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Page 1: Everest Group PEAK Matrix™ for Enterprise Cloud ... · Accenture’s enterprise cloud application services’ experience and capabilities. It includes: Accenture’s position on

Copyright © 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Accenture

Focus on Accenture November 2014

Everest Group PEAK Matrix™ for Enterprise Cloud Application Services

EGR-2014-4-E-1308

Page 2: Everest Group PEAK Matrix™ for Enterprise Cloud ... · Accenture’s enterprise cloud application services’ experience and capabilities. It includes: Accenture’s position on

2 Copyright © 2014, Everest Global, Inc. EGR-2014-4-E-1308

Introduction

Everest Group released its report titled “Enterprise Cloud Application Services – PEAK Matrix™ Assessment and Profiles Compendium”. As a part of this report, Everest Group analyzed 19 leading IT service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix specific for enterprise cloud application services into Leaders, Major Contenders, and Emerging Players. The PEAK Matrix is a composite framework that provides an objective, data-driven, and comparative assessment of independent testing service providers based on their absolute market success and delivery capability. Based on the analysis, Accenture emerged as a Leader and a Star Performer. This document focuses on Accenture’s enterprise cloud application services’ experience and capabilities. It includes: Accenture’s position on enterprise cloud application services PEAK Matrix Detailed enterprise cloud application services profile of Accenture

Buyers can use the PEAK Matrix to identify and evaluate different service providers. It helps them understand the service providers’ relative strengths and gaps. However, it is also important to note that while the PEAK Matrix is a useful starting point, the results from the assessment may not be directly prescriptive for each buyer. Buyers will have to consider their unique situation and requirements, and match them against service provider capability for an ideal fit.

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3 Copyright © 2014, Everest Global, Inc. EGR-2014-4-E-1308

Focus of the report

NOT EXHAUSTIVE

Scope of the research (page 1 of 2)

Cloud market vendor landscape

SaaS / platform solutions providers

Public cloud / hosting providers

Cloud enablers

IT service providers / system integrators

This report is a compendium of profiles of 19 IT service providers featured on Everest Group’s PEAK Matrix for Enterprise cloud application services

IT service providers / system integrators

Cloud enablers

Public cloud / hosting providers

SaaS / platform solutions providers

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4 Copyright © 2014, Everest Global, Inc. EGR-2014-4-E-1308

Scope of the research (page 2 of 2)

Cloud application services Cloud infrastructure services

Cloud services

Migration and consolidation of applications to a cloud-based platform Migration

Deployment Implementation, customization, and integration of cloud applications with the existing systems

Integration Integration and orchestration of cloud applications with enterprise systems

Development and management

Development and management of cloud-based applications

Cloud consulting and advisory services – focused on applications (Opportunity and readiness assessment, cloud enterprise architecture, cloud adoption and transition roadmap, etc.)

NOT EXHAUSTIVE

Focus of research

Cloud infrastructure services

Deployment Development and deployment of cloud-based infrastructure

Integration Integration and orchestration of cloud infrastructure with enterprise systems

Management Management of cloud-based infrastructure

Hosting Hosting of cloud on own/partner datacenters

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5 Copyright © 2014, Everest Global, Inc. EGR-2014-4-E-1308

Everest Group’s cloud services research is based on two key sources of proprietary information

Everest Group’s annual RFI process with leading cloud IT service providers, followed by briefing sessions with their leadership teams

Key elements covered in these interactions include: – Focus areas and initiatives for cloud delivery models – Scale of cloud operations and delivery locations – Areas of investment within the cloud space

1

Everest Group’s proprietary database of operational capabilities of more than 100 cloud service providers (tracked round the year)

The database tracks the following capability elements for each service provider: – Major cloud clients – Recent wins / contracts – Cloud delivery locations – Cloud service suite – Domain capabilities, proprietary solutions, and intellectual

property investments – Other cloud-related developments

2

Note: We continuously monitor the market developments and track additional service providers beyond those included in the analysis Confidentiality: Everest Group takes its confidentiality pledge very seriously. Any information, that is contract-specific, will be presented back to the industry only in an

aggregated fashion

Service providers assessed

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6 Copyright © 2014, Everest Global, Inc. EGR-2014-4-E-1308

Background and context

Background of the research Cloud adoption has become mainstream with enterprises looking to leverage cloud platforms and principles across the entire applications

landscape. Cloud provides enterprises with an opportunity to gain access to, as well as manage applications with high levels of flexibility and scalability at reduced costs. Adoption of SaaS and cloud computing principles are also driving the need for applications consulting and migration services, as enterprises navigate the challenges associated with integrating new solutions with legacy systems and transforming/rationalizing the entire application landscape

Service providers continue to ramp up their capabilities, build up scale, and invest in developing and acquiring IP/proprietary solutions in order to tap the cloud market. They have also formed strategic alliances and partnerships to augment their cloud delivery capabilities. Given the wide range of cloud services and engagement models being offered by service providers, it is critical to have a comprehensive, well-rounded, and fact-based assessment of service providers’ cloud value proposition

In this research, we present the assessment and detailed profiles of 19 IT service providers featured on the cloud application services PEAK Matrix. Each profile provides a comprehensive picture of cloud service suite, scale of operations, domain investments, and key partnerships

The assessment only covers IT service providers, who are involved in delivering cloud-based application services including development, migration, deployment, management, and advisory services. The assessment is based on Everest Group’s annual RFI process and interaction with leading cloud service providers, and year-round tracking of more than 100+ cloud service providers

Scope of this report Services: Enterprise cloud application services Geography: Global Service providers: The leading 19 enterprise cloud application service providers

This report includes the profiles of the following 19 service providers: Enterprise cloud application services PEAK Matrix Leaders: Accenture and IBM Enterprise cloud application services PEAK Matrix Major Contenders: Atos, Capgemini, CGI, Cognizant, CSC, Fujitsu, HCL

Technologies, HPES, IGATE, Infosys, Mindtree, Syntel, Tech Mahindra, Wipro, and Virtusa Enterprise cloud application services PEAK Matrix Emerging Players: EPAM and L&T Infotech

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7 Copyright © 2014, Everest Global, Inc. EGR-2014-4-E-1308

Accenture is positioned as a Leader and a Star Performer on Everest Group PEAK Matrix for enterprise cloud application services Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for enterprise cloud application services1

1 PEAK Matrix is specific to IT service providers, who are involved in delivering cloud-based services including development, migration, deployment, management and advisory services. Service providers included in the PEAK have been selected on the basis of Everest Group’s market understanding and RFI response

Note: Assessment for Atos, HCL Technologies, HPES, IBM, and Infosys excludes service providers’ inputs and is based on Everest Group’s proprietary cloud database, service providers’ public disclosures

Source: Everest Group (2014)

Leaders Major Contenders Emerging Players Star Performers

High

Low

75th percentile

Low High

25th

per

cent

ile M

arke

t suc

cess

(R

even

ue a

nd e

nter

pris

e ad

optio

n)

25th percentile

75th

per

cent

ile

Delivery capability (Scale, scope, domain expertise, and delivery footprint)

Emerging Players

Leaders

Major Contenders

HPES

Wipro

CSC

Fujitsu Cognizant

HCL Atos CGI

Infosys IGATE

Tech Mahindra

Syntel Mindtree Virtusa

L&T Infotech EPAM

Capgemini

Accenture

IBM

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8 Copyright © 2014, Everest Global, Inc. EGR-2014-4-E-1308

Accenture is identified as a 2014 Star Performer based on its strong forward movement on the PEAK Matrix

Year 1

Year 0

Service provider

Mar

ket s

ucce

ss

Capability

Methodology Everest Group selects Market “Star Performers” based on the relative YoY movement of each service provider on the PEAK Matrix

In order to assess advancements on market success, we evaluate the performance of each of the service providers on the PEAK Matrix across a number of parameters including: Annual revenue from the specific

service line Relative adoption across enterprise

segments

In order to assess advancements on capability, we evaluate the performance of each service provider on the PEAK Matrix across a number of parameters including: Annual growth in scale Increase in scope of services Expansion of delivery footprint Technology / domain-specific

investments

The top quartile performers on each of the identified parameters are identified and the “Star Performer” rating is awarded to the service providers with: The maximum number of top quartile

performances across all of the above / left-listed parameters and

At least one area of top quartile performance in both market success and capability advancement

The “Star Performers” designation relates to YoY performance for a given service provider and does not reflect the overall market leadership position. Those identified as “Star Performers” may include “Leaders”, “Major Contenders”, or “Emerging Players”

Distinguishing feature of 2013 market success Strong cloud application services

revenue growth on a significant base

Building a significant revenue stream from the SaaS space, to top up its already prominent presence in the cloud consulting and system integration space

Distinguishing feature of 2013 capability advancements Increased SaaS workforce to

more than 3,500 employees, a 70% increase YoY

Strong partnerships with multiple cloud partners and significant investments in developing assessment tools and accelerators to improve cloud service delivery

Enhanced its Leader positioning (relative to last year)

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9 Copyright © 2014, Everest Global, Inc. EGR-2014-4-E-1308

Company description: Accenture is a global management consulting, technology services, and outsourcing organization. As part of its outsourcing segment, the company offers both IT and BPO services. It serves a variety of industries including automotive, communications, BFSI, healthcare, electronics & high-technology, and media & entertainment Headquarters: Dublin, Ireland Website: www.accenture.com

Accenture | Cloud application services profile Corporate and cloud application services overview

Overall cloud services-related revenue <US$100 million US$100-500 million >US$500 million

Overall cloud services adoption by geography

High adoption Moderate adoption Low adoption

Relative focus: Overall cloud-based services

Applications Infrastructure Strength of focus

Relative focus: Buyer groups

Small (annual revenue < US$1 billion)

Strength of focus

Large (annual revenue > US$5 billion) Medium (annual revenue = US$1-5 billion)

Overall cloud services by industry Relative adoption

BFSI Energy and

utilities Healthcare and

life sciences Manufacturing

Public Retail, distribution,

and CPG Telecom, media, and

entertainment Technology

Relative contribution: Type of cloud application services

Consult Build Deploy Manage

Share of cloud application services business

Portfolio of cloud application services Cloud application development and management; SaaS implementation; cloud application replatforming services and transformational services; integration and management of hybrid cloud environments; cloud strategy including opportunity assessment, market insight, strategy methodology, and cloud enterprise architecture

Source: Everest Group (2014)

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10 Copyright © 2014, Everest Global, Inc. EGR-2014-4-E-1308

Accenture | Cloud application services profile Cloud application services capability assessment and market success EVEREST GROUP ESTIMATES

Strategic focus areas and market success Accenture’s core focus area within the applications space is on

implementing SaaS solutions Another important area for Accenture is “cloud enabling” buyers’

application landscape, by providing services around platforms (Microsoft Azure and Force.com). It also provides services around business process-based solutions such as Workday

Accenture is one of the largest system integrators for Salesforce.com, and has witnessed a significant traction for the implementation of platforms from companies such as SAP, Oracle, and Microsoft

Accenture leverages its consulting heritage to have a strong play in the cloud advisory services space (e.g., cloud opportunity assessment)

Talent Accenture has invested significantly in talent for its cloud factories and

technology labs across regions Accenture has increased its SaaS workforce to more than 3,500

employees, a 70% increase over FY 2013

Headline assessment Accenture leverages its consulting and system integration capabilities to position itself as a leader in the cloud application services space. Accenture looks to “own” the complete spectrum of cloud services and act as the single point of contact and orchestrator for cloud solutions from different technology providers. Accenture is one of the leading system integrators for multiple industry-standard cloud platforms and has made significant investments to build its SaaS capabilities. This, along with existing consulting strengths, makes Accenture a strong cloud partner for enterprises

Assets (including IP) Accenture’s IP primarily revolves around enabling migration to partner

cloud platforms. It has invested significantly in developing assessment tools and accelerators to improve its cloud service delivery

Partners Accenture leverages its partnerships with multiple cloud platform providers

such as AWS, Microsoft Azure, Google AppEngine, Force.com, and SAP Accenture also provides implementation services for solutions such as

SAP Business ByDesign, Oracle on-demand, NetSuite, and Workday For cloud management, Accenture leverages its partnerships with BMC

and CA Technologies Accenture and SAP launched the Business Solutions Group in early 2014

for developing industry-specific solutions based on next-generation technologies such as cloud, analytics, and enterprise mobility

Accenture’s position on Everest Group’s PEAK Matrix for cloud application services

Source: Everest Group (2014)

High

Low

75th percentile

Low High

25th

per

cent

ile M

arke

t suc

cess

(R

even

ue a

nd e

nter

pris

e ad

optio

n)

25th percentile

75th

per

cent

ile

Delivery capability (Scale, scope, domain expertise, and delivery footprint)

Emerging Players

Leaders

Major Contenders

HPES

Wipro

CSC

Fujitsu Cognizant

HCL Atos CGI

Infosys IGATE

Tech Mahindra

Syntel Mindtree Virtusa

L&T Infotech

EPAM

Capgemini

Accenture

IBM

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11 Copyright © 2014, Everest Global, Inc. EGR-2014-4-E-1308

Accenture | Cloud application services profile Cloud application services offerings and recent developments

Cloud application services offerings

Cloud application development and management: Accenture leverages its partnerships with multiple providers for platforms such as Microsoft Azure, Google AppEngine, Force.com, and AWS

SaaS strategy, implementation, and management: Accenture provides implementation and management services for solutions such as Salesforce.com, Successfactors, SAP ByDesign, Oracle on-demand, NetSuite, and Workday

Cloud application migration, replatforming services, and transformational services Integrating and managing hybrid cloud environments across multiple platforms, including data management and app stores Accenture offers consulting and advisory services including opportunity assessment, market insight, strategy methodology, cloud enterprise

architecture, and a cloud-enabled IT operating model

Overall cloud services – recent developments (representative list)

Development Details

Accenture and SAP Business Solutions Group (2014)

Focused on jointly developing and delivering industry-specific solutions based on next-generation technologies (cloud, analytics, and enterprise mobility)

Aims to facilitate a simpler purchasing process of SAP and Accenture services for enterprises

Acquisition of ClientHouse (2014)

Move enhances Accenture’s Salesforce capabilities in Europe, further strengthening Accenture’s leadership position in global Salesforce implementation services

Global alliance with Apigee (2013)

Accenture is the preferred systems integrator for Apigee’s mobile platform software (including API solutions) Accenture has also invested in Apigee and will join the company’s advisory board

Cloud application services – proprietary solutions (representative list)

Solution Details

Accenture Cloud Platform A platform for integrating and managing hybrid cloud environments across multiple platforms

Accenture has made significant investments in IP creation for vertical-specific SaaS solutions (for instance mortgages and clinical services), business processes (e.g., human capital management), as well as mission critical stacks (e.g., ERP)

Source: Everest Group (2014)

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12 Copyright © 2014, Everest Global, Inc. EGR-2014-4-E-1308

Appendix

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13 Copyright © 2014, Everest Global, Inc. EGR-2014-4-E-1308

Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix is a proprietary framework for assessment of a service provider’s capability

Everest Group’s PEAK Matrix is a composite index of a range of distinct metrics related to a service provider’s scale, scope, technology/domain investments, delivery footprint, and resultant market success in the context of a given services function

Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for enterprise cloud application services

Top quartile performance across market success and capability 2nd or 3rd quartile performance

across market success and capability

4th quartile performance across market success and capability

High

Low

25th

per

cent

ile

75th

per

cent

ile

75th percentile

Low High 25th percentile

Emerging Players

Leaders

Major Contenders

Mar

ket s

ucce

ss

(Rev

enue

and

ent

erpr

ise

adop

tion)

Enterprise cloud application services delivery capability (Scale, scope, domain expertise, and delivery footprint)

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14 Copyright © 2014, Everest Global, Inc. EGR-2014-4-E-1308

Dimensions of service providers’ capability and market success underlying the PEAK Matrix

Revenue

Adoption across enterprise segments

Scale

Talent

Company scale

Domain expertise

IP/ Proprietary solutions/ Assets

Certifications

M&A and alliances

Mar

ket s

ucce

ss

Delivery capability

Everest Group PEAK Matrix

Emerging Players

Leaders

Major Contenders

Scope

Focus across services (consult, build, deploy, and manage)

Coverage across industry verticals

Geographical coverage

Consult

Delivery footprint

Cloud centers of excellence

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15 Copyright © 2014, Everest Global, Inc. EGR-2014-4-E-1308

Does the PEAK Matrix assessment incorporate any subjective criteria? The Everest Group’s PEAK Matrix assessment adopts an objective and fact-based approach (leveraging service

provider RFIs and the Everest Group’s proprietary databases containing providers’ deals and operational capability information). In addition, these results are validated / fine-tuned based on our market experience, buyer interaction, and provider briefings

Is being a “Major Contender” or “Emerging Player” on the PEAK Matrix an unfavorable outcome? No. PEAK Matrix highlights and positions only the best-in-class service providers in a particular functional/vertical.

There are a number of providers from the broader universe that are assessed and do not make it to the PEAK Matrix at all. Therefore, being represented on the PEAK Matrix is in itself a favorable recognition

What other aspects of the PEAK Matrix assessment are relevant to buyers and providers besides the “PEAK Matrix position”? The PEAK Matrix position is only one aspect of the Everest Group’s overall assessment. In addition to assigning a

“Leader”, “Major Contender” or “Emerging Player” title, Everest Group highlights the distinctive capabilities and unique attributes of all the PEAK Matrix providers assessed in its report. The detailed metric level assessment and associated commentary is helpful to the buyers in selecting particular providers for their specific requirements. It also helps providers showcase their strengths in specific areas

What are the incentives for buyers and providers to participate / provide input to the PEAK Matrix research? Participation incentives for buyers include a summary of key findings from the PEAK Matrix assessment Participation incentives for providers include adequate representation and recognition of their capabilities/success in

the market place, and a copy of their own “profile” that is published by Everest Group as part of the “compendium of PEAK Matrix providers” profiles

FAQs (page 1 of 2)

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16 Copyright © 2014, Everest Global, Inc. EGR-2014-4-E-1308

What is the process for a service provider to leverage their PEAK Matrix positioning status ? Providers can use their PEAK Matrix positioning in multiple ways including:

– Issue a press release declaring their positioning/rating – Customized PEAK Matrix profile for circulation (with clients, prospects, etc.) – Quotes from the Everest Group’s analysts could be disseminated to the media – Leverage the PEAK Matrix branding across communications (e-mail signatures, marketing brochures, credential

packs, client presentations, etc.) The provider must obtain the requisite licensing and distribution rights for the above activities through an

agreement with the designated PoC at Everest Group

FAQs (page 2 of 2)

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