event manager / knowledgesync software webinar

Vineyardsoft Corporation

[email protected]

www.vineyardsoft.com

(800) 850-8055

Event Manager

(KnowledgeSync) v8.0

How to Succeed

as a

Data-Driven Organization

Alerts

Reports

Workflow

Communicate More Efficiently

Do Less Manual Work

See Problems Before They Happen

Corporate. . .

KnowledgeSync Adoption -- Started in 1999 -- Over 7,500 clients -- Over 1,100 partners -- 15 OEM Partners Our History: -- TMCLabs “Editor’s Choice”, ISV of the Year -- #1 Sage “Endorsed” Partner -- MAS ERP Solution of the Year (2011) -- SalesLogix OEM Partner of the Year (2011) -- Partner’s Choice Award -- VARBusiness Five-Star Award -- Forbes’ “Top Productivity Enhancing Tool” (2010 & 2011)

Have You Ever Said . . .

“. . . if only we had known . . .”

Data-Driven: Definition

A “data-driven” organization is one in which your business data pro-actively presents you with insight into indicators that warrant a logical business decision. Reversing the Flow Currently – Execs make a decision then find data to support it Should Be – Data tells you not only that a decision needs to be made, but also often tells you what that decision should be. Managers should be responsible for tempering the decision based on what the data shows.

Data-Driven: The Voice

“Giving Your Data a Voice” Too many managers spend too much time wading through voluminous reports. That’s not “listening” . . . That’s “searching”. Few – if any – of the folks “in the trenches” are even given access to reporting, as that’s a potential black hole for time spent. So . . . . . . If you can identify what it is you want your data to tell you, then it’s possible to empower your data to speak to you (and to the folks in the trenches) when those business conditions exist.

Data-Driven: Examples

What can your data say to you? “Hey – this item is approaching re-order.”

“Did you know that client ‘abc’ has significantly lowered their purchasing level?”

“Uh-oh – someone’s trying to push thru a 27% discount.”

“If you pay this AP invoice today, you can still get the early pay discount.”

“This item is going to be delivered late to Acme, Inc. . . . “

“Customer ‘xyz’ has more than 3 invoices that are overdue for payment”

“We have a project that is less than 50% done, but has used up more than 50% of its budget.”

“Someone just put Acme, Inc. on credit hold.”

“Salesrep Lisa Smith has just entered a new sales opportunity that would put the client over their credit limit.”

“You sold a lot less of item ‘456’ this quarter versus last quarter.”

Data-Driven: 8 Conditions

How to decide what you want your data to say?

1) Date-sensitive conditions

create date, due date, or expiration date is today, tomorrow or past. . .

2) Approaching thresholds sales over ‘x’ dollars, clients nearing credit limit, item nearing re-order point . . .

3) Things that have not happened customer who has not purchased, lead follow-up not made . . .

4) Exceptions to normal processing too many late deliveries, profit margin too low

Exception Management

To achieve “exception management”, you need to . . . 1) Run exception reports 2) Review the reports 3) Take action based on the reports’ content Consider this: 1) Auto-monitor for exceptions 2) Auto-deliver the reports to the appropriate recipients 3) Auto-execute the appropriate action(s) (E.g., check to see if a client has overdue invoices, if so, auto-send

the report to the salesrep, auto-send the statement to the client, and automatically put the client on credit hold.)

How to decide what you want your data to say? (con’t)

5) Data Integrity

duplicate invoice numbers, invalid phone numbers, missing email addresses . . .

6) Trend Analysis customer is buying less than they used to, less of an item sold this quarter. . .

7) Data Inconsistencies project ‘x’ percent done, due in ‘y’ days, step #3 started, step #2 unfinished . . .

8) Data Changes credit status/limit changed, item cost changed . . .

Data-Driven: 8 Conditions

Data-Driven: Technology

Enabling Your Data to Use its Voice Business Activity Monitoring (BAM; also known as “operational business intelligence”) -- Automated Monitoring (to look for relevant business conditions) -- Alerts (to tell people about these conditions) -- Reports & Forms (to include relevant content in the alert) -- Workflow (to update your applications)

What happens if you

are not

Data-Driven?

Scenario:

• You have a customer who normally pays within 30 days

• They currently have $30k that is 45 days old, but …

… you don’t know it because you run your A/R reports at month-end

• Today you deliver another order worth $25k to them

• At month-end you identify this issue and discover that the client is

having serious cash flow problems . . .

By not being data-driven, you . . .

• . . . will carry $55k in receivables for this client

• . . . may have to write off $55k if they close shop

Consider This . . .

. . . before another order is placed for this client . . .

• . . . the salesrep is notified about them.

• . . . your finance dept starts collections.

• . . . the client is resent their statement.

• . . . The client is placed on credit hold.

And this would have been done by:

KnowledgeSync Alerts & Workflow

If You Are Data-Driven . . .

Triggered

Updates

API Toolset Email Cell Phone

Pager/PDA Fax

Screen Pop Web

Triggered

Alerts

Delivery

Monitoring

Cross-App

Monitoring E-Mail

Monitoring

Database

Monitoring

O/S

Monitoring

Email

Web

FTP

Forms, Documents

& Reports

Invoice

Picking List

A/R Aging

New Features. . .

(and existing features you might not have known about . . . )

“Navigator” Module

Calculation Wizard

Supports most Instant Messaging Systems:

Windows Messenger

GoogleTalk Yahoo! Messenger

ICQ

Alerts Via IM

Alerts Via Twitter

Alert Dashboards

Invoicing / Statements

Reports-on-Demand

Update Wizard

Trend Analysis

Inactivity Monitoring

Job Streams

Cross-Application Analysis

Uncompleted activities

Changes to sales opportunities

Dips in a salesrep’s pipeline

Prospects not contacted in ‘x’ days

Limited-time specials

Changes in buying habits

Salesreps who don’t synch

Overloaded support reps

Repeat buying incentives

Leads not followed-up on

Clients put on/off credit hold

Overdue receivables/dunning notices

Sending order confirmations

Stock that is nearing its re-order level

Delayed order/part shipment

Auto-gen picking lists

Orders with un-approved discounts

Early payment discounts

Match incoming stock with backorders

Time-sensitive stock

CRM ERP

Alerts & Workflow can combine data from multiple applications and analyze it jointly, such as calculating whether a new lead in a CRM application

would put a client over their credit limit in their ERP application.

Alerts Edition $1,799 $399 Sends alerts about any conditions via any device;

Add Reports Module $499 $99

Add Actions Module $999 $199

Monitor an Additional Application $1,799 $399

Monitor Unlimited Applications $8,695 $1,700 Includes all functionality plus monitoring

the O/S & Incoming Mail

License M&S

Affordable & Cost-Effective

-- Less Information; More Knowledge. Spend less time asking for, producing, and reviewing information. Automatically get only what you need to make the appropriate decisions. -- Improve Service Levels -- Faster Response. Reduce data latency; beat the other guy to the punch. -- Fewer Omissions & Errors. -- Automate Repetitive Tasks. Leverage “human time” and use it for those tasks that really need it. -- Expand Internal Awareness. Reduce the errors that occur thru departmentalized business intelligence. -- Increased Customer Awareness.

Benefits and ROI


[email protected]

www.vineyardsoft.com

(800) 850-8055

Event Manager

(KnowledgeSync) v8.0

Questions?

Alerts

Reports

Workflow

Communicate More Efficiently

Do Less Manual Work

See Problems Before They Happen

Don Farber


[email protected]

800-850-8055 ext 113

mailto:[email protected]