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1 Evidence Requirements for Disputing Vendor Chargebacks Contents Evidence Requirements for Disputing Vendor Chargebacks ........................................................................ 1 PO on-time non-compliance ...................................................................................................................... 1 No carton content label .............................................................................................................................. 4 Backordered without Ship/Delivery Date ................................................................................................... 6 Unfilled by cancel date ............................................................................................................................... 8 ASN on-time non-compliance .................................................................................................................. 10 Late acknowledgment .............................................................................................................................. 12 Confirmation change ................................................................................................................................ 12 Unconfirmed PO units.............................................................................................................................. 13 Overage PO units .................................................................................................................................... 14 Invalid or missing information in ASN ...................................................................................................... 16 PO on-time non-compliance Please provide the dispute evidence based on the shipment type (Prepaid LTL/TL, Prepaid small parcel, Collect) Prepaid TL/LTL shipments An appointment request indicating a Carrier Requested Delivery Date within the delivery window.

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  • 1

    Evidence Requirements for Disputing Vendor Chargebacks

    Contents Evidence Requirements for Disputing Vendor Chargebacks ........................................................................ 1

    PO on-time non-compliance ...................................................................................................................... 1

    No carton content label .............................................................................................................................. 4

    Backordered without Ship/Delivery Date ................................................................................................... 6

    Unfilled by cancel date ............................................................................................................................... 8

    ASN on-time non-compliance .................................................................................................................. 10

    Late acknowledgment .............................................................................................................................. 12

    Confirmation change ................................................................................................................................ 12

    Unconfirmed PO units .............................................................................................................................. 13

    Overage PO units .................................................................................................................................... 14

    Invalid or missing information in ASN ...................................................................................................... 16

    PO on-time non-compliance

    Please provide the dispute evidence based on the shipment type (Prepaid LTL/TL, Prepaid small parcel,

    Collect)

    Prepaid TL/LTL shipments

    An appointment request indicating a Carrier Requested Delivery Date within the delivery window.

  • 2

    Prepaid small parcel shipments

    A proof of delivery receipt that includes a tracking number, PO, and delivery date within the assigned delivery window.

  • 3

    Collect shipments

    A carrier request indicating a Freight Ready Date within the ship window.

  • 4

    No carton content label

    Provide the dispute evidence based on the notes provided with the chargeback.

    Note Type: We were unable to recognize any Carton Content Labels on your carton. Supply an example of the type of carton content label that you are using on your cartons (packages). SSCC Example:

    AMZNCC Example:

    2D Barcode Packing Slip Example:

  • 5

    Note Type: The LP label that you used does not appear in any ASN. Supply the ASN (either EDI or Vendor Central) that contains the LP barcode (either SSCC or AMZNCC). SSCC Example with EDI 856:

    AMZNCC Example with Vendor Central ASN:

    Note Type: A GTIN-14 was recognized on your carton, but does not have a usable mapping. Supply the GTIN-14 mapping that was sent to the [email protected] alias as well as the email confirmation that the GTIN-14 was approved. GTIN-14 Mapping:

    GTIN14 Vendor Code ASIN Qty

    10XXXXXXXXXX84 AMZN B00VJKTFS7 6

    Email:

    mailto:[email protected]

  • 6

    Backordered without Ship/Delivery Date

    Provide dispute evidence based on the whether the order was confirmed via Vendor central or EDI.

    Vendor Central

    If you confirmed via Vendor Central, provide a screenshot of the Vendor Central confirmation page that shows that ESD/EDD was provided with the PO confirmation.

  • 7

    EDI

    If you confirmed via EDI, provide the EDI feed submitted for the line item in question that includes the backorder acknowledgment and ESD/EDD.

  • 8

    Unfilled by cancel date

    Provide dispute evidence based on whether the freight type was prepaid or collect.

    Collect

    Proof of Shipment Routing (this is an email confirmation containing Amazon Reference Number) that contains an email date stamp and the Amazon Reference Number, and a complete list of ASINs shipped on the PO that includes total shipping weight.

  • 9

    Prepaid

    A Proof of Delivery (PRO, BOL, or small parcel tracking number) that contains a delivery date, indicates that the products shipped, and is signed/stamped by Amazon, and a complete list of ASINs shipped on the PO that includes total shipping weight

  • 10

    ASN on-time non-compliance

    Provide dispute evidence based on the whether the ASN was submitted via Vendor central or EDI.

    Vendor Central

    A screenshot of the ASN in Vendor Central.

  • 11

    EDI

    A text copy/XML of the EDI 856 transmission that shows that the ASN was submitted prior to the shipment being received.

  • 12

    Late acknowledgment

    Provide dispute evidence based on the whether the order was confirmed via Vendor Central or EDI.

    Vendor Central

    Provide an explanation of the system error that would not allow you to confirm the PO on time and the case number of the Contact Us that you submitted about the error.

    EDI

    Provide the EDI feed submitted for the line item in question that includes the PO acknowledgment submission date, showing that the acknowledgment was submitted within one (1) day of the order date.

    Confirmation change

  • 13

    Include one of the following with your dispute:

    An explanation of the system error that caused you to change your confirmation data after the confirmation deadline.

    The case number for the Contact Us that you submitted about the error.

    Unconfirmed PO units

    Provide dispute evidence based on the whether the order was confirmed via Vendor Central or EDI.

    Vendor Central

    A screenshot of Vendor Central or the text copy/XML of the EDI 855 transmission, showing that the ASIN was confirmed on the PO in question.

    EDI

    A screenshot or copy of the EDIFACT DESADV for the ASN(s) sent to confirm the PO/ASIN combination.

  • 14

    Overage PO units

    Provide dispute evidence based on the whether the order was confirmed via Vendor Central or EDI

    Vendor Central/EDI

    A screenshot of Vendor Central or copy of the EDI FACT DESADV/EDI856 transmission that shows that

    the correct quantity of the ASIN (as confirmed in the PO) was shipped.

  • 15

    A screenshot of Vendor Central or copy of the EDIFACT ORDRSP/EDI855 showing that the correct quantity of the ASIN was confirmed in the PO.

  • 16

    Invalid or missing information in ASN

  • 17

    Provide dispute evidence based on the whether the ASN was submitted via Vendor Central or EDI.

    Vendor Central

    A screenshot of the ASN in Vendor Central.

    EDI

    A text copy/XML of the EDI 856 transmission, showing that the ASN was submitted prior to the shipment being received.

  • 18


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