everyone counts planning for patients in liverpool 2013/14
TRANSCRIPT
Everyone CountsPlanning for Patients in Liverpool
2013/14
Welcome & Introductions
Dave AntrobusGoverning Body Lay Member – Patient & Public Involvement
Housekeeping• Toilets• Fire Alarm• Hearing Loop (T.coil position)
• Mobile Phones (silent)
Purpose of the Session / Follow up from Last Event
Moira CainPractice Nurse Brownlow Group Practice
& Governing Body Member
Our vision/your vision
From our Plan on the Page :
At our last event You said:
Since then we did :
Patient Participation Groups
You said, we did:
You said gather a register of community groups
Everyone Counts
How will the Clinical Commissioning Group (CCG) work with Liverpool Community Health.
Does the CCG have any plans for Integrated Wellness Services?
What Feedback will be available?
How will voluntary sector groups be involved in the decision making, specifically small charities
and service providers?
Liverpool Clinical Commissioning Group: The Journey So Far
Katherine SheerinChief Officer
The Commissioning Landscape
• Liverpool PCT £1bn
• Liverpool CCG £730m
• Liverpool Local Authority £40m
• NHS Commissioning Board £230m
LIVERPOOL CCG
• 493,000 Patients
• 95 practices
• 1 CCG for Liverpool
What is different about CCGs?
• Closer to patients
• Clinically led
• Practices are members
• Your GPs making decisions
• ‘Living by’ decisions
CCG Governing Body • 9 GPs• 2 Nurses• 2 Lay Members • 1 Secondary Care Doctor • 1 Chief Finance Officer• 1 Chief Officer • Co-opted Members
CCG Plans
• The Mandate
• Everyone Counts - Planning for Patients 2013/14
• Health Outcomes Framework
• NHS Constitution
• Joint Strategic Needs Assessment
Understanding Liverpool: Plans for 2013/14
Tony WoodsHead of Strategy & Outcomes
Our Population
• CCG Registered 493k, resident estimated at 466k
• Similar to national except for 20-24 & 25-29 which reflect students and young professionals, increased notably since 2002
• Projected to increase age significantly over the next 20 years
• 65+ population to increase by a third• Small but growing BME population (9%)
Deprivation
• Most deprived LA in England• 65% of our areas (LSAO) are ranked in the
bottom 20% nationally• Almost all neighbourhoods in North Liverpool
are in the bottom 10% nationally• 27% of households in Liverpool are classified as
‘families in low-rise social housing with high levels of benefit need’ – 5 times the national average
Death and Morbidity
Main causes of death• Cancer (31%)
• CVD (27%)
• Respiratory (15%)
• Digestive (6%)
Main causes of morbidity (DALY)
• Mental Health (23%)
• CVD (16%)
• Cancer (16%)
• Respiratory (8%)
• Digestive (8%)
Life Expectancy
• Liverpool males is almost 4 years lower than national average (74.81)
• Females is almost 3 ½ years lower (79.19)
• Males living in wards with highest life expectancy in Liverpool can expect to live 11 years (8 years for females) than individuals living in the ward with the lowest life expectancy
OUR PRIORITIES AND PLANS FOR 2013/14
Vision
Context
Health Inequalities
No £ Growth Expected
Values
Improved Cancer Survival Rates
Org
an
isa
tio
n D
ev
elo
pm
en
t
Dementia
* Integrated Pathway for Earlier Detection, Diagnosis and Post Diagnosis Support* Secondary Care Services including Memory Services, Inpatient and Liaison* Focus on InnovationReduction in the Incidence of
Avoidable Harm in Hospitals
Improving Recovery from Stroke
Improved Patient Experience of Primary Care, Hospitals and Mental
Health Services
Delivery of access targets
Enhancing quality of life for people with mental illness and dementia
Supporting People to Manage their Condition and Enhancing Functional
Ability in People with Long Term Conditions
Reducing Time Spent in Hospital by People with Long Term Conditions
Reduction in emergency admissions for acute conditions and children with
lower respiratory tract infections
Reduction in Emergency Readmissions
Alcohol
* Maximise Liverpool Community Alcohol Service Utilisation* Shared Care Pathway for Problem Alcoholics* Increasing Awareness of Impact of Alcohol
Pa
tie
nt,
Pu
blic
an
d S
tak
eh
old
er
En
ga
ge
me
nt
* Supporting Choice* Liverpool Care Pathway* Carers Support
End of Life
* Focus on Access to Services* Right Care in the Right Place* Quality, Safety and Patient Experience* Demand Management
* Delivery of Liverpool Integrated Care Model* Risk Stratification, Self Care and Education* Multi-Agency Neighbourhood teams* Care Homes Support* Enabling Technologies (dallas Feel Good Factory)
Syste
m L
ead
ers
hip
Reducing Health Inequalities and Unnecessary Variation
Pre
sc
rib
ing
Re
se
arc
h a
nd
Inn
ov
ati
on
* Diabetes Model implementation* Improved diagnostics* Pathways Implementation* Reducing Variation in General Practice
Children
* Maternity Matters and Healthy Child * A&E attendance for primary care problems* Equipment Services * Transition to Adult Services
Urgent Care
* Right Care in Right Place* Access, waiting times and discharge planning* Implementation of 111* Same Day Emergency Care in Hospitals
Pri
ma
ry C
are
Qu
alit
y a
nd
imp
rov
em
en
t
Cancer
Respiratory
* Pathways Implementation* Reducing Variation in General Practice* Community Respiratory Team Utilisation
Integrated Care
Growing Elderly Population T
rea
tin
g a
nd
Ca
rin
g f
or
Pe
op
le in
a S
afe
En
vir
on
me
nt
an
d P
rote
cti
ng
th
em
fro
m H
arm
* Early Detection and Screening* Pathway Development and Implementation* Timely Access* Liverpool Cancer Centre
Lo
ng
Te
rm C
on
dit
ion
s CVD
Gen
era
l P
racti
ce &
Co
mm
un
ity
Serv
ices
Reducing Premature Mortality from Major Causes and reducing deaths in
people with SMI, babies and young children
Maxim
isin
g V
alu
e o
f C
om
mis
sio
nin
g S
pen
dH
igh Q
ualit
y S
erv
ices L
eadin
g t
o I
mpro
ved H
ealth O
utc
om
es a
t Low
Cost
Pre
ven
tio
n &
Earl
y
Iden
tifi
cati
on
Improvement Opportunities
Mental Health and Learning Disabilities
* Liverpool Model for Primary Mental Health Care* Rehabilitation Model of Care* Integrated Care Model* Physical Health Checks* Transition from Child Services
Jo
int
Co
mm
issio
nin
g
for
Inte
gra
ted
Deli
very
Seco
nd
ary
Care
S
erv
ices
Planned Care
Improving Outcomes from Planned Treatments
Info
rma
tic
s
Be patient focused / Believe in partnership and collaboration / Be locally-focused / Be progressive / Be accountable / Demonstrate integrity and respect
By 2020, health outcomes for people within Liverpool will have improved relative to the rest of England, and health inequalities within Liverpool will be narrowed. This will be measured by life expectancy for Liverpool people and numbers of Disability Adjusted Life Years Lost.
The quality of health care received by Liverpool patients will be first class. This will be measured by patient feedback, provider assessment and external review processes
Outcome IndicatorsWhole System
ApproachTransformational Change Initiatives
(Under Development tbc with Programme Leads)Enabling Themes
Excess Cancer and CVD Deaths
Pre
ve
nti
ng
Pe
op
le f
rom
Dy
ing
Pre
ma
ture
ly
En
ha
nc
ing
Qu
alit
y o
f L
ife
fo
r P
eo
ple
wit
h L
on
g T
erm
Co
nd
itio
ns
He
lpin
g P
eo
ple
to
Re
co
ve
r fr
om
Ep
iso
de
s o
f Ill
He
alt
h o
r F
ollo
win
g In
jury
En
su
rin
g t
ha
t P
eo
ple
ha
ve
a P
os
itiv
e E
xp
eri
en
ce
of
Ca
re
High Deprivation
High Hospitalisation
Cancer
Key Issues• High incidence and mortality
across most Cancers with highest mortality rate in England for Lung Cancer and All Cancers combined
• Evidence of inequalities within the city
• Evidence of late presentation. Survival rates are comparatively good once detected
Key Plans for 13/14• Improved pathways (Lung,
Colorectal and Upper GI)• Improve waiting times• Focus on survivorship• MacMillan GPs to provide GP
education• Introduce Flexible Sigmoidoscopy• Ensure cancer messages are
available for all with focus on BME groups
• Audit of emergency admissions
Long Term Conditions(CVD, Diabetes, Respiratory)
Key Issues• High mortality rates• High emergency admissions• Variation in delivery of
quality standards• Poor completion rates for
rehabilitation• Significant opportunity to
reduce unnecessary cost and reinvest for improved outcomes
Key Plans for 13/14• Implementation of Integrated
Care Model• Improve Diabetes care• Focus on reducing variation in
quality• Service reviews – Heart Failure,
ECG, Anti-coagulation• Pathways implementation for
CVD and Hypoglycemia• Implement national specification
for Cardiac Rehabilitation
Children
Key Issues• High rates of emergency
admissions• Quality issues in transition
to adult services• Early years affects life
choices• Low breast feeding rates• Maternal smoking and
alcohol
Key Plans for 13/14• Reduce unplanned admissions at
Alder Hey• Integrated pathway for children
with complex needs• Focus on transition from child
services to adult (Mental Health, LTC)
• Improvement of breast feeding rates
• Reduce prevalence in maternal smoking
Mental Health andLearning DisabilityKey Issues• High incidence of mental
illness• Significant demand on general
practice• Austerity measures will impact
on mental health and hit a city like Liverpool hard
• Opportunity to change model of care to improve primary care and prevention
Key Plans for 13/14• Focus on primary mental health
care model improvement• Reduce Out of Area Treatments• Physical health needs for SMI• Improved access to secondary
care• Development of local personality
disorder rehabilitation• Implementation of Winterbourne
Recommendations (repatriation)• Reduce waiting lists for specialist
psychological therapies
Dementia
Key Issues• Ageing population• Increasing need• Need to focus on early
detection• New international evidence
and innovative approaches emerging for more proactive care models
Key Plans for 13/14• Integrated pathway for the
earlier detection, diagnosis and post diagnosis support
• Continued development of secondary care services inc memory services, inpatient facilities and liaison
• Systematic approach to early identification in general practice
• Care Homes Integrated Care• Cares advice and support• BME Champions programme
Alcohol
Key Issues• High rates of emergency
admissions• High use of A&E• Rising cause of mortality• Evidence of variation in
awareness in general practice
• Public awareness
Key Plans for 13/14• Improved utilisation of
Liverpool Community Alcohol Service
• Development of shared care pathway for problem alcoholics
• Awareness campaigns for primary care teams and general public
• Review service impact and care model for Korsakoff Syndrome
End of Life
Key Issues• Maintain focus on delivery
of high quality services
• Improve public understanding of care pathways for the dying
Key Plans for 13/14• Review current status of
Liverpool End of Life Care Strategy
• Implement and commission full STARS care programme
• Roll out DNACPR policy across Liverpool
Urgent Care
Key Issues• High rates of emergency
admissions
• High use of A&E
• Continued pressure in meeting 4 hour target
• General practice access
Key Plans for 13/14• Same Day Emergency Care
tariffs• Reduce GP in hours A&E
attendance (GP Spec)• Implementation of 111• Implementation of GP Out of
Hours provider• Continued focus on access
targets• Review of existing service
models
Planned Care
Key Issues• Opportunity to move
services closer to home (Right Care, Right Place)
• Improvement of quality standards
• Improve patient experience
Key Plans for 13/14• Service developments in
Orthopaedics, ENT, Opthalmology, Gastroenterology
• Urology service shift to primary care
• Improve management of Dermatology in primary care
• Delivery of access targets• Infection Control• Family and Friends Test• Patient Reported Outcome
Measures
Enabling Themes
• Primary Care Quality and Improvement• Prescribing• Research and Innovation• Informatics• Organisational Development• Patient, Public and Stakeholder Engagement• System Leadership
Summary
• High need within city• Clear prioritisation and focus• Clear plans for 13/14 and finalising longer
term plans• Clinical leadership and support in place to
deliver improvements
Over to you . . . Table DiscussionsTime to tell us what you think
Having heard the commissioning plans for 2013/14, do you think
we are focusing on the right priorities?
Feedback from the Floor
Creating a Partnership
Alan LewisChief Executive
Liverpool Charity & Voluntary Services (LCVS)
19/04/23©LCVS 46
Partnership means….. ?
A partnership is an arrangement where
parties agree to cooperate to advance their mutual interests
19/04/23©LCVS 47
A partnership is a deal…
A partnership is a contract between individuals who, in a spirit
of cooperation,
agree to carry on an enterprise;
contribute to it by combining property, knowledge or activities;
and share its profit.
19/04/23©LCVS 48
Joint Ventures
• A legal organisation in the form of a short term partnership
• Jointly undertake a transaction for mutual profit.
• Each contributes assets and share risks.
• Local examples:• Liverpool Direct Limited (LDL)• Enterprise-Liverpool
19/04/23©LCVS 49
Partnership advantage
will be achieved – when an objective is met that no
organisation could have produced on its own, and
– when each organisation is able to achieve its own objectives better that it could alone
or 1 + 1 = 3
19/04/23©LCVS 50
Doing different because the same won’t cope
2010 10,000 centenarians
2034 100,000 centenarians
UK
19/04/23©LCVS 51
The ChallengeThe big five avoidable killers•Heart disease •Cancer •Stroke •Lung disease •Liver disease
Leading UK health risk factors •Tobacco smoke (including second-hand smoke) •High blood pressure •Obesity •Too little exercise •Alcohol use •Poor diet
Source: Global Burden of Disease project
19/04/23©LCVS 52
"Despite some enviable recent success, for example on smoking, we in the UK need to take a hard look at what can be done to help
people in the UK achieve the levels of health already enjoyed by some other countries. Central and local government, charities, employers
and retail businesses all have a part to play."
Prof John Newton,
Chief Knowledge Officer Public Health England
19/04/23©LCVS 53
"We can never get a re-creation of community and
heal our society without giving our citizens a sense
of belonging." -- Patch Adams
"Independence"... middle-class blasphemy. We are
all dependent on one another, every soul of us on
earth. -- George Bernard Shaw
19/04/23©LCVS 54
Ladder of Participation
Sherry Arnstein, (1969)
19/04/23©LCVS 55
21 Participation Techniques
Action Planning Open Space
Act Create Experience (ACE) Parish Maps
Choices Method Participatory Budgeting
Citizens Juries Participatory Strategic Planning
Community Appraisals Participatory Theatre
Community Indicators Planning For Real
Enspirited Envisioning Round Table Workshops
Future Search Social Audit
Guided Visualisation TalkWorks
Imagine! Team Syntegrity
Local Sustainability Model ………… and there are more!
19/04/23©LCVS 56
The one system approach
PoliceJob
centre+Health Service
Local Authority
Schools
Individuals – Communities – Free association
TopDown
BottomUp
?? Possibilities ??
Structured power -– commercial, public, non-profit
19/04/23©LCVS 57
What is the deal?
Effective Health & Social Care system
Affordable
Accessible when needed Healthy Communities
19/04/23©LCVS 58
Community Investment
• Local assets as the primary building blocks of sustainable community development.
• Building on the:• skills of local residents,
• power of local associations,
• support of local institutions,
• Draws upon existing community strengths
• Builds stronger, more sustainable communities for the future.
19/04/23©LCVS 59
Cooperative action
• Reach out to community
• Realistic expectations
• Respect difference / diversity
• Responsibility for views & actions
• Results focused
• Reflection
• Recognition of contributions
• Review impact
19/04/23©LCVS 60
Social not Structure
19/04/23©LCVS 61
Authorities’ Investment• Sustainable neighbourhood-based
organisations
• Low level continuous ‘light touch’ support:– a facilitator– credit– networking opportunities– help with action planning– a broker
• Intensive community development support
Your Questions Answered
Your Views Count Fingers on buttons
Looking over the 2013/14 plan for Liverpool residents, do you agree the right issues and
areas are being focused on?
63%
29%
8%
1. Yes2. No3. Not sure
Do you think that the plan will achieve what it is setting out to do?
25%
57%
18%
1. Yes2. No3. Not sure
Having listened to the presentations, do you have a better understanding of Liverpool Clinical
Commissioning Groups plans?83%
12%5%
1. Yes2. No3. Not sure
Have you had an opportunity at today’s event to have your views heard?
89%
8%3%
1. Yes2. No3. Not sure
Staying Involved
Katherine SheerinChief Officer
Dates for your Diary
5 Year Plan Engagement Events:
Wednesday 24th April, 1-4pm (North)Thursday 2nd May, 1-4pm (South)Tuesday 7th May, 1-4pm (Central)
Invites will be circulated shortly
Closing Comments
Dave AntrobusGoverning Body Lay Member – Patient
& Public Involvement