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Copyright © 2016 Everest Global, Inc.
This document has been licensed for exclusive use and distribution by HCL Technologies
EGR-2016-4-E-1858
Focus on HCL Technologies
August 2016
Everest Group’s PEAK Matrix for SaaS Implementation
Services
Copyright © 2016, Everest Global, Inc.
EGR-2016-4-E-18582
Introduction and scope
Everest Group recently released its report titled “SaaS Implementation Services – Market Trends and PEAK Matrix™
Assessment & Profiles Compendium”.
As a part of this report, Everest Group analyzed 10 leading service providers on the Everest Group Performance | Experience |
Ability | Knowledge (PEAK) Matrix specific for SaaS implementation services into Leaders, Major Contenders, and Aspirants. The
PEAK Matrix is a composite framework that provides an objective, data-driven, and comparative assessment of SaaS
implementation service providers based on their absolute market success and delivery capability.
Based on the analysis, HCL Technologies emerged as a Major Contender. This document focuses on HCL Technologies’
SaaS implementation services experience and capabilities and includes:
HCL Technologies’ position on the SaaS implementation services PEAK Matrix
Detailed SaaS implementation services profile of HCL Technologies
Buyers can use the PEAK Matrix to identify and evaluate different service providers. It helps them understand the service
providers’ relative strengths and gaps. However, it is also important to note that while the PEAK Matrix is a useful starting point,
the results from the assessment may not be directly prescriptive for each buyer. Buyers will have to consider their unique
situation and requirements, and match them against service provider capability for an ideal fit.
Copyright © 2016, Everest Global, Inc.
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Background of the research
Background of the research
As Internet-enabled technologies have pervaded the enterprise and consumer landscape, enterprises have realized the need
to adapt to these technologies. The emergence of digitization and the proliferation of consumer-led digital touch-points have
rendered traditional enterprise legacy systems sluggish and ineffective. This is causing enterprises to look for newer
mechanisms to consume and provide software to their end-users
Consequently, consumption-linked models such as Software-as-a-Service (SaaS) have mushroomed in recent years. As these
models are not restricted to a pure technology play, enterprises feel the need for service providers to help them integrate and
deploy these SaaS products. As a result, service providers are playing an integral role in this ecosystem, helping enterprises
venture into the familiar, yet uncharted territory of the cloud. They have beefed up their investments to provide an ecosystem-
led change within themselves and for their enterprise clients
In this research, we present fact-based trends impacting the SaaS market, along with the assessment and detailed profiles of
10 IT service providers featured on the SaaS implementation services PEAK Matrix. Each service provider profile gives a
comprehensive picture of its SaaS implementation services vision, major services portfolio, key solutions, and recent
investments in the domain
The assessment is based on Everest Group’s annual RFI process conducted over Q4 2015, interactions with leading SaaS
implementation service providers, and analysis of the SaaS implementation services marketplace
Scope of this report
Services: SaaS implementation services
Geography: Global
Service providers: 10 leading IT service providers
This report includes the profiles of the following 10 service providers on the SaaS implementation services PEAK
Matrix:
Leaders: Accenture and Deloitte
Major Contenders: Capgemini, Cognizant, HCL Technologies, Infosys, TCS, and Wipro
Aspirants: Dell Services and L&T Infotech
Copyright © 2016, Everest Global, Inc.
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HCL Technologies is positioned as a Major Contender
on the Everest Group PEAK Matrix for SaaS
implementation services
1 Assessment for Capgemini, Deloitte, and TCS excludes service provider inputs on this particular study and is based on Everest Group’s estimates that leverage
Everest Group’s proprietary Transaction Intelligence (TI) database, ongoing coverage of these service providers, service provider public disclosures, and
interaction with buyers
Source: Everest Group (2016)
Leaders
Major Contenders
Aspirants
Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for SaaS implementation services1
High75th percentile
Low High
25
thp
erc
en
tile
Ma
rke
t s
uc
ce
ss
(Re
ve
nu
e,
gro
wth
, a
nd
ente
rprise
ado
ptio
n)
25th percentile
SaaS implementation services delivery capability
(Scale, scope, domain expertise and innovation, delivery footprint, and buyer satisfaction)
LeadersAccenture
75
thp
erc
en
tile
Major ContendersDeloitte
Capgemini
Wipro
TCS
Infosys
HCL Technologies
Cognizant
Low
Aspirants
Dell Services
L&T Infotech
Copyright © 2016, Everest Global, Inc.
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HCL Technologies | SaaS implementation services
profile (page 1 of 2)
SaaS implementation services overview
SaaS implementation services
revenue: Top 4 SaaS vendors
Microsoft
SAP
Salesforce
Oracle
SaaS implementation services
revenue by buyer size
Small (annual revenue < US$1 billion)
Large (annual revenue > US$5 billion)
Medium (annual revenue = US$1-5 billion)
SaaS implementation services
revenue by function (%)
Vision: HCL wants to take a “process first, technology second” approach to its cloud agenda in order to provide its clients with an effective and
measurable strategy for private and public clouds.
Consulting / professional services
Customization / industry-specific functionality
System implementation and delivery
Strengths
HCL has undertaken several initiatives to vitalize its SaaS portfolio. Its
breadth of offerings, strength of resources, and significantly higher onshore
presence than peers help to position it as a Major Contender.
Areas of improvement
HCL should reposition itself as a digital-led player with strong capabilities
in the SaaS space in order to grab a larger wallet share from Leaders. It
needs to increase brand recall in this space and capture more consulting-
driven engagements, particularly from new logos.
SaaS implementation services revenue (US$ million)
50 - 100 100 - 300< 50 > 300
SaaS implementation services
revenue by industry
Healthcare &
life sciences
BFSI
Manufacturing
Retail,
distribution,
and CPG
Telecom,
media, and
entertainment
Electronics,
hi-tech, and
technology
Energy &
utilities
Public
sector
Others
Source: Everest Group (2016)
>50% 20-50% <20%
>25% 10-25% <10%
> 20% 10-20% < 10%
> 30% 10-30% < 10%
Copyright © 2016, Everest Global, Inc.
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HCL Technologies | SaaS implementation services
profile (page 2 of 2)
SaaS implementation services solutions and investments
SaaS implementation services – proprietary solutions developed internally (representative list)
Solution Details
AGORA ● Service delivery platform that provides complete metering, billing, and monitoring solutions for SaaS applications
Oracle Fusion Apps
Accelerator● Enables organizations to quickly migrate key sales functions to the cloud and take advantage of the cloud functionality;
leverages pre-configured templates, tools, and accelerators to deliver higher agility to sales teams
Microsoft Dynamics
CRM PowerPack
add-ons
● PowerPack tools are designed to enhance the capabilities of Microsoft Dynamics CRM, while providing improved functionality
and efficiency; have been developed based on the needs and feedback from customers; PowerPack tools are not simple
customizations for sales force and marketing automation, but offer enhanced features to help clients get the most out of
Microsoft Dynamics CRM
SaaS implementation services – investments (representative list)
Theme Details
Acquisition ● Acquired PowerObjects (2015) to boost its Microsoft CRM practice and to expand its application services portfolio
Digital investments ● Invested to create a separate business unit for digital technologies – Beyond Digital – with new leadership to augment SaaS
competencies
Source: Everest Group (2016)
SaaS implementation services – proprietary solutions developed in collaboration with SaaS vendor (representative list)
Solution Details
CDRS ● Citizen Disaster Recovery Solution is based on Salesforce platform that provides citizen disaster assistance through a
technical platform that helps governments to leverage technology to address citizens’ concerns
FinEdge ● CRM solution based on Microsoft Dynamics for banking, insurance, payer, and wealth advisory clients
EmpoweRetail ● Customer and loyalty management solution based on Microsoft Dynamics CRM, with predictive analytics for retail clients
GamEdge ● Customer and loyalty management solution based on Microsoft Dynamics CRM, with segmentation and predictive analytics
for the gaming and hospitality sector
ENGAGE ● Customer engagement solution for utilities clients built on SAP platform leveraging Azure IaaS
Copyright © 2016, Everest Global, Inc.
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Appendix
Copyright © 2016, Everest Global, Inc.
EGR-2016-4-E-18588
Everest Group Performance | Experience | Ability |
Knowledge (PEAK) Matrix is a proprietary framework
for assessment of a service provider’s capability
Everest Group’s PEAK Matrix is a composite index of a range of distinct metrics related to a service provider’s scale, scope,
technology/domain investments, delivery footprint, and resultant market success in the context of a given services function.
Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for SaaS implementation services
Top quartile performance
across market success and
capability2nd or 3rd quartile performance
across market success and
capability
4th quartile performance
across market success and
capability
High
Low
25
thp
erc
en
tile
75
thp
erc
en
tile
75th percentile
Low High25th percentile
Aspirants
Leaders
Major Contenders
Ma
rke
t s
uc
ce
ss
(Re
ve
nu
e, g
row
th, a
nd
ente
rprise
ado
ptio
n)
SaaS implementation services delivery capability
(Scale, scope, domain expertise and innovation, delivery footprint, and buyer satisfaction)
Copyright © 2016, Everest Global, Inc.
EGR-2016-4-E-18589
Dimensions of service providers’ capability and
market success underlying the PEAK Matrix
Scale
Overall company
revenue
Percentage
contribution of SaaS
implementation
services to overall
company revenue
Ma
rke
t s
uc
ce
ss
Delivery capability
Everest Group PEAK Matrix
Revenue
Adoption across
enterprise segments
Growth
Domain expertise
and innovation
IP / proprietary
solutions / assets /
innovation
M&A and alliances
Aspirants
Leaders
Major Contenders
Delivery footprint
FTE presence across
delivery centersBuyer satisfaction
Buyer satisfactionScope
Focus across service
segments (consulting,
customization, and
implementation)
Coverage across
verticals
Geographical coverage
Coverage across major
SaaS providers
Copyright © 2016, Everest Global, Inc.
EGR-2016-4-E-185810
FAQs (page 1 of 2)
Does the PEAK Matrix assessment incorporate any subjective criteria?
Everest Group’s PEAK Matrix assessment adopts an objective and fact-based approach (leveraging service
provider RFIs and Everest Group’s proprietary databases containing providers’ deals and operational capability
information). In addition, these results are validated / fine-tuned based on our market experience, buyer interaction,
and provider briefings
Is being a “Major Contender” or “Aspirant” on the PEAK Matrix, an unfavorable outcome?
No. PEAK Matrix highlights and positions only the best-in-class service providers in a particular functional/vertical
services area. There are a number of providers from the broader universe that are assessed and do not make it to
the PEAK Matrix at all. Therefore, being represented on the PEAK Matrix is itself a favorable recognition
What other aspects of PEAK Matrix assessment are relevant to buyers and providers besides the “PEAK
Matrix position”?
PEAK Matrix position is only one aspect of Everest Group’s overall assessment. In addition to assigning a “Leader”,
“Major Contender” or “Aspirant” title, Everest Group highlights the distinctive capabilities and unique attributes of all
the PEAK Matrix providers assessed in its report. The detailed metric level assessment and associated commentary
is helpful for buyers in selecting particular providers for their specific requirements. It also helps providers showcase
their strengths in specific areas
What are the incentives for buyers and providers to participate/provide input to PEAK Matrix research?
Participation incentives for buyers include a summary of key findings from the PEAK Matrix assessment
Participation incentives for providers include adequate representation and recognition of their capabilities/success in
the market place, and a copy of their own “profile” that is published by Everest Group as part of the “compendium of
PEAK Matrix providers” profiles 13
Copyright © 2016, Everest Global, Inc.
EGR-2016-4-E-185811
FAQs (page 2 of 2)
What is the process for a service provider to leverage their PEAK Matrix positioning status?
Providers can use their PEAK positioning rating in multiple ways including:
– Issue a press release declaring their positioning/rating
– Customized PEAK profile for circulation (with clients, prospects, etc.)
– Quotes from Everest Group analysts could be disseminated to the media
– Leverage PEAK branding across communications (e-mail signatures, marketing brochures, credential packs,
client presentations, etc.)
The provider must obtain the requisite licensing and distribution rights for the above activities through an
agreement with the designated POC at Everest Group
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