health centers, laundromats, and social service agencies

Krousel-Wood, 2001-88

Telemedicine Mean: 67 (11)

(43) Black: (18) Married (77); In managed care (53); Gave Louisiana as their state of residence (95); Retired (53); Had an income < $50,000 per year (66); Had a high-school education or more (68); Computer use at work, home, or some other place (32); Distance the

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1252

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

participant lived from the clinic, mean (km) 37, SD: 45, and 37 min, SD: 31

Lahdenpera, 200089

Assessed patients’ attitudes to IT, their experiences of IT, and their attitudes and expectations concerning its use in the treatment of hypertension

Average: 46 12 NS NS NS

Larcher, 200390

Teleconsultation system in oncology

NS NS NS

Lavanya, 200691

A survey of teledermatology: D-PHIMS

NS NS Nurse, MD (dermatologist)

Lee, 200292 Present ICU nurses’ experiences with a computerized nursing care plan system at a medical center in Taiwan

NS NS NS NS NS

Levick, 200593

CPOE implementation in Lehigh Valley

NS NS NS NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1253

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Liaw, 199894 Control 5-24: (5) years, 25-64; (27), 65-74: (18), >75: (50)

20 (68)

Patients provided with a computer-generated patient handheld record

5-24: (10), 25-64: (28), 65-74: (17), >75: (45)

15 (69)

Patient had intervention but took posttest only

5-24: (0), 25-64: (43), 65-74: (14), >75: (43)

8 (60) NS NS NS

Likourezos, 200495

Assessed physician and nurse satisfaction with an ED EMR

Lindenauer, 200696

Survey 97 (28) NS NS Physicians Site 1, Site 2

Linder, 200697

Survey of LMR use during patient visits: non-use (non-users), moderate use (users but not complete documenters), and intensive use (complete documenters)

Mean: 39 (60) NS NS NS Physicians 197 (88); Nurse practitioners 24 (11); Other clinician types, including registered nurses and licensed practical nurses 4 (2); Trainees – interns, residents, and fellows 92 (41)

Lobach, 200698

Perceptions of Medicaid beneficiaries regarding the

Mean: 36.9, Range: 22-62

28 (90) Non-white: 26 (84) NS NS Internet access 28 (90); Past Internet use 23 (74); Internet health Info 16 (52);

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1254

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

usefulness of accessing personal health information and services through a patient Internet portal

Worked in medical environment 14 (45);

Lober, 200699

Feasibility of PHR use by an elderly and disabled population

Mean: 69, Range: 49-92

(82) NS NS NS Population composed of elderly, disabled, and immigrants; Had chronic diseases

Lyons, 2005100

Multisite study compared the perceptions of three stakeholder groups regarding information technologies as barriers to and facilitators of CPGs

Mean: Administrator Focus: 47.8, Physician Focus: 46.3, Nurse Focus: 44.4, Range: 61-69

Administrator Focus: (63), Physician Focus: (43), Nurse Focus: (86)

NS NS NS Length of career – Administrator focus, mean (yrs) 22.9, Physician focus, mean (yrs) 18.7, Nurse focus, mean (yrs)19.9, VA System: Aadministrator focus, mean (yrs) 17.1, Physician focus mean (yrs) 7.7, Nurse focus, mean (yrs) 13.4

Madaras-Kelly, 2006101

Pharmacists conducted guided interviews regarding patient symptoms in a cohort of patients with BSA prescription visiting two rural

. NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1255

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

community pharmacies during peak respiratory illness season

Magnus, 2009102

Cross-sectional survey

<30: 16 (8.6), 30-50: 127 (68.3), >50: 43 (23.1)

156(80) NS NS NS Respondents –Overall (all three times data were collected): Length of Time worked at clinic – 1 yr 167 (85.0); Usual work patterns at clinic – >4 days per week 103 (53.7); Role – Nurse 61 (31.2), Nurse practitioner 30 (15.4), Physician 56 (28.7), Ancillary service provider 12 (6.2), Other (e.g., students, data entry personnel, research coordinators) 36 (18.4); Facility location – Urban 109 (55.6), Rural 87 (44.4)

Maisie Wang, 2004103

PHIMS Mean: 45.70 (12.93)

24 (39.34) NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1256

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Mangunkusumo, 2007104

Control Mean: 15, Range 13-17

242 (51.5)

NS NS 8-12 yrs: 475 Nationality – Dutch (76.5), Turkish (7.7), Moroccan (1.7), Surinamese (2.1), Antillean/Arubean (0.4), Others (11.5); Education – Lower secondary/vocational education (57.7), Intermediate secondary education (19.8), Upper secondary education (22.5)

Internet tool to support the current adolescent preventive health care provided by Dutch municipal health services

Mean: 15, Range: 13-17

256 (56.1) NS NS 8-12 yrs: 458 Nationality – Dutch (76.5), Turkish (5.0), Moroccan (3.3), Surinamese (2.4), Antillean/Arubean (0.4), Others (12.3); Education – Lower secondary/vocational education (59.1), Intermediate secondary education 18.6 Upper secondary education 22.3

Marceau, 2007105

Control Mean: 48, Median: 8, Range: 34-65

(69)

White: (82)

NS NS Duration of pain, mean (yrs) 8.4, SD: 7.9

Electronic Mean: 48, Median: 8, Range: 34-65

(69) White: (82) NS NS Durations of pain, mean (yrs) 8.4, SD: 7.9

Margalit, 2006106

Extent of computer use was measured Communication dynamics

34-44 (physicians)

2/3 NS NS 14 yrs of experience beyond medical school

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1257

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

were analyzed through the application of a new Hebrew translation and adaptation of the RIAS

Maslin, 1998107

Control Mean: 52.1, Range: 28-73

49 (100)

NS NS NS

Support from the multidisciplinary team and use of the IVD were offered to women to aid them in decision-making if they wished

Mean: 52.1, Range: 28-73

51 (100) NS NS NS

Masucci, 2006108

The 2-hour training was divided into three basic components: (1) determination of initial computer experience, (2) computer training, and (3) assessment of specific skills gained

Mean: 60.4 (73) White: 21 (48), Black: 23 (52)

<$15,000: 15 (34), $15,000–24,999: 13 (30), $25,000–34,999: 4, <$35,000: 9

>16 yrs: 0 College: 8 (18), Some high school: 5 (11), High school: 21 (48), Some college 10 (23)

Masys, 2002109

Giving patients access to their medical

NS Physicians: (22), Patients: (73)

NS NS College degree: (71)

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1258

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

records via the Internet: PCASSO

Maviglia, 2003110

Automating complex guidelines for chronic disease: Lessons learned

NS NS NS NS NS NS

May, 2005111 NS NS NS NS NS NS NS

Mayo-Smith, 2007112

Survey of attitudes AND completion rates to reminders

NS NS NS Provider type

McCowan, 2001113

Control Mean: 37.4, SD: 22.6

53

CDSS Mean: 32.6, SD: 24.2

51 NS NS NS

McDonald, 2006114

Control Mean: 38, SD: 2

29

ISS 25 6 2; (76)

McKinley, 2001115

“Protocol”-assigned patients had ventilatory support directed by the bedside respiratory therapist using the computerized protocol

Mean: 40, SD: 3

27 NS NS NS Blunt ISS 26 6 3, (73) blunt

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1259

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Clinicians used handheld computers to maintain up-to-date records on their clients

NS NS NS

McManus, 2000116

Embedding guidelines in an electronic charting system, EDECS

24-35 (30) NS NS NS

Mikulich, 2001117

Interactive decision aid on breast cancer

Mean: 55.1 NS NS NS 8-12 yrs – Compulsory or lower 63 (59), 12-16 yrs – Higher than compulsory 43 (41)

Other background information, p 125

Molenaar, 2007118

Survey of patient interest in EHR

NS NS NS

Munir, 2001119

Survey NS NS NS NS NS NS

Nguyen, 2008120

fDSMP Mean: 70.9, SD: 8.6

9 (45) 12-16 yrs: 8 (40), >16 yrs: 12 (60)

Not currently employed or currently disabled or retired 15 (75); Living situation with spouse or other 13 (65); Currently smoking 1(5); Distance to clinical site (km) 13.1, SD: 15.7; BMI (kg/m2): 27.7, SD: 6.4; [several disease severity measures]; [several computer / Internet skills]

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1260

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

DSMP Mean: 68.0, SD: 8.3

8 (39) White: 20 (100) NS 12-16 yrs: 10 (50) >16 yrs: 9 (50)

Not currently employed or currently disabled or retired 13 (72); Living situation with spouse or other 12 (63); Currently smoking 2 (11); Distance to clinical site (km) 20.4, SD: 18; BMI (kg/m2) 29.4, SD: 5.9; [several disease severity measures]; [several computer / Internet skills]

Noel, 2004121

Control Mean: 70 0 (0)

Home telehealth plus nurse case management

Mean: 72 3 (3)

CHF, COPD, DM combinations

Usual home healthcare services plus nurse case management

Mean: 70 0 NS NS NS CHF, COPD, DM combinations

Ojima, 2003122

Experimental (group E) received Web-based followup as well as two occasions of face-to-face tooth brushing instruction and telephone follow-up

NS NS NS

Pagliari, 2003123

Multifaceted, Web-based resource for diabetes

NS NS NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1261

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Management, formative evaluation

Paperny, 1999124

YHP, an interactive health education software program

Mean: 17.2, Range: 12.9-24.9

56

Patt, 2003-125

Doctor-patient e-mail communication

<35: 9, 35-55: 73, >55: 18

18 NS NS NS Generalists (general internal medicine, family practice, general pediatrics, general psych, preventive medicine) 64; Specialists (internal medicine, pediatrics) 20; Emergency room 2; Obstetrics/Gynecology 7

Patterson, 2004126

Objective: Identify human factors barriers to the use of CRs

NS NS NS NS NS Total number observed – Patients 33; Attendings 10; Fellows 7 Residents 5, Medical student1, NP 1, Dietitian 1

Patterson, 2005127

Staff surveys at VA institutions using clinical reminder systems

NS NS NS NS NS Providers 28; Patients 32

Paul, 1999-128

Telemedicine NS NS NS Not given and perhaps not relevant

Pelletier-Fleury, 1999129

Compared two particular modalities of PSG: at the patient’s home and in hospital,

Mean: NS NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1262

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

where the examination was telemonitored by a sleep laboratory

Persell, 2008130

Patient intervention plus reminders in a cluster-randomized design

Mean: 58.8, SD: 11.2

92 (71)

White: 44 (33.9), Black: 45 (34.6), Latino: 7 (5.4), Asian/Pacific Islander: 5 (3.9), Other: 21 (16.2), Unknown: 8 (6.2)

Coronary artery disease 6 (5); Contraindication to Aspirin 19 (15); GI bleeding or peptic ulcer disease 12; Liver disease 5; Platelet disorder 3; CNS hemorrhage or vascular anomaly 2

Clinician reminders only

Mean: 56.8, SD: 10.4

60 (54) NS NS Coronary artery disease 10 (8.9); Contraindication to aspirin 12 (11); GI bleeding or peptic ulcer disorder 9; Liver disease 3; Platelet disorder 0; CNS hemorrhage or vascular anomaly 0

Peters, 2006131

Control Mean: 32.9

(50.5)

<8 yrs: 309 (100)

Household size 4.6

Early diagnosis and prevention system

Mean: 38.1 (56.8) NS NS <8 yrs: 296 (100) Household size 4.4

Piette, 2000132

Control Mean: 53.3

56.5

White: (29) Hispanic: (51.6) Other: (19.4)

<$10,000 (56.3)

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1263

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

In addition to usual care, intervention patients received biweekly ATDM calls with telephone followup by a diabetes nurse educator; patients used the ATDM calls to report information about their health and self-care and to access self-care education; the nurse used patients' ATDM reports to allocate her time according to their needs

Mean: 55.7 61.3 White: (29) Hispanic: (47.6) Other: (23.4)

<$10,000 (59.1) NS

Pillai, 2004133

Electronic immediate discharge document

NS NS NS

Pinna, 2007134

Patients were contracted monthly by study nurse to determine their symptoms, current medication, and vital sign measurement

NS NS NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1264

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Patient were contracted weekly by study nurse to determine their symptoms, current medication and vital sign measurement and blinded cardiorespiratory monitoring

Mean: 60, SD: 11, <60: 98, 60-70: 59, 70-79: 31, >=80: 7

(13) NS NS NS

Patient were contracted weekly by study nurse to determine their symptoms, current medication and vital sign measurement and cardiorespiratory monitoring

Mean: 60, SD: 11, <60: 98, 60-70: 59, 70-79: 31, >=80: 7

(13) NS NS NS

Pizziferri, 2005135

Use of EHR in the context of a clinic session

NS 20 physicians NS NS NS Years in practice, mean 13.5, SD: 8.4

Poon, 2003136

Multi-site qualitative study of US hospitals at various stages of CPOE implementation.

NS NS NS Senior management officials in 25 US hospitals 57

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1265

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Priebe, 2007137

Control Mean: 41.8

83 (35.2)

Undifferentiated schizophrenia 89 (37.7); Paranoid schizophrenia 63 (26.7); Catatonic schizophrenia 4 (1.7); Hebephrenic schizophrenia 10 (4.2); Schizoaffective manic disorder 7 (3.0); Schizoaffective depression (moderate) 9 (3.8); Schizoaffective depression (severe) 2 (0.8); Schizoaffective bipolar disorder 9 (3.8); Delusional disorder 2 (0.8); Other non-organic psychotic disorders 41 (17.4)

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1266

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

In the intervention group clinicians used DIALOG, a computer mediated procedure to discuss 11 domains with their patients

Mean: 42.5 88 (32.5) NS NS NS Undifferentiated schizophrenia 91 (33.6); Paranoid schizophrenia 89 (32.8); Catatonic schizophrenia 1 (0.4); Hebephrenic schizophrenia 7 (2.6); Schizoaffectivemanic disorder 19 (7.0); Schizoaffective depression (moderate) 9 (3.3); Schizoaffective depression (severe) 3 (1.1); Schizoaffective bipolar disorder 15 (5.5); Delusional disorder 1 (0.4); Other non-organic psychotic disorders 36 (13.3)

Raebel, 2006138

Control Median: 60 2352 (51)

Staff from the departments of pharmacy, research, primary care, laboratory, and clinical technology collaborated to develop and implement computer programming to link drug and laboratory data

Median: 61 2313 (51) NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1267

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Rahimpour, 2008139

Focus group interviews regarding the HTMS

Mean: 71 and 1 month, median: 71

NS NS NS

Ralston, 2009140

Control 18-35: (15), 35-50: (30), 51-65: (37), >65: (18)

(55)

Low-income neighborhood: (5)

Rural location (2); Distance to clinic >/= 17 miles (7); Morbidity – None (8), Very low (6), Low (17), Moderate (51), High or very high (18); History of depression (6); History of diabetes (8); History of CHF (1) Enrollment with Health Plan – 0-3 yrs (12), 4-8 yrs (19), 9-12 yrs (12), >12 yrs (56); Insurance – Commercial (78), Medicare (21), Medicaid (1)

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1268

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Secure messages user (1-3 threads)

18-35: (15), 35-50: (31), 51-65: (40), >65: (14)

(60)

Low-income neighborhood: (6)

Rural location (2); Distance to clinic >/= 17 miles (7); Morbidity – None (3), Very low (4), Low (13), Moderate (58), High or very high (22); History of depression (9); History of diabetes (9); History of CHF (1); Enrollment with Health Plan – 0-3 yrs (12), 4-8 yrs (19), 9-12 yrs (13), >12 yrs (56); Insurance – Commercial (82), Medicare (17), Medicaid (1)

Secure messages user (4-8 threads)

18-35: (13), 35-50: (31), 51-65: (42), >65: (14)

(64)

Low-income neighborhood: (6)

Rural location (3); Distance to clinic >/= 17 miles (7); Morbidity – None (1), Very low (1), Low (7), Moderate (57), High or very high (34); History of depression (13); History of diabetes (12); History of CHF (1); Enrollment with Health Plan – 0-3 yrs (12), 4-8 yrs (19), 9-12 yrs (12), >12 yrs (57); Insurance – Commercial (82), Medicare (17), Medicaid (1)

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1269

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Secure messages user (>8 threads)

18-35: (11)l 35-50: (29), 51-65: (43), >65: (17)

(65) NS Low-income neighborhood: (6)

Rural location (3); Distance to clinic >/= 17 miles (7); Morbidity – None (0), Very low (1), Low (2), Moderate (42), High or very high (55); History of depression (18); History of diabetes (15); History of CHF (2); Enrollment with Health Plan – 0-3 yrs (11), 4-8 yrs (19), 9-12 yrs (12), >12 yrs (59); Insurance – Commercial (77), Medicare (21), Medicaid (1)

Rothert, 2006141

Tailored Expert System Condition, program for weight management

Mean: 45.6, SD: 12.1

(82.9)

White: (56.8), Black: (35.4), Latino: (3.4), Other: (4.4)

BMI (kg/m2) 33.0 (3.8); Motivation (0-10 scale) 7.2 (2.0); Self-efficacy (1-5 scale) 2.5 (0.8); Weight (kg) 92.2 (14.4)

Information-only condition

Mean: 45.2 SD: 12.0

(82.7) NS NS BMI (kg/m2) 31.0 (3.9); Motivation (0-10 scale) 7.3 (2.1); Self-efficacy (1-5 scale) 2.5 (0.8); Weight (kg) 92.5 (14.3)

Rousseau, 2003142

CDSS using evidence-based guide- lines for the primary care management of asthma in adults and

>=18 NS NS NS NS 19 semi-structured interviews with 13 respondents – Practice managers 2, Nurses 3, General practitioners 8; 40 people in randomized controlled trial

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1270

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

angina practices – Doctors 34, Nurses 3; Qualitative interview re study practices – Doctors (including 1 previously interviewed) 3

Rubin, 2006143

PDA-based CDSS and exit survey

NS NS NS User (physician) type and PDA use frequency

Ruland, 2003144

Assessment summaries were printed and given to the patient and clinician in the subsequent consultation

Patients 25, MDs 5; Patients 27 MDs 9

Ruland, 2004145

Survey of clinicians’ opinions about the usefulness of DSS for evidence- and patient preference-based illness management, factors important to their implementation, and criteria for evaluating their effectiveness

(49.7) NS NS Nurse, MD Physicians (54.9); Nurses (staff, head nurse, CNS, NP) (37); Other (8.2)

Saigh, 2006146

Mandatory computerized PAS in the outpatient EMR system

NS NS NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1271

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Saleem, 2005147

Use by providers (MD, PA, resident, NP) and nurses of CRs in an HER in an outpatient clinic

NS NS NS NS NS

Samoutis, 2007148

The computer-based EMR: Physicians and nurses

Mean, physicians: 52, nurses: 40

The computer-based EMR: 18 patients

Mean: 65 10 (100) NS NS 8-12 yrs: 10 (100)

Schabetsberger, 2006149

E-card, an overall link-up of nearly all health service providers of the external sector

NS NS NS

Schifferdecker, 2008150

Control Mean: 43.6, SD: 11.1

17 (85)

Role in practice – Provider 8 (40), Clinical staff 6 (30), Administration 2 (10), Other 4 (20); Years in practice 6.3, SD: 6.9; Hours per week 37.9, SD: 9.7; Computer with Web access available at work (1-5 scale) 4.5, SD: 1.1; Computer at work had fast Internet (1-5 scale) 4.1, SD: 1.4; Frequency of Web use at work (1-5 scale) 4.8, SD: 1.4

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1272

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Initial: Training to implement Web resources

Mean: 46, SD: 12.7

17 (71)

Role in practice – Provider 10 (40), Clinical staff 7 (28), Administration 3 (12), Other 5 (20); Years in practice 8.8, SD: 8.6; Hours per week 41.2, SD: 8.4; Computer with Web access available at work (1-5 scale) 4.6, SD: 0.9; Computer at work had fast Internet (1-5 scale) 4.3, SD: 1.1; Frequency of Web use at work (1-5 scale) 4.8, SD: 1.6

Delayed: Training to implement Web resources NOTE: this is the control group for the data at followup 1, which was after the initial training but before the 2nd training

Mean: 43.6, SD: 11.1

17 (85) NS NS NS Role in practice – Provider 8 (40), Clinical staff 6 (30), Administration 2 (10), Other 4 (20); Years in practice 6.3, SD: 6.9; Hours per week 37.9 SD: 9.7; Computer with Web access available at work (1-5 scale) 4.5, SD: 1.1; Computer at work had fast Internet (1-5 scale) 4.1, SD: 1.4; Frequency of Web use at work (1-5 scale) 4.8, SD: 1.4

Schumann, 2008151

TTM-based intervention resulting in computer-generated tailored feedback for

NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1273

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

smoking cessation

Sequist, 2005152

Control Mean: 41.4, SD: 11

53 (52)

NS

NS

NS

Physicians

Evidence-based electronic reminders within patients' EMR regarding diabetes and CAD

Mean: 39.2, SD: 10

60 (65) NS NS NS Physicians

Sequist, 2007153

Full-functioning electronic health record within Indian Health Service

NS NS NS NS NS

Sevick, 2008154

PalmOne Tungsten/E2 PDAs preloaded with BalanceLog®

NS NS NS NS NS

Shea, 2007155

Control Mean: 71, Median: 70

NS NS NS NS

HTU Mean: 71, Median: 70

NS NS NS NS

Shiffman, 2000156

Control Mean: 43, Range: 31-53

3(33)

NS NS NS Interval since completion of residency, mean (yrs) 11.6; Percentage of effort in practice setting – Urban, inner-city (11), Urban, not inner-city (28), Suburban (56), Rural (5); Self-assessed computer experience – Nonuser 2, Novice 4, Intermediate 3.

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1274

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

For acute asthma exacerbations, computer provided for structured encounter documentation and offered recommendations based on the guideline of the AAP; patients were contacted by telephone 7 to 14 days after the visit to assess outcomes

Mean: 43 acute asthma exacerbations, Range: 31-53

3(33) NS NS NS Interval since completion of residency, mean (yrs) 11.6; Percentage of effort in practice setting – urban, inner-city (11), Urban, not inner-city (28), Suburban (56), Rural (5); Self-assessed computer experience – Nonuser 2, Novice 4, Intermediate 3

Shore, 2008157

Telepsychiatry with videoconferencing

Mean: 54, Median: 54, Range: 46-71

(0) American/Indian: 53 (100)

NS 12-16 yrs: 28 (52) Had been married in the past 48 (90); Currently married1 7 (32)

Shu, 2001158 Computerized physician order entry

NS NS NS NS NS

Sicotte, 1998159

CPR NS NS NS NS

Sicotte, 2009160

Survey of nurses and physicians on electronic clinical information system

<=40, Nurses: (50), Pphysicians: (33)

Nurses (89), Physicians (26)

NS NS NS Had significant computer experience – Physicians (69), Nurses (31)

Simon, 2007161

EHR use NS (36.4) NS NS NS

Simon, 2008162

Survey of a stratified random

NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1275

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

sample of 1829 office practices in Massachusetts in 2005

Sittig, 2006163

Survey of PCPs to identify factors that affected their acceptance of clinical decision support

Mean: 46.5 (38) NS NS NS Tenure at Kaiser Permanente 11.7 years

Smith, 2005164

Determined the impact of online documentation on staff attitudes, completeness of documentation, and the time needed for documentation

NS Total: 35 nurses

NS NS NS

Smith, 2007165

Control Mean: 85.5, SD: 6.6

Mean yrs: 12.1 (4.1)

Mini-Mental State Examination (MMSE) score 25.7 (3.3); Neuropsychiatric Inventory score 0 (0)

Video Mean: 79.8, SD: 11.4

Mean yrs: 11.9 (2.8) (MMSE score 23.2 (1.9); Neuropsychiatric Inventory score 0.4 (1.3)

Phone Mean: 81.9, SD: 11.0

NS NS MMSE score 22 (2.1); Neuropsychiatric Inventory score 0 (0)

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1276

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Tamblyn, 2003166

Control Mean: 75.3

4028 (64.2) Total physician visits 21.2, SD: 20.5; Visits to primary care physician 8.3, SD: 5.5; Visits to primary care physician (51.4), SD: (25.5); Total prescriptions 53.3, SD: 40.7;, Prescriptions from primary care physician 32.4, SD: 31.8, Prescribing physicians 3.3, SD: 2.2; Pharmacies 1.8, SD: 1.2, Prevalence of potentially inappropriate prescribing in the 2-month period before the study (14 items) 53; MD characteristics – age, sex, first language, location of medical school training (graduation), computer experience, number of eligible patients in practice

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1277

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Computerized decision-making support Group

Mean: 75.4 3845 (61.2) NS NS NS Total physician visits 20.7, SD: 19.5, Visits to primary care physician 7.7, SD: 5.3; Visits to primary care physician (49.5), SD: (26.4); Total prescriptions 51.0, SD: 43.1; Prescriptions from primary care physician 30.3, SD: 32.4; Prescribing physicians 3.3, SD: 2.3; Pharmacies 3.3, SD: 2.3; Prevalence of potentially inappropriate prescribing in the 2-month period before the study (14 items) 54

Tan, 2006167 Interview survey of cancer-treating clinicians to determine what human, electronic and printed information sources to guide pharmacological treatment they perceived as the most readily available and time-efficient at the point of

<=25: 1, 26-35: 17, 36-45: 6, 46-55: 7, >55: 1

22 NS NS NS Senior Medical Officer 8; Junior Medical Officer 8; Oncology Pharmacist 7; Oncology Nurse 7; Pharmacist 1; Pharmacy technician 1; Patients treated – Inpatient only 3, Outpatient (ambulatory) only 4, Both inpatient and outpatient 25

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1278

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

care

Thomas, 2004168

Control Mean: 42.4

66

Married/cohabiting (60); Home owners/occupier (63); Car owner (84); Living comfortably (15); Long-standing disability/infirmity (66)

Participants completed a computerized psychosocial assessment that generated a report for the GP, including patient-specific treatment recommendations.

Mean: 43.5 72 NS NS NS Married/cohabiting (58); Home owner/occupier (61); Car owner (79); Living comfortably (16); Long-standing disability/infirmity (61)

Tierney, 2003169

Control Mean: 60, SD: 13

(66)

Black: (59)

Primary care visits during the study, mean 4.5, SD: 3.5; Enrolled patients completing the 12-month interview 119 (66)

Physician intervention

Mean: 61, SD: 12

(61)

Primary care visits during the study 5.3, SD: 4.1; Enrolled patients completing the 12-month interview 142 (72)

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1279

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Pharmacist Intervention

Mean: 57, SD: 12

(68) Black: (54) NS NS Primary care visits during the study 4.8, SD: 3.7; Enrolled patients completing the 12-month interview 107 (68)

Tierney, 2005170

Control Mean: 52, SD: 13

71

White: 61

Mean yrs: 9.9, SD: 3.0

COPD (74)

Physician Intervention

Mean: 50, SD: 14

77

White: 55 Mean yrs: 10.1, SD: 2.9

COPD (70)

Pharmacist Intervention

Mean: 51, SD: 14

68

COPD (63)

Both Interventions

Mean: 51, SD: 14

71 White: 59 NS Mean yrs: 10.4, SD: 2.9

COPD (68)

Trief, 2006171 Control Mean: 69.5

(38.71)

White: 58 (93.55), Black: 2 (3.23), Other: 2 (3.23)

$2,580.01 per month

Mean yrs: 12.33

Telemedicine intervention

Mean: 70.64 (45.83) White: 68 (94.44), Black: 2 (2.78), Other: 2 (2.78)

: $2,306.47 Mean yrs: 12.69

Trivedi, 2002172

Discussion: 1) barriers of implementation of guidelines in general and of CDSSs; 2) importance of physician’s role in development, implementation, and adherence; 3) methods that could improve CDSS acceptance

NS NS NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1280

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

and use; 4) the types of tools needed to obtain end-user feedback

Trivedi, 2009173

Computerized decision support system for depression (CDSS-D)

NS NS NS

Tsang, 2001174

Mean: 35

2 (225) Duration of illness, mean (yrs) 11.8, SD: 3.5; Body mass index, mean (kg/m2) 26.0, SD: 5.8; Basal HbA1c (8.81), SD: 1.79

Group 1 used the DMS for 12 weeks and then had a control period of 12 weeks

Mean: 30 5 (50) NS NS NS Duration of illness (yrs) 5.3, SD: 6.5; Body mass index, mean (kg/m2) 22.2, SD: 3.1; Basal HbA1c (8.56) SD: 1.79

Tudiver, 2007175

IDEATel: telemedicine to electronically deliver health care services to Medicare patients with diabetes in federally designated medically underserved areas of upstate New York

Mean (PCPs): 48, SD: 20.0

32 (27.6) NS NS NS PCP Type –Physician 91 (81.9), Physician Assistant 4 (3.6), Nurse Practitioner 8 (7.2), Doctor of Osteopathy 8 (7.2); Practice base – Institution 41 (38.7), Self 58 (54.7), Other 7 (6.6); PCP care panel size –<=2,000 36 (38.3), 2,001-4,000 40 (42.6), 4,001-6,000 11 (11.7), 6,001 and over 7 (7.4), Average 3,393, SD: 3,718;

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1281

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Clinical practice per week, mean (hours) 47.7, SD: 19.81; Patients per PCP enrolled in the study – 1-5 68 (60.7), 6-10 28 (25.0), 11-15 10 (8.9), >15 6 (5.4), Average (year 1, N = 112) 3.0, SD: 2.89, Average (year 2, N = 66) 3.2 patients SD: 3.07; Minutes per month spent on IDEATel, mean (year 1) 33.5, SD: 3.175

Tufano, 2008176

Elicited, described, and characterized providers’ perceptions of the effects of the Access Initiative, an information technology-enabled organizational redesign initiative intended to promote patient-centered access

NS NS NS NS NS 21 care providers representing 14 medical specialties were recruited; participants worked at least 50% of time performing direct patient care activities

Valdes, 2004177

Characterized users and non-users of EHR/EMR software, identified

<40: (23.5), 40-5:(23.7), >65: (19.1)

(24.1) NS NS NS Urban (23.5); Rural (23.7)

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1282

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

potential barriers to proliferation, examined the extent of standardization across reported EHR/EMR, and suggested possible solutions to identified barriers

van den Berg, 2008178

A short questionnaire sent to patients regarding implementation of an Internet-based physical activity intervention, phone calls to rheumatology centers and insurance companies

NS NS NS

Van Den Brink, 2005179

Evaluate use, appreciation and effectiveness of electronic health information support system in H&N cancer care

Range: 38-78

10 (27.7) NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1283

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

van Wijk, 2001180

BloodLink-Guideline, an indication- oriented test-ordering system

Mean: 43.2, Median: 43, Range: 39-47

Experience at start of study, mean (yrs) 15.6, Median 16.0, Range 12.0-20.0

BloodLink- Restricted group, a system which initially presented a limited list of tests

Mean: 43.7, Median: 42, Range: 38.7-48.2

NS NS NS Experience at start of study, mean (yrs) 16.5, Median 15.0

Vanmeerbeek, 2004181

Use of EMR in FMH

NS NS NS NS NS

Varonen, 2008182

EBMeDS focus group interviews re (CDSS)

Median: 46, Range: 27-56

(44) Work experience, median 17; Daily computer use; Medication

Velikova, 2002183

Compute-administered individual quality of life measurement in oncology clinics

Median: 57.4, Range: 43-77

22 NS NS Basic school education: 3, Studied in college: 9, Higher university education: 3, Uknown: 3

Wade, 2005184

Web-based problem solving intervention

Mean: 10.5 2 NS NS NS Children with TBI 6, Parents 8, Siblings 5

Wang, 2003185

Cost-benefit study to analyze the financial effects of electronic medical record systems in ambulatory primary care

NS NS NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1284

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

settings from the perspective of the health care organization

Wang, 2009186

Cross-sectional survey of physicians who either had installed or were awaiting installation of one of two commercial e-prescribing systems

Mean: 47, Range: 27-82

NS NS NS

Weingart, 2006187

Control Mean: 52.9, Range: 21-92

(56)

W:(54)

100 Case-control

PatientSite Mean: 42.9, Range: 20-81

(67) W:(80) NS NS 100 Case-control

Weiss, 2005188

Web-based information and communication systems for cancer patients to provide holistic cancer care and communication

NS NS NS NS NS

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1285

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

West, 2004189

Homecare patients

<65, Male: (13), Female: (18.2), >=65, Male: (25.1), Female: (43.6)

(61.8) White and Other: (68.6), Black: (31.1), Hispanic: (0.3)

NS NS

Telemedicine patients

<65, Male: (10.9), Female: (28.3), >=65, Male (19.5), Female: (41.3)

(69.6) White and Other: (60.9), Black: (39.1), Hispanic: (0)

NS NS

Wilbright, 2006190

Self-assessment survey administered to nurses and nursing support staff to determine proficiency with computer skills they might perform at work: 15-question self-assessment survey to the nurses and nursing support staff

5-50: (49), <35:(23), >50: (28)

NS Nursing or related degree

RNs (60)

Winkelman, 2005191

Focus groups, Interviews, and observation

Range: 21-60

7 (58) NS NS NS Diagnosis, Years since diagnosis

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1286

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Woods, 1999192

Mean: 33.32, SD: 10.23

33 (55)

Mean yrs: 12.62, SD: 2.25

Insurance status –Medicaid 25 (41.7), Medicare 4 (6.7), Private insurance 11 (18.3), Medicaid/Medicare 12 (20.0), Other 1 (1.7), None 7 (11.7); Employment status – Employed 13 (21.7), Unemployed 47 (78.3); Genotype – HbSS 49 (81.7), HbSC 7 (11.7), HbSbthal 3 (5.0), Other 1 (1.7); Hydroxyurea treatment – Yes 29 (48.3), No 31 (51.7); Complications – Cardiomyopathy 4 (7.0),

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

G-1287

Author, Year Control

Age, n (%) Female, n (%)

Race, n (%) Income Range, n (%) Education, n (%) Other Characteristics, n (%)

Intervention

Telemedicine Mean: 29.37, SD: 10.18

36 (30) NS NS Mean yrs: 12.03, SD: 2.39

Insurance status – Medicaid 43 (1.7), Medicare 4 (6.7), Private insurance 6 (10.0), Medicaid/Medicare 6 (10.0), Other 1 (1.7), None 0 (0.0); Employment status – Employed 17 (28.3), Unemployed 43 (71.7); Genotype – HbSS 57 (95.0), HbSC 1 (1.7), HbSbthal 2 (3.3), Other 0 (0.0); Hydroxyurea treatment – Yes 45 (75.0) No 15 (25.0) Complications – Cardiomyopathy 0 (0.0),

AAP: American Academy of Pediatrics, AF: Air Force, ATDM: Automated telephone disease management, BIT: Behavioral Internet treatment, BMI: Body mass index, CAD: Coronary artery disease, CDSS: Clinical decision support system, CHESS: Comprehensive Health Enhancement Support System, CHF: Congestive heart failure, COPD: Chronic obstructive pulmonary disease, CPOE: Computerized provider order entry, Computerized physician order entry, CPR: Computer-based patient record, CPGs: Clinical practice guidelines, CRs: Clinical reminders, DM: Diabetes mellitus, DMH: Department of Mental Health, D-PHIMS: Distributed Personal Health Information Management System, DSS: Decision support systems, EBMeDS: Evidence-based Medicine Electronic Decision Support, ED: Emergency department, EDECS: Emergency Department Expert Charting System, EHR: Electronic health record, EMR: Electronic medical record, fDSMP: face-to-face dyspnea self-management programs, FEV1: Forced expiratory volume in 1 second, FMH: French-speaking Belgian Medical Houses, HCO: Homecare organization, HIV: Human immunodeficiency virus, H&N: Head and neck, ICU: Intensive care unit, IIS: Immunization information system, ISS: Injury Severity Score, IT: Information technology, IVD: Interactive video disk, HTU: Home telemedicine unit, HTMS: Home Telecare Management System, LMR: Longitudinal medical record, MCIR: The Michigan Care Improvement Registry, MD: Doctor, MMSE: Mini-Mental Status Examination, NICU: Neurointensive care unit, NIH: National Institutes of Health, NP: Nurse practictioner, NS: Not specified, PA: Physician’s assistant, PAS: Pain assessment screen, P'ASMA: A Web-based asthma self-management support tool, PCASSO: Patient-Centered Access to Secure Systems Online, PCP: Primary care provider or primary care physicians, PDA: Personal digital assistant, PHIMS: Personal Health Information Management System, PSG: Polysomnography, RCT: Randomized Controlled Trial, RIAS: Roter Interaction Analysis System, RN: Nurse, Rx: Prescription, SF: Store and forward, SMS: Short messaging system, SPs: Subspecialty pediatricians, SPPARO: System Providing Patients Access to Records Online, TTM: Transtheoretical model, VA: Veteran’s Affairs, YHP: Youth health provider.

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care

G-1288

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G-1290

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66 Hess R, Bryce CL, Paone S et al. Exploring challenges and potentials of personal health records in diabetes self-management: implementation and initial assessment. Telemed J E Health 2007; 13(5):509-17.

67 Hetlevik I, Holmen J, Kruger O, Kristensen P, Iversen H, Furuseth K. Implementing clinical guidelines in the treatment of diabetes mellitus in general practice. Evaluation of effort, process, and patient outcome related to implementation of a computer-based decision support system. Int J Technol Assess Health Care 2000; 16(1):210-27.

68 Hibbert D, Mair FS, May CR et al. Health professionals' responses to the introduction of a home telehealth service. Journal of Telemedicine and Telecare 2004; 10(4):226-30.

69 Hillman JM, Given RS. Hospital implementation of computerized provider order entry systems: results from the 2003 leapfrog group quality and safety survey. J Healthc Inf Manag 2005; 19(4):55-65.

70 Hilty DM, Yellowlees PM, Cobb HC, Neufeld JD, Bourgeois JA. Use of Secure e-Mail and Telephone: Psychiatric Consultations to Accelerate Rural Health Service Delivery. Telemedicine and E-Health 2006; 12(4):490-5.

71 Hobbs J, Wald J, Jagannath YS et al. Opportunities to enhance patient and physician e-mail contact. Int J Med Inform 2003; 70(1):1-9.

72 Homko CJ, Santamore WP, Whiteman V et al. Use of an internet-based telemedicine system to manage underserved women with gestational diabetes mellitus. Diabetes Technol Ther 2007; 9(3):297-306.

73 Hopp F, Whitten P, Subramanian U, Woodbridge P, Mackert M, Lowery J. Perspectives from the Veterans health administration about opportunities and barriers in telemedicine. Journal of Telemedicine and Telecare 2006-; 12(8):404-9.

74 Hunter CM, Peterson AL, Alvarez LM et al. Weight management using the internet a randomized controlled trial. Am J Prev Med 2008; 34(2):119-26.

75 Jerant AF, Azari R, Nesbitt TS. Reducing the cost of frequent hospital admissions for congestive heart failure: a randomized trial of a home telecare intervention. Med Care 2001; 39(11):1234-45.

76 John R, Buschman P, Chaszar M, Honig J, Mendonca E, Bakken S. Development and evaluation of a PDA-based decision support system for pediatric depression screening. Stud Health Technol Inform 2007; 129(Pt 2):1382-6.

77 Jones R, Pearson J, McGregor S et al. Randomised trial of personalised computer based information for cancer patients. BMJ 1999; 319(7219):1241-7.

78 Kaner E, Heaven B, Rapley T et al. Medical communication and technology: a video-based process study of the use of decision aids in primary care consultations. BMC Med Inform Decis Mak 2007; 7:2.

79 Kaufman D, Pevzner J, Hilliman C et al. Technology topics. Redesigning a telehealth diabetes management program for a digital divide seniors population. Home Health Care Management & Practice 2006; 18(3):223-34.

80 Keeffe B, Subramanian U, Tierney WM et al. Provider response to computer-based care suggestions for chronic heart failure. Med Care 2005; 43(5):461-5.

81 Kerr C, Murray E, Burns J et al. Applying user-generated quality criteria to develop an Internet intervention for patients with heart disease. J Telemed Telecare 2008; 14(3):124-7.

82 Keselman A, Slaughter L, Smith CA et al. Towards consumer-friendly PHRs: patients' experience with reviewing their health records. AMIA Annu Symp Proc 2007; 399-403.

83 Kim MI, Johnson KB. Personal health records: evaluation of

Evidence Table 33. Characteristics of patients in studies addressing barriers, facilitators, and/or drivers to the use of health IT to implement patent-centered care (continued)

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functionality and utility. J Am Med Inform Assoc 2002; 9(2):171-80.

84 Kim HM, Lowery JC, Hamill JB, Wilkins EG. Patient Attitudes Toward a Web-based System for Monitoring Chronic Wounds. Telemedicine Journal and E-Health 2004; 10:S, 26-s-34.

85 Kittler AF, Carlson GL, Harris C et al. Primary care physician attitudes towards using a secure web-based portal designed to facilitate electronic communication with patients. Inform Prim Care 2004; 12(3):129-38.

86 Kleiner KD, Akers R, Burke BL, Werner EJ. Parent and physician attitudes regarding electronic communication in pediatric practices. Pediatrics 2002; 109(5):740-4.

87 Kreuter MW, Black WJ, Friend L et al. Use of Computer Kiosks for Breast Cancer Education in Five Community Settings. Health Education & Behavior 2006; 33(5):625-42.

88 Krousel-Wood MA, Re RN, Abdoh A et al. Patient and physician satisfaction in a clinical study of telemedicine in a hypertensive patient population. Journal of Telemedicine and Telecare 2001-; 7(4):206-11.

89 Lahdenpera TS, Kyngas HA. Patients' views about information technology in the treatment of hypertension. J Telemed Telecare 2000; 6(2):108-13.

90 Larcher B, Arisi E, Berloffa F et al. Analysis of user-satisfaction with the use of a teleconsultation system in oncology. Med Inform Internet Med 2003; 28(2):73-84.

91 Lavanya J, Goh KW, Leow YH et al. Distributed personal health information management system for dermatology at the homes for senior citizens. Conf Proc IEEE Eng Med Biol Soc 2006; 1:6312-5.

92 Lee TT, Yeh CH, Ho LH. Application of a computerized nursing care plan system in one hospital: experiences of ICU nurses in Taiwan. J Adv Nurs 2002; 39(1):61-7.

93 Levick D, Lukens HF, Stillman PL. You've led the horse to water, now how do you get him to drink: managing change and increasing utilization of computerized provider order entry. J Healthc Inf Manag 2005; 19(1):70-5.

94 Liaw ST, Radford AJ, Maddocks I. The impact of a computer generated patient held health record. Aust Fam Physician 1998; 27 Suppl 1:S39-43.

95 Likourezos A, Chalfin DB, Murphy DG, Sommer B, Darcy K, Davidson SJ. Physician and nurse satisfaction with an Electronic Medical Record system. J Emerg Med 2004; 27(4):419-24.

96 Lindenauer PK, Ling D, Pekow PS et al. Physician characteristics, attitudes, and use of computerized order entry. J Hosp Med 2006; 1(4):221-30.

97 Linder JA, Schnipper JL, Tsurikova R, Melnikas AJ, Volk LA, Middleton B. Barriers to electronic health record use during patient visits. AMIA Annu Symp Proc 2006; 499-503.

98 Lobach DF, Willis JM, Macri JM, Simo J, Anstrom KJ. Perceptions of Medicaid beneficiaries regarding the usefulness of accessing personal health information and services through a patient Internet portal. AMIA Annu Symp Proc 2006; 509-13.

99 Lober WB, Zierler B, Herbaugh A et al. Barriers to the use of a personal health record by an elderly population. AMIA Annu Symp Proc 2006; 514-8.

100 Lyons SS, Tripp-Reimer T, Sorofman BA et al. VA QUERI informatics paper: information technology for clinical guideline implementation: perceptions of multidisciplinary stakeholders. J Am Med Inform Assoc 2005; 12(1):64-71.

101 Madaras-Kelly KJ, Hannah EL, Bateman K, Samore MH. Experience with a clinical decision support system in community pharmacies to recommend narrow-spectrum antimicrobials, nonantimicrobial prescriptions, and OTC products to decrease broad-spectrum antimicrobial use. J Manag Care Pharm 2006; 12(5):390-7.

102 Magnus M, Herwehe J, Andrews L et al. Evaluating health information technology: provider satisfaction with an HIV-specific, electronic clinical management and reporting system. AIDS Patient Care & STDs 2009; 23(2):85-91.

103 Maisie Wang, Lau C, Matsen FAI, Yongmin Kim. Personal health information management system and its application in referral management. IEEE Transactions on Information Technology in Biomedicine 2004-; 8(3):287-97.

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104 Mangunkusumo RT, Brug J, Duisterhout JS, de Koning HJ, Raat H. Feasibility, acceptability, and quality of Internet-administered adolescent health promotion in a preventive-care setting. Health Education Research 2007; 22(1):1-13.

105 Marceau LD, Link C, Jamison RN, Carolan S. Electronic diaries as a tool to improve pain management: is there any evidence? Pain Med 2007; 8 Suppl 3:S101-9.

106 Margalit RS, Roter D, Dunevant MA, Larson S, Reis S. Electronic medical record use and physician-patient communication: an observational study of Israeli primary care encounters. Patient Educ Couns 2006; 61(1):134-41.

107 Maslin A, Baum M, Walker J, A'Hern R, Prouse A. Shared decision-making using an interactive video disk system for women with early breast cancer... including commentary by Beaver K. NT Research 1998; 3(6):444-55.

108 Masucci MM, Homko C, Santamore WP et al. Cardiovascular disease prevention for underserved patients using the Internet: bridging the digital divide. Telemed J E Health 2006; 12(1):58-65.

109 Masys D, Baker D, Butros A, Cowles KE. Giving patients access to their medical records via the internet: the PCASSO experience. J Am Med Inform Assoc 2002; 9(2):181-91.

110 Maviglia SM, Zielstorff RD, Paterno M, Teich JM, Bates DW, Kuperman GJ. Automating complex guidelines for chronic disease: lessons learned. J Am Med Inform Assoc 2003; 10(2):154-65.

111 May JR. The electronic medical record: a valuable partner. J Med Pract Manage 2005; 21(2):100-2.

112 Mayo-Smith MF, Agrawal A. Factors associated with improved completion of computerized clinical reminders across a large healthcare system. Int J Med Inform 2007; 76(10):710-6.

113 McCowan C, Neville RG, Ricketts IW, Warner FC, Hoskins G, Thomas GE. Lessons from a randomized controlled trial designed to evaluate computer decision support software to improve the management of asthma. Med Inform Internet Med 2001; 26(3):191-201.

114 McDonald CJ. Computerization can create safety hazards: a bar-

coding near miss. Ann Intern Med 2006; 144(7):510-6.

115 McKinley BA, Moore FA, Sailors RM et al. Computerized decision support for mechanical ventilation of trauma induced ARDS: results of a randomized clinical trial. J Trauma 2001; 50(3):415-24; discussion 425.

116 McManus B. A move to electronic patient records in the community: a qualitative case study of a clinical data collection system, problems caused by inattention to users and human error. Top Health Inf Manage 2000; 20(4):23-37.

117 Mikulich VJ, Liu YC, Steinfeldt J, Schriger DL. Implementation of clinical guidelines through an electronic medical record: physician usage, satisfaction and assessment. Int J Med Inform 2001; 63(3):169-78.

118 Molenaar S, Sprangers M, Oort F et al. Exploring the black box of a decision aid: what information do patients select from an interactive Cd-Rom on treatment options in breast cancer? Patient Educ Couns 2007; 65(1):122-30.

119 Munir S, Boaden R. Patient empowerment and the electronic health record. Stud Health Technol Inform 2001; 84(Pt 1):663-5.

120 Nguyen HQ, Donesky-Cuenco D, Wolpin S et al. Randomized controlled trial of an internet-based versus face-to-face dyspnea self-management program for patients with chronic obstructive pulmonary disease: pilot study. J Med Internet Res 2008; 10(2):e9.

121 Noel HC, Vogel DC, Erdos JJ, Cornwall D, Levin F. Home telehealth reduces healthcare costs. Telemed J E Health 2004; 10(2):170-83.

122 Ojima M, Hanioka T, Kuboniwa M, Nagata H, Shizukuishi S. Development of Web-based intervention system for periodontal health: a pilot study in the workplace. Medical Informatics and the Internet in Medicine 2003; 28(4):291-8.

123 Pagliari C, Clark D, Hunter K et al. DARTS 2000 online diabetes management system: formative evaluation in clinical practice. J Eval Clin Pract 2003; 9(4):391-400.

124 Paperny D M, Hedberg V A. Computer-assisted health counselor visits: a low-cost model for comprehensive adolescent preventive

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services (Brief record). Archives of Pediatrics and Adolescent Medicine 1999; 153(1):63-7.

125 Patt MR, Houston TK, Jenckes MW, Sands DZ, Ford DE. Doctors who are using e-mail with their patients: a qualitative exploration. Journal of Medical Internet Research 2003-; 5(2).

126 Patterson ES, Nguyen AD, Halloran JP, Asch SM. Human factors barriers to the effective use of ten HIV clinical reminders. J Am Med Inform Assoc 2004; 11(1):50-9.

127 Patterson ES, Doebbeling BN, Fung CH, Militello L, Anders S, Asch SM. Identifying barriers to the effective use of clinical reminders: bootstrapping multiple methods. J Biomed Inform 2005; 38(3):189-99.

128 Paul DL, Pearlson KE, McDaniel RRJr. Assessing technological barriers to telemedicine: technology-management implications. IEEE Transactions on Engineering Management 1999-; 46(3):279-88.

129 Pelletier-Fleury N, Lanoe JL, Philippe C, Gagnadoux F, Rakotonanahary D, Fleury B. Economic studies and 'technical' evaluation of telemedicine: the case of telemonitored polysomnography. Health Policy 1999; 49(3):179-94.

130 Persell S, Denecke-Dattalo T, Dunham D, Baker D. Evidence-based medicine. Patient-directed intervention versus clinician reminders alone to improve aspirin use in diabetes: a cluster randomized trial. Joint Commission Journal on Quality & Patient Safety 2008; 34(2):98-105.

131 Peters DH, Kohli M, Mascarenhas M, Rao K. Can computers improve patient care by primary health care workers in India? International Journal for Quality in Health Care 2006; 18(6):437-45.

132 Piette JD, Weinberger M, McPhee SJ. The effect of automated calls with telephone nurse follow-up on patient-centered outcomes of diabetes care: A randomized, controlled trial. Medical Care 2000; 38(2):218-30.

133 Pillai A, Thomas SS, Garg M. The electronic immediate discharge document: experience from the South West of Scotland. Inform Prim Care 2004; 12(2):67-73.

134 Pinna GD, Maestri R, Andrews D et al. Home telemonitoring of

vital signs and cardiorespiratory signals in heart failure patients: system architecture and feasibility of the HHH model. Int J Cardiol 2007; 120(3):371-9.

135 Pizziferri L, Kittler AF, Volk LA et al. Primary care physician time utilization before and after implementation of an electronic health record: a time-motion study. J Biomed Inform 2005; 38(3):176-88.

136 Poon EG, Blumenthal D, Jaggi T, Honour MM, Bates DW, Kaushal R. Overcoming the barriers to the implementing computerized physician order entry systems in US hospitals: perspectives from senior management. AMIA Annu Symp Proc 2003; 975.

137 Priebe S, McCabe R, Bullenkamp J et al. Structured patient-clinician communication and 1-year outcome in community mental healthcare: cluster randomised controlled trial. Br J Psychiatry 2007; 191:420-6.

138 Raebel MA, Chester EA, Newsom EE et al. Randomized trial to improve laboratory safety monitoring of ongoing drug therapy in ambulatory patients. Pharmacotherapy 2006; 26(5):619-26.

139 Rahimpour M, Lovell NH, Celler BG, McCormick J. Patients' perceptions of a home telecare system. International Journal of Medical Informatics 2008-; 77(7):486-98.

140 Ralston JD, Rutter CM, Carrell D, Hecht J, Rubanowice D, Simon GE. Patient use of secure electronic messaging within a shared medical record: a cross-sectional study. J Gen Intern Med 2009; 24(3):349-55.

141 Rothert K, Strecher VJ, Doyle LA et al. Web-based Weight Management Programs in an Integrated Health Care Setting: A Randomized, Controlled Trial. Obesity 2006; 14(2):266-72.

142 Rousseau N, McColl E, Newton J, Grimshaw J, Eccles M. Practice based, longitudinal, qualitative interview study of computerised evidence based guidelines in primary care. BMJ 2003; 326(7384):314.

143 Rubin MA, Bateman K, Donnelly S et al. Use of a personal digital assistant for managing antibiotic prescribing for outpatient respiratory tract infections in rural communities. J Am Med Inform Assoc 2006; 13(6):627-34.

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144 Ruland CM, White T, Stevens M, Fanciullo G, Khilani SM. Effects of a computerized system to support shared decision making in symptom management of cancer patients: preliminary results. Journal of the American Medical Informatics Association : JAMIA 2003; 10(6):573-9.

145 Ruland CM. A survey about the usefulness of computerized systems to support illness management in clinical practice. Int J Med Inform 2004; 73(11-12):797-805.

146 Saigh O, Triola MM, Link RN. Brief report: Failure of an electronic medical record tool to improve pain assessment documentation. J Gen Intern Med 2006; 21(2):185-8.

147 Saleem JJ, Patterson ES, Militello L, Render ML, Orshansky G, Asch SM. Exploring barriers and facilitators to the use of computerized clinical reminders. J Am Med Inform Assoc 2005; 12(4):438-47.

148 Samoutis G, Soteriades ES, Kounalakis DK, Zachariadou T, Philalithis A, Lionis C. Implementation of an electronic medical record system in previously computer-naive primary care centres: a pilot study from Cyprus. Inform Prim Care 2007; 15(4):207-16.

149 Schabetsberger T, Ammenwerth E, Breu R et al. E-health approach to link-up actors in the health care system of Austria. Stud Health Technol Inform 2006; 124:415-20.

150 Schifferdecker KE, Reed VA, Homa K. A training intervention to improve information management in primary care. Fam Med 2008; 40(6):423-32.

151 Schumann A, John U, Ulbricht S, Rüge J, Bischof G, Meyer C. Computer-generated tailored feedback letters for smoking cessation: theoretical and empirical variability of tailoring. International Journal of Medical Informatics 2008; 77(11):715-22.

152 Sequist TD, Gandhi TK, Karson AS et al. A randomized trial of electronic clinical reminders to improve quality of care for diabetes and coronary artery disease. J Am Med Inform Assoc 2005; 12(4):431-7.

153 Sequist TD, Cullen T, Hays H, Taualii MM, Simon SR, Bates DW. Implementation and use of an electronic health record within the Indian Health Service. J Am Med Inform Assoc 2007; 14(2):191-7.

154 Sevick MA, Zickmund S, Korytkowski M et al. Design, feasibility, and acceptability of an intervention using personal digital assistant-based self-monitoring in managing type 2 diabetes. Contemp Clin Trials 2008; 29(3):396-409.

155 Shea S. The Informatics for Diabetes and Education Telemedicine (IDEATel) project. Trans Am Clin Climatol Assoc 2007; 118:289-304.

156 Shiffman RN, Freudigman M, Brandt CA, Liaw Y, Navedo DD. A guideline implementation system using handheld computers for office management of asthma: effects on adherence and patient outcomes. Pediatrics 2000; 105(4 Pt 1):767-73.

157 Shore JH, Brooks E, Savin D, Orton H, Grigsby J, Manson SM. Acceptability of telepsychiatry in American Indians. Telemedicine and E-Health 2008; 14(5):461-6.

158 Shu K, Boyle D, Spurr C et al. Comparison of time spent writing orders on paper with computerized physician order entry. Stud Health Technol Inform 2001; 84(Pt 2):1207-11.

159 Sicotte C, Denis JL, Lehoux P. The computer based patient record: a strategic issue in process innovation. J Med Syst 1998; 22(6):431-43.

160 Sicotte C, Pare G, Moreault MP, Lemay A, Valiquette L, Barkun J. Replacing an inpatient electronic medical record. Lessons learned from user satisfaction with the former system. Methods Inf Med 2009; 48(1):92-100.

161 Simon SR, Kaushal R, Cleary PD et al. Physicians and electronic health records: a statewide survey. Arch Intern Med 2007; 167(5):507-12.

162 Simon SR, McCarthy ML, Kaushal R et al. Electronic health records: which practices have them, and how are clinicians using them? J Eval Clin Pract 2008; 14(1):43-7.

163 Sittig DF, Krall MA, Dykstra RH, Russell A, Chin HL. A survey of factors affecting clinician acceptance of clinical decision support. BMC Med Inform Decis Mak 2006; 6:6.

164 Smith K, Smith V, Krugman M, Oman K. Evaluating the impact of computerized clinical documentation. Comput Inform Nurs 2005; 23(3):132-8.

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165 Smith GE, Lunde AM, Hathaway JC, Vickers KS. Telehealth home monitoring of solitary persons with mild dementia. American Journal of Alzheimer's Disease and Other Dementias 2007; 22(1):20-6.

166 Tamblyn R, Huang A, Perreault R et al. The medical office of the 21st century (MOXXI): effectiveness of computerized decision-making support in reducing inappropriate prescribing in primary care. CMAJ : Canadian Medical Association Journal = Journal De L'Association Medicale Canadienne 2003; 169(6):549-56.

167 Tan EL, Stark H, Lowinger JS, Ringland C, Ward R, Pearson SA. Information sources used by New South Wales cancer clinicians: a qualitative study. Intern Med J 2006; 36(11):711-7.

168 Thomas HV, Lewis G, Watson M et al. Computerised patient-specific guidelines for management of common mental disorders in primary care: a randomised controlled trial. Br J Gen Pract 2004; 54(508):832-7.

169 Tierney WM, Overhage JM, Murray MD et al. Effects of computerized guidelines for managing heart disease in primary care. J Gen Intern Med 2003; 18(12):967-76.

170 Tierney WM, Overhage JM, Murray MD et al. Can computer-generated evidence-based care suggestions enhance evidence-based management of asthma and chronic obstructive pulmonary disease? A randomized, controlled trial. Health Serv Res 2005; 40(2):477-97.

171 Trief P, Morin P, Izquierdo J et al. Marital quality and diabetes outcomes: the IDEATel Project. Families, Systems & Health: The Journal of Collaborative Family HealthCare 2006; 24(3):318-31.

172 Trivedi MH, Kern JK, Marcee A et al. Development and implementation of computerized clinical guidelines: barriers and solutions. Methods Inf Med 2002; 41(5):435-42.

173 Trivedi MH, Daly EJ, Kern JK, Grannemann BD, Sunderajan P, Claassen CA. Barriers to implementation of a computerized decision support system for depression: an observational report on lessons learned in "real world" clinical settings. BMC Med Inform Decis Mak 2009; 9:6.

174 Tsang MW, Mok M, Kam G et al. Improvement in diabetes control with a monitoring system based on a hand-held, touch-screen electronic diary. Journal of Telemedicine and Telecare 2001;

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175 Tudiver F, Wolff LT, Morin PC et al. Primary care providers' perceptions of home diabetes telemedicine care in the IDEATel project. J Rural Health 2007; 23(1):55-61.

176 Tufano JT, Ralston JD, Martin DP. Providers' experience with an organizational redesign initiative to promote patient-centered access: a qualitative study. J Gen Intern Med 2008; 23(11):1778-83.

177 Valdes I, Kibbe DC, Tolleson G, Kunik ME, Petersen LA. Barriers to proliferation of electronic medical records. Inform Prim Care 2004; 12(1):3-9.

178 van den Berg MH, van der Giesen FJ, van Zeben D, van Groenendael JH, Seys PE, Vliet Vlieland TP. Implementation of a physical activity intervention for people with rheumatoid arthritis: a case study. Musculoskeletal Care 2008; 6(2):69-85.

179 Van Den Brink JL, Moorman PW, De Boer MF, Pruyn JFA, Verwoerd CDA, Van Bemmel JH. Involving the patient: A prospective study on use, appreciation and effectiveness of an information system in head and neck cancer care. Supporting Communication in Health Care: International Journal of Medical Informatics 2005; 74(10):839-49.

180 van Wijk MA, van der Lei J, Mosseveld M, Bohnen AM, van Bemmel JH. Assessment of decision support for blood test ordering in primary care. a randomized trial. Ann Intern Med 2001; 134(4):274-81.

181 Vanmeerbeek M. Exploitation of electronic medical records data in primary health care. Resistances and solutions. Study in eight Walloon health care centres. Stud Health Technol Inform 2004; 110:42-8.

182 Varonen H, Kortteisto T, Kaila M. What may help or hinder the implementation of computerized decision support systems (CDSSs): a focus group study with physicians. Fam Pract 2008; 25(3):162-7.

183 Velikova G, Brown JM, Smith AB, Selby PJ. Computer-based quality of life questionnaires may contribute to doctor-patient interactions in oncology. Br J Cancer 2002; 86(1):51-9.

184 Wade SL, Wolfe CR, Brown TM, Pestian JP. Can a Web-based

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family problem-solving intervention work for children with traumatic brain injury? Rehabilitation Psychology 2005; 50(4):337-45.

185 Wang SJ, Middleton B, Prosser LA et al. A cost-benefit analysis of electronic medical records in primary care. Am J Med 2003; 114(5):397-403.

186 Wang CJ, Patel MH, Schueth AJ et al. Perceptions of Standards-based Electronic Prescribing Systems as Implemented in Outpatient Primary Care: A Physician Survey. J Am Med Inform Assoc 2009.

187 Weingart SN, Rind D, Tofias Z, Sands DZ. Who uses the patient internet portal? The PatientSite experience. J Am Med Inform Assoc 2006; 13(1):91-5.

188 Weiss JB, Lorenzi NM. Online communication and support for cancer patients: a relationship-centric design framework. AMIA Annu Symp Proc 2005; 799-803.

189 West VL, Milio N. Organizational and environmental factors affecting the utilization of telemedicine in rural home healthcare. Home Health Care Serv Q 2004; 23(4):49-67.

190 Wilbright WA, Haun DE, Romano T, Krutzfeldt T, Fontenot CE, Nolan TE. Computer use in an urban university hospital: technology ahead of literacy. Comput Inform Nurs 2006; 24(1):37-43.

191 Winkelman WJ, Leonard KJ, Rossos PG. Patient-perceived usefulness of online electronic medical records: employing grounded theory in the development of information and communication technologies for use by patients living with chronic illness. J Am Med Inform Assoc 2005; 12(3):306-14.

192 Woods KF, Kutlar A, Johnson JA et al. Sickle cell telemedicine and standard clinical encounters: A comparison of patient satisfaction. Telemedicine Journal 1999; 5(4):349-56.