events & training directory - sbf sbi training directory_2015.pdf · this workshop will enable...

2015

E V E N T S & T R A I N I N G D I R E C T O R Y

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contents

04 ABOUT SBF

05 ABOUT SBI

07 BUSINESS, HR AND PEOPLE MANAGEMENT

37 FINANCE, TAX AND RISK MANAGEMENT

59 LEGAL AND COMPLIANCE

73 MARKETING AND SALES SKILLS

85 OVERSEAS MARKET ENGAGEMENT

105 PRODUCTIVITY AND INNOVATION

about SBFEstablished on 1 April 2002, the Singapore Business Federation (SBF) represents 21,000 companies, as well as local and foreign business chambers and key national trade associations that contribute significantly to the Singapore economy. It fosters an environment conducive for enterprises and acts as a bridge between government and businesses in Singapore. The Federation also provides

services and programmes to assist members to build resilience and competitiveness.

Championing the interests of the business community in trade, investment and industrial relations, SBF is the apex business chamber that promotes trade expansion and business networking through

missions, exchanges and bilateral regional and multilateral forums.

about SBIEstablished under the auspices of the Singapore Business Federation, SBF Business Institute (SBI) is established to help SBF members and the wider business community to build capabilities and

transform towards inclusive and quality-driven growth as Singapore restructures.

SBI will leverage professional practitioners, certified trainers and successful Business Mentors to help companies address pertinent business challenges by providing training services tailored to upgrading

capabilities and up-skilling the workforce.

BUSINESS, HR & PEOPLE MANAGEM

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BUSINESS, HR &PEOPLE M

ANAGEMENT

BUSINESS, HR & PEOPLE MANAGEM

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BUSINESS, HR &PEOPLE M

ANAGEMENT

3E Introduction 09

Assertive Techniques & Approaches in Managing People 10

Business Continuity Management Champions 11

Business Presentation Skills for Positive Results 12

Business Report Writing & Note-Taking Skills 13

Certificate Programme in Association Management 14

Communication that Conveys Professionalism and Diplomacy 15

Control and Management of Personal Emotions at the Workplace 16

Crisis Management & Communication - Because Every Organization is Vulnerable to Crises 17

CSR 101 for SMEs 18

Discipline Handling at the Workplace – from HR & Legal Perspective 19

Effective Customer Service Manager as Key Leaders 20

Effective Leadership Skills to Influence People at work 21

How to Achieve Excellent Customer Service 22

How to Give Constructive Performance Feedback 23

Managing and Reporting Supply Chain Sustainability 24

The Art of Drafting an Employee Handbook 25

Pandemic Preparedness Workshop 26

Quick Self Defense Techniques For Business Travellers 27

SBF-BDO Family Business Workshop 28

Stakeholder Engagement in CSR 29

Successful Work Delegation for Managers 30

Supercharge your Emotional Intelligence 31

Sustainability Reporting Course - A Practical Approach 32

Sustainability Reporting Course for HR 33

Termination & Dismissal 34

Transitioning to GRI 4 35

Turning Customer Complaints into Opportunities 36

Lumina Spark Is UniqueAmongst Psychometric Tools

No StereotypesNo gridsNo labelsNo boxesNo cells

We call it 'trait' not 'type'

U

Four ColoursEight AspectsTwenty-four QualitiesThree Personas

f you have been looking for a personality test that will deliver objective, clear insight with usableresults and feedback, all in an easy to understand language? Then Lumina Spark is the right tool foryou!

LL

SBF|SBI TRAINING DIRECTORY 2015 09

BUSINESS, HR AND PEOPLE MANAGEMENT

Programme is accurate at the time of print

All information shown are subjected to changes without prior notice

Lumina Spark Is UniqueAmongst Psychometric Tools

No StereotypesNo gridsNo labelsNo boxesNo cells

We call it 'trait' not 'type'

U

Four ColoursEight AspectsTwenty-four QualitiesThree Personas

f you have been looking for a personality test that will deliver objective, clear insight with usableresults and feedback, all in an easy to understand language? Then Lumina Spark is the right tool foryou!

LL

INTRODUCTION

This two-day class covers commonly-used Lean Six Sigma and Business Process Re-engineering tools and methods. Participants are introduced to the concepts through classroom teaching and then have the opportunity to practice in a team based simulation exercises. Topics include Six Sigma, Lean Six Sigma (LSS), and Design for Six Sigma; tools, methods and vocabulary.

This course is recommended for Senior Management, LSS Deployment Champion and Project Champions, who are involved and drive the enterprise-wide productivity projects.

To be confirmed

• SBF Member - $1,926.00

• Non Member - $5,778.00

TIME

FEES

Day 1 • Define-Measure-Analyze-Improve-Control (DMAIC) &

Define-Measure-Analyze-Design-Verify (DMADV)Tools • DMAIC / DMADV Workshop • Lean Six Sigma Tools • Lean Six Sigma Workshop Six Sigma Overview

• Methodology Overview • Financial Benefits of Six Sigma • The Impact of Six Sigma to The Organization • The Six Sigma Language • Launching a Six Sigma Initiative • Roles of the Six Sigma Organization • Introduction to Simulation

Day 2 • Design for Six Sigma Tools • Design for Six Sigma Workshop • Maintaining Control • Control Workshop • Critical Success Factors for BPR Implementation • Implementing Business Process Reengineering:

• Review selected BPR projects • Developing Team Charters

PROGRAMME OUTLINE

3E Introduction

TRAINER’S PROFILELawrence Kong is the managing director, master trainer and coach of NexMU (Singapore) PTE LTD. He is a Motorola certified Master Black Belt in Digital Six Sigma programme. He has more than 15 years of passionate experience as a practitioner, teaching and sharing, project mentoring, coaching and consulting to various internal and external Motorola organizations.

Lawrence has worked with industries such as Telecommunications, Electronic Equipment, Engineering, Semiconductor, Manufacturing, Financial Services, Academia-Universities, Information Technology and Software Development. He was also the key developer and instructional designer of Motorola University Lean Six Sigma Black Belt and Design for Six Sigma programmes.

KEY OBJECTIVES• Strengthen the commitment on Business Process Re-

engineering to improve business results • Use key Six Sigma, Lean Six Sigma, and Design for Six Sigma

tools, methods and vocabulary. • Demonstrate & use common Six Sigma tools on the job • Determine the appropriate application for improvement tools and

methods • Describe the various BPR team member roles, responsibilities

and contributions. • Develop the Team Charters

Register online www.sbf.org.sgFor more information, please contact: Sharifah Faizah | Tel: 6827 6867 | Email: [email protected]

SBF|SBI TRAINING DIRECTORY 201510




INTRODUCTION

Assertiveness is a skill that enables people to be more confident in making their points across in a clear and confident manner, without being labelled as being “pushy” or “pushover”. This workshop will help participants in mastering the skill of being assertive and being more effective in their daily communications at the workplace.

Assertive Techniques & Approaches in Managing People

9.00am to 5.00pm

• SBF Member - $380.00

• Non Member - $480.00

TIME

FEES

• Understanding self and understanding others

• How others view “Me”

• What does being assertive/non-assertive mean?

• Overcoming mental barriers

• Building self-confidence in different situations

• Managing difficult situations and people

• Influencing the power balance

• Channels of being assertive

• Managing the atmosphere

• The communication process

• Understanding your style and planning effective counter tactics

• Speaking with confidence

• Do you say “Yes” when you want to say “No”?

PROGRAMME OUTLINE

Register online www.sbf.org.sgFor more information, please contact: Josephine Ong | Tel: 6701 1135 | Email: [email protected]

For all individuals who wish to adopt a more confident and direct approach in their communication and relationships with other people.

TARGET AUDIENCE

KEY OBJECTIVES• To be more self-aware of individual capabilities/styles while dealing with others• Understand strengths/areas of development in being assertive• Develop influencing skills and identify drivers of assertiveness• The importance of managing conflicts and differences effectively• Understand assertive, aggressive, passive and submissive behaviours





INTRODUCTION

The Business Continuity Management Champions (based on International BCM Standard ISO 22301) aims to provide you with an overview of the Business Continuity framework and requirements based on the International BCM Standard ISO 22301. Designed in a highly interactive mode, this course incorporates relevant case study discussions to facilitate learning and encourage interaction among participants.

This course is ideal for newly appointed BCM Champions, BU/ Department Coordinators, Team Members from BCM certified companies (intending to go for ISO22301 conversion and Individuals who are keen to understand more about ISO22301 process and requirements.

Days 1 - 9.00am to 5.00pm

Days 2 - 9.00am to 5.00pm


• Non Member - $1284.00

TIME

FEES

• Introduction to BCM and its Importance

• Why companies implement BCM?

• The integration of BCM, CM, IT-DRP and CM ,their purpose & differences

• BCM and other practices

• Overview of ISO22301 and Other BCM Standards: BS25999, SS540

• The similarities and differences

• Understanding of ISO22301:2012 Terms and Definitions

• Context of Organization, Leadership, Planning, Support, Operation, Performance Evaluation & Improvement

• Special Focus:

• Implementation & Operation phases of ISO22301

• Critical Success Factors

• Factors every BCM Champion must know

• Case Study Discussion (Enhanced Version)

• Case Study 1: Develop a BCM Maintenance Programme (New)

• Case Study 2: Meet The ISO22301 Requirements (New)

• Case Study 3: Crisis Management (Flu Pandemic)

PROGRAMME OUTLINE

Register online www.sbf.org.sgFor more information, please contact: Mr Eady Ng | Tel: 6827 6867 | Email: [email protected]

Business Continuity Management Champions





Business Presentation Skills for Positive Results

INTRODUCTION

Great content means nothing if it is not packaged and presented in an engaging way. You may know your subject extremely well but if you do not present clearly, logically and with impact, your audience will not buy it. The way you present your ideas or solutions to an audience is very important. People like to feel they are dealing with someone who understands them and their needs, and you only have one opportunity to make a good impression.

9.00am to 5.00pm



TIME

FEES

• Identify the benefits of a power presentation

• Understand how to structure presentations

• Utilize techniques to add variety, interest and emphasis

• Use the power of visual, verbal and vocal skills

• Encourage audience participation

• Manage difficult questions and audience members

• Present confidently with style and impact for positive outcomes

PROGRAMME OUTLINE

Any businesses, organizations or individuals who want to improve their presentation skills by building on existing skills or polishing techniques so that presentations can be more effective in helping them to meet their goals.

TARGET AUDIENCE

KEY OBJECTIVESThis workshop will enable participants to prepare and deliver powerful presentations that will increase their professionalism and effectiveness. They will learn practical tips and techniques for planning key messages, structuring delivery and creating an interesting and impactful presentation.






Business Report Writing & Note-Taking Skills

INTRODUCTION

Improving report writing skills can lead to better management support, customer relations, more successful funding bids, improved image and reputation, better communication, and fewer misunderstandings. The skills learnt in this workshop will help to improve the quality, clarify and effectiveness of all reports. This course covers the basics of how to improve your writing skills and in achieving the right results from your written communication.

9.00am to 5.00pm



TIME

FEES

• Increase confidence to write clearly, concisely and effectively

• Identify appropriate writing styles and conventions for a range of different reports

• Match the style and content of their reports to the needs and interests of their audience

• Present and structure information effectively in reports, notes and minutes

• Use impartial and accurate descriptions that convey your content effectively and professionally

• Save time and money by minimizing misunderstandings by easy to read documents

• Improve the impact and persuasiveness of reporting writing, note taking (minutes)

• Listen actively for relevant content and know how to maintain concentration

• Use a variety of techniques to ensure they have the best support when note taking

PROGRAMME OUTLINE

Suitable for any individuals in a business or organization who needs to write reports, notes and minutes of meeting as part of their work.

TARGET AUDIENCE

KEY OBJECTIVESAccurate and timely meeting summaries are extremely important for documenting meetings with colleagues, managers or business partners. This course will help participants to cover some aspects of taking notes and minutes of meeting by providing them a foundation in listening, writing and editing skills.






Certificate Programme in Association Management

INTRODUCTION

SBF and American Society of Association Executives (ASAE) developed and localized the Certificate Programme in Association Management (CPAM) to assist associations in building their competencies to manage an effective associations. Attend all 5-modules for a full certificate, or select individual courses (earning up to 27.5 CAE hours).

CPAM is a 5 modular programme it is designed according to the high standards of ASAE University and will be delivered only by ASAE University (USA) certified trainers, with support from Singapore Business Federation, SPRING Singapore and IE Singapore.

ASAE represents more than 21,000 association executives and industry partners representing 10,000 organizations. These members include: Leaders of Trade associations, individual membership societies and voluntary organization across the United States and 50 countries around the world.

9.00am to 5.00pm

• SBF Member - $588.00 per module

• Non Member - $788.00 per module

TIME

FEES

• Module 1- Essential Practices in Association Managementa. Association Management Foundationb. Governance and Volunteer Managementc. Membership Value and Measurements of Success

• Module 2- Effectively Managing Volunteer Committees a. Volunteer Overview: Importance to Associationsb. Volunteer Recruitment and Retentionc. Volunteer Recognition, Rewards and Management

• Module 3- Membership Development a. Offering Values and Purpose of membershipb. Structuring the Membership Offeringc. Membership Recruitment and Retention

• Module 4- Communication and Public Relations a. Effective Listeningb. Influencing Others in Association Workc. Presentation and Communication Skills

• Module 5- Developing Your Leadership Potentiala. Leadership Characteristics and Developmentb. Decision Makingc. Team Development and Conflict management

• Be a key leader in Your association• Acquire effective association governance tools to provide a

framework for both Yourself and the association• Illustrate the various roles and relationships of Your role within the

association governance structure• Examine core issues and trends within association management• Practical and essential leadership skills in conflict management• Reinforce Your commitment to association career

PROGRAMME OUTLINE

Register online www.sbf.org.sgFor more information, please contact: Marilyn Tan | Tel: 6701 1132 | Email: [email protected]

Association professionals who want to apply a more systematic and practical approach to their work and improve the success of their associations. It is designed for professionals with less than five years of association management experience.

TARGET AUDIENCE

TAKEAWAYS





Communication that Conveys Professionalism and Diplomacy

INTRODUCTION

The way you communicate influences how other perceive your work and performance, career advancement and mobility. This workshop teaches you how to choose and use the most appropriate words and the emotional tone for every business transaction. You will gain insights into your communication style and the style of others, while learning how to receive and transmit information, ideas, thoughts, feelings and needs.

9.00am to 5.00pm



TIME

FEES

• Say good-bye to misunderstandings and miscommunications that have crippled past working relationships

• Understanding how perception and image can impact others’ perception of you and your performance

• Recognizing how diplomacy, tact and credibility are demonstrated through good communication

• Identifying and removing the roadblocks to effective communication

• Avoiding words and phrases that robe your message of its credibility

• Identifying how “hot buttons” make people lose their diplomacy, tact and credibility

• Selecting your style to communicate with more diplomacy, tact and credibility

• Impact of visual, verbal and vocal components of communication

• Describing the Know-Feel-Do Model of communicating

• Applying diplomacy, tact and credibility skills to create more effective communication

PROGRAMME OUTLINE

For all individuals who wish to communicate in a positive and professional manner.

TARGET AUDIENCE

KEY OBJECTIVES• Apply diplomacy and tact to be a credible and effective communicator• Manage the impact communications have on image• Define and leverage communication styles• Develop and demonstrate better listening skills• Understand the importance of perceptions• Explore communication style differences and learn to flex your own style• Recognize the impact of stress on communications and to be able to adjust to it• Learn the way the effective and powerful communication






Control and Management of Personal Emotions at the Workplace

INTRODUCTION

By attending this workshop, participants will learn why people become angry and also, to recognize how one expresses their own anger and displeasure.

9.00am to 5.00pm



TIME

FEES

• Handle emotionally charged situations confidently and professionally

• Refusal to upset yourself about anything and consequently reducing the stress and conflict.

• Learn to equip oneself well for confrontations and other tough situations.

• Combat anxiety that is related to anger and overall feelings of helplessness.

• Learn effective communication skills.

• Deal effectively with others’ negative emotions.

• Reduce stress and navigate your way through conflicts.

• Be more productive and effective at the workplace.

• Express all your feelings, not just anger, in a constructive way.

• Build healthy personal and workplace relationships.

• Understand personality types and how to manage each of them.

PROGRAMME OUTLINE

Any individuals who wish to reduce the amount of personal anger in the workplace.

TARGET AUDIENCE

KEY OBJECTIVESParticipants will learn simple and effective techniques to minimize anger related emotions, thoughts and behaviours. Since all of us will have to deal with other people ‘s anger at work, participants will learn what to do when encountering angry and dissatisfied people.






INTRODUCTION

In today’s complex and evolving business environment, businesses are increasingly susceptible to business disruptions, anytime and anywhere.

The key is to be well prepared. Crisis management is not just important, but crucial to business, in ensuring minimal impact and recovery. Crisis communication is an essential component of crisis management. During crisis, effective communication to customers, employees, shareholders and other stakeholders will minimise impact and safeguard reputation and business.

9.00am to 5.00pm



TIME

FEES

• Crisis Planning and Preparedness

• Introduction to crisis management

• Definitions and characteristics of a crisis

• Assessing vulnerability

• Strategic crisis planning

• Crisis Management

• Principles of crisis management

• Steps taken to manage a crisis

• Implementing your response plan

• Group exercise on a corporate crisis scenario

• Crisis Communications

• Principles of crisis communications

• Crisis communications plan

• Effective Messaging

• Managing the media

• Group discussion on a crisis communications case study

• Crisis Recovery

• Post crisis evaluation

• Damage control measures

• Includes practice sessions on dealing with the media and on-camera interviews

PROGRAMME OUTLINE


Crisis Management & Communication - Because Every Organization is Vulnerable to Crises

CUSTOMIZED CORPORATE TRAINING





INTRODUCTION

This course provides an introduction to SMEs on why corporate social responsibility and sustainability is important to an organization and its operations. CSR is about how money is made, not how money is spent. The course will also cover how SMEs can embark on their CSR journey and the various sustainability reporting frameworks.

To be confirmed

• SBF Member - To be confirmed

• Non Member - To be confirmed

TIME

FEES

• To be confirmedPROGRAMME OUTLINE

CSR 101 for SMEs

TRAINER’S PROFILEThis course is facilitated by Jenny Costelloe, Founder and CEO of Skylark Advisory. Jenny is an experienced Corporate Social Responsibility (CSR) professional and advises companies on sustainable business strategy and disclosure. She believes that CSR makes businesses more sustainable, and that corporate transparency builds trust and enhances reputation.

Register online www.sbf.org.sgFor more information, please contact: Diana Chng | Tel: 6827 6825 | Email: [email protected]

CSR Managers and those involved in creating a sustainability roadmap and strategies for the organization.

TARGET AUDIENCE





INTRODUCTION

Introducing discipline can be a very sensitive and stressful process that many employers deal with in a cursory manner or avoid altogether. However, if disciplinary issues are avoided or handled poorly, serious problems can evolve. While disciplining employees may not be a pleasant task, it does not have to be painful and laborious. Instead, the discipline process can be a valuable tool to help employees and the employers to achieve success.

All employers should be trained to understand that workplace discipline should not be viewed simply as a way to punish employees. This workshop will guide participants through the fundamentals of employee discipline and also discuss critical HR areas that help an employer improve the volume of discipline cases in the workplace, in order to create a responsible and committed workforce.

2.00pm to 5.30pm



TIME

FEES

• Definition of Complaint• Methods of handling complaints• Key points to note when disciplining employees• How to successfully discipline employees without

facing any legal issues• What constitutes a discipline case and how to resolve

it amicably• Key points to note when handling misconduct from a

HR perspective• The legal rights of employees when facing discipline

or complaint issues• Case studies and analysis

PROGRAMME OUTLINE

Discipline Handling at the Workplace – from HR & Legal Perspective

TRAINER’S PROFILEMr David Shanmugam is an Advocate & Solicitor of the Supreme Court of Singapore and has many years of legal experience in the private sector. He has conducted legal training for the corporate sector on the various practical legal issues faced by the corporate field. His forte is in the field of drafting corporate and commercial contracts, including company matters.

Register online www.sbf.org.sgFor more information, please contact: Damala Lim | Tel: 6701 1137 | Email: [email protected]





Effective Customer Service Manager as Key LeadersINTRODUCTION

A customer service team is only as good as its manager. When leadership fails, the team usually follows. Having a strong customer service team is important to any organization and it often plays a key role in client satisfaction and the building of a loyal customer base. This workshop is designed to give service leaders the tools they need to effectively manage a service team.

9.00am to 5.00pm



TIME

FEES


• Follow me service leadership

• Changes in customer service

• Identify key customer service leadership principles and skills

• Establish customer service philosophy for business growth and service excellence

• Apply customer service management principles and models to service delivery

• Apply the art of focused communication – cornerstone of great service excellence!

• Develop leadership skills for influencing, correcting and leading a customer-driven organization

• Develop and manage reward and recognition for staff service excellence

PROGRAMME OUTLINE

KEY OBJECTIVESUpon completion of this workshop, participants should be able to:• Identify ways to establish links between excellence in customer service and business practices and policies• Develop skills and practices essential to a customer-service-focused manager• Recognise what employees are looking for to be truly engaged• Recognise who their customers are and what they are looking for• Develop strategies for creating engaged employees and satisfied customers• Understand the term ‘Customer Focused Culture’ and the need to develop it• Set challenging objectives and goals for your team to achieve customer service outcomes

Newly promoted or current practising managers who wish to enhance their leadership skills to enhance their team performance in customer service performance.

TARGET AUDIENCE





Effective Leadership Skills to Influence People at work

INTRODUCTION

Extraordinary business results are produced in organizations that have effective leaders. This course will increase one’s awareness of his or her current leadership style and abilities and to help in increasing one’s leadership effectiveness to motivate staff to achieve high performance.

9.00am to 5.00pm



TIME

FEES

• Understand the distinction between leadership and management and to use them to the best advantage

• Gain greater understanding of a leader’s roles and responsibilities

• Create and maintain an efficient, effective and motivated team

• Maximize team performance by understanding human behavior and focusing on the needs of the individual and the team

• Sharpen communication and people skills to energize entire team for higher productivity and greater success

• Understand how leadership styles affect team members and how to adjust those styles to gain commitment

• Understand and deal with other cultural beliefs and value systems

• Build trust and commitment with the team

• Strengthen skills and strategies for managing the performance of their team

PROGRAMME OUTLINE

Suitable for managers, team leaders and other individuals with leadership responsibilities performing at the sectional, departmental, or managerial levels.

TARGET AUDIENCE

KEY OBJECTIVESTo guide participants in building their own foundation of leadership through exploration of personal vision, values and style. Participants will learn new skills and behaviors that will enhance their ability to lead others.






INTRODUCTION

Participants will be equipped with the skills required to confidently manage high levels of customer service. They will also be looking at different types of customers and the ways in which they behave. There will be practical techniques and checklists to help participants solve difficult situations and manage awkward customers. A greater understanding of one’s personal behavior and how it may affect others will also be explored.

How to Achieve Excellent Customer Service

9.00am to 5.00pm



TIME

FEES

• Keep conversations on track using a conversation framework and call control techniques

• Adapt own communication style to build rapport with the customer and show empathy for the customers situation

• Use language that is “can do” and initiates a positive customer response

• Ask probing questions to establish the customer’s requirements

• Summarize and paraphrase important points back to the customer

• Demonstrate a readiness and willingness to listen to the customer

• Present their company in a positive manner

• Design a call framework to keep control and sell additional products

• Gain agreement from the customer on the next stage in the process

PROGRAMME OUTLINE


Suitable for managers, executives, sales personnel and anyone in a customer focused position.

TARGET AUDIENCE

KEY OBJECTIVESTo help participants gain a better understanding what customer service is all about and how to deal with customers professionally at all levels.





How to Give Constructive Performance FeedbackINTRODUCTION

Managers in every organization need to give employees feedback formally during performance reviews and informally throughout the year about everyday work situations.

Unfortunately, many charged with this task find it challenging because they don’t know how to handle defensiveness, blame, excuses, or complaints if they must give employees negative feedback.

Using the skills emphasised and practised during this workshop, participants will learn how to deliver feedback effectively, recognise and deal with resistance, provide measures to improve employee performance and develop more productive manager-employee work relationships.

9.00am to 5.00pm



TIME

FEES

• Develop an Effective feedback Model

• Overcome Employees Resistance to feedback

• How to Give and Receive feedback

• Defuse Anger and Avoid Misunderstandings

• Use Positive Reinforcement to Make Feedback Work

• Improve Manager—Employee Work Relationships

• Action planning for transfer of learning

PROGRAMME OUTLINE

KEY OBJECTIVESUpon completion of this workshop, participants should be able to:• Gain cooperation by giving feedback the way employees want it to be given• Deliver employees feedback more constructively and confidently • Successfully manage employee resistance• Develop performance solutions with employee input• Provide positive reinforcement and show employees the value of their work• Make “feedback agreements” with employees to avoid future problems

HR practitioners, line managers and supervisors who manage others and who want to increase their ability to provide effective performance feedback to their employees.

TARGET AUDIENCE






Managing and Reporting Supply Chain Sustainability INTRODUCTION

Supply chain responsibility is rapidly becoming a strategic sustainability issue for an increasing number of companies. Managing social and environmental impacts and ensuring good governance in supply chains can prevent reputational and regulatory risks. Recognizing the significance of Supply Chain Sustainability, the Global Reporting Initiative (GRI) has included new disclosure requirements in their latest GRI G4 Sustainability Reporting Guidelines. Reporting companies now urgently need to assess their value chain, review their procurement practices and take actions to meet the emerging reporting requirements.

This course is designed to help organizations to implement effective supply chain sustainability strategies and to meet the new GRI G4 reporting requirements.

To be confirmed



TIME

FEES

• An Introduction to Sustainability

• Global and Regional Trends in Supply Chain Responsibility

• The Business Case of Supply Chain Responsibility

• GRI G4 Reporting Guidelines and Responsible Procurement

• Supply Chain Mapping for Identifying Material Issues

• Setting and Realizing Sustainable Procurement KPIs

• Sustainable Procurement Implementation Roadmap

• Supplier Screening, Audit and Monitoring. Best Practices

• Motivating and Influencing Suppliers to embrace sustainability

PROGRAMME OUTLINE

The course will be very useful for the entire Procurement team, Sustainability Directors and Managers, Sustainability Steering Committee members and Sustainability Reporting Task Team members. The course is particularly valuable for sustainability reporters who are transitioning to the GRI G4 Sustainability Reporting Guidelines, and also for new reporters as the course is aligned with the GRI G4 Guidelines on supplier responsibility.

TARGET AUDIENCE


TRAINER’S PROFILEThis course is facilitated by Rajesh Chhabara, founder and managing consultant of CSRWorks International, one of the earliest sustainability consulting firms in Singapore.





INTRODUCTION

An employment handbook is an invaluable tool for an employer, serving to inform employees about company policies, procedures and practices and to communicate expected standards of performance and conduct. It is not enough to implement an employment handbook and then file it away in a drawer. A well-drafted handbook should include critical policies based on the employment laws that require mandatory compliance. An employer should review and update its employee manual at least annually, and should provide training and education to make sure that it is faithfully followed.

This workshop is designed to guide participants through the fundamentals of having the company’s critical standards in an Employee Handbook, including providing relevant HR policies that reflect best people management practice.

9.00am to 12.30pm - 1/2 Day



TIME

FEES

• Definition of an employment handbook

• The key points to look at when drafting employment handbook

• The objective of an employment handbook

• The principle of communication contained in an employment handbook

• The ways of organizing an employment handbook

• Legal issues that arises when a handbook is drafted

• Key issues to note when updating employment handbook

• How to update an employment handbook

• The role of the collective agreement

• How to update the employment handbook for non-unionized company

• How local laws and policies should be reflected in the MNC employment handbook

• Case studies and analysis

PROGRAMME OUTLINE

The Art of Drafting an Employee Handbook







INTRODUCTION

Most Singaporeans would recall the intense and wide-ranging impact of the Severe Acute Respiratory Syndrome (SARS) in 2003 on the Singapore’s economy and society. The country is also vulnerable to other pandemic outbreaks such as the Influenza H1N1 & H1N5. No one knows when the next influenza will hit us, and there could be a possibility that we could face a more deadly and highly infectious influenza pandemic. Such pandemics are grave threats to public health, our national security and economy. The key question is: “In the event of a pandemic outbreak, is your organization prepared?” The past outbreaks have unfolded many detrimental implications to businesses. Hence, being prepared and ready is key, so as to safeguard our businesses and people.

Attend this interactive workshop to master the key concepts in planning for and managing your organization’s Pandemic Preparedness Programme. Also, learn useful tips in developing an effective Flu Pandemic Contingency Plan with reference to the Ministry of Health and SPRING Singapore Flu Pandemic Guidelines.

9.00am to 5.00pm



TIME

FEES

• Introduction to Business Continuity Management and Pandemic Preparedness

• Overview of business continuity strategy for flu pandemic

• Planning for flu pandemic contingency

• Develop documentation of plan for flu pandemic

• Determining the resources and allocation of required resources.

• Case study : Flu Pandemic Plan Activation

PROGRAMME OUTLINE


Pandemic Preparedness Workshop

This workshop is ideally suited to Pandemic Managers, and professionals directly involved in planning for and managing the organization’s Pandemic Preparedness Program.

TARGET AUDIENCE





Quick Self Defense Techniques For Business TravellersINTRODUCTION

As business travellers, we are exposed to the dangers and the risks of the unfamiliar environment overseas. The dangers that business travellers faced may range from petty pickpockets to organized gangs or kidnappers. The more senior or high profile you are, the more you become their “high potential target”. How can you protect yourself from such dangers?

Not knowing self defence is like not buying insurance. Like fire or flood, aggressive situations can catch us at our most unprepared moments, threatening ourselves, our staff in the office as well as our love ones at home.

9.00am to 5.00pm



TIME

FEES

The 4 A’s of Self Defence: Aware, Alert, Avoid, Actions

Several critical techniques will be taught like:

• How to break a fall

• How to defend yourself and get up while you are down

• How to disable the aggressor effectively through the FOUR vital points, giving you enough time to run away

• How to defend yourself using day-to-day objects like a pen, umbrella, keys or torchlight as weapon

• How to be on the right side of the law in these situations and sharing of real life stories

PROGRAMME OUTLINE

Register online www.sbf.org.sgFor more information, please contact: Joanne Wong | Tel: 6701 1136 | Email: [email protected]

This workshop is open to all who travels frequently to potentially dangerous places as part of your business. Suitable for all ages; male or female.

TARGET AUDIENCE

KEY OBJECTIVES• To be AWARE of the situation and surroundings• To be ALERT of tell tale signs or symptoms of any potential aggressive situations• To AVOID escalating situations• To take ACTIONS – what you need to do to get help, to defend off the aggressor and to get out alive





INTRODUCTION

Every family business is exceptional, shaped by its own set of distinctive personalities, objectives, and relationships. Many people in the wider business community are unaware that owners and managers of family businesses face many unique challenges.

Singapore Business Federation (SBF) and BDO understand and realize that family businesses are important drivers of the Singapore economy, especially amongst the Small, Medium Enterprises (SMEs). A key concern faced by family businesses is the sustainability and the fine balance between maintaining the family ties and the business growth. Hence, we have put together a series of workshops to assist the family businesses.

9.00am to 5.00pm



TIME

FEES

• Overview of the Family Business• Why is Family Business Special?

Family Business structure is characterized by complexity: a family system, a business system and an ownership system. Understanding the interaction of each system is crucial, to better understand the family dynamics.

• Family Business People – Founders, women in family business, husband & wife terms, in-laws, multifamily ownershipEach family member has his or her own set of attitudes, opinions, objectives and problems, hence it is of paramount importance to understand how a family business operates, as well as the awareness of the background and unique perspective of each major family participants.

• Family Business Systems & Growing Complexity• A balanced approach: an effective approach to deal with conflicts arises from an overlap

of family system and business system.• Family business life cycle stages: stages that reflect ageing and expansion of the owning

family: owner-managed business > siblings partnership > cousin consortium• The Next Generation: Leadership & Human Resource Management

• Working in the family business: learn how next gen family members should work with senior generation

• Mentorship: Because of the dynamics of parent-child relationships, knowledge can hardly flow efficiently in a straight line from parent to the child, learn how to overcome this.

• Sibling rivalry: it is normal and bound to happen; however do remember, business is the paramount!

• Relationship with senior generation: problems and conflicts that arise in relationship between senior generation and the Next Gen.

• Importance of prior experience: Learn the golden rule to note for Next Gen before joining the family business

• Recruitment, training and development: Should recruitment be based on competency, suitability for a job or family status?

• Remuneration & performance: how to reward family members based on business principles

• Getting Help!Know how to maximise the external resources to address and to solve problems affecting family business:• Non family managers• Introducing external executives• Professional Advisers and Consultants

• Family Business Case Study• Diagnostic Session

PROGRAMME OUTLINE


SBF-BDO Family Business Workshop

TRAINER’S PROFILERoger Loo is the Director of the Marketing & Strategic Advisory from BDO Consultants Pte Ltd. With over ten years of experience in the business intelligence and consultancy industries, he has a proven track record in areas that include market intelligence and research, feasibility studies, strategy consulting, internationalization and family business advisory. His global expertise include market developments and penetrations in matured markets such as Australia, China, United Kingdom and United States; product development and market entry strategies into emerging markets such as Greater China, Brazil, Morocco, Vietnam and India.

Business Leaders – C-suite executives, Head of Business/divisions, Board Members.

TARGET AUDIENCE





INTRODUCTION

This seminar covers the role of stakeholder engagement and sustainability strategy development, identifying and prioritising stakeholders for engagement, strategies and tools for effective stakeholder engagement as well as managing stakeholder conflicts.

To be confirmed

• Fees with GST (optional): S$380.00

TIME

FEES


Stakeholder Engagement in CSR

TRAINER’S PROFILEThis seminar is facilitated by Jenny Costelloe, Founder and CEO of Skylark Advisory. Jenny is an experienced Corporate Social Responsibility (CSR) professional and advises companies on sustainable business strategy and disclosure. She believes that CSR makes businesses more sustainable, and that corporate transparency builds trust and enhances reputation.


CSR Managers, Sustainability Managers, CEOs, Compliance Managers, Corporate Communications and Marketing Managers, Investor Relations, HR managers, Business executives, those involved in putting together a sustainability report or involved in corporate reporting.

TARGET AUDIENCE





Successful Work Delegation for ManagersINTRODUCTION

Effective delegation is often one of the hardest skills for a manager to master. This one-day workshop will explore many of the facets of delegation : when to delegate, and who to delegate to. The delegation process will be discussed step-by-step, to learn where the pitfalls are and what can be done to get around the pitfalls.

9.00am to 5.00pm



TIME

FEES

• The Management Process

• Why Some Delegations Don’t Work

• Symptoms of Poor Delegations

• Barriers to Effective Delegation

• What Can Delegating Do for the Managers and Staff

• The Art of Effective Delegation – The RIGHT Process

• Watch Out the Character Types when Delegating

• Decide What to Delegate – Targeted Delegation

• Tracking Delegated Work

• Tips for Successful Delegation

PROGRAMME OUTLINE

For supervisors and managers.

TARGET AUDIENCE

KEY OBJECTIVES• Clearly identify how delegation fits into participants’ jobs, and how it can make them more successful• Identify opportunities within the scope of their authority for delegating effectively to others• Identify the criteria for fair and responsible delegation to all employees• Develop a technique for defining expectations• Recognize common delegation pitfalls and how to avoid them• Provide opportunities to test their delegation skills






Supercharge your Emotional IntelligenceINTRODUCTION

Emotional Intelligence (EI) is being recognised as the new predictor for success, quality of relationship and overall satisfaction in work and life. Leaders and employees with high EI possess an array of skills that enable them not only to manage their emotions but also to understand and lead others effectively.

Through this dynamic and interactive 1-day workshop leveraging proven concepts from positive psychology, participants will equipped with relevant competence and skills to supercharge their EI.

9.00am to 5.00pm



TIME

FEES

• Introduction to Emotional Intelligence (EI)

• Understand EI and its importance

• The Emotional Brain

• Understand EI Competences

• Dealing with Challenges through Self-Empowerment

• Explore Personal Strengths

• Understand and Manage your Emotions

• Manage Stress and Maintain Resilience

• Influencing Others and Building Relationships

• Understand others emotions

• Demonstrate Empathy

• Influence others through mind and heart

PROGRAMME OUTLINE

This workshop is open to all those who want to supercharge their emotional intelligence for success, but is especially useful for managers, supervisors, sales professionals, business development executives, office and admin professionals.

TARGET AUDIENCE

KEY OBJECTIVES• Define Emotional Intelligence (EI) and learn how to develop EI competences.• Master strategies to manage emotions, build ‘positive’ emotions that contribute to positive business outcomes.• Demonstrate empathy and apply skills to influence others effectively.






Sustainability Reporting Course - A Practical ApproachINTRODUCTION

The course helps participants understand the importance of sustainability reporting and how the right planning of a report in adherence to GRI G4 could help their organizations’ profile in the global business arena. The course also addresses key concerns of companies who were new to sustainability reporting, and set out tools to help guide companies in formulating a sustainability reporting framework with accordance to the enhanced standards highlighted in GRI G4.

To be confirmed


TIME

FEES

• What is sustainability reporting and why do companies report? Why is SGX encouraging companies to report?

• How does sustainability reporting relate to Corporate Social Responsibility (CSR), Integrated Reporting and business strategy?

• How will reporting benefit my business and enhance investor and stakeholder relations?

• How can I apply GRI & SGX’s sustainability reporting guidelines to my organization?

• Who are my stakeholders? Why is it important to engage them?

• How do I identify key issues for my organization? How do I determine what to report?

PROGRAMME OUTLINE


TARGET AUDIENCE


TRAINER’S PROFILECarrie Johnson (Paia Consulting) is one of Singapore’s most experienced Sustainability specialists. She has been working in the sustainability field for over 20 years and focuses on helping companies build their sustainability practices and report on this. Her approach to sustainability is from a risk management background.





Sustainability Reporting Course for HRINTRODUCTION

The course helps participants understand the importance of sustainability reporting and how the right planning of a report in adherence to GRI G4 could help their organizations’ profile in the global business arena. The course also addresses key concerns of companies who were new to sustainability reporting, and set out tools to help guide companies in formulating a sustainability reporting framework with accordance to the enhanced standards highlighted in GRI G4.

To be confirmed



TIME

FEES

• What is sustainability reporting and why do companies report? Why is SGX encouraging companies to report?

• How does sustainability reporting relate to Corporate Social Responsibility (CSR), Integrated Reporting and business strategy?

• How will reporting benefit my business and enhance investor and stakeholder relations?

• How can I apply GRI & SGX’s sustainability reporting guidelines to my organization?

• Who are my stakeholders? Why is it important to engage them?

• How do I identify key issues for my organization? How do I determine what to report?

PROGRAMME OUTLINE


TARGET AUDIENCE


TRAINER’S PROFILECarrie Johnson (Paia Consulting) is one of Singapore’s most experienced Sustainability specialists. She has been working in the sustainability field for over 20 years and focuses on helping companies build their sustainability practices and report on this. Her approach to sustainability is from a risk management background.





INTRODUCTION

Employers often feel guilt and stress for having to perform the termination and dismissal task. When dealing with employee termination and dismissal, it is important to keep in mind a few things in order to make the process as smooth as possible and to protect the company as a whole. Wrongful dismissal will have serious repercussions in today’s society, so it’s important to know how to handle it properly.

This workshop will guide participants through the expectations, responsibilities, and rights of both the employee and employers when an employment relationship is discontinued or severed without incurring the risk of possible legal challenge. Participants will be guided to avoid wrongful termination claims to uphold their reputation as an employer of choice.

2.00pm to 5.30pm



TIME

FEES

• The key employment laws in Singapore

• Definition of termination under the Employment Act

• Coverage of termination and suspension under Employment Act

• The legal implication of dismissing employees from employment

• How to successfully terminate employees without facing any legal issues

• The legal impact of giving warning in lieu of terminating employees

• Case studies on terminating, suspending and terminating employees

• Key issues when transferring employees

• The legal impact of terminating older workers

• Roles of Courts and award of damages

PROGRAMME OUTLINE

Termination & Dismissal







Transitioning to GRI 4INTRODUCTION

This course is designed to help reporting organizations to make a smooth transition from G3/G3.1 by adopting a practical approach.

To be confirmed


TIME

FEES

• It covers: Main features, concepts and requirements, and advantages of the GRI G4 Guidelines, Understanding new requirements relating to Report Level Criteria, Materiality, Organizational Boundary and Defining Report Content, New Standard Disclosures and Performance Indicators, Addressing value chain disclosure requirements and indicators required by G4, G4 and External Assurance: What has changed?, Changes in the GRI Content Index, Four-Step-Approach to Easy Transitioning to GRI G4.

PROGRAMME OUTLINE

Sustainability practitioners and reporters who have previously published reports using GRI G3/G3.1 guidelines and now need to switch to G4 guidelines. The course will be very useful for Sustainability Directors and Managers, Sustainability Steering Committee members and Sustainability Reporting Task Team members in reporting organizations.

TARGET AUDIENCE


TRAINER’S PROFILEThis course is facilitated by Rajesh Chhabara, founder and managing consultant of CSRWorks International, one of the earliest sustainability consulting firms in Singapore





Turning Customer Complaints into Opportunities

INTRODUCTION

This workshop aims to provide participants with a comprehensive understanding on how to manage and train their customer service staff to handle customer complaints effectively and turning them into business opportunities.

9.00am to 5.00pm



TIME

FEES

• How to develop people skills, manage emotions and events in a positive pro-active manner.

• Discover personality styles and to be able to predict more accurately the behavior of customers.

• Learn the skills on how to turn around tough people and situations with tact.

• Bringing out the best in all kinds of people and discouraging behavior which impedes performance.

• Ability to handle customer complaints confidently and efficiently.

• Understanding the approaches and applying basic guidelines to resolve customer complaints.

• Learn to appreciate customers’ feedback and complaints.

• Managing customer complaints and turning them into opportunities.

PROGRAMME OUTLINE

Managers, Senior Managers, Head of Departments who need to handle and resolve customer complaints effectively.

TARGET AUDIENCE

KEY OBJECTIVESParticipants will learn how to manage, train and motivate other customer service staff to handle customer complaints confidently, appreciating customers’ feedback and complaints with a positive feedback along the process. Techniques will be taught in understanding the approaches and applying the basic guidelines to resolve customer complaints. Most importantly, participants learn how to develop an action plan to improve customer service and turning them into opportunities.


FINANCE, TAX AND RISK MANAG

EMENT

FINAN

CE, TAX AND

RISK MAN

AGEM

ENT

Accounting 101: A Crash Course for Non-Accountants 39

Complexities in Simple Practical Corporate Tax 40

Comprehensive Study and Practice on Malaysia GST 41

Effective Receivables Management 42

Financial Management For Non-Finance Managers 43

Having the End in Mind 44

Incoterms 2010 45

Letters of Credit : An in-depth understanding for Importers & Exporters 46

Making Strategic Decisions on Capital Expenditure 47

Management Reporting: Accountability & Insight 48

Managing Goods & Services Tax (GST) Effectively for Businesses 49

Productivity & Cost Management 50

Quantifying Returns On Growth Initiatives 51

Studies on 30 Pitfalls, Tricks & Traps in Letters of Credit Transactions 30 Transactions 52

Transfer Pricing 53

Understanding Goods & Services Tax (GST) to avoid common pitfalls and manage audit queries 54

Understanding Procurement Fraud Schemes 55

Understanding the UCP 600 & New ISBP 2013 56

Unravelling Financial Statements 57

Withholding Tax 58

Participants of “Managing Goods & Services Tax (GST) Effectivelyfor Business - For Senior Management & Decision Makers” on 24 June

Lively, very competent, very knowledgeable in simple comprehensive language. I will recommend my friends to attend this course

Speaker was able to provide example and use simple language in order to make me understand


FINANCE, TAX AND RISK MANAGEMENT



Accounting 101: A Crash Course for Non-Accountants

INTRODUCTION

Financial statements are often relied on for decision-making. The risk of misinterpretation can be high if one is not aware of the basis upon which financial statements are prepared in the first place. De-mystify and make better sense of financial statements today! The course aims to empower participants with: • the underlying meanings of different terms found in financial statements and why we should investigate

deeper,• how transactions are finally reflected in the financial statements, and• common “grey” areas in the recording of transactions.

9.00am to 5.00pm



TIME

FEES

• Types of financial statements • Corporate accounts• Management accounts

• Balance Sheet • Assets• Liabilities • Equity

• Profit & Loss Statement • Revenue • Expenses• Why is accounting profit different from cash flow?

• Relationship between Balance Sheet and Profit & Loss Statement• How transactions flow to the financial statements • Recording & Relevance of Common Adjustments at year-end:

• Cost of sales• Depreciation• Prepayments• Accruals• Deferred Income• Unbilled revenue• Provisions

PROGRAMME OUTLINE

• Lectures and exercises. • Condensed published financial statements of a company listed on

the Stock Exchange of Singapore will be used. • All terms are explained in simple English.• Managers & executives who wish to understand accounting

fundamentals before moving on to analyzing financial statements.

TARGET AUDIENCE

TRAINER’S PROFILEGrace Chow is a qualified accountant by training and has over 20 years of working experience in public accounting, banking, fund management, and corporate training. She has conducted regional financial management & related programmes (including credit analysis and financial statements analysis) for a wide range of clients in the Asia-Pacific region.

Grace’s past & present clients include (in alphabetical order) Asia Pacific Breweries, BASF, Bosch, Carrier, Caterpillar, Citibank, General Electric, Keppel Land, Merck/MSD, Mitsubishi, OCBC, Pfizer, Raffles Medical Group, SATS, Shell, ST Aerospace, Telekoms Malaysia and WDA, amongst many others.






Complexities in Simple Practical Corporate Tax

INTRODUCTION

To make Singapore an attractive business hub and investment destination, Singapore has adopted the one-tier corporate tax system. Since the year of assessment (YA) 2010, companies are taxed at a flat rate of 17% on its chargeable income. Singapore Budget 2013 had announced that The Inland Revenue Authority of Singapore (IRAS) will be administering Corporate Income Tax (CIT) Rebate. Companies will be granted a 30% CIT Rebate capped at $30,000 for three years from YA 2013 to YA 2015 in order to help businesses relieve rising costs. As the corporate tax compliance gets more complex, it is important for companies to comply with their tax obligations and file their corporate returns on time.


9.00am to 5.00pm



TIME

FEES

Register online www.sbf.org.sgFor more information, please contact: Hong Ling Ying / Siow Ching Ching | Tel: 6827 6877 | Email: [email protected] / [email protected]

TRAINER’S PROFILEMs. Puay Hoon oversees the Tax Compliance Unit and assists the Head of Tax Division in the day-to-day administration of the unit. She has many years of experience in the assessment of personal and corporate taxation for sole-proprietorships, partnerships and companies – listed, private, locally-owned or foreign-owned. She also has extensive experience in assisting high net worth individuals in their income tax needs. Puay Hoon specializes in advising clients on the statutory requirements for tax filing in Singapore as well as Singapore domestic income tax treatments. She is particularly strong in advising on issues relating to personal income tax, especially for expatriates working in Singapore.





INTRODUCTION

“MALAYSIA - GST is a game changer, declares Customs Goods and Services Tax (GST) director Datuk Subromaniam Tholasy at his Putrajaya headquarters. – As on AsiaOne.com, 20 Sep 2014.”

What are the challenges for businesses once GST is implemented on 1 April 2015? Malaysia Prime Minister Datuk Seri Najib Tun Razak is finally taking the plunge to push forward the controversial flat rate consumption tax which will replace the Sales and Service Tax (SST).

Come and find out more about the key difference between Singapore GST and Malaysia GST!

Comprehensive Study and Practice on Malaysia GST

9.00am to 5.00pm

• SBF Member - $450.00*

• Non Member - $580.00*

TIME

FEES

• Understand Malaysia GST Registration & Submission

• Difference between Singapore GST & Malaysia GST

• Overview and Basic concepts of Malaysia GST

• Types of Supply

• Output Tax vs Input Tax

• GST Transitional Rules

• Time of Supply Rules

• Full Tax Invoice, Simplified Tax Invoices & Receipts

• Foreign Currency Invoice, Credit & Debit Notes

• Claiming of Input Tax

• Bad Debt Relief & 6 Blocked Input Taxes

• Employee Benefits & Gift Rule

• Imported Services & Exports/ International Service

• Reimbursement vs Disbursement

• Frequently Asked Questions (FAQs)

• How to do “Record Keeping” and Exercises

• Knowledge on the implementation of GST in Malaysia.

• Complete the GST return form correctly and accurately.

• Differentiate between Singapore GST and Malaysia GST.

PROGRAMME OUTLINE

TAKEAWAYS

TRAINER’S PROFILEAndre Lim is a former Inland Revenue Authority of Singapore (IRAS) Senior Tax Officer backed by 6 years of hands-on experience in managing and solving difficult tax returns. He is an Accredited Tax Practitioner for GST who has conducted Malaysia GST Workshops in Kuala Lumpur.






Effective Receivables Management

INTRODUCTION

“Cash is King!” It’s one of the few things we can say with certainty in our ever-changing financial environment. Cash conversion cycles need to be managed religiously to allow financial controllers to make seamless capital decisions. Without an adequate working cashflow, lucrative chances may be lost in an instance.

9.00am to 5.00pm



TIME

FEES

• Customers Management versus Receivables Management• Costs of extending credit• Benefits of extending credit - a sales perspective • Objectives of customers management • Pre-requisites for effective customers management

• Establishing credit policies • Whom to extend credit to• $ credit limit to set• Credit period to offer

• Weighing costs of extending credit against contribution from possibly higher sales (including practical issues)

• Weighing costs of prompt payment discounts against savings from lower receivables level (including practical issues)

• Credit application & annual reviews • Sections to include• Awareness of business risks faced

• Administration of debt collection – practical pointers• Ownership of debt collection• Action by finance personnel• Action by sales personnel• KPI’s used to track improvement in customers management

PROGRAMME OUTLINE

• CFOs & Financial Controllers • Credit Managers• Business owners & entrepreneurs

TARGET AUDIENCE

TRAINER’S PROFILEGrace Chow is a qualified accountant by training and has over 20 years of working experience in public accounting, banking, fund management, and corporate training. She has in-depth experience in receivables management, having headed the Credit Analysis division of a bank and conducted effective customized workshops for clients in this region using a holistic practical approach. Grace’s past & present clients include (in alphabetical order) Asia Pacific Breweries, BASF, Bosch, Carrier, Caterpillar, Citibank, Dumex, GE, HSA, Honeywell, ICI, Keppel Land, Maersk, Merck/MSD, Mitsubishi, NTUC Club, OCBC, Osram, Pfizer, Raffles Medical Group, Roche, SBF, SATS), SCORE, Shell, SGH, SMRT, Singapore Power, ST Aerospace, Telekoms Malaysia and WDA, amongst many others.


KEY OBJECTIVES• Understand how effective accounts receivable management

not only contributes to the bottom line of the company but also enhances internal and external customer relationships.

• Realize a need for a paradigm change in regards to debt collection and the debt collector.

• Take pro-active action in reducing the risk of bad debts and in speeding up collection.





Financial Management For Non-Finance Managers

INTRODUCTION

Finance and investment decisions are inter-related : businesses need funds to invest in projects which will generate wealth to the firm. In business ventures, relating the risks involved and required returns by the investor is an important aspect to know. This workshop highlights how such risks and returns can be incorporated when an enterprise is making long term investment decisions. Overall, there is a growing trend to work in multi-disciplinary teams where knowledge of the core finance concepts is necessary to achieve a common level of understanding and communication in relation to shared objective sand corporate drivers.

9.00am to 5.00pm



TIME

FEES

• Introduction to Financial Management• Goals of financial management; corporate strategy and financial

strategy; role of finance function; objectives of business enterprise; wealth or profit maximization; shareholder objectives and agency problems.

• Financing the Business• Long term versus short term financing; debt versus equity

financing; gearing and the long term financing decision.• Cost of Capital

• Cost of fund; debt versus equity; combined cost of capital; benefit and risk of borrowing; risk and return relationship.

• Time Value of Money Concept• Time value of money concept; future value and present value

concepts.• Investment Appraisals

• Nature of investment decisions; methods of investment appraisals; accounting rate of return; payback period; net present value; internal rate of return.

PROGRAMME OUTLINE

Decision-makers and managers who do not work in accounting and finance, but who need to know how basic accounting and finance work, and to apply the accounting and finance related techniques when making business decisions. Also for those who need to make presentations to boards or committees so that they can present their ideas with a higher level of financial authority.

TARGET AUDIENCE

TRAINER’S PROFILEGrace Chow is a qualified accountant by training and has over 20 years of working experience in public accounting, banking, fund management, and corporate training. She has in-depth experience in receivables management, having headed the Credit Analysis division of a bank and conducted effective customized workshops for clients in this region using a holistic practical approach. Grace’s past & present clients include (in alphabetical order) Asia Pacific Breweries, BASF, Bosch, Carrier, Caterpillar, Citibank, Dumex, GE, HSA, Honeywell, ICI, Keppel Land, Maersk, Merck/MSD, Mitsubishi, NTUC Club, OCBC, Osram, Pfizer, Raffles Medical Group, Roche, SBF, SATS), SCORE, Shell, SGH, SMRT, Singapore Power, ST Aerospace, Telekoms Malaysia and WDA, amongst many others.


KEY OBJECTIVESThis workshop delves beneath the surface into various aspects of financial management by examining topics such as financing the business, risk and return, investment appraisals, and valuation.





Having the End in Mind

INTRODUCTION

Effective financial planning & budgeting are key to business success. Without them, there will be no way to allocate resources to their best uses, resulting in lost opportunities and revenue. However, management would often set budgets to business units or departments without considering whether they are achievable. By the same token, budget holders often prepare budgets without having the end goals in mind. It is important that both budget holders and approvers are on the same page so that financial planning & budgeting can serve as effective tools in forecasting, business management and performance reviews.

9.00am to 5.00pm



TIME

FEES

• Comparison with personal finance • Link between strategic planning, financial planning &

budgeting • Relevance & key elements of strategic planning • How strategic plans are translated into financial plans &

budgets• Budgeting at corporate level

• Quantifying corporate objective • Use of budgets• Inter-dependency of budgets• Roles of finance & non-finance managers in budgeting• Differing budgeting methods and their pros & cons• Selecting suitable methods for different types of budgets

• Preparing budgets at department or team level• Why budgets get turned down • Building realistic assumptions • Checklist for budget preparation • Pre-requisites for effective budgeting

• Impact on cash flow management• Relevance of cash flow forecast • Impact of budgets on cash flow forecast • How much buffer cash to hold?

PROGRAMME OUTLINE

Proposers and approvers of financial plans & budgets including budget holders, department heads, business unit heads, financial controllers & managers.

TARGET AUDIENCE

TRAINER’S PROFILEGrace Chow is a qualified accountant by training and has over 20 years of working experience in public accounting, banking, fund management, and corporate training. She has conducted regional financial management & related programmes for a wide range of clients in the Asia-Pacific region.



KEY OBJECTIVESThis course provides proposers and approvers with an understanding of:• How effective financial planning & budgeting contributes to

business success and cash flow management• How to plan and budget effectively





9.00am to 5.00pm

• SBF Member - $449.00 (Workshop + Incoterms 2010 Publication)

• Non Member - $711.50 (Workshop + Incoterms 2010 Publication)

• SBF Member - $350.00 (Workshop only)• Non Member - $612.50 (Workshop only)

• SBF Member - $110.00 (Incoterms 2010 Publication)• Non Member - $110.00 (Incoterms 2010 Publication)

TIME

FEES

• What are Incoterms - what is it, what does it clarify, how widely is it used and how may we apply the Incoterms?

• Incoterms - some common misconceptions.• Terms of Sale vs. Terms of Payment• What important matters are covered by the new Incoterms

2010 and what are the main changes to Incoterms 2000?• The new classification under the new Incoterms 2010:• Different Modes of transport and appropriate terms.• The impact of Incoterms rules on shipping and transport

documents• The use of Incoterms 2010 rules in domestic trade• How will Incoterms 2010 affect the relationship and

specific responsibilities between sellers and buyers?• What are the critical points under Incoterms 2010 for the

transfer of risks and costs?• A detailed diagrammatic analysis of the 11 Incoterms• Relationship of Cargo Insurance with Incoterms• Relationship of Methods of Payment with Incoterms• Why FOB, CFR & CIF are no longer relevant for use in

containerized shipment?

PROGRAMME OUTLINE

INTRODUCTION

The International Chamber of Commerce (ICC) had recently revised the Incoterms rules which have been approved on 15 Sep, 2010 known as the new Incoterms 2010 which will be effective worldwide as of 1st January 2011. Incoterms are international rules published by the ICC for the interpretation of trade terms eg EXW, FOB, CFR, CIF, CPT, CIP, FCA etc. Exporters, Importers, Bankers and Insurers, Freight Forwarders and carriers need to be aware of the new changes in Incoterms 2010 which have critical implications to their business especially on the following:

• Carriage of goods between seller/buyer• Export and Import clearance requirements• Allocation of costs between seller & buyer

• Acquisition of cargo insurance• Assumption of risks for loss and damage

Four terms under the current Incoterms 2000 were taken out. Two new terms DAT (Delivered At Terminal) and DAP (Delivered At Place) have been added. Incoterms 2010 promised to be very concise and more relevant to business transactions and cargo security issues which are now at the forefront of the transportation agenda of numerous countries

Incoterms 2010


TRAINER’S PROFILEVictor Tan, MBA (Strathclyde), ACIB, MInstAM, a qualified Life Associate Member of The Chartered Institute of Bankers, London. He has 15 years of banking experience covering the areas of International Trade Finance, Remittances, Guarantees, Import and Export departments. He has worked with various International Banks since 1977 starting with Standard Chartered Bank, Amsterdam-Rotterdam Bank, Bangkok Bank, Royal Trust Merchant Bank and lastly Barclays Bank, where he was Deputy Head, Trade Finance, on leaving the Banking industry in 1992.





Letters of Credit : An in-depth understanding for Importers & Exporters

INTRODUCTION

The rise in contract management and the outsourcing of goods and services have created greater opportunities for procurement fraud. Procurement fraud is believed by many professionals to be one of the most common and costly of all financial crimes. Research has shown that almost one in ten organizations had suffered at least one procurement fraud in the last year. Research has also shown that procurement fraud is enabled by a perceived lack of accountability and controls and that it could be prevented from happening in the first place through greater auditing and fraud awareness/training. This seminar is designed to help the participants understand procurement fraud better and develop a more effective strategy to prevent and detect frauds in the organization.


9.00am to 5.00pm


• Non Member - $1030.00

TIME

FEES

• Overview of Methods of Payment and Trade Facilities in international Trade

• Trade Documents commonly used in International Trade - Bills of Exchange, Bills of Lading, Invoices, packing List, Insurance, Cert of origin etc

• Trade terms commonly used in International Trade - FOB, CFR, CIF, FCA, CIP,CPT, EXW, FAS, DDP, DDU, DAF, DES, DEQ

• Step by Step detailed flowcharts and Samples on how various types of Letter of Credit works

• Cost Saving Areas in LC transactions which your bankers will never tell you

• Why payments are often delayed in LC transactions and how to overcome this

• Date of Issue, Shipment, Presentation; Date and Place of Expiry• Role and Liability of Banks and Rights of Recourse• Practical pointers when applying for a Letter of Credit (Importer)• How to prepare and check documents to avoid discrepancies• Discussion on Discrepancies - Why; How To Resolve• Practical pointers for Exporters when presenting documents under

a Letter of Credit• Common LC Discrepancies checklist• Detailed checklists for Exporters and Importers• Concept of Confirmed LC and “Silent Confirmation LC”• Advantage & Risks of using “LC - TT/SWIFT Reimbursement

Allowed” to both exporter & Importers• Application of UCP 600 in Letter of Credit.• Back to Back LC and Transferable LC• Practical exercises/case studies

PROGRAMME OUTLINE

TRAINER’S PROFILEThis workshop will be conducted by Victor Tan, MBA(Strathclyde), ACIB, MInstAM, a qualified Life Associate Member of The Chartered Institute of Bankers, London and has 15 years of banking experience covering the areas of International Trade Finance, Remittances, Guarantees, Import and Export departments. He has worked with various International Banks since 1977 starting with Standard Chartered Bank, Amsterdam-Rotterdam Bank, Bangkok Bank, Royal Trust Merchant Bank and lastly Barclays Bank, where he was Deputy Head, Trade Finance, on leaving the Banking industry in 1992.





Making Strategic Decisions on Capital Expenditure

INTRODUCTION

Capital expenditure decisions are about making decisions regarding to investment of funds in fixed and current assets and what the returns are for the next number of years. Making such decisions are important because of the substantial amount of money involved and the impact these decisions have on the future of the organization. It involves whether projects such as building a new plant or investing long-term ventures are worth pursuing and whether the returns generated meet a targeted benchmark.

9.00am to 5.00pm



TIME

FEES

• Typical capital budgeting decisions• Assumptions involved in capital expenditure decision

making• Recovery of original investment• 3 methods of capital budgeting

• Payback• Accounting Rate of Return• Net Present Value

• Case studies • Equipment Selection• Equipment Replacement• Lease or Buy• Cost Reduction

• Making A Strategic Decision

PROGRAMME OUTLINE

Managerial staff and Heads of Departments participating in capital decision making.

TARGET AUDIENCE


KEY OBJECTIVESThis course provides participants with no accounting background to:• Understanding the basics of long-term decision making• Appreciating the constitution of capital expenditure• Using traditional appraisal techniques like Payback and Accounting

Rate of Returns• Understanding why Discounted Cash Flow (DCF) techniques are

used





Management Reporting: Accountability & Insight

INTRODUCTION

Management Reporting is used by senior management to monitor financial performance, implement corrective measures and for decision-making regularly. In fact, most senior executives depend almost solely on management accounts for organizational insight. Utilized correctly, management reports can drive desired behaviours and actions of business units and departments to achieve the strategic goals of the organization. It is therefore crucial that the contents and use of management reports are realistic and understood.

9.00am to 5.00pm



TIME

FEES

• Differences between published financial statements and management accounts

• Differing management account structures & their use • Common features in all formats• Common decisions using management reports• Traditional format (including relevance of accrual principle) • Contribution format (including relevance of cost behavior)• Brand Result format • Others (including incorporation of Cost of Capital)

• Analyzing variances in management accounts • Relevance of flexing the budget • Interpreting & analyzing variances (including use of

standard costing):• Sales variances: Volume & Price • Material variances: Usage & Price• Labour variances: Efficiency & Rate• Spending variances• Capacity variances

• Impact of budgeting method• Checklist for variance reports

PROGRAMME OUTLINE

Financial controllers & finance managers, business unit heads, department heads, team leaders.

TARGET AUDIENCE

TRAINER’S PROFILEGrace Chow is a qualified accountant by training and has over 20 years of working experience in public accounting, banking, fund management, and corporate training. She has conducted regional financial management & related programmes for a wide range of clients in the Asia-Pacific region.



KEY OBJECTIVESThis workshop provides both the generators and users of management reports with:• An understanding of how management accounts are used in

monitoring financial performance and for decision-making• An understanding of how differing management account

structures are used for different types of decisions• Samples of differing management account structures & their use





Managing Goods & Services Tax (GST) Effectively for Businesses

INTRODUCTION

This workshop is designed to equip participants with the necessary skills and knowledge to effectively understand and apply GST concepts into your area of work. Lack and inadequacy of knowledge on GST Taxation has cost many businesses unnecessary penalties when they run afoul of taxation laws, do not be one of them. With notes specially designed for easy learning, to broaden and reinforce understanding of proper GST treatment, you will possess the knowledge and know-how to compute and file your GST returns accurately at the end of this workshop.

Target Audience: This professional workshop is especially relevant to new businesses and staff, accounts and finance personnel. Existing businesses and staff should also attend this as a refresher workshop or to clarify their doubts. Members are encouraged to attend this workshop to acquire a good understanding of the various provisions of the subject matter.

9.00am to 5.30pm

• SBF Member - $380.00*

• Non Member - $480.00*

TIME

FEES

• Overview & Basic Concepts of GST• Types of Supply• Output Tax vs Input Tax• Tax Invoices, Simplified Invoices & Receipts• Foreign Currency Invoice• Credit Notes & Debit Notes• Claiming of Input Tax• Bad Debt Relief• Fringe Benefits• 5 Disallowed Input Tax Claims• Accounting for Putout Tax• Imports • Major Exporter Scheme• Exports• International Services• Absorption of GST• Price Displays • Reimbursement vs Disbursements• Open Market Value• Disposal of Business Asset• Purchase of a Brand New Vehicle• Sale of 2nd Hand Vehicle• Discount vs Rebate• Sponsorship• Free Samples• Deposits• Penalties & Interest• Reimbursement of Handphone Bills• Entertainment & Office Expenses• Incidental Expenses• Record Keeping• Completing the GST F5 Return• GST F5 Exercise• When do you need a GST F7?• Change of Business Details

PROGRAMME OUTLINE






Productivity & Cost Management

INTRODUCTION

There has been much focus on productivity in the recent months. So what exactly are the benefits arising from productivity improvements, both direct and indirect? This course uses an activity-based approach to help participants quantify benefits so that organizations can evaluate actual and implicit savings and easily identify more areas for productivity enhancements.

9.00am to 5.00pm



TIME

FEES

• Identifying benefits from productivity improvement• Measuring savings in manpower & benefits from more

effective use of resources • Savings in manpower cost • Benefits from more effective use of resources

• Measuring savings in activity costs: Use of Activity-Based Costing • Relevance of direct & indirect costs • Identifying processes & activities• Identifying resources used to perform each activity• Costing each activity• Identifying activity drivers & assigning activity costs

• Improving productivity • Holistic value-chain approach • Reducing waste• “Activity based cost management, which is a systematic

approach to unfold any potential opportunity for productivity improvement” – Past participant

PROGRAMME OUTLINE

Operation managers, department heads (including back office departments like IT), process improvement team leaders, accountants/finance managers and business owners.

TARGET AUDIENCE

TRAINER’S PROFILEGrace Chow is a qualified accountant by training and has well over 20 years of working experience in public accounting, banking, fund management, and corporate training. She is highly experienced in training participants with no financial background, especially sales & marketing professionals, and at different levels from top management to executives. Grace has conducted regional financial management & related programmes for a wide range of clients in the Asia-Pacific region, and has worked closely with many in cost management on both strategic and operational levels.


KEY OBJECTIVESThis workshop:• helps to identify & quantify both direct & indirect benefits arising

from productivity improvement, with focus on the application of activity-based cost management

• shares common effective productivity improvement measures.





Quantifying Returns On Growth Initiatives

INTRODUCTION

When justifying growth initiatives (i.e. marketing & business development plans), the proposer often has to weigh the investment costs against any potential profits resulting from higher sales. It is, however, all too easy to over-forecast profits and underestimate hidden costs. Ace your proposals by accurately factoring in relevant margins & abstruse costs, contextualizing to the correct types of promotional activities, and aligning those numbers to your shareholders’ value expectations.

9.00am to 5.00pm



TIME

FEES

• Introduction • Costs associated with growth initiatives

• Breakeven Analysis • Relevance of cost behaviour • Forecasting breakeven sales• Use of Contribution Margin

• Calculating return on common marketing investments • Advertising & promotion • Use of sales commissions • Changing selling price • Offering trade discounts • Use of promotional trade rebates

• Building in hidden costs• Costs associated with higher inventory• Costs associated with higher receivables

• Additional costs in longer-term business development investments• Time value of money• Holistic approach in identifying other costs

PROGRAMME OUTLINE

Business Development Managers, Marketing Managers, Product Managers, Finance Managers, General Managers and Entrepreneurs.

TARGET AUDIENCE

TRAINER’S PROFILEGrace Chow is a qualified accountant by training and has well over 20 years of working experience in public accounting, banking, fund management, and corporate training. She is highly experienced in training participants with no financial background, especially sales & marketing professionals, and at different levels from top management to executives. Grace has conducted regional financial management & related programmes for a wide range of clients in the Asia-Pacific region, and has worked closely with many in assessing business plans including business development plans.

Grace’s past & present clients include (in alphabetical order) Asia Pacific Breweries, BASF, Bosch, Carrier, Caterpillar, Citibank, Dumex, GE, HSA, Honeywell, ICI, Keppel Land, Maersk, Merck/MSD, Mitsubishi, NTUC Club, OCBC, Osram, Pfizer, Raffles Medical Group, Roche, SBF, SATS), SCORE, Shell, SGH, SMRT, Singapore Power, ST Aerospace, Telekoms Malaysia and WDA, amongst many others.


KEY OBJECTIVESThis practical hands-on workshop equips proposers & approvers of marketing & business development investments with a comprehensive model to calculate the: • Expected return on investments, taking into account all associated

costs• Minimum sales necessary to support the investment





Studies on 30 Pitfalls, Tricks & Traps in Letters of Credit Transactions 30 Transactions

INTRODUCTION

Financing international trade is a risky business, this seminar helps traders to interpret the risks, and shows them how to protect themselves. As traders don’t have to work long in the business to realize that international trade is not just about buying and selling. It involves international transport, and that means putting cargoes in the hands of transport operators who are sometimes unscrupulous or under-capitalized. This seminar will illustrate the risks and fraud possibilities on how buyers and sellers are the losers as well as how buyers and sellers collaborate to cheat Banks and Insurance companies. Fraudsters and unscrupulous traders can abuse these weakness to the detriment of exporters, importers, bankers and shipping agents. The course will share with participants many practical case studies collected through many years of research as well as through contacts with exporters and importers and bankers during numerous public seminars conducted over the last 12 years. It is therefore imperative for all those using letters of credit to be aware of the risks and frauds to prevent loss, and learn from past leading court cases.

9.00am to 5.00pm ( 2 Days )


• Non Member - $1048.00

TIME

FEES

• Risks inherent in the different payment structures• 20 over pitfalls in LC operations• Tips for exporters/importers• Risks faced by buyers/sellers• Characteristics of frauds & parties involved• Types of frauds• Documentary fraud• Maritime fraud• Standby LC fraud• Local LC fraud• Shipping Guarantee Fraud• Switched BL fraud• Cargo insurance fraud• Charterparty fraud• Fraud prevention measures• Effect of fraud on bank’s obligation to pay under LC• Leading court cases• Fraud cases

PROGRAMME OUTLINE


This workshop is designed to benefit staff in management, international sales, purchasing, accounts/finance, shipping, distribution, inventory control, credit control, risk management or in some other way involved in exporting and importing functions.

TARGET AUDIENCE

TRAINER’S PROFILEMr Victor Tan is a qualified Life Associate Member of The Chartered Institute of Bankers, London and has 15 years of banking experience covering the areas of International Trade Finance, Remittances, Guarantees, Import and Export departments. He has worked with various International Banks since 1977 starting with Standard Chartered Bank, Amsterdam-Rotterdam Bank, Bangkok Bank, Royal Trust Merchant Bank and lastly Barclays Bank, where he was Deputy Head, Trade Finance, on leaving the Banking industry in 1992.





Transfer Pricing

INTRODUCTION

This course will provide a thorough grounding on the application of the Transfer Pricing provisions and the main methodologies. This programme is designed for Transfer Pricing managers, tax managers and firms, finance directors, treasurers, senior executives with an interest in Transfer Pricing across all industries.

9.00am to 5.00pm



TIME

FEES


TRAINER’S PROFILEEthan Loh has more than 17 years of experience in external, internal and ISO auditing (Deloitte and Touche, SembCorp Indus limit, Singapore Powers Ltd and Keppel Corporation). He holds professional qualification of Chartered Accountant by the Institute of Singapore Chartered Accountants (ISCA), Certified Internal Auditor by the Institute of Internal Auditor (IIA) and Certified Fraud Examiner by the Association of Certified Fraud Examiners.

• Introduction to Transfer Pricing

• What is the issue?

• Do the rules apply to my company?

• Transfer price calculation methodology

• CUP

• Cost plus

• Resale minus

• TNMM

• Other methods

• How to use/generate economic data to support transfer prices

• Choosing the most appropriate transfer pricing method

• Documentation requirements

PROGRAMME OUTLINE

FUNCTIONAL ANALYSIS





Understanding Goods & Services Tax (GST) to avoid common pitfalls and manage audit queries

INTRODUCTION

The Inland Revenue Authority of Singapore’s (IRAS) annual report for financial year 2011/2012 pegs the total amount of GST collected at approximately S$8.7 billion, accounting for 22.6% of total tax collected. Of this, S$80m is attributed to GST audit efforts. It is also noteworthy that there is a 6% increase in taxes recovered from tax investigations, amounting to $68.2m, a significant portion of which we believe is from GST investigations.

GST audit and investigations are gaining momentum. The number of high profile GST investigation cases recently reported in the press indicates a clear signal from the IRAS. Businesses have good reasons to start paying closer attention to their GST reporting to avoid an audit /investigation.


9.00am to 12.30pm



TIME

FEES


Mr Richard Ong, Director, GST Services, RSM Chio Lim LLPRichard has more than 12 years’ experience in GST with the IRAS, Deloitte and United Test and Assembly Center Ltd (UTAC). His professional experience with Deloitte and UTAC resulted in tax savings for clients and the company.

TRAINER’S PROFILE





Understanding Procurement Fraud Schemes

INTRODUCTION

The rise in contract management and the outsourcing of goods and services have created greater opportunities for procurement fraud. Procurement fraud is believed by many professionals to be one of the most common and costly of all financial crimes. Research has shown that almost one in ten organizations had suffered at least one procurement fraud in the last year. Research has also shown that procurement fraud is enabled by a perceived lack of accountability and controls and that it could be prevented from happening in the first place through greater auditing and fraud awareness/training. This seminar is designed to help the participants understand procurement fraud better and develop a more effective strategy to prevent and detect frauds in the organization.

KEY OBJECTIVES• An insight of the common procurement fraud schemes/offences and their red flags.• Understand what motivates people to commit procurement fraud.• Recognizing warning signs of employee/contractor involvement in procurement fraud.• Identify preventive controls/tools to reduce the risk of procurement fraud.• Identify detecting controls/tools to uncover procurement fraud.

TARGET AUDIENCE• Purchasing/Procurement/Contract Managers• Auditors• Finance Managers• Compliance Managers• Managers tasked with the responsibilities for fraud prevention,

detection and investigation

• What is Procurement Fraud

• The Fraud Triangle

• Why does Procurement Fraud occur?

• When and where Procurement Fraud?

• Who is committing Procurement Fraud?

• The Impact of Procurement Fraud on an Organization

• The Procurement Process – The Essential Phases

• Common Procurement Fraud Schemes and their Red Flags at each stage of the Procurement Process

• Bribery and Kickbacks

• Conflict of Interest

• Common Procurement Fraud Offences

• Why is Combating Procurement Fraud important?

• Combating Procurement Fraud

• Case Study

PROGRAMME OUTLINE9.00am to 5.00pm



TIME

FEES






Mr Victor Tan. He is a qualified Life Associate Member of The Chartered Institute of Bankers, London and has 15 years of banking experience covering the areas of International Trade Finance, Remittances, Guarantees, Import and Export departments. He has worked with various International Banks since 1977 starting with Standard Chartered Bank, Amsterdam-Rotterdam Bank, Bangkok Bank, Royal Trust Merchant Bank and lastly Barclays Bank, where he was Deputy Head, Trade Finance, on leaving the Banking industry in 1992.

TRAINER’S PROFILE

Understanding the UCP 600 & New ISBP 2013

INTRODUCTION

The Malaysia Employment Act (EA) which has been amended (also known as ‘Amendment Act’) took effect on 1 April 2012. The Amendment Act alters and supplements existing employer obligations prescribed by the Malaysia EA 1995 and introduces new ones. The introduction is a step taken to improve regulated Malaysia workspace. Employers will need to quickly meet and revise their policies, practices and handbooks for consistency as well as enhancing compliance and awareness.


2 Days


• Non Member - $1015.00

TIME

FEES

• A leaner set of rules, with 39 articles rather than UCP 500’s 49;• A new section of “definitions”, containing terms such as “honour” and

“negotiation”;• A replacement of the term “reasonable time” with a definite number of days,

changed practice for notice of refusal• Standards for determining compliance of documents;• An expanded description of “original documents”• Re drafted transport articles.• How the onus is now on the issuer to be precise in their LC terms in order to

reduce the element of interpretation• New, final definitions of key terms• Clarifications on when an amendment to a credit has been accepted and is

binding on the beneficiary• Removal of Inconsistency concept to introduction of concept of “not in conflict,

need not be identical”• What’s new in ISBP 2013?• Copies of documents, do they need to be signed?• Goods description on all documents versus the invoice description, must they

be similar ?• Definition of when an Incoterm must be reflected in the documents• What documents need to be dated and signed?, Who may be the issuer?• What is the latest rule on the starting date of a 180-days sight draft if the

presented documents are discrepant?• Must title of a document be identical with that stipulated in an LC’?• What is the difference between “invoice in one copy” and “a copy of invoice”?• Must all bills of lading be marked “originals”?• How to handle misspelling, typing errors and address different from an LC?• Is shipment of additional goods free of charge or over-insurance a discrepancy?• What do “stale documents and third party document acceptable” exactly

mean?• How to interpret partial and late shipment under sea, air and land transport

documents?• Many more practical and invaluable advice on airway bill, charter party bill

of lading, forwarders cargo receipts and insurance documents that you must know and be familiar with.

PROGRAMME OUTLINE





Unravelling Financial Statements

INTRODUCTION

Financial statements are scorecards of a company’s health! Knowing how to interpret them are key to making good business decisions and successful management of business operations. Find out which statements you should be looking at and what you should be looking at. This is a key skill to have if you want to capitalize on opportunities as they arise and spot those pitfalls which may otherwise be overlooked.

9.00am to 5.00pm



TIME

FEES

• Key components of published financial statements• Analysis using Profit & Loss Statement and Balance Sheet

• Profitability• Return on Assets• Gross Margin• Operating Margin

• Efficiency• Asset Turn• Days of Inventory• Days of Sales Outstanding

• Solvency• Debt-to-Equity Ratio• Current Ratio

• Analysis using Cash Flow Statement• Relevance of Operating Cash Flow• Interpreting Cash Flow Statement• Solvency

• Interest Cover• Debt Service Cover• Free Cash Flow

• Detecting risk from other parts of Annual Report• Interpreting Auditors’ Report• Relevance of Directors’ Report• Key trends to watch for• Key footnotes to watch for

PROGRAMME OUTLINE

• Workshop is suitable for anyone who desires/needs to read published financial statements.

• From private investors to business owners & entrepreneurs to managers in large corporations.

• While not a prerequisite, prior basic accounting knowledge will enhance the value of this workshop.

• SBF has a separate foundation workshop titled “Accounting 101” for this purpose. (Links on top right of this flyer)

TARGET AUDIENCE

TRAINER’S PROFILEGrace Chow is a qualified accountant by training and has over 20 years of working experience in public accounting, banking, fund management, and corporate training. She has conducted regional financial management & related programmes (including credit analysis and financial statements analysis) for a wide range of clients in the Asia-Pacific region.







Withholding Tax

INTRODUCTION

With increasing cross-border business transactions, businesses are making more payments to non-Singapore resident recipients. Taxpayers are obliged to withhold taxes on certain payments to non-residents and remit the tax withheld to IRAS within a stipulated time frame. The withholding tax rate involved could go up to as high as 17% or 20%. With hefty penalties of an additional 15% imposed for non-compliance, it is therefore imperative for businesses to gain an understanding of the withholding tax law

Gain practical advice on how to manage your withholding tax risks and obligation in this half-day workshop, and insights into some of these likely issues:

“Will you be able to recover the withholding tax amount from non-resident recipients?”

“What do you have to watch out for in commercial contracts to address this issue?”

“Will the double tax agreement provisions benefit you in any way to mitigate such tax risk?”

Having a better understanding of these issues will help to minimize your company’s tax risks and reduce potential tax liabilities which in any event will not be tax deductible.

TRAINER’S PROFILEMs. Puay Hoon oversees the Tax Compliance Unit and assists the Head of Tax Division in the day-to-day administration of the unit. She has many years of experience in the assessment of personal and corporate taxation for sole-proprietorships, partnerships and companies – listed, private, locally-owned or foreign-owned. She also has extensive experience in assisting high net worth individuals in their income tax needs. Puay Hoon specializes in advising clients on the statutory requirements for tax filing in Singapore as well as Singapore domestic income tax treatments. She is particularly strong in advising on issues relating to personal income tax, especially for expatriates working in Singapore.



9.00am to 12.30pm



TIME

FEES

LEGAL & COMPLIANCE

LEGAL & COMPLIANCE

Drafting and Negotiating Commercial Contracts 61

Employment of Foreign Workers – Legal Obligations 62

Essential Contract Law for Non-Legal Professionals 63

Indonesia Labour Law 64

Malaysia GST (with effect from 1 April 2015) 65

Malaysia Employment Act 66

PDPA Compliance and Data Protection Officer 67

Personal Income Tax 68

Retirement and Re-Employment Act 69

Thailand Employment Act 70

Vietnam Labour Law 71

Work Injury Compensation Act 72

Speaker was lively and really engaged the participants. Good flow and content of the whole training , and the whole session was well organised by SBI” and “We had good interaction with each other, great confidence gained

Participants of “PDPA compliance and DP Officer” on 29 Aug & 5 Sep


LEGAL & COMPLIANCE



INTRODUCTION

An effective contract is the beginning of a positive business relationship and success. It is important to understand the elements of drafting an enforceable commercial contract and the legal issues arising from contractual clauses. Without a clear understanding of the contract law, you may risk suffering a loss in the event of any disputes. This workshop will help participants to identify complex legal issues arising from contractual clauses, understand the implications on the contract and discover how to negotiate clauses which limit liability for contractual claims. Real cases and solutions to deal with common issues and pitfalls in contracts will be discussed.

At the end of the workshop, participants will develop the necessary techniques on how to draft and negotiate con-tracts.

9.00am to 5.00pm



TIME

FEES


• Key Essentials in Drafting Commercial Contracts

A. Protecting legal interest

B. Pitfalls in payment terms

C. Exemption liability clause & limited liability clause

D. Indemnity clause

• Post Termination clause

• Pre-contractual negotiation tactics

• Insurance and its role when signing contract

• Termination of contract

• Negotiating the settlement process

• Important consideration before commencing legal action in Breach of Contracts

PROGRAMME OUTLINE

Drafting and Negotiating Commercial Contracts


Speaker was lively and really engaged the participants. Good flow and content of the whole training , and the whole session was well organised by SBI” and “We had good interaction with each other, great confidence gained

Participants of “PDPA compliance and DP Officer” on 29 Aug & 5 Sep


LEGAL & COMPLIANCE



INTRODUCTION

It is essential for business owners, managers and HR practitioners to understand the legal implications in employing foreign workers and be compliant with the Employment of Foreign Manpower Act (EFMA). The objective of this workshop is to introduce to HR managers the dos and don’ts when employing foreign workers.

At the end of the workshop, participants would have acquired the necessary skills and know-how on how to deal with issues related to employment of foreign workers. Case studies and exercises will be discussed during the workshop to help participants acquire the right skill and knowledge.

9.30am to 3.30pm



TIME

FEES

• Introduction to Employment Act

• Key guidelines and procedures to take note

• Understanding the Foreign Manpower Act and Licensing Act

• Roles of Employers and Agencies

• Housing and the Immigration Act

• Criminal Law and the consequences thereof for foreign workers

• The termination clause and method of termination

• Breach of employment terms and implications

• Examples of company policy / practices on termination and suspension of employment contract

PROGRAMME OUTLINE

Employment of Foreign Workers – Legal Obligations




LEGAL & COMPLIANCE



Essential Contract Law for Non-Legal ProfessionalsINTRODUCTION

Many professionals have to make decisions which are contractually obligating on behalf of their organizations. However, many of these transactions take place without full understanding are either poorly drafted or/and ill-conceived, resulting in confusion and failure in fulfilling the mutual obligations. This workshop is designed to equip participants with critical knowledge to understand and evaluate the contract principles.

By the end of the session, participants will understand how to demystify contract law, and facilitate the conception and drafting contracts. There will be a question and answer session to clarify all doubts and practical examples will be used to illustrate this subject matter.

9.00am to 5.00pm

• SBF Member - $360.00*

• Non Member - $640.00*

TIME

FEES

• Offer and Acceptance

• Consideration

• Intention to create legal relationship, certainty and completeness

• Terms of the Contract

• Regulation of the Terms of the Contract

• Mistake and Misrepresentation

• Duress and Undue Influence

• Privity of Contract

• Illegality

• Performance and Breach

• Frustration

• Damages

• Identifying Critical Terms in the Contract

• Resolving Disputes and Managing Issues

PROGRAMME OUTLINE

Contract Managers, Commercial Managers and Officers, Sales Managers, Purchasing/Procurement Managers and Officers, Project Managers and Executives, Business Development Managers, Operations Managers, Finance and Administration Managers, and Company Directors.

TARGET AUDIENCE

KEY OBJECTIVES• Describe the values of using high impactful engagement techniques when communicating• Identify the principles of impactful communication• Use a reliable process for impactful communication• Develop and deliver a compelling message that moves people to commitment and action• Learn ways to influence target audience in order to achieve desired results



LEGAL & COMPLIANCE



INTRODUCTION

Indonesia is a developing country which has the fourth largest population in the world with a population size of over 238 million people. It is important for companies that intend to enter Indonesia’s market or are already operating in Indonesia to observe their employment regulations. Indonesian Labour Law has been reformed in 1998 and was further amended by the government to synthesize the diverse body of requirements on protection of workers. It is the first country in Asia to endorse all 8 International Labour Organization (ILO) Core Conventions concerning the fundamental rights of workers. Both employers and employees are obliged to obey the government labour regulations.

TRAINER’S PROFILEMs. Hanim is the Jakarta resident partner of Zaid Ibrahim & Co at its associated firm in Indonesia, Roosdiono & Partners. She counsels foreign investors on many aspects of employment structures and requirements in Indonesia following an acquisition exercise. As the head of the corporate and commercial practice group, she advises foreign companies on establishing operations, through subsidiaries, representative offices, joint venture companies by way of mergers, acquisitions, and other types of business transfer structures. In Indonesia, Hanim has been recognized as a ‘Leading Lawyer’ in four categories - Corporate, Commercial, Cross Border, Mergers & Acquisitions and Project Infrastructure Finance by Islamic Finance News, 2011.

Indonesia Labour Law


9.00am to 12.30pm



TIME

FEES



LEGAL & COMPLIANCE



Malaysia GST (with effect from 1 April 2015)

INTRODUCTION

Goods and Services Tax (“GST”) in Malaysia will be introduced on 1 April 2015, with the Royal Malaysian Customs Department having administrative oversight of the GST regime. The official announcement on 25 October 2013 gives businesses a window of 17 months to prepare for the GST implementation.

For businesses with operations in Malaysia, GST is compulsory for those with annual taxable turnover exceeding RM 500,000. As GST is a transactional tax administered on a self-assessment basis, it is important for these companies to fully understand what is required in order to achieve accurate GST reporting and compliance. At a glance, it appears to be similar to Singapore’s GST regime (e.g. place of supply rules, international services and tax invoice format). However, subtle differences exist between the two. In order to prevent oversight and avoid missteps that will result in non-compliance or penalisation, we invite businesses with operations in Malaysia to join us for a half/full day session where sharing will be done on what needs to be considered in its GST readiness plan.

9.00am to 12.30pm



TIME

FEES


TRAINER’S PROFILERichard OngDirector, GST Services, RSM Chio Lim LLP

Chong Chai Choo, JoeChief Executive Officer, ASQ Group

Ng Kim TeckManagement Consulting Director, ASQ Group



LEGAL & COMPLIANCE



Malaysia Employment Act

INTRODUCTION

The Malaysia Employment Act (EA) which has been amended (also known as ‘Amendment Act’) took effect on 1 April 2012. The Amendment Act alters and supplements existing employer obligations prescribed by the Malaysia EA 1995 and introduces new ones. The introduction is a step taken to improve regulated Malaysia workspace. Employers will need to quickly meet and revise their policies, practices and handbooks for consistency as well as enhancing compliance and awareness.

9.00am to 12.30pm



TIME

FEES


TRAINER’S PROFILEMr. Yong Hon Cheong is a partner in Zaid Ibrahim & Co, Malaysia’s largest and leading law firm. He has extensive experience represented clients in the courts of all levels. He deals with advisory work referred into Malaysia by foreign counsel represent clients from around the world.

He frequently gives talks at the invitation of clients and conference organizers touching on a variety of employment law issues.



LEGAL & COMPLIANCE



PDPA Compliance and Data Protection OfficerINTRODUCTION

Personal Data Protection Act (2012) is already in effect since Jul 2nd 2014 but how does this affect business owners and senior management?

This programme is designed for senior management members who are responsible for the implementation and management of the data protection compliance programme for their company across different business units.

9.00am to 5.00pm

• SBF Member - $450.00*

• Non Member - $580.00*

TIME

FEES

• Understand the 9 data protection obligations under the Act

• Understand the roles and responsibilities of a Data Protection Officer

• Examine the business processes, carry out a gap analysis and implement the corporate data protection policy for the company

• Explore relevant information security and compliance standards to protect personal data in the company

• Understand the requirements of cross border transfer of personal data

• Perform a gap analysis of the data protection profile of the company

• Draft a corporate data protection policy

• Determine the requirements of data protection compliance policy for the company

• Prepare the requirements for cross – border transfer of personal data

• Prepare the requirements for training and communication of policy for HR department

PROGRAMME OUTLINE

TAKEAWAYS


TRAINER’S PROFILEKK Lim holds professional certifications in information security management and systems audit and is a member of the Institute of Internal Auditors (IIA) Singapore, Law Society of Singapore and an Accredited Mediator with Singapore Mediation Center. He is the immediate past President of Singapore Cloud Forum, an association for cloud computing professionals and administrator of the similar named site in LinkedIn with over 600 members.


LEGAL & COMPLIANCE



Personal Income Tax

INTRODUCTION

This workshop aims to provide an easy understanding of Personal Income Tax with the emphasis on taxation of employment income and claiming of personal relief in the personal tax return. The taxation of various benefits-in-kind will also be covered together with some practical examples.


9.00am to 5.30pm



TIME

FEES

• Penalty for filing incorrect tax return• Completing sole proprietorship and partnership income in

FORM B1• Completing Employment Income in FORM B1• Understanding and completing personal reliefs in FORM B1• Understanding employer’s obligations• Completing Form IR8A & IR21

• Salary, bonus and various allowances (including calculating per diem allowances)

• Lump sum payment• Retirement & pension contribution• Excess CPF contribution (Form IR8S)

• Completing Appendix 8A (Benefits-In-Kind) of Form IR8A & Appendix 1 of Form IR21• Housing benefits, new for Year of Assessment 2015• Hotel accommodation, leave passage, interest on loan,

insurance premiums, awards, entrance & subscription fees

• Car benefits• Completing Appendix 8B (Equity Gains) of Form IR8A and

Appendix 2 of Form IR21• Shares and Stock Option Gains• Deemed Exercise Gains• Tracking Option

• Understanding simple tax computation and tax-on-tax calculation

• Exercises on Completing Form B1, IR8A & IR21

PROGRAMME OUTLINE

TARGET AUDIENCEHR, Payroll, Employee Compensation & Benefits Administration Staff or anyone interested in gaining knowledge about Individual/Personal Income Tax should attend.


LEGAL & COMPLIANCE



INTRODUCTION

The average life expectancy of Singapore residents has risen steadily, from 68 years in 1970 to 76 years when the Retirement Age Act was enacted in 1993. The average life expectancy has increased further to 81 years in 2009. Employers can tap on the increasing pool of experienced and skilled older workers to supplement their workforce. Older workers are a critical source of manpower, experience and skills to sustain our economic vitality.

The Retirement and Re-employment Act (RRA) was passed as law on 11 Jan 2011 and came into force on 1 January 2012.

The workshop will focus on the new developments and proposal made to the new legislation and how it will affect employers and their obligations. The workshop will also cover the employers’ key responsibilities when employing retiring employees and terminating them.

Retirement and Re-Employment Act

9.00am to 5.00pm



TIME

FEES

• An introduction to new proposed Act

• The duties and the role of employer

• The rights and duties of the employee

• Definition of contract of service

• Definition of Employment Assistance payment

• Tripartite guidelines on re-employment of older workers

• Definition of continuous service without re-employing older workers

• Taking of insurance policy under the proposed Act

• Key procedures and protocols to take note

• Case studies and analysis

PROGRAMME OUTLINE




LEGAL & COMPLIANCE



Thailand Employment Act

INTRODUCTION

Thailand is a newly industrialized country which has been ranked the second largest economy in Southeast Asia. It is fundamentally important for companies that are interested in expanding their businesses into the Thailand market to comply with their employment law. Thai Labour Protection Act 1998 establishes the minimum rights of employees working in Thailand to provide a positive work environment and protect workers against labour exploitation. The Labour Relations Act 1975 allows labour unions registered under the law to submit demands for better conditions of employment. Employers are obliged to observe the labour rules and regulations governed by law.


TRAINER’S PROFILEMs. Threenuch is a Senior Associate in ZICOlaw (Thailand) Limited. Her practice focuses on banking and finance, commercial matters, competition law, employment and securities law. Threenuch has extensive experience in assisting both Thai and foreign multinational clients in setting up their business operations and advising on relevant laws regarding foreign investment in Thailand. She has been involved in a number of transactions concerning cross border acquisitions and banking facilities between Malaysian commercial banks and Malaysian investors in Thailand. Threenuch also drafts and reviews a number of employment agreements and work regulations and advises legal labour issues for compliance with Thai labor laws.

9.00am to 12.30pm



TIME

FEES



LEGAL & COMPLIANCE



INTRODUCTION

Singapore-based companies have named Vietnam as the most popular investment destination within the ASEAN region. It is thus important for companies which intend to venture into Vietnam or have operations in Vietnam to have an in-depth understanding of the Vietnam Labour Law. The current labour regime in Vietnam is regulated by the Labour Code of Vietnam which was passed in June 1994 and was further amended. The “Labour Code” applies to both employee and employer including foreign organizations employing local and foreign staff working on regular basis in Vietnam. After four drafts and numerous debates, a new Labour Code was officially passed by the Vietnam’s National Assembly which will replace the current Labour Code and its Amended Laws in their entirety and take full effect from 1 May 2013.


TRAINER’S PROFILEMr. David Lim is a partner in Zaid Ibrahim & Co, Vietnam. David is a corporate lawyer. He advises extensively on foreign investment projects in Vietnam, across a wide variety of sectors. David has advised on acquisitions, strategic investments and private equity transactions. David brings extensive knowledge of the Law on Investments of Vietnam to foreign investment projects that encompass a wide range of market sectors. His work on investments for all types of projects includes guidance on issues ranging from investment structures to tax and foreign exchange issues to litigation.

Vietnam Labour Law

9.00am to 12.30pm



TIME

FEES



LEGAL & COMPLIANCE



INTRODUCTION

The Work Injury Compensation Act (Amendment) Bill was passed in Parliament in Nov 2011 and took effect on 1 June 2012. The amendments aim to 1) strike a fair balance between compensation for injured employees and the obligations placed on employers/insurers and 2) ensure that the framework of Work Injury Compensation Act (WICA) remains expeditious and employees are able to receive compensations promptly.

All members are encouraged to attend this workshop to acquire a good understanding of the various provisions of the Work Injury Compensation Act.

2.00pm to 5.30pm



TIME

FEES



• Purpose of WICA

• Coverage under WICA

• Employees Obligations Pursuant to WICA

• Employers Obligations under the WICA

• Limits / Maximum amount that can be claimed under WICA

• Procedure for Filinga Calim under WICA

• Insurance and the Common Law

• Case Studies

PROGRAMME OUTLINE

Work Injury Compensation Act

MARKETING AND SALES SKILLS


Be Innovative and Enterprising at The Workplace 75

Advanced Leadership : The Vision, The Strategy and The Execution 76

Build Your Personal Branding 77

Effective Negotiation Skills for Win-Win Situations 78

How to Turn Your Website Visitors into Loyal Customers 79

Persuasion and Influencing Skills To Get Positive Results 80

Low Cost Strategies to Increase Your Website Traffic 81

Managing Business Projects Successfully 82

Powerful Presentation & Writing To Boost Your Communication Skills 83

Psychology of Negotiation 84

“For those who have bad experiences & losses as well as for those who want to invest in Vietnam; the information will be

very crucial before settling in”

“An Interesting platform to understand the culture and good source of

information for those entering the Vietnam”

Participants of SBF- WDA Internationalisation Series : Succeeding in the Vietnam Market” on 2 Dec 2014

Participants of “SBF- WDA Internationalisation Series: Entering Vietnam Market on 1 Dec 2014





Be Innovative and Enterprising at The WorkplaceINTRODUCTION

This workshop provides participants with the knowledge and skills to be an effective Innovative and enterprising employee. It is designed to enhance creative thinking skills and promote innovative ideas. Real life work problems and opportunities are built into the workshop, enabling participants to leave the workshop with ideas and potential solutions that can be implemented at work.

9.00am to 5.00pm



TIME

FEES

• Understanding Competing Values Framework (CVF) : Create, Compete, Control and Collaborate as the 4 models of innovation

• Introducing the Commitment Model of Innovation : Expertise, Money and Time

• Applying the 3 critical factors : Speed, Quality and Price affecting product or service excellence

• Activities and case studies to induce critical thinking skills

PROGRAMME OUTLINE

For all individuals and team members who wish to enhance their innovative and enterprising skills.

TARGET AUDIENCE

KEY OBJECTIVES• Understand the meaning of being enterprising as a life skill• Understand the dynamics and urgency of innovations• Acquire creative problem-solving techniques• Learn and apply the 4 Models of Innovation at the workplace


“For those who have bad experiences & losses as well as for those who want to invest in Vietnam; the information will be

very crucial before settling in”

“An Interesting platform to understand the culture and good source of

information for those entering the Vietnam”

Participants of SBF- WDA Internationalisation Series : Succeeding in the Vietnam Market” on 2 Dec 2014

Participants of “SBF- WDA Internationalisation Series: Entering Vietnam Market on 1 Dec 2014





INTRODUCTION

In this highly dynamic and interactive workshop, you will learn about your own style of leadership and how it impacts others. We will tackle what kind of vision, strategy , execution and navigation required through business uncertainties and changes. You will also learn to acquire the critical skills and tools required for leadership success.

9.00am to 5.00pm



TIME

FEES


Advanced Leadership : The Vision, The Strategy and The Execution

For managers, directors and business owners who are responsible for business decisions.

TARGET AUDIENCE

KEY OBJECTIVES• Communicate your vision in a manner that ties strategic goals with operational implementation• Recognize the variation in individual leadership style preferences and align their styles in accordance to the situations• Employ team-strengthening strategies that help them motivate, inspire and build commitment• Coordinate day-to-day activities with the strategic mission while readying employees for new initiatives• Use practiced, real-world scenarios to resolve challenges and dismantle barriers. Recognize shifts in organizational cultures• Lead change, both as a leader and as a follower.• Create a system for the leadership team to address and conquer new challenges that seem insurmountable• Present major shifts in direction in a manner that motivates and win the trust of employees at all levels

• Introduction to Course and Leadership• Welcome and introductions• Course objectives and road map• Defining leadership styles• The leader of tomorrow : What will he / she look like?• Breaking away from ineffectual leadership tendencies

• Setting the Vision and Moving the Organizational Forward• “Futuring” as a task• Revisiting the mission and vision• Communicating the future at all levels• Developing communication strategies to link the vision with an

implementation plan• Shifting with a Shifting Culture

• What is corporate culture• Understanding the vision, mission and core values• How to determine culture shifts• Is my leadership team out of touch• What to do when your team’s style isn’t shifting with the changing tide• Leading others through difficult change• Re-energizing a mistrusting and fatigued work force

• Creating and Implementing Change• Make change palatable, even irresistible• Designing a strategy and plan for major changes• Implementing the strategy and plan for changes• Dissect the leadership team’s current approach to change• Our leadership team’s new image : Making it happen

• Lead Successfully• Putting it all together• Action plan for leadership success

PROGRAMME OUTLINE





Build Your Personal BrandingINTRODUCTION

Personal Branding is identifying your assets, characteristics, strengths and skills as an individual. Understanding personal branding will help to provide advantages in your personal and professional lives. Branding is a mix of how you present yourself and how others see you.

9.00am to 5.00pm



TIME

FEES

• What is Personal Brand and why does it matter?

• Know Yourself – Know Your Brand

• Your brand approach to others

• Looking at the Outside

• Looking at the Inside

• Networking for Success

• It’s You They Buy – Building Your Credibility

• Communicating your personal brand

• Building the Ideal You – Your Strengths and Qualities

PROGRAMME OUTLINE

For individuals who wish to present themselves and recognize how they are perceived by others, and understanding how to convey the desired impression for maximum positive impact.

TARGET AUDIENCE

KEY OBJECTIVES• Have a clear idea of their own Personal Brand• Know their assets and what their value added are• Understand the features and benefits of themselves as a product• Identify opportunities to increase the visibility of their personal brand• Be aware of their personal beliefs, values and their impact on others• Learn how to influence and communicate in a way that serves their personal brand• Understand the value of feedback and how to use it to improve their personal brand• Gain a practical set of tools and techniques that can be used in networking situations






Effective Negotiation Skills for Win-Win ResultsINTRODUCTION

We are always involved in situations that require us to negotiate with other people, whether at home or at work. We negotiate all the time – with our family, friends, colleagues, managers, clients and suppliers. Most of us feel uncomfortable in such situations because it involves some degree of conflict, and how do we avoid this?

9.00am to 5.00pm



TIME

FEES

• Appreciate the need for negotiation skills in businesses.

• Apply the steps in the negotiation process to an authentic situation.

• Identify possible negotiation outcomes.

• Understand and identify different behavioral styles and adapt as necessary.

• Recognize and handle dirty tricks and tactics

• Develop an action plan to improve negotiation skills

PROGRAMME OUTLINE

Suitable for all individuals who would like to improve negotiation skills.

TARGET AUDIENCE

KEY OBJECTIVESThis workshop will help participants to understand the different phases of negotiation. It will help to equip you with the tools, techniques and strategies required to become more confident and skillful in finding win-win situations and negotiating better outcomes.






How to Turn Your Website Visitors into Loyal Customers

INTRODUCTION

The objective of this programme is to equip you with the skills to implement a leads nurturing system in your website that will help you generate and nurture your online leads 24/7 – auto-pilot! After attending this programme, you will be able to increase the conversion on your website by implementing some of the techniques taught in the class.

This programme is ideal for sales and marketing professional as well as web development / marketing personnel. This training is also suitable for business development and marketing head as it will give you some insights on how to develop a passive & automated marketing channel.

Members are encouraged to attend this workshop to acquire a good understanding of the various provisions of the subject matter.

9.00am to 5.00pm

• SBF Member - $480.00*

• Non Member - $580.00*

TIME

FEES

• 7 key elements to build up instant rapport online!

• Creating an irresistible offer that people want!

• Why FREE no longer works!

• How to double the subscription rate without changing your existing content!

• Key elements to make the subscribers stay with you.

• Successful subject lines to increase email open rates.

• How to draft the first seven automated emails to your leads.

• Determine the best frequency to send promotional emails to your leads.

• Common mistakes people make when sending emails to their leads.

• Turning engaged subscribers into buying customers.

• How to use email and test different pricing points for maximum profits!

PROGRAMME OUTLINE






INTRODUCTION

Influencing is a critical skill that everyone should possess. They are non-manipulative, persuading behaviours that enable you to achieve more with other people in such a way that they feel good about the interaction with you. This may take in the form of gaining support, inspiring others, persuading people to see your point of view or creating relationships. This workshop is a must to help you become an effective and impactful influencer in getting positive results.

Persuasion and Influencing Skills To Get Positive Results

9.00am to 5.00pm



TIME

FEES

• Fundamentals of Influence

• Importance of influencing skills;

• Understand Beliefs, Values and Attitudes

• Core Principles and Skills for influence

• Building Rapport and Effective Communication

• Understand an Effective Communication Process

• Mastering the 3 Vitals – Verbal, Vocal and Visual in effective communication

• Building Rapport through Matching and Mirroring

• Positive Influence and Motivating Others

• Dealing with Difficult human interaction

• Maintaining Assertiveness and learn to say No

• Game plans for various scenarios: Persuasive Selling, Resolving a difference of opinion, Negotiation

PROGRAMME OUTLINE


This workshop is open to all who want to rely on influence rather than authority to achieve their goals, it is especially useful for executives at all levels, entrepreneurs, and professionals in sales & business development, customer service and administration.

TARGET AUDIENCE

KEY OBJECTIVES• Apply positive influence skills to persuade others to take actions rather than compliance• Communicate effectively and build rapport using both verbal and Non-verbal skills • Apply specific strategies to deal with different interaction scenarios





INTRODUCTION

The objective of this programme is to empower you to implement low cost strategies to attract targeted visitors to your website. Most of the website suffers the problem of low volume of and untargeted traffic. After attending this programme, you will be able to start tweaking and create effective marketing campaign to drive much targeted visitors to your website.

This programme is ideal for sales and marketing professional as well as web development / marketing personnel. Members are encouraged to attend this workshop to acquire a good understanding of the various provisions of the subject matter.

Low Cost Strategies to Increase Your Website Traffic

9.00am to 5.00pm

• SBF Member - $480.00*

• Non Member - $580.00*

TIME

FEES

• Increasing targeted traffic to your website through inbound marketing!

• 5 key elements to increase your search ranking results!

• How to achieve 5cent-per-click in Pay-Per-Click advertising!

• Create professional videos and attract targeted leads from YouTube!

• Identify online reviews and turn it into a leads generation tool!

• How to leverage content marketing to bring you viral traffic!

• How to capture leads using a simple Facebook fan page!

• How to use Permission Email Marketing to build a loyal customer base!

• Growing your qualified leads base everyday by using an automated email campaign!

• Key elements that make people open your emails!

• Common mistakes people make when sending promotional emails.

• Simple way to turn your customers into your best promoters!

PROGRAMME OUTLINE






Managing Business Projects SuccessfullyINTRODUCTION

This 2 day workshop provides practical skills to better manage all aspects of business projects and to increase the team’s performance by utilizing effective communication skills. The benefits of gaining control of your projects and project team are increased productivity, reduced stress and greater confidence.

9.00am to 5.00pm



TIME

FEES

• Understand the 5 phases of Project Management and a project manager’s role in each phase.

• Write clearly defined project statements and clarify project objectives with measurable outcomes.

• Use techniques for planning, sequencing and executing project activities.

• Use techniques for monitoring and controlling deviation from budgets and schedules

• Implement key elements of project management communications and reporting tools

• Identify basic project success criteria and common reasons for project failure.

• Clarify roles and responsibilities to improve team performance and accountability.

• Run productive project meetings for planning, brainstorming, status update and problem solving.

• Build, motivate and lead a high performance project team.

• Communicate effectively with the project team, management and clients.

• Close the project formally with proper documentation.

PROGRAMME OUTLINE

For individuals who are planning to lead a project or serving on a project team.

TARGET AUDIENCE

The Singapore Business Federation Business Institute is pleased to organize a training workshop on “Managing Business Projects Successfully”. Upon completion of the workshop, the participant will be granted an attendance certificate.

2 DAY COURSE

KEY OBJECTIVESTo provide relevant tools and techniques to better manage projects or participate in project teams more successfully.






Powerful Presentation & Writing To Boost Your Communication Skills

INTRODUCTION

Most professionals spend about 20% of their time writing for business, particularly emails and letters. Thus, being able to write effectively and portray a professional image to the reader is a critical skill. In addition, they also spend a large amount of time delivering presentations everyday, whether it’s a five-minute conversation in a manager’s office or one-hour in front of 100 people. The effectiveness of both their writing and presentation could result in making or breaking a deal or request.

In this compact 1-day workshop, participants will learn how to improve their business writing, particularly emails and letters, as well as how to prepare, craft and deliver not just effective but powerful and professional presentations.

9.00am to 5.00pm



TIME

FEES

• Fundamentals of Excellent Business Writing

• Steps in the Writing Process – Planning, Drafting and Rewriting

• 4Cs of Excellent Business Writing

• How to write effective emails and reports

• Effective Presentation Skills using RCDC methodology

• Understand Individual style, Strengths and Managing State

• Prepare to Present

• Craft Presentation

• Deliver with 3Vs of Communication

• Control Presentation and Handle Questions

PROGRAMME OUTLINE

This workshop is open to all those who want to write and present powerfully, but is especially useful for managers, supervisors as well as professionals and executives.

TARGET AUDIENCE

KEY OBJECTIVES• Understand how to write effective emails and letters• Acquire skills in preparing, crafting and delivering a powerful presentation• Demonstrate overall professionalism in business communication






Psychology of NegotiationINTRODUCTION

The Psychology of Negotiation is designed to equip you with the psychological skills and tools to gain insight into the mind of a negotiator, and teach you the secrets that would give you the upper hand in closing a deal.

Drawing from the research field of micro-momentary expressions or micro-tells, non-verbal communication and negotiation routines, participants learn to negotiate like a pro! A proprietary model, Psych-negotiate, is taught to help participants navigate through the process - from pre-negotiation, negotiation to post-negotiation planning. Learn how to catch your adversary lying using both overt and covert cues that are always present in a negotiation.

9.00am to 5.00pm

(Registration starts at 8.45am)

• SBF Member - $550.00*

• Non Member - $680.00*

TIME

FEES

• Introduction: The Psychology of Negotiation.

• Pre-negotiation Planning

• The Psychology of Communication

• Negotiation Tactics and How to Counter Them

• Negotiation Strategies

• Countering Negative Negotiation Tactics

• Introduction to Microtells (i.e emotional leakages) that can give your opponent away

• Microtells - Facial Micro-expression Training

• Post Negotiation Planning

• Navigate through the process like a Professional

• Learn various Negotiation Strategies

• Catch your adversary lying and always win in negotiations

PROGRAMME OUTLINE

TAKEAWAYS


OVERSEAS MARKET ENGAGEM

ENT

OVERSEAS MARKET ENGAGEM

ENT

12th China-ASEAN Expo (CAEXPO) in Nanning, Guangxi, China 87

13th SBF-CIECA Meeting and Business Mission to Taiwan 88

International Business Fellowship Executive Programme on India: Bangalore & Chennai 89

International Business Fellowship Executive Programme on Vietnam: Hanoi & Ho Chi Minh City 90

International Business Fellowship Executive Programme on Indonesia: Jakarta 91

International Business Fellowship Executive Programme on Myanmar: Yangon 92

International Business Fellowship Executive Programme on Middle East 93

International Business Fellowship Executive Programme on Turkey 94

SBF-WDA Internationalisation Series: Entering the Vietnam Market (Workshop 1) – UNDERSTANDING THE LANDSCAPE Succeeding in the Vietnam Market (Workshop 2) – OPERATING IN THE VIETNAM ENVIRONMENT 95

SBF Business Mission to Bangladesh: Dhaka & Chittagong 96

SBF Business Mission to Indonesia: Jakarta & Surabaya 97

SBF Business Mission to Kuala Lumpur, Malaysia in conjunction with ASEAN Business & Investment Summit 2015 98

SBF Business Mission to Philippines: Manila & Cebu 99

SBF Business Mission to Iskandar Malaysia 100

SBF Business Mission to Shandong, China 101

SBF-KITA Roundtable and Business Mission to South Korea 102

TRADE EXHIBITION: SINGAPORE MYANMAR PAVILION BUILDTECH YANGON 2015 103

Participants of “Communicating with Impact” on 5th Aug

“I like the Influence Skills module and hands on approach by the Trainer”

“The exercises are very Practical And Useful for me”

Register online www.sbf.org.sgFor more information, please contact: Mr. Zack Li / Ms. Cheng Qin | Tel: 6827 6836 / 6827 6883 |Email: [email protected] / [email protected]


OVERSEAS MARKET ENGAGEMENT



12th China-ASEAN Expo (CAEXPO) in Nanning, Guangxi, China

INTRODUCTION

The China-ASEAN Expo (CAEXPO), co-sponsored by Governments of China and 10 ASEAN countries and ASEAN Secretariat, is an international trade event held annually in Nanning, Guangxi, China.

Since 2004, the CAEXPO has been concluded with great success for 11 consecutive years. With the full support of governments of China and the 10 ASEAN countries and backed by the huge market and favourable policies of the China-ASEAN Free Trade Area (CAFTA), the CAEXPO has gained positive comments from both the political and business communities of China and ASEAN. It has emerged as an excellent platform for bilateral cooperation in the fields of trade, investment and tourism.

• Singapore National Pavilion (by invitation only):

The China-ASEAN Expo focuses on regional economic and trade cooperation and provides tremendous opportunities for the business communities from all over the world. The Singapore National Pavilion will profile Singapore’s capabilities in the areas of Urban Solution Services, Education Services, Professional Services, Logistics and other services. It will also feature Singapore-China economic and business cooperation.

• Singapore Commercial Pavilion:

Companies, especially SMEs are welcome to participate in the exhibition, which would be an excellent platform of showcasing products and services not only to the Chinese, but also participants and potential business partners from the other ASEAN countries.

3rd Quarter of 2015



TIME

FEES

• To be confirmed

PROGRAMME OUTLINE

Participants of “Communicating with Impact” on 5th Aug

“I like the Influence Skills module and hands on approach by the Trainer”

“The exercises are very Practical And Useful for me”

Register online www.sbf.org.sgFor more information, please contact: Mr. Zack Li / Ms. Cheng Qin | Tel: 6827 6836 / 6827 6883 |Email: [email protected] / [email protected]





13th SBF-CIECA Meeting and Business Mission to Taiwan

INTRODUCTION

The SBF-CIECA meeting is held annually to foster closer economic ties between Singapore and Taiwan, to explore and size up new business and investment opportunities in Singapore and Taiwan, and to provide a business networking platform for leading local enterprises from the two business communities.

2nd or 3rd Quarter of 2015



TIME

FEES

• Joint meeting between SBF and CIECA, which would feature speakers and experts from various industries

• Networking session with Taiwanese enterprises• Site visits to local industries/port facilities

PROGRAMME OUTLINE

Register online www.sbf.org.sgFor more information, please contact: Mr. Jeffrey Liew / Ms. Cheng Qin | Tel: 6827 6881/6827 6883 | Email: [email protected] / [email protected]

KEY OBJECTIVESThe SBF-CIECA meeting is held annually to foster closer economic ties between Singapore and Taiwan, to explore and size up new business and investment opportunities in Singapore and Taiwan, and to provide a business networking platform for leading local enterprises from the two business communities.





International Business Fellowship Executive Programme on India: Bangalore & Chennai

INTRODUCTION

The iBF Executive Programme is jointly organised by International Enterprise (IE) Singapore and Singapore Business Federation (SBF). The iBF Programme supports Singapore-based companies in the training of company executives to acquire business knowledge and build networks in selected supported markets like India.

To be confirmed

• Course fee includes training programme and travel to programme site visits and course venues. There will be a 70% support from IE Singapore; only applicable to eligible Singaporean or Singapore Permanent Residents from Singapore-based companies or public sector organizations in Singapore. Hotel accommodation, airfare, airport transfers and other incidental expenses will be paid by participants. Course fee amount – to be confirmed closer to date.

TIME

FEES

• Programme Lessons will be conducted in English by prominent business professionals from a leading Indian business school, as well as business experts from leading firms operating in India.

• Participants will receive a Certificate of Attendance.• Topics to be covered extensively in this programme include:

• Overview & analysis of India’s economic performance• Current investment and taxation issues in India• Legal pitfalls of doing business in India• Current issues in HR management & labour relations• Challenges in business/project financing in India

• Site/Company Visits – To be confirmed.• Networking Sessions with prominent Indian businesses and

Singaporean business executives working and living in India.Financial Assistance from IE Singapore• iBF Course Fee Support – IE Singapore supports up to 70% of

the full course fee for eligible participants. This IBF supported fee rate is only applicable to eligible Citizens and Permanent Residents of Singapore from Singapore-based companies or public sector organizations in Singapore.

• iBF Grant Support– IE Singapore may also support up to 50% of standard economy return airfare and accommodation for eligible participants.

• Double Tax Deduction for Internationalisation (DTD) – Participants not receiving grant support can qualify for Double Tax Deduction (DTD) for airfare and accommodation costs incurred for up to 2 participants per eligible company. For full details on DTD, please call IE Singapore at 1800 4377673, or visit: www.iesingapore.gov.sg/Assistance/Market-Readiness-Assistance/Financial-Assistance/DTD.

• Productivity and Innovation Credit (PIC) Scheme – Companies may claim PIC on remaining 30% of the full course fee, which has not been supported by IE Singapore’s iBF course fee support. For more information on PIC, see: http://www.iras.gov.sg/irashome/picredit.aspx

PROGRAMME OUTLINE

Register online www.sbf.org.sgFor more information, please contact: Ms WenYiing Ho | Tel: 6827 6849 | Email: [email protected]

KEY OBJECTIVESThe programme is specially organised for:• Senior management from Singapore-based companies who have existing businesses and/ or are keen to explore business opportunities in India.• Senior officers from public sector organizations who support business initiatives that add value to Singapore and India.





International Business Fellowship Executive Programme on Vietnam: Hanoi & Ho Chi Minh City

INTRODUCTION

The iBF Executive Programme is jointly organised by International Enterprise (IE) Singapore and Singapore Business Federation (SBF). The iBF Programme supports Singapore-based companies in the training of company executives to acquire business knowledge and build networks in selected supported markets like Vietnam.

To be confirmed


TIME

FEES

• Programme Lessons will be conducted in English by prominent Vietnamese academics from Vietnam National University Hanoi School of Business (VNU-HSB) as well as senior government officials and business experts.

• A Certificate of Attendance will be awarded by Vietnam National University Hanoi School of Business (VNU-HSB).

• Topics to be covered extensively in this programme include:• Culture & consumer behaviour and branding• Political & government structure• Investment environment & opportunities • Financial & accounting practices, taxation Issues• Education system, labour regulations; human resource management• Real estate market • Legal business structures, legal & commercial issues • Overview & analysis of Vietnam’s economic performance

• Site/ Factory Visits to Vietnam–To be confirmed• Networking Sessions with Vietnamese and Singaporean business

executives working and living in Vietnam

Financial Assistance from IE Singapore• iBF Course Fee Support – IE Singapore supports up to 70% of the full

course fee for eligible participants. This IBF supported fee rate is only applicable to eligible Citizens and Permanent Residents of Singapore from Singapore-based companies or public sector organizations in Singapore.

• Double Tax Deduction for Internationalisation (DTD) – Participants not receiving grant support can qualify for Double Tax Deduction (DTD) for airfare and accommodation costs incurred for up to 2 participants per eligible company. For full details on DTD, please call IE Singapore at 1800-437 7673, or visit: www.iesingapore.gov.sg/Assistance/Market-Readiness-Assistance/Financial-Assistance/DTD.


PROGRAMME OUTLINE

Register online www.sbf.org.sgFor more information, please contact: Ms Iris Wang | Tel: 6827 6850 | Email: [email protected]

KEY OBJECTIVESThe programme is specially organised for: • Senior management from Singapore-based companies who have existing businesses and/ or are keen to explore business opportunities in Vietnam.• Senior officers from public sector organizations who support business initiatives that add value to Singapore and Vietnam.





International Business Fellowship Executive Programme on Indonesia: Jakarta

INTRODUCTION

The iBF Executive Programme is jointly organised by International Enterprise (IE) Singapore and Singapore Business Federation (SBF). The iBF Programme supports Singapore-based companies in the training of company executives to acquire business knowledge and build networks in selected supported markets like Indonesia.

To be confirmed


TIME

FEES

• Programme Lessons will be conducted in English by prominent business professionals from a leading Indian business school, as well as business experts from leading firms operating in India.

• Participants will receive a Certificate of Attendance.• Topics to be covered extensively in this programme include:

• Overview & analysis of India’s economic performance• Current investment and taxation issues in India• Legal pitfalls of doing business in India• Current issues in HR management & labour relations• Challenges in business/project financing in India

• Site/Company Visits – To be confirmed.• Networking Sessions with prominent Indian businesses and

Singaporean business executives working and living in India.Financial Assistance from IE Singapore• iBF Course Fee Support – IE Singapore supports up to 70% of


• iBF Grant Support– IE Singapore may also support up to 50% of standard economy return airfare and accommodation for eligible participants.

• Double Tax Deduction for Internationalisation (DTD) – Participants not receiving grant support can qualify for Double Tax Deduction (DTD) for airfare and accommodation costs incurred for up to 2 participants per eligible company. For full details on DTD, please call IE Singapore at 1800 4377673, or visit: www.iesingapore.gov.sg/Assistance/Market-Readiness-Assistance/Financial-Assistance/DTD.


PROGRAMME OUTLINE


KEY OBJECTIVESThe programme is specially organised for:• Senior management from Singapore-based companies who have existing businesses and/ or are keen to explore business opportunities in Indonesia.• Senior officers from public sector organizations who support business initiatives that add value to Singapore and Indonesia.





International Business Fellowship Executive Programme on Myanmar: Yangon

INTRODUCTION

The iBF Executive Programme is jointly organised by International Enterprise (IE) Singapore and Singapore Business Federation (SBF). The iBF Programme supports Singapore-based companies in the training of company executives to acquire business knowledge and build networks in selected supported markets like Myanmar.

To be confirmed


TIME

FEES

• Programme Lessons will be conducted in English by prominent business professionals from Yangon Business Community as well as senior government officials and business experts.

• A Certificate of Attendance will be awarded by Union of Myanmar Federation of Chamber of Commerce & Industry – Training Institute (UMFCCI - TI).

• Topics to be covered extensively in this programme include: • Overview & analysis of Myanmar’s economic performance in

the past, present and the immediate future• Current investment and taxation issues in Myanmar• Legal pitfalls of doing business in Myanmar faced by foreign

firms• Current issues in human resource management & labour

relations• Challenges in business/ project financing in Myanmar

• Site/ Factory Visits to Vietnam–To be confirmed• Networking Sessions with Vietnamese and Singaporean business

executives working and living in Myanmar.Financial Assistance from IE Singapore• iBF Course Fee Support – IE Singapore supports up to 70% of


• Double Tax Deduction for Internationalisation (DTD) – Participants not receiving grant support can qualify for Double Tax Deduction (DTD) for airfare and accommodation costs incurred for up to 2 participants per eligible company. For full details on DTD, please call IE Singapore at 1800-437 7673, or visit: www.iesingapore.gov.sg/Assistance/Market-Readiness-Assistance/Financial-Assistance/DTD.


PROGRAMME OUTLINE

Register online www.sbf.org.sgFor more information, please contact: Mr Teo Chi Howe | Tel: 6827 6855 | Email: [email protected]

KEY OBJECTIVESThe programme is specially organised for:• Senior management from Singapore-based companies who have existing businesses and/ or are keen to explore business opportunities in Myanmar.• Senior officers from public sector organizations who support business initiatives that add value to Singapore and Myanmar.





International Business Fellowship Executive Programme on Middle East

INTRODUCTION

The iBF Executive Programme is jointly organised by International Enterprise (IE) Singapore and Singapore Business Federation (SBF).

The iBF Programme supports Singapore-based companies in the training of company executives to acquire business knowledge and build networks in selected supported markets like the Middle East.

To be confirmed

• To be confirmed as there will be 70% support from IE Singapore; only applicable to eligible Singaporean or Singapore Permanent Residents from Singapore-based companies or public sector organizations in Singapore.

• iBF may also provide support for up to 50% of economy return airfare and accommodation for participants from Singapore-based companies. Hotel accommodation, airfare, airport transfers and other incidental expenses will be paid by participants.

TIME

FEES

• In-depth appreciation of the Middle East’s business and cultural environment and the relationship between government and businesses

• Insights into consumer behaviour, marketing management, operations and supply chain management and pricing strategies in the Middle East

• Understanding of leading family businesses, leadership, people management, structuring of joint ventures and alliance management and setting up business in the context of the Middle East

• Techniques for effective negotiation, conflict management and dispute resolution with Middle East counterparts

The programme will be conducted in English. All participants will receive certification from the University of Dubai upon completion.

PROGRAMME OUTLINE

Register online www.sbf.org.sgFor more information, please contact: Eileen Lee / Cody Lee | Tel: 6827 6874 / 6827 6858 | Email: [email protected] /[email protected]

Singapore companies keen to pursue business and investment opportunities in the ASEAN region.

TARGET AUDIENCE

KEY OBJECTIVESThe programme is specially organised for:• Executives for companies entering or expanding into the Middle East market• Public sector executives working with the Middle East regionThrough site visits, briefings, networking sessions and lectures by prominent practitioners and academics, participants will:• Improve capabilities to successfully enter and navigate in the market and address operational issues• Acquire the market-specific business knowledge crucial in formulating business development strategy• Adapt quickly to the closely intertwined Middle East business and cultural environment• Build strong connections with Middle East businessmen and Singaporeans based in the region

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International Business Fellowship Executive Programme on Turkey

INTRODUCTION

The iBF Executive Programme is jointly organised by International Enterprise (IE) Singapore and Singapore Business Federation (SBF).

The iBF Programme supports Singapore-based companies in the training of company executives to acquire business knowledge and build networks in selected supported markets like Turkey.

(Only a maximum of 30 participants will be accepted for this programme.)

To be confirmed

• To be confirmed as there will be 70% support from IE Singapore;.

• iBF may also provide support for up to 50% of economy return airfare and accommodation for participants from Singapore-based companies. Hotel accommodation, airfare, airport transfers and other incidental expenses will be paid by participants.

TIME

FEES

• In-depth appreciation of Turkey’s business and cultural environment and the relationship between government and businesses

• Insights into consumer behavior, marketing management, operations and supply chain management and people management in Turkey

• Understanding Turkey’s history, its economy and financial market, and its importance for third-country partnership with the neighbouring regions

• Acquiring knowledge on Turkey’s tax, labour and union laws

• A certificate of attendance will be awarded by Bogazici University at the end of the iBF Executive Programme

PROGRAMME OUTLINE

Register online www.sbf.org.sgFor more information, please contact: Ms Claire Lim | Tel: 6827 6898 | Email: [email protected]


TARGET AUDIENCE

KEY OBJECTIVES• Senior management from Singapore-based companies who have existing businesses and/ or are keen to explore business opportunities in Turkey• Senior officers from public sector organizations who support business initiatives that add value to Singapore and TurkeyThrough site visits, briefings, networking sessions and lectures by prominent practitioners and academics, participants will:• Improve capabilities to successfully enter and navigate in the market and address operational issues• Acquire the market-specific business knowledge crucial in formulating their market entry strategy • Adapt to the closely-intertwined Turkish business and cultural environments• Build strong connections with Turkish businessmen and Singaporeans based in the country





SBF-WDA Internationalisation Series: Entering the Vietnam Market (workshop 1)- Understanding the landscape and Succeeding in the Vietnam Market (Workshop 2)- Operating in the Vietnam environment

INTRODUCTION

This workshop is for trade development directors, strategy directors, marketing managers, business consultants, investors, and entrepreneurs who are involved in starting, managing and investing in Vietnam.

In the last decade Vietnam has enjoyed significant growth, between 5% and 8% per annum, and caught the investors’ attention both wide and far. The International Monetary Fund (IMF) forecasts that Vietnam will grow along 5.5% per annum. There are three significant points to note about Vietnam. Firstly, the GDP growth over the past decade has kept pace with the growth of ASEAN. The per capita income reportedly crossed the US$1,900 milestone in 2013. The industry and services sectors have been the primary drivers of overall growth. Secondly, there is a key statistic that may reveal the growth potential - less than 20% of the Vietnamese population use banking services. That means 70 million of the 88 million people, as yet do not have access to banking services. Thirdly, because of its porous borders with Cambodia and Laos, there are many more trading opportunities that can be discovered – Dr. J Vong, Former UN and World Bank Advisor.

For Members who are intending to expand their businesses to Vietnam are encouraged to attend this workshop to acquire a good understanding of the subject matter.

9.00am to 5.00pm

(Registration starts at 8.45am)

• Workshop 1 - S$250.00*

• Workshop 2 - S$310.00*

• Package Deal! Workshop 1 & 2- S$510.00*

TIME

FEES

Workshop 1:Prepare the participants to understand the ground rules in Vietnam (1 Dec 2014)Starting a business; dealing with construction permits; getting electricity; registering the property; getting bank credit; protection for investors; paying taxes; cross border trading; enforcing contracts; resolving insolvency• How easy to do business in Vietnam• Vietnam Government and Business• What Vietnam thinks about Singapore• Implications of the US Trans Pacific Partnership• Where do you start the business in Vietnam• How do you partner with the World Bank or the UN?

Workshop 2: Lessons that must be Learned (2 Dec 2014)Guest speakers who have undertaken, or undertaking, business in Vietnam shall be called to share their experience. The Government of Vietnam Advisers and or Vietnam Business Leaders shall take the stand to guide, explain and clarify the way to move forward. • Do you know the “normal” business practices in Vietnam• How to conduct business negotiation with Government Officials• Face to face meeting and discussing with Guest Speaker from

Vietnam through an interpreter• How to conduct business negotiations with Vietnam SMEs• How to hire the right people (considering culture and habits)• How to communicate effectively in Vietnam• Doing a case study on negotiating with Government Official• Assessments

PROGRAMME OUTLINE






SBF Business Mission to Bangladesh: Dhaka & Chittagong

INTRODUCTION

The Singapore Business Federation, South Asia Business Group together with IE Singapore is organising a business mission to Bangladesh, covering the two cities – Dhaka, the capital city and Chittagong, the maritime trading hub of Bangladesh. Participants will be able to learn the business and investment opportunities in Bangladesh and network with the key government agencies and leading business chambers in these two cities.

Real GDP growth in Bangladesh is forecast at 6.0% in 2014. The economy has benefitted from inflows of remittances, a strong performance in textile exports and government structural reforms. These reforms are having positive flow-on effects on investment and consumption. Consumer expenditure is expected to increase by 6.0% in 2014.

To be confirmed



TIME

FEES

Financial Assistance from IE Singapore• Double Tax Deduction for Internationalisation (DTD) -

DTD allows approved companies to deduct against their taxable income, twice the qualifying expenses incurred for qualifying activities that encourages Singapore companies and SMEs expand overseas. You can claim 200% tax deduction on travel and accommodation costs for up to 2 employees per participating company for this mission. No DTD application with IE Singapore is required but you will need to maintain documentation as proof of expenditure and purpose, should IRAS query. Visit www.iesingapore.gov.sg/Assistance/Market-Readiness-Assistance/Financial-Assistance/DTD for more information.

• International Marketing Activities Programme (iMAP) - iMAP provides support for companies to access business opportunities when they participate in Trade associations and chambers of commerce (TA/C) led activities. It supports up to 50% - 70% of eligible core expenses (depending on country where the event is held), such as rental of exhibition space, booth construction cost and fair/mission consultancy expenses. Funding is disbursed through TA/Cs to eligible companies when they participate in iMAP approved business missions or are part of the Singapore Pavilions at international trade fairs. Visit www.iesingapore.gov.sg/Assistance/Market-Readiness-Assistance/Financial-Assistance/IMAP for more information.

PROGRAMME OUTLINE


Singapore-based companies keen to pursue trading, seafood & agro-commodities, ship-breaking & ship-building, infrastructure and manufacturing opportunities in Bangladesh.

TARGET AUDIENCE





SBF Business Mission to Indonesia: Jakarta & Surabaya

INTRODUCTION

The Singapore Business Federation is organising a business mission to Indonesia, covering the two cities – Jakarta and Surabaya. Participants will be able to learn the business and investment opportunities in Indonesia and network with the key government agencies and business chambers.

To be confirmed



TIME

FEES


DTD allows approved companies to deduct against their taxable income, twice the qualifying expenses incurred for qualifying activities that encourages Singapore companies and SMEs expand overseas. You can claim 200% tax deduction on travel and accommodation costs for up to 2 employees per participating company for this mission. No DTD application with IE Singapore is required but you will need to maintain documentation as proof of expenditure and purpose, should IRAS query. Visit www.iesingapore.gov.sg/Assistance/Market-Readiness-Assistance/Financial-Assistance/DTD. for more information.


PROGRAMME OUTLINE

Register online www.sbf.org.sgFor more information, please contact: Ms Candy Chio | Tel: 6827 6876 | Email: [email protected]

Companies keen to pursue business and investment opportunities in Indonesia

TARGET AUDIENCE





SBF Business Mission to Kuala Lumpur, Malaysia in conjunction with ASEAN Business & Investment Summit 2015

INTRODUCTION

The Singapore Business Federation (SBF) is organising a Business Mission to Kuala Lumpur, Malaysia in conjunction with the ASEAN Business & Investment Summit (ASEAN-BIS).

ASEAN-BIS is Association of South East Asian Nations’ (ASEAN’s) premier business and investment event. Organised annually by the ASEAN Business Advisory Council (ASEAN-BAC), ASEAN-BIS provides a platform for the business community to engage with ASEAN Leaders and Economic Ministers as well as key decision makers. The Business Summit attracts around 1,000 visitors and dignitaries, regional and global corporations, academics and civil society organizations from all corners of the world.

ASEAN-BIS 2015 will be held in Kuala Lumpur in conjunction with the 24th ASEAN Leaders Summit. There will also be a Seminar on Doing Business in Malaysia and Business Networking Sessions organised for delegates.

To be confirmed



TIME

FEES

ASEAN-BIS Official Programme: To be confirmedOther side-events for mission participants include: • Seminar on Doing Business in Malaysia; and • Business Networking Sessions.Financial Assistance from IE Singapore• Double Tax Deduction for Internationalisation (DTD) -

DTD allows approved companies to deduct against their taxable income, twice the qualifying expenses incurred for qualifying activities that encourages Singapore companies and SMEs expand overseas. You can claim 200% tax deduction on travel and accommodation costs for up to 2 employees per participating company for this mission. No DTD application with IE Singapore is required but you will need to maintain documentation as proof of expenditure and purpose, should IRAS query. Visit www.iesingapore.gov.sg/Assistance/Market-Readiness-Assistance/Financial-Assistance/DTD for more information.


PROGRAMME OUTLINE



TARGET AUDIENCE





SBF Business Mission to Philippines: Manila & Cebu

INTRODUCTION

Under the current Aquino administration in the Philippines, there is good governance with the President’s promise to fight corruption in the country and introduce pro-business initiatives. Macroeconomic fundamentals have also been well-managed, with the Philippines enjoying positive growth and economic expansion. The country also has one of the best performing stock indexes and currencies, and has recently been rated investment grade by Fitch Ratings, Standards & Poor and Moodys, putting it on par with the other ASEAN economies e.g. Indonesia. In fact, IMF expects the Philippines’ growth of 7% and 6% in 2013 and 2014 respectively to outpace SEA’s, and HSBC estimates the Philippines (currently the 44th largest economy in the world) to leap to the 16th spot by 2050.

With these positive indicators, SBF will be organising a business mission to lead Singapore companies in accessing various business opportunities in the Philippines. New and different regions of Philippines other than Metro Manila will be visited and explored, such as Cebu in central Philippine region of the Visaya archipelago.

To be confirmed



TIME

FEES

• A combination of locally-organised seminar, courtesy calls and site visits will be arranged to create networking platforms to introduce business contacts and business leads for the participating Singapore companies.

Financial Assistance from IE Singapore• Local Enterprise and Association Development (LEAD) –

This mission is supported under the LEAD programme. The Local Enterprise and Association Development (LEAD) Programme jointly managed by SPRING and International Enterprise (IE) Singapore aims to enhance industry and enterprise competitiveness. See http://www.spring.gov.sg/Industry/LEAD/Documents/LEAD_with_SBF_2014.pdf for more information on this LEAD initiative.

• Double Tax Deduction for Internationalisation (DTD) - DTD allows approved companies to deduct against their taxable income, twice the qualifying expenses incurred for qualifying activities that encourages Singapore companies and SMEs expand overseas. You can claim 200% tax deduction on travel and accommodation costs for up to 2 employees per participating company for this mission. No DTD application with IE Singapore is required but you will need to maintain documentation as proof of expenditure and purpose, should IRAS query. Visit www.iesingapore.gov.sg/Assistance/Market-Readiness-Assistance/Financial-Assistance/DTD for more information.

PROGRAMME OUTLINE

Singapore companies keen to pursue business opportunities especially in the infrastructure and consumer market sectors in the Philippines.

TARGET AUDIENCE

Register online www.sbf.org.sgFor more information, please contact: Ms Iris Wang | Tel: 6827 6850 | Email: [email protected]





SBF Business Mission to Iskandar Malaysia

INTRODUCTION

This Business Mission is planned for Singapore Companies looking into various industrial expansion strategies and growth opportunities by leveraging on the proximity and increasing interconnectivity between Singapore and Malaysia. The mission aims to provide Singapore industrialists with the opportunity to view and explore first-hand the prospects and support framework available in the Iskandar Malaysia.

To be confirmed



TIME

FEES

• Briefing and updates by authorities and domain experts on recent developments and incentives available to potential investors; and

• Site Visits to key projects in focus flagship for the mission


DTD allows approved companies to deduct against their taxable income, twice the qualifying expenses incurred for qualifying activities that encourages Singapore companies and SMEs expand overseas. You can claim 200% tax deduction on travel and accommodation costs for up to 2 employees per participating company for this mission. No DTD application with IE Singapore is required but you will need to maintain documentation as proof of expenditure and purpose, should IRAS query. Visit www.iesingapore.gov.sg/Assistance/Market-Readiness-Assistance/Financial-Assistance/DTD for more information

PROGRAMME OUTLINE

Register online www.sbf.org.sgFor more information, please contact: Ms WenYiing | Tel: 6827 6849 | Email: [email protected]

Singapore companies keen to pursue business and manufacturing opportunities in the Iskandar Development Region, Malaysia.

TARGET AUDIENCE





SBF Business Mission to Shandong, China

INTRODUCTION

Shandong is a province of China that is located on the eastern edge of the North China Plain. The geography of the province is extended outwards to the Shandong Peninsula. Also bordering the Bohai Gulf, Shandong has well-developed port facilities such as Port of Weihai, Port of Yantai, Qingdao Port, and Qingdao Qianwan Port Terminal. Shandong has an extensive range of productions and is one of the richer provinces in China.

To be confirmed



TIME

FEES

• Courtesy calls, seminars, conferences and networking sessions

• Site visits to ports and local companies across various cities of Shandong, including Qingdao, Weihai Yantai, and Rizhao

PROGRAMME OUTLINE

Register online www.sbf.org.sgFor more information, please contact: Mr. Jeffrey Liew / Ms. Cheng Qin | Tel: 6827 6881 / 6827 6883 |Email: [email protected] / [email protected]





SBF-KITA Roundtable and Business Mission to South Korea

INTRODUCTION

The SBF-KITA Roundtable aims to foster in-depth interaction and sharing of knowledge of both countries and business communities by industry experts. SBF inked an MOU of Cooperation with KITA in 2003 to launch the SBF-KITA Roundtable which will be held biennially between the apex chambers of both countries.

The Korea International Trade Association (KITA) was established in 1946 with the objective of advancing the Korean economy through trade, and is currently the largest business organization in Korea with over 71,000 member companies. Representing the interests of Korea's global traders, KITA serves a diverse range of roles including: providing hands-on support to trade companies.

4th Quarter of 2015



TIME

FEES

• Roundtable and plenary sessions between SBF and KITA, which would feature speakers and experts from various industries

• Networking session with Korean enterprises

PROGRAMME OUTLINE

Register online www.sbf.org.sgFor more information, please contact: Mr. Jeffrey Liew / Ms. Shannen Chua | Tel: 6827 6881 / 6827 6869 |Email: [email protected] / [email protected]

KEY OBJECTIVESThe SBF-KITA Roundtable aims to foster in-depth interaction and sharing of knowledge of both countries and business communities by industry experts. SBF inked an MOU of Cooperation with KITA in 2003 to launch the SBF-KITA Roundtable which will be held biennially between the apex chambers of both countries.





TRADE EXHIBITION: SINGAPORE MYANMAR PAVILION BUILDTECH YANGON 2015

INTRODUCTION

We invite Singapore company to participate in BuildTech 2015 Myanmar under the Singapore Pavilion and enjoy up to 50% rebate from IE Singapore.

In addition, your Singapore company can also enjoy Double Tax Deduction (DTD) on associated costs incurred at this event under the IMAP Programme of IE Singapore.

The cost of participation- to be confirmed as there will be a funding from IE Singapore.

For more information on BuildTech Myanmar 2015, please contact chihowe.teo @sbf.org.sg

We look forward to your Singapore company participation in BuildTech Myanmar 2015 under the Singapore Pavilion.

To be confirmed



TIME

FEES


• To be confirmed

PROGRAMME OUTLINE

PRODUCTIVITY AND INNOVATION


10 Effective Secrets to Increase Your Online Sales 107

PDCA/A3 Report: A Systematic Problem Solving As Fundamental Part of a Lean System 108

Perform at Peak with F.L.O.W. 109

Practise Innovation: Make It Your Long Term Strategy 110

Productivity & Innovation Credits (PIC) 111

SBF-WDA 3E Productivity Improvement Programme 112

“Contents under Waste for LEAN tools are very useful and relevant to the participants”

Participants of “How You Can Increase Productivity and Profits through Lean Management” on 22 April, 2014

Practical Experience in expressing the theoryParticipant of “PDCA / A3 Report : A systematic Problem Solving As A

Fundamental Part Of A LEAN System” on 27 Nov 2014





10 Effective Secrets to Increase Your Online SalesINTRODUCTION

The objective of this programme is to learn how you can achieve more sales online just using your website! You will learn how visitors behave when they come to your website and what you need to do in order to make them take actions.

This programme is ideal for sales and marketing professional as well as web development / marketing personnel. This training is also suitable for business development and marketing head as it will give you some insights on how to develop a passive & automated marketing channel.

Members are encouraged to attend this workshop to acquire a good understanding of the various provisions of the subject matter.

9.00am to 5.00pm

• SBF Member - $480.00*

• Non Member - $580.00*

TIME

FEES

• First thing first – understand what makes people buy online!

• Simple tactic to increase your online sales by 7%!

• Key element to make people notice your website!

• Critical factor to encourage action from your prospects now!

• Key influence on people’s buying decision!

• What most people want but are afraid to ask.

• What is the first thing people consider before taking out their credit card?

• Powerful tweak that is responsible for 30% increased in sales!

• How to make an impact and build instant rapport in 3 seconds!

• The one thing most people love to see on your website!

PROGRAMME OUTLINE


“Contents under Waste for LEAN tools are very useful and relevant to the participants”

Participants of “How You Can Increase Productivity and Profits through Lean Management” on 22 April, 2014

Practical Experience in expressing the theoryParticipant of “PDCA / A3 Report : A systematic Problem Solving As A

Fundamental Part Of A LEAN System” on 27 Nov 2014





PDCA/A3 Report: A Systematic Problem Solving As Fundamental Part of a Lean System

INTRODUCTION

Lean System is a process to reduce waste in all processes in a continuous cycle. An indicator for unstable processes with a lot of waste which are: firefighting and troubleshooting activities. With methods like PDCA and their A3 documentation/reporting, such problems will be solved and these will not occur as frequent. A systematic problem solving process is also the driver via a continuous improvement process.

9.00am to 5.00pm



TIME

FEES

• Introduction to Lean

• Value and Waste

• Role of Problem Solving in a Lean Organization

• PDCA Circle

• A3 Report

• The A3 problem solving process – How to use the tools

• Examples of A3 reports

• Case studies/Workshop Problem Solving incl. A3 report

• Evaluation with feed back

Delegates will have the opportunity to apply what they have learnt to establish an A3 report for a simulated situation.

PROGRAMME OUTLINE

This workshop is suitable for Senior Managers, front line managers, team leaders, Engineers, Executives and process owners who are responsible for problem-solving and reporting on operational, product or service, and quality issues in the organization.

TARGET AUDIENCE

KEY OBJECTIVESThis programme will give you a clear understanding about the important role of systematic problem solving in a Lean enterprise. The participant will also learn which are the right tools and how to use them effectively. All tools will be trained in practical exercises.






Perform at Peak with F.L.O.W.INTRODUCTION

Have you ever wonder why do some people, when given the same resources, accomplish much more than others? Why do they complete their tasks so easily, and are able to influence others to get things done?

These exceptional peak performers are valued and recognised by the organization, and often receive all the perks that go with it, in the forms of promotion and salary raise. So how do we perform at ‘peak’?

In this power-charged and practical two-day workshop, you will learn the proven techniques for developing purpose, passion and personal mastery in your life and work, leading to peak performance, with endless benefits to both yourself and the organization.

9.00am to 5.00pm



TIME

FEES

• Focus on Vision and Goals

• Taking Charge of Life and Results

• Setting SMARTER goals

• Managing Time with Results in Mind

• Love What we Do

• Matching Role and Personality

• Finding Passion and Motivating Self

• Operate in Optimal Zone

• Aligning Strengths and Challenges

• Win with Others

• Influencing Others for Team Excellence

PROGRAMME OUTLINE

This workshop is open to all those who want to discover the secrets to peak performance, but is especially useful for managers, supervisors, sales professionals, business development executives, customer service staff, office professionals, secretaries, support and administrative staff.

TARGET AUDIENCE

KEY OBJECTIVES• Be equipped with personal effectiveness skills that help you set goals and manage routines to maximise personal productivity.• Identify personal strengths for alignment with challenges and learn to manage stress for performance optimisation.• Be capable of influencing others to work together to increase team competence and achieve positive results.






Practise Innovation: Make It Your Long Term StrategyINTRODUCTION

Innovation has become a must in today’s dynamic business world. Many organizations have thus embraced innovation as the key to their long-term strategy. They also value employees who are creative and innovative.

Despite that, very few people practise innovation. Why is that so? Is it because we think innovation is reserved only for creative genius like Steve Jobs, Mark Zuckerberg or Richard Branson? Is it because innovation looks a journey into the unknown and we are afraid of change or taking the risks? Or is it because we simply don’t know how to? Now what if innovation can be learnt and we can shorten your learning curve having demystified complicated theories? What if we can help you become the innovator almost instantly, and emulate the likes of Jobs, Zucker, Branson, so that you can make a transformative difference in your life and organization?

In this interactive and practical workshop, you will learn to develop the mindset, skillet and strategies that make you an innovator rapidly and effectively. Get ready to make innovation happen and join the ranks of highly impressive and valued innovators!

9.00am to 5.00pm



TIME

FEES

• The Problem with ‘Innovation’ today• Creativity is not Innovation• What they don’t teach you at school• Preachers not Doers

• Five essential mind shifts of Innovative Thinking• Losing sight of the shore• Many roads to the same destination• The Real Boss• A mistake that wasn’t• Back to the Future

• Five essential “must-dos” to activate innovation• Get uncomfortable• Start grinding• Walk on a tight robe• Ritualise not neglect• Add up and Get more

PROGRAMME OUTLINE

The workshop is designed for leaders, managers and supervisors who aspire to be innovators and have responsibility to transform their ogranisation to be innovative.

TARGET AUDIENCE

KEY OBJECTIVES• Understand Innovation and innovativeness in the Innovation economy• Develop the five essential mindshifts of Innovating Thinking• Learn to apply the five essential “must-dos” to activate innovation






Productivity & Innovation Credits (PIC)

INTRODUCTION

Productivity and Innovation Credit (“PIC”) Scheme was first introduced in the Singapore Budget 2010, to encourage business to invest in innovation and increase productivity. The scheme was enhanced and simplified in the Singapore Budget 2012. The Singapore Business Federation is proud to present this half-day workshop on “Productivity & Innovation Credits” which will provide an insight into the fundamental PIC concepts and help companies to make strategic decisions for business success.

This course provides an overview of PIC Scheme and the Cash Payout under the scheme, where an eligible business may opt for cash conversion to convert its qualifying deductions or allowances into non-taxable cash payouts.

To be confirmed



TIME

FEES

TRAINER’S PROFILEMs. Puay Hoon oversees the Tax Compliance Unit and assists the Head of Tax Division in the day-to-day administration of the unit. She has many years of experience in the assessment of personal and corporate taxation for sole-proprietorships, partnerships and companies – listed, private, locally-owned or foreign-owned. She also has extensive experience in assisting high net worth individuals in their income tax needs. Puay Hoon specialises in advising clients on the statutory requirements for tax filing in Singapore as well as Singapore domestic income tax treatments. She is particularly strong in advising on issues relating to personal income tax, especially for expatriates working in Singapore.







SBF-WDA 3E Productivity Improvement Programme

INTRODUCTION

This two-day class covers commonly-used Lean Six Sigma and Business Process Re-engineering tools and methods. Participants are introduced to the concepts through classroom teaching and then have the opportunity to practice in a team based simulation exercises. Topics include Six Sigma, Lean Six Sigma (LSS), and Design for Six Sigma; tools, methods and vocabulary.

This course is recommended for Senior Management, LSS Deployment Champion and Project Champions, who are involved and drive the enterprise-wide productivity projects.

9.00am to 5.00pm ( 2 Days )

• SME - $1,926.00

• Non-SME - $5,778.00

TIME

FEES

Day 1 • Define-Measure-Analyze-Improve-Control (DMAIC) &

Define-Measure-Analyze-Design-Verify (DMADV)Tools • DMAIC / DMADV Workshop • Lean Six Sigma Tools • Lean Six Sigma Workshop Six Sigma Overview - Methodology Overview - Financial Benefits of Six Sigma - The Impact of Six Sigma to The Organization - The Six Sigma Language - Launching a Six Sigma Initiative - Roles of the Six Sigma Organization - Introduction to Simulation

Day 2 • Design for Six Sigma Tools • Design for Six Sigma Workshop • Maintaining Control • Control Workshop • Critical Success Factors for BPR Implementation • Implementing Business Process Reengineering: - Review selected BPR projects - Developing Team Charters

PROGRAMME OUTLINE


TRAINER’S PROFILELawrence Kong is the managing director, master trainer and coach of NexMU (Singapore) PTE LTD. He is a Motorola certified Master Black Belt in Digital Six Sigma programme. He has more than 15 years of passionate experience as a practitioner, teaching and sharing, project mentoring, coaching and consulting to various internal and external Motorola organizations.

Lawrence has worked with industries such as Telecommunications, Electronic Equipment, Engineering, Semiconductor, Manufacturing, Financial Services, Academia-Universities, Information Technology and Software Development. He was also the key developer and instructional designer of Motorola University Lean Six Sigma Black Belt and Design for Six Sigma programmes.

BUSINESS, HR & PEOPLE MANAGEMENT


Business for Good Mentorship Sessions


Certificate Programme in Association Management (5 modules) - NEW

Combating Employee Fraud - NEW

Community Engagement Programme (CEP): Building the Resilient and Harmonious Workplace

Corporate Citzenship Workshops

Creative Problem Solving Skills

Crisis Management & Communication

CSR 101 for SMEs

Discipline Handling at the Workplace from HR & Legal Perspective

Drafting Employment Contract

Effective Leadership Skills to Influence People at Work

Empowering Others Through Mindful Leadership - NEW

Engage & Excel as New Managers - NEW

How To Achieve Excellent Customer Service

How to Conduct A Competency-based Interview - NEW

How to Give Constructive Performance Feedback - NEW

Managing and Reporting Supply Chain Sustainability

Managing Difficult People with Assertiveness



Professional Business Email Writing

Quick Self Defense Techniques for Business Travellers - NEW

S.M.A.R.T. Time Management for Workplace Effectiveness - NEW

“Succeeding Generations, Preserving Ties” SBF- BDO Family Business Workshop

Successful Customer Service Manager - NEW

Successful Work Delegation of Managers - NEW

Supercharge Your Emotional Intelligence - NEW

Sustainability Reporting Course



The Role of Stakeholder Engagement in CSR

Transitioning to GRI 4

Turning Customer Complaints Into Opportunities


PROGCODE

CBD

SGBD

SBI

SBI

SBI

SBI

SDBG

SBI

CBD

SDBG

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SDBG

SBI

CBD

SBI

SBI

SBI

SBI

CBD

SBI

SBI

SBI

SDBG

SBI

SBI

SDBG

SDBG

SBI

SBI

MEMBERFEE (Inc. GST)

$856.00

To be confirmed

$350.00

$588.00

$580.00

$100.00

$300.00

$350.00

$642.00

$300.00

$240.00

$250.00

$420.00

$420.00

$420.00

$350.00

$420.00

$420.00

To be confirmed

$350.00

$426.95

$420.00

$350.00

$350.00

$350.00

$480.00

$420.00

$420.00

$460.00

$750.00

$250.00

$250.00

$300.00

$300.00

$350.00

$580.00

NON-MEMBERFEE (Inc. GST)

$1,284.00

To be confirmed

$480.00

$788.00

$660.00

$180.00

$380.00

$490.00

$856.00

$380.00

$420.00

$410.00

$530.00

$530.00

$530.00

$480.00

$530.00

$530.00

To be confirmed

$480.00

$640.95

$530.00

$480.00

$490.00

$480.00

$530.00

$530.00

$530.00

$580.00

$750.00

$410.00

$410.00

$380.00

$380.00

$480.00

$660.00

DURATION

2 days

1 day

1 day

5 days

1 day

1 day

1 day

1 day

1 day

1 day

1/2 day

1/2 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

2 days

1/2 day

1/2 day

1 day

1 day

1 day

1 day

JAN

23

7, 21

19

TBA

6

8

26

16, 26

TBA

26

28 & 29

TBA

6

NO.

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

FEB

12 & 13

11

TBA

23

27

4

7

24

TBA

12

17

MAR

TBA

4, 18

23

6

TBA

27

18

12

12

16

23

27

TBA

APR

17

22

TBA

16

27

7

27

TBA

2

9

1

16

TBA

TBA

6

MAY

14 & 15

TBA

29

8, 22

5

TBA

20

TBA

18, 25

26

5 & 6

TBA

TBA

15

13

JUN

19,29

18

TBA

TBA

22

TBA

2

18

5

8

22

TBA

TBA

25

EVENTS & CORPORATE TRAINING PROGRAMMES


Accounting 101 : A Crash Course for Non-Accountants

Case-Studies on 30 Pitfalls, Tricks & Traps in Letters of Credit Transactions

Comprehensive study and practice on Malaysia GST - NEW

Effective Cash Flow Management, Budgeting & Analysis

Effective Costing and Budgeting Strategies to Improve Business Performance

Effective Receivables Management : A Holistic Pre-Emptive Approach

Financial Management for Non-Finance Managers

Having the End in Mind : Financial Planning & Budgeting

Incoterms 2010

Letters of Credit- An In-depth Understanding for Importers & Exporters


Management Reporting : Accountability & Insight


Productivity & Cost Management : An Activity-Based Approach

Quantity Returns on Growth

Transfer Pricing - NEW

Understanding UCP 600 & NEW ISBP 2013

Unravelling Financial Statements : The Art of Interpreting Published Numbers

PROGCODE

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI


$350.00

$599.00

$500.00

$420.00

$420.00

$350.00

$420.00

$350.00

$370.00

$620.00

$420.00

$420.00

$380.00

$350.00

$350.00

$520.00

$655.00

$350.00


$480.00

$1,048.00

$650.00

$530.00

$530.00

$480.00

$530.00

$480.00

$620.00

$1,030.00

$530.00

$530.00

$480.00

$480.00

$480.00

$670.00

$1,015.00

$480.00

DURATION

1 day

2 days

1 day

1 day

1 day

1 day

1 day

1 day

1 day

2 days

1 day

1 day

1 day

1 day

1 day

1 day

2 days

1 day

JAN

14

20

28

9

12

19 & 20

16

8 & 9

NO.

37

38

39

40

41

42

43

44

45

46

47

48

49

50

51

52

53

54

FEB

2

9 & 10

25

10

13

26

3

MAR

9

17

31

6

16 & 17

APR

21

14

20

7

20 & 21

16

8

13

13 & 14

MAY

27

11 & 12

21

5

18 & 19

4

JUN

18

30

4

23

12

15 & 16

17

CBD Contact- Tel: 6827 6867 | Email: [email protected] Contact- Tel: 6827 6801 | Email: [email protected]

SBI Contact- Tel: 6827 6828 | Email: [email protected] Contact- Tel: 6827 6838 | Email: [email protected]

GBD Contact- Tel: 6827 68 | Email: [email protected]


BUSINESS, HR & PEOPLE MANAGEMENT


Business for Good Mentorship Sessions


Certificate Programme in Association Management (5 modules) - NEW

Combating Employee Fraud - NEW

Community Engagement Programme (CEP): Building the Resilient and Harmonious Workplace

Corporate Citzenship Workshops

Creative Problem Solving Skills

Crisis Management & Communication

CSR 101 for SMEs

Discipline Handling at the Workplace from HR & Legal Perspective

Drafting Employment Contract

Effective Leadership Skills to Influence People at Work

Empowering Others Through Mindful Leadership - NEW

Engage & Excel as New Managers - NEW

How To Achieve Excellent Customer Service

How to Conduct A Competency-based Interview - NEW

How to Give Constructive Performance Feedback - NEW


Managing Difficult People with Assertiveness



Professional Business Email Writing

Quick Self Defense Techniques for Business Travellers - NEW

S.M.A.R.T. Time Management for Workplace Effectiveness - NEW

“Succeeding Generations, Preserving Ties” SBF- BDO Family Business Workshop

Successful Customer Service Manager - NEW

Successful Work Delegation of Managers - NEW

Supercharge Your Emotional Intelligence - NEW

Sustainability Reporting Course





Turning Customer Complaints Into Opportunities


PROGCODE

CBD

SGBD

SBI

SBI

SBI

SBI

SDBG

SBI

CBD

SDBG

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SDBG

SBI

CBD

SBI

SBI

SBI

SBI

CBD

SBI

SBI

SBI

SDBG

SBI

SBI

SDBG

SDBG

SBI

SBI


$856.00

To be confirmed

$350.00

$588.00

$580.00

$100.00

$300.00

$350.00

$642.00

$300.00

$240.00

$250.00

$420.00

$420.00

$420.00

$350.00

$420.00

$420.00

To be confirmed

$350.00

$426.95

$420.00

$350.00

$350.00

$350.00

$480.00

$420.00

$420.00

$460.00

$750.00

$250.00

$250.00

$300.00

$300.00

$350.00

$580.00


$1,284.00

To be confirmed

$480.00

$788.00

$660.00

$180.00

$380.00

$490.00

$856.00

$380.00

$420.00

$410.00

$530.00

$530.00

$530.00

$480.00

$530.00

$530.00

To be confirmed

$480.00

$640.95

$530.00

$480.00

$490.00

$480.00

$530.00

$530.00

$530.00

$580.00

$750.00

$410.00

$410.00

$380.00

$380.00

$480.00

$660.00

DURATION

2 days

1 day

1 day

5 days

1 day

1 day

1 day

1 day

1 day

1 day

1/2 day

1/2 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

2 days

1/2 day

1/2 day

1 day

1 day

1 day

1 day

JAN

23

7, 21

19

TBA

6

8

26

16, 26

TBA

26

28 & 29

TBA

6

NO.

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

FEB

12 & 13

11

TBA

23

27

4

7

24

TBA

12

17

MAR

TBA

4, 18

23

6

TBA

27

18

12

12

16

23

27

TBA

APR

17

22

TBA

16

27

7

27

TBA

2

9

1

16

TBA

TBA

6

MAY

14 & 15

TBA

29

8, 22

5

TBA

20

TBA

18, 25

26

5 & 6

TBA

TBA

15

13

JUN

19,29

18

TBA

TBA

22

TBA

2

18

5

8

22

TBA

TBA

25



Accounting 101 : A Crash Course for Non-Accountants

Case-Studies on 30 Pitfalls, Tricks & Traps in Letters of Credit Transactions

Comprehensive study and practice on Malaysia GST - NEW

Effective Cash Flow Management, Budgeting & Analysis

Effective Costing and Budgeting Strategies to Improve Business Performance

Effective Receivables Management : A Holistic Pre-Emptive Approach

Financial Management for Non-Finance Managers

Having the End in Mind : Financial Planning & Budgeting

Incoterms 2010

Letters of Credit- An In-depth Understanding for Importers & Exporters


Management Reporting : Accountability & Insight


Productivity & Cost Management : An Activity-Based Approach

Quantity Returns on Growth

Transfer Pricing - NEW

Understanding UCP 600 & NEW ISBP 2013

Unravelling Financial Statements : The Art of Interpreting Published Numbers

PROGCODE

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI


$350.00

$599.00

$500.00

$420.00

$420.00

$350.00

$420.00

$350.00

$370.00

$620.00

$420.00

$420.00

$380.00

$350.00

$350.00

$520.00

$655.00

$350.00


$480.00

$1,048.00

$650.00

$530.00

$530.00

$480.00

$530.00

$480.00

$620.00

$1,030.00

$530.00

$530.00

$480.00

$480.00

$480.00

$670.00

$1,015.00

$480.00

DURATION

1 day

2 days

1 day

1 day

1 day

1 day

1 day

1 day

1 day

2 days

1 day

1 day

1 day

1 day

1 day

1 day

2 days

1 day

JAN

14

20

28

9

12

19 & 20

16

8 & 9

NO.

37

38

39

40

41

42

43

44

45

46

47

48

49

50

51

52

53

54

FEB

2

9 & 10

25

10

13

26

3

MAR

9

17

31

6

16 & 17

APR

21

14

20

7

20 & 21

16

8

13

13 & 14

MAY

27

11 & 12

21

5

18 & 19

4

JUN

18

30

4

23

12

15 & 16

17






10 Secrets To Increase Your Online Sales!

Advanced Leadership - NEW

Art of Salesmanship - NEW

Develop Creative and Innovation solutions

Effective Negotiation Skills for Win-Win Results

Essentials of Business Negotiation - NEW

How To Turn Your Website Visitors Into Loyal Customers!

Persuasion and Influencing Skills to Get Positive Results

Low Cost Strategies To Increase Your Website Traffic

Managing Business Projects Successfully

PROGCODE

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI


$480.00

$420.00

$380.00

$350.00

$350.00

$550.00

$480.00

$420.00

$480.00

$420.00


$580.00

$530.00

$480.00

$490.00

$480.00

$680.00

$580.00

$550.00

$580.00

$530.00

DURATION

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

JAN

16

NO.

70

71

72

73

74

75

76

77

78

79

FEB

6

MAR

2

24

19

24

16

APR

1

MAY

25

28

JUN

29

11

10


Branding Beyond A Logo - Practical Tips On How To Use Principles Of Branding To Retain Customers And Profits

Business for Good Breakfast talks

Design Thinking : A Powerful Way To Solve Business Problems And Realise Opportunities - NEW

Develop creative and Innovative Solutions - NEW

How To Manage Change and Turn Challenges Into Opportunites


PDCA / A3 Report : A Systematic Problem Solving As A Systematic Part of A LEAN System - NEW

Perform at Peak with F.L.O.W - NEW

Practise Innovation : Make it Your Long Term Strategy - NEW




PROGCODE

SBI

SDBG

SBI

SBI

SBI

SDBG

SBI

SBI

SBI

MR

CBD

SDBG


$360.00

To be confirmed

$360.00

$350.00

$350.00

To be confirmed

$400.00

$460.00

$460.00

To be confirmed

TBA

To be confirmed


$460.00

To be confirmed

$460.00

$490.00

$480.00

To be confirmed

$550.00

$580.00

$580.00

To be confirmed

TBA

To be confirmed

DURATION

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1/2 day

1 day

1 day

JAN

TBA

Yes

TBA

NO.

90

91

92

93

94

95

96

97

98

99

100

101

FEB

TBA

TBA

TBA

MAR

TBA

12

TBA

30

TBA

APR

TBA

10

2

TBA

17

Yes

TBA

MAY

14

TBA

TBA

TBA

JUN

TBA

TBA

TBA

3

23

Yes

TBA







Business Mission to Shandong, China

International Business Fellowship: Indonesia Executive Programme 2015

International Business Fellowship: Vietnam Executive Programme 2015

Mission to Bangladesh: Dhaka & Chittagong 2015

Mission to Indian: Ahmedabad with "Vibrant Gujarat" Business Summit & Trade Exhibition 2015

Mission to Iskandar Malaysia, Johor 2015

SBF-WDA Internationalisation Series: Entering the Vietnam market (workshop 1)- Understanding the Landscape - NEW

SBF-WDA Internationalisation Series: Succeeding in the Vietnam Market (Workshop 2) OPERATING IN THE VIETNAM ENVIRONMENT - NEW

Trade Exhibition: Singapore Pavilion at BuildTech Yangon, Myanmar 2015

PROGCODE

GBD

GBD

GBD

GBD

GBD

GBD

GBD

SBI

SBI

GBD


To be confirmed

To be confirmed

To be confirmed

To be confirmed

To be confirmed

To be confirmed

To be confirmed

$250.00

$310.00

To be confirmed


To be confirmed

To be confirmed

To be confirmed

To be confirmed

To be confirmed

To be confirmed

To be confirmed

$250.00

$310.00

To be confirmed

DURATION

3 to 6 days

3 to 6 days

4 to 6 days

4 to 6 days

4 to 6 days

3 to 6 days

3 to 6 days

1 day

1 day

4 to 6 days

JAN

TBA

TBA

TBA

TBA

NO.

80

81

82

83

84

85

86

87

88

89

FEB

TBA

TBA

TBA

MAR

TBA

TBA

TBA

TBA

APR

TBA

TBA

TBA

TBA

TBA

TBA

MAY

TBA

TBA

TBA

JUN

TBA

TBA

LEGAL & COMPLIANCE

Business for Good mentorship sessions

Corporate Citizenship Workshops

Drafting, Vetting & Negotiating Commerical Contract

Employment of Foreign Workers- Legal Obligations

Essential Contract Law for Non-Legal Professionals




PDPA Compliance and Data Protection officer - NEW

Personal Income Tax - NEW

Retirement & Re-Employment Act



Vietnam Labour Law


PROGCODE

SDBG

SDBG

SBI

SBI

SBI

MR

MR

MR

SBI

SBI

SBI

MR

SDBG

MR

MR


To be confirmed

To be confirmed

$380.00

$330.00

$360.00

To be confirmed

To be confirmed

To be confirmed

$500.00

$350

$214.00

To be confirmed

To be confirmed

To be confirmed

To be confirmed


To be confirmed

To be confirmed

$640.00

$525.00

$640.00

To be confirmed

To be confirmed

To be confirmed

$650.00

$480

$380.00

To be confirmed

To be confirmed

To be confirmed

To be confirmed

DURATION

1 day

1 day

1 day

3/4 day

1 day

1/2 day

1/2 day

1/2 day

1 day

1 day

1/2 day

1/2 day

1 day

1 day

1 day

JAN

TBA

15

30

22

NO.

55

56

57

58

59

60

61

62

63

64

65

66

67

68

69

FEB

TBA

16

TBA

TBA

TBA

TBA

TBA

TBA

TBA

MAR

TBA

APR

TBA

10

TBA

TBA

TBA

6

TBA

TBA

TBA

TBA

TBA

MAY

TBA

TBA

22

TBA

JUN

TBA

8

TBA

TBA

TBA

TBA

TBA

TBA

TBA

TBA



10 Secrets To Increase Your Online Sales!

Advanced Leadership - NEW

Art of Salesmanship - NEW

Develop Creative and Innovation solutions

Effective Negotiation Skills for Win-Win Results

Essentials of Business Negotiation - NEW

How To Turn Your Website Visitors Into Loyal Customers!

Persuasion and Influencing Skills to Get Positive Results

Low Cost Strategies To Increase Your Website Traffic

Managing Business Projects Successfully

PROGCODE

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI

SBI


$480.00

$420.00

$380.00

$350.00

$350.00

$550.00

$480.00

$420.00

$480.00

$420.00


$580.00

$530.00

$480.00

$490.00

$480.00

$680.00

$580.00

$550.00

$580.00

$530.00

DURATION

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

JAN

16

NO.

70

71

72

73

74

75

76

77

78

79

FEB

6

MAR

2

24

19

24

16

APR

1

MAY

25

28

JUN

29

11

10


Branding Beyond A Logo - Practical Tips On How To Use Principles Of Branding To Retain Customers And Profits

Business for Good Breakfast talks

Design Thinking : A Powerful Way To Solve Business Problems And Realise Opportunities - NEW

Develop creative and Innovative Solutions - NEW

How To Manage Change and Turn Challenges Into Opportunites


PDCA / A3 Report : A Systematic Problem Solving As A Systematic Part of A LEAN System - NEW

Perform at Peak with F.L.O.W - NEW

Practise Innovation : Make it Your Long Term Strategy - NEW




PROGCODE

SBI

SDBG

SBI

SBI

SBI

SDBG

SBI

SBI

SBI

MR

CBD

SDBG


$360.00

To be confirmed

$360.00

$350.00

$350.00

To be confirmed

$400.00

$460.00

$460.00

To be confirmed

TBA

To be confirmed


$460.00

To be confirmed

$460.00

$490.00

$480.00

To be confirmed

$550.00

$580.00

$580.00

To be confirmed

TBA

To be confirmed

DURATION

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1 day

1/2 day

1 day

1 day

JAN

TBA

Yes

TBA

NO.

90

91

92

93

94

95

96

97

98

99

100

101

FEB

TBA

TBA

TBA

MAR

TBA

12

TBA

30

TBA

APR

TBA

10

2

TBA

17

Yes

TBA

MAY

14

TBA

TBA

TBA

JUN

TBA

TBA

TBA

3

23

Yes

TBA







Business Mission to Shandong, China

International Business Fellowship: Indonesia Executive Programme 2015

International Business Fellowship: Vietnam Executive Programme 2015

Mission to Bangladesh: Dhaka & Chittagong 2015

Mission to Indian: Ahmedabad with "Vibrant Gujarat" Business Summit & Trade Exhibition 2015

Mission to Iskandar Malaysia, Johor 2015

SBF-WDA Internationalisation Series: Entering the Vietnam market (workshop 1)- Understanding the Landscape - NEW

SBF-WDA Internationalisation Series: Succeeding in the Vietnam Market (Workshop 2) OPERATING IN THE VIETNAM ENVIRONMENT - NEW

Trade Exhibition: Singapore Pavilion at BuildTech Yangon, Myanmar 2015

PROGCODE

GBD

GBD

GBD

GBD

GBD

GBD

GBD

SBI

SBI

GBD


To be confirmed

To be confirmed

To be confirmed

To be confirmed

To be confirmed

To be confirmed

To be confirmed

$250.00

$310.00

To be confirmed


To be confirmed

To be confirmed

To be confirmed

To be confirmed

To be confirmed

To be confirmed

To be confirmed

$250.00

$310.00

To be confirmed

DURATION

3 to 6 days

3 to 6 days

4 to 6 days

4 to 6 days

4 to 6 days

3 to 6 days

3 to 6 days

1 day

1 day

4 to 6 days

JAN

TBA

TBA

TBA

TBA

NO.

80

81

82

83

84

85

86

87

88

89

FEB

TBA

TBA

TBA

MAR

TBA

TBA

TBA

TBA

APR

TBA

TBA

TBA

TBA

TBA

TBA

MAY

TBA

TBA

TBA

JUN

TBA

TBA

LEGAL & COMPLIANCE

Business for Good mentorship sessions

Corporate Citizenship Workshops

Drafting, Vetting & Negotiating Commerical Contract

Employment of Foreign Workers- Legal Obligations

Essential Contract Law for Non-Legal Professionals




PDPA Compliance and Data Protection officer - NEW

Personal Income Tax - NEW

Retirement & Re-Employment Act



Vietnam Labour Law


PROGCODE

SDBG

SDBG

SBI

SBI

SBI

MR

MR

MR

SBI

SBI

SBI

MR

SDBG

MR

MR


To be confirmed

To be confirmed

$380.00

$330.00

$360.00

To be confirmed

To be confirmed

To be confirmed

$500.00

$350

$214.00

To be confirmed

To be confirmed

To be confirmed

To be confirmed


To be confirmed

To be confirmed

$640.00

$525.00

$640.00

To be confirmed

To be confirmed

To be confirmed

$650.00

$480

$380.00

To be confirmed

To be confirmed

To be confirmed

To be confirmed

DURATION

1 day

1 day

1 day

3/4 day

1 day

1/2 day

1/2 day

1/2 day

1 day

1 day

1/2 day

1/2 day

1 day

1 day

1 day

JAN

TBA

15

30

22

NO.

55

56

57

58

59

60

61

62

63

64

65

66

67

68

69

FEB

TBA

16

TBA

TBA

TBA

TBA

TBA

TBA

TBA

MAR

TBA

APR

TBA

10

TBA

TBA

TBA

6

TBA

TBA

TBA

TBA

TBA

MAY

TBA

TBA

22

TBA

JUN

TBA

8

TBA

TBA

TBA

TBA

TBA

TBA

TBA

TBA


2015

E V E N T S & T R A I N I N G C A L E N D A R

Programme Outline Module 1- Essential Practices in Association Management a. Association Management Foundation b. Governance and Volunteer Management c. Membership Value and Measurements of Success Module 2- Effectively Managing Volunteer Committees a. Volunteer Overview: Importance to Associations b. Volunteer Recruitment and Retention c. Volunteer Recognition, Rewards and Management Module 3- Membership Development a. Offering Values and Purpose of membership b. Structuring the Membership Offering c. Membership Recruitment and Retention Module 4- Communication and Public Relations a. Effective Listening b. Influencing Others in Association Work c. Presentation and Communication Skills

Module 5- Developing Your Leadership Potential a. Leadership Characteristics and Development b. Decision Making c. Team Development and Conflict management

Takeaways: Be a key leader in Your association Acquire effective association governance tools to provide a framework for both Yourself and the association Illustrate the various roles and relationships of Your role within the association governance structure Examine core issues and trends within association management Practical and essential leadership skills in conflict management Reinforce Your commitment to association career

Sign up for all 5 modules and get certified now!

Programme CPAM is a 5-modular programme designed according to the high standards of ASAE (The Center for Association Leadership) and will be delivered by approved trainers who are trained and certified by ASAE University (US). This programme is supported by SPRING Singapore and IE Singapore. Who ASAE represents more than 21,000 association executives and industry partners representing 10,000 organisations. These members include: Leaders of Trade associations, individual membership societies and voluntary organisation across the United States and 50 countries around the world.

Participants For association executives who want to apply a more systematic approach to their work and improve the success of their associations. It is also designed for those who are new to association management or as a refresher for those with a few years of association experience.

Supported By:

Proudly Organised By:

Ready to Take Your Association ManagementCareer to the Next Level!


INTERNATIONAL BUSINESS FELLOWSHIP (IBF) EXECUTIVE PROGRAMME

A) Programme Background The International Business Fellowship (iBF) Executive Programme is jointly organised by International Enterprise (IE) Singapore and Singapore Business Federation (SBF).

The iBF Programme supports Singapore-based companies in the training of company executives to acquire business knowledge and build networks in selected supported markets.

B) Programme Objectives• Provide a comprehensive introduction

and overview of the political, economic, social and cultural dimensions in the target markets;

• Provide analysis of how regulatory and economic liberalisation policies can be translated into new opportunities for Singapore-based business;

• Provide opportunities for participants to interact and learn from senior level corporate management, academics and government o�cials;

• Equip the participants with an awareness of business practices and emerging business opportunities in the target markets; and

• Provide immersion opportunities for the participants in the target markets.

The programme is specially organised for:

• Senior and middle management from Singapore-based companies who have existing businesses and/ or are keen to explore business opportunities in the target market

• Senior o�cers from public sector organisations who support business initiatives that add value to Singapore and the target market

c) Programme Activities • Programme Lessons will be conducted in

English by prominent academics from local institutions as well as senior government o�cials and business experts.

• A Certificate of Attendance will be awarded by the training partner, which will be a top university or recognised training or educational institution.

• Topics to be covered extensively in this programme include:

• Overview & analysis of the country’s economic performance in the past, present and the immediate future

• Current investment and taxation issues

• Legal pitfalls of doing business faced by foreign firms

• Current issues in human resource management & labour relations

• Challenges in business/ project financing

• Site/ Factory Visits to selected industrial parks and companies.

• Networking Sessions with local businesses and Singaporean business executives working and living in the country

D) Programme Funding SupportIE Singapore will fund up to 70% of the course fee for eligible participants.

The Indonesia, Myanmar and Vietnam programmes are covered by the Double Tax Deduction.

IE Singapore is providing funding support up to 50% for approved airfare and accommodation expenses for participants in the Latin America, Russia, India, Central Asia, the Middle East and Turkey programmes.

E)

Programme Schedule in 2015

F) For Enquiry, please contact

Ms Loi Min Qian(Indonesia, India, Myanmar and Vietnam)[email protected]

Ms Eileen Lee(Americas, Europe, Middle East, Africa, Oceania & Central Asia)[email protected]

S/N

1

2

3

4

5

6

7

8

Executive Programme

Vietnam

Indonesia

Myanmar

India

USA

Turkey

Middle east

Africa

Tentative Dates in 2015

January- June

April- June

July - December

October- December

September

September

October

November

Programme Outline Module 1- Essential Practices in Association Management a. Association Management Foundation b. Governance and Volunteer Management c. Membership Value and Measurements of Success Module 2- Effectively Managing Volunteer Committees a. Volunteer Overview: Importance to Associations b. Volunteer Recruitment and Retention c. Volunteer Recognition, Rewards and Management Module 3- Membership Development a. Offering Values and Purpose of membership b. Structuring the Membership Offering c. Membership Recruitment and Retention Module 4- Communication and Public Relations a. Effective Listening b. Influencing Others in Association Work c. Presentation and Communication Skills

Module 5- Developing Your Leadership Potential a. Leadership Characteristics and Development b. Decision Making c. Team Development and Conflict management

Takeaways: Be a key leader in Your association Acquire effective association governance tools to provide a framework for both Yourself and the association Illustrate the various roles and relationships of Your role within the association governance structure Examine core issues and trends within association management Practical and essential leadership skills in conflict management Reinforce Your commitment to association career

Sign up for all 5 modules and get certified now!

Programme CPAM is a 5-modular programme designed according to the high standards of ASAE (The Center for Association Leadership) and will be delivered by approved trainers who are trained and certified by ASAE University (US). This programme is supported by SPRING Singapore and IE Singapore. Who ASAE represents more than 21,000 association executives and industry partners representing 10,000 organisations. These members include: Leaders of Trade associations, individual membership societies and voluntary organisation across the United States and 50 countries around the world.

Participants For association executives who want to apply a more systematic approach to their work and improve the success of their associations. It is also designed for those who are new to association management or as a refresher for those with a few years of association experience.

Supported By:

Proudly Organised By:

Ready to Take Your Association ManagementCareer to the Next Level!
