evento adtech & data 2016 - how dmp turns data into results - fernando takahashi - adobe
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© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
THE HOLISTIC PICTURE.How Data Management Platforms Turns Data into Results
2016
© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Jen | Gym Instructor
Lululemon Athletica is fantastic.Felix | College Professor
VERIZON LTE 4GSamsung Galaxy S4
Fred Leger Age 30
Pier 83
Fort
h Av
e
2nd
Ave
10th
Ave
21st
St
Pier 83
Forth
Ave
2nd
Ave
10th
Ave
21st
St
T-Mobile 4Nokia Lumia 520
Sue Child
Chris ManchesterElisa Sanchez
Age 40
Jerry | Stock Broker
AT&TIphone 4s
@AdobeMktgCloud
Albert
Sushi
3,343, 4,453
The Digital Consumer
© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
“We’retryingtothinklikeasoftwarecompany,
Asconsumerschoosetosharetheirdatawithus,wewanttobeabletousethatdatatohelpmaketheir
livesbetter.”
MarkFieldsFordCEO
Companies are Evolving to Realize Efficiencies through Technology Adoption
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Data has been always part of marketing.
CRM
TGIIBOPE
BI
20%off
20%off
20%off
20%off
20%off
DATABASEMARKETING
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What Changed?
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Expectations
PERSONALIZED
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Expectations
PERSONALIZEDRELEVANT
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Expectations
PERSONALIZEDRELEVANTREAL-TIME
© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
6 AM 7 AM 8 AM 5 PM 8 PM 11 PM
WAKE COMMUTE WORK COMMUTE ENTERTAIN READ SLEEP
Source: @Lukew© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
EXPERIENCEis the differentiator
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Lack of single profile leads to overspend and disjointed customer journey
Register now!
Loyalty rewards
$15 off today only!
25% off
“Like” us to win!
Enroll in our loyalty
program
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Audience Challenge: Each system has its own siloed “audience”
12
Analytics Testing & Optimization
1:1 Communication Channels
Media & Ad Buying
© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Data Management & Activation
13
Navegg Crosspixel
AddThis Serasa
Analytics Media
CRM App
Ingest
Advertisers
Publishers1st Party 2nd Party 3rd Party
1
Video Social MobileSearch Email Ad ServersTargeting Platforms
Activate3
•••
Synchronize2
Define Segment Composition LogicBuild Algo Models (look-alike)
Build a Cross Device Graph
• Combine 1st, 2nd, & 3rd Party Audiences • Enforce Data Distribution Rules • Manage Profile Attribute Rules
© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
The Biggest Challenges for Marketers….
30%
32%
55%
57%
“Biggest Challenges to Building a Single Customer View According to Marketers Worldwide, March 2016”Signal, “Preparing for Cross-Channel Success: Solving the Identity Puzzle,”March 2016
Merging profile fragments as data becomes available
Collecting data across channels
Achieving acceptable match rates
Activating profiles across the ecosystem
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“Data matching will replace attribution as one of the major topics across the advertising industry in 2016.”
“Perhapsthat'sbecauseamultitudeofmismatcheddatasourcescontinuetocreatemajorproblemsinaccuracy.”
The Biggest Challenges for Marketers….
“Biggest Challenges to Building a Single Customer View According to Marketers Worldwide, March 2016”Signal, “Preparing for Cross-Channel Success: Solving the Identity Puzzle,”March 2016
© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
DMPs SOLVE AN ACQUISITION PROBLEM
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How DMPs turns data into results?
17
01
Control over SegmentationStrategy
02
Integration with the MarketingEcosystem
03
Protect Customer Privacy and Your Digital Strategy
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01 Control Over Segmentation Strategy
DMP
Data Management Providers – Much Less Control
Data Management Platforms – Full Control
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01 Control Over Segmentation Strategy
Data Management Providers Data Management Platforms
Travel Intenders – 20 to 30 – HHI
The audience definition is provided by the vendor
The goal of the vendor is more focused on scale and less on accuracy
There’s no control over the recency and frequency
Travel Intenders – 20 to 30 – HHI
The audience definition is configured by theadvertiser/publisher
The Quality and the Size can be combined with theData Management Providers using Look-a-likeModels.
There’s full control over each 1st party trait in termsof recency and frequency
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Reac
h
Accuracy
Trait A A
Influ
ence
Noi
se
Qualitative Process Statistical Analysis Quantitative Process
90% Accuracy1.35 MM Uniques
01 Control Over Segmentation Strategy
Trait B
Trait C
© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
1. Data In 2. Logic, Organization, Segmentation 3. Data Out
POS
CRM
WEB DATA
SHOPPINGCART
Data Aggregation, Foundation for a unique profile
Audience CreationModeling, Begin exploring
addressable audiences
Audience Syndication, activate across your preferred channels &
ecosystem
02 Integration with the Marketing Ecosystem
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Breadth of Marketing Ecosystem
DSPs 3rd Party Providers
Video Social / Graph Mobile / Cross –Device
Offline Data Attribution/Forecasting
Ad Servers Inventory Sources / SSPsTargeting Platforms
AdobeMedia
Optimizer
DMP
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03 Protect Customer Privacy and Your Digital Strategy
Classification Type: Data Export Control Classification Type: Data Export Label
Must have BOTH classifications set up to work
3RD Party, CRM, Analytics, 2nd
Party
Data Sources
DSPs, Targeting, Platforms, MSPs
Destinations
Data Export Control
1. Cannot be tied to PII
2. Cannot be used forsite ad targeting
3. Cannot be used for off site targeting
4. Cannot be used for on site personalization
Data Export Label
1. Contains PII
2. Used for on site ad Targeting
3. Used for off site Targeting
4. Used for on site personalization
Examples
3rd party data trait
2nd Party Data
Loyalty Data (CRM)
Site side Impression Data
Examples
Email System
DFP or Ad Server
TubeMogul
Adobe Target
4 Settings
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Exemplo Site Adobe.com
24
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Exemplo Site Adobe.com
25
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Exemplo Site Adobe.com
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Each customer is different. Give them a journey that’s just as unique.
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HowDMPsturnsdataintoresults?
Right AudienceRight Time
Right Place Right Message
EXPERIENCE
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