evaluation score visit rank 78.5% - amazon s3 · 8/19/2016 · friday august 19 2016 7:00pm randi...

Secret Shop Report #682865Plantation

1280 S. Pine Island RoadPlantation, 33324

Friday August 19 2016 7:00PM

Randi [email protected] | 603.223.0303ext 134

Page1/8

Evaluation Score

78.5%Visit Rank

This shop ranks #20 of 24 shops for this location since08-01-2015

Last 5 Recent VisitsAugust 19, 2016 78.5%July 01, 2016 83.7%June 03, 2016 71.5%June 01, 2016 99.8%May 11, 2016 98.2%

Location Score Trend

Section Scores-By Period

Current Previous Change

Service 79.9% 83.3% -3.4%

Restaurant Cleanliness 100.0% 92.9% 7.1%

Food and quality 90.3% 100.0% -9.7%

Restaurant Overview 85.4% 84.1% 1.3%

Bar Service Quality 69.9% 74.2% -4.3%

Host 66.7% 94.4% -27.7%

Scores

Score Points





Page2/8

Total Score: 78.49% 427 of 544Host: 66.67% 24 of 36Bar Service Quality: 69.89% 130 of 186Service: 79.89% 139 of 174Food and quality: 90.28% 65 of 72Restaurant Cleanliness: 100.00% 28 of 28Restaurant Overview: 85.42% 41 of 48

Shop Info %#1 Q: List all items ordered:

2 Bacardi Razz Cranberry1 20oz Stella CidreMac & Cheese BallsSteak & Egg BurgerBBQ Brisket Sandwich

For the below question, please put restaurants of the general price, style or level of therestaurant bring shopped. IE if you are shopping an upscale restaurant, we are not looking toknow which fast food restaurants you go to.

#2 Q: What restaurants of this restaurant's style do you usually frequent?Duffy'sSmokey BonesBru's RoomChampps

#3 Q: What did you like best about your visit?Our server in the dining room was very friendly, sociable, efficient, accommodating and helpful inwaiting on us for our entire visit in the dining area.

#4 Q: What can this restaurant do to improve and to make you want visit againand/or more often?The value was not that great.

Host 66.67% 24/36#1 Q: Host greeted us in a timely fashion upon arrival.How long? Under 30 seconds 8/8

She greeted us right after she was done talking with another guest.

#2 Q: Host was friendly and welcoming. Somewhat Agree 6/8 She was not the most friendly hostess as she was not smiling.

#3 Q: Host was neat in appearance and dressed appropriately. Agree 4/4 She was dressed professionally.

#4 Q: Host sat us at a table that was clean and set with silverware. Somewhat Agree 6/8 She asked if we wanted a table or booth. We told her a booth and she sat us a booth, but there wasno silverware at the table.

#5 Q: Host said goodbye as we left the restaurant. Disagree 0/8 She just walked away after she sat us and then brought us menus.

Bar Service Quality 69.89% 130/186#1 Q: Name or description of Bartender(s) observed and description of which bar

observed:Mary Ann, blond hair tied up in a bun in the back, 5'5"





Page3/8

#2 Q: Bartender greeted us promptly (how long?) 1 min-2 min 2/8 We came up to the bar and we waited approximately two minutes before she approached us. She wasbusy with other customers though before she greeted us.

#3 Q: Bartender welcomed us to Bokamper's and introduced him/herself by name. No 0/10 She greeted us, but did not tell us her name.

#4 Q: Bartender was neat in appearance and friendly. Agree 8/8 She was wearing the proper uniform for a bartender.

#5 Q: Bartender mentioned specials/suggested appropriate upsells to drinks, suchas size, brand of alcohol, etc. If yes what items were suggested?

Yes 12/12

I asked her and she then told us all the specials that they offered including the specific brands of liquorfor the specialty drinks.

#6 Q: Bartender asked all guests appearing under 30 for ID.(If no, age of personnot carded) Not Applicable Not Scored

#7 Q: Bartender returned with beverages in a timely manner. How long? Agree 12/12 She came back within two minutes with my drink, although she got the wrong beer. I ordered aBudweiser draft and she brought a Budweiser Light draft.

#8 Q: Beverages were served on a beverage napkin or coaster. Yes 8/8

#9 Q: Bartender offered menus. Yes 10/10 She offered, but we declined them.

#10 Q: Bartender rang in all drinks within one minute of serving. Yes 10/10 I saw her and the other bartender ringing in drinks right after they took the orders.

#11 Q: Bartender kept updated check in reach of all customers. Agree 10/10 The tabs were placed right in front of the patrons sitting at the bar.

#12 Q: Bartender was observed setting up placemats and silverware for guests thatplaced appetizer/entrée orders, as well as bringing additional plates, napkins,condiments for appetizer/entrée.

Not ApplicableNot Scored

I did not see anyone ordering food while we were at the bar.

#13 Q: Bartender kept bar top wiped clean. Yes 8/8 I saw one of the bartenders wiping the bar clean in between serving drinks.

#14 Q: Bartender cleared used plates or glasses as appropriate. Agree 8/8 The empty glasses were removed after a patron had finished a drink.

#15 Q: Bartender had a positive attitude and was observed interacting with barguests.

Yes 10/10

I did see bartenders talking with a few customers and interacting with them outside of just servingthem drinks.

#16 Q: Bartender was attentive to our needs and engaged us in conversation. No 0/10 Neither bartender talked to us while we were sitting at the bar.

#17 Q: Bartender asked for next drink before current drink done. No 0/8 I finished my drink and then asked for the tab. She never asked if I wanted another drink.

#18 Q: Bartender asked if we were MVP Rewards Members (if not alreadymembers, explained and offered MVP Card.)

No 0/12

She did not ask if I was a MVP Rewards Member.

#19 Q: Bartender presented check and processed payment in a timely manner. Howlong?

Yes 4/4

The payment was processed in less than one minute.





Page4/8

#20 Q: A check presenter was used. No 0/4 She just placed the tab in front of me without a check presenter.

#21 Q: Bartender thanked us and asked us to return. Yes 10/10 She thanked us and told us to have a good evening. She did not invite us to return though.

#22 Q: Overall, bartender appeared competent, in control of bar. Agree 12/12 Everything seemed to be running smoothly at the bar while we were there.

#23 Q: Overall, I was impressed with my bar experience. Neither Agree norDisagree

6/12

#24 Q: Comment about overall experience impressions:The service was fine, although she initially brought me the wrong beer. She apologized and dumpedout the wrong beer and then brought back the right one. She might have misheard me when I told herwhich beer I wanted. The service was not horrible nor was it spectacular. It was just alright.

Service 79.89% 139/174#1 Q: Name and description of Server(s) observed:

Dani, female, short red-head, 5', tattoos up and down her arms, early 20's.

#2 Q: Server greeted us promptly after we were seated. How long after? 2 min-5 min 2/8 It did take her a few minutes to come over and greet us after we were seated.

#3 Q: Server welcomed us to Bokamper's and introduced him/herself by name. Yes 10/10 She was very friendly.

#4 Q: Server placed beverage napkins/coasters on table when greeting us. Yes 8/8

#5 Q: Server was neat in appearance and friendly. Agree 8/8 She was very friendly and wore the proper uniform.

#6 Q: Server mentioned specials/suggested a specific beverage. Please commenton what items suggested.

Agree 12/12

We asked her about the specials and she listed them for us, giving us the specific brand names of theliquors and she helped us figure out what to mix with the liquor.

#7 Q: Server asked for ID if appropriate (under 30). Not Applicable Not Scored

#8 Q: Please comment, and provide age if someone wasn't carded.We are both over 40 years old, so we were not carded.

#9 Q: Server returned with beverages in a timely manner. How long? Yes 4/4 She even brought a sample of the cider beer for my guest to try before ordering it.

#10 Q: Server suggested a specific appetizer/entree. Please note any itemssuggested:

Yes 12/12

We asked her about Bo's Banging Shrimp, so she suggested some other seafood appetizer itemsthinking that was what we wanted.

#11 Q: Server suggested upsells or additions to drinks or meals if applicable: Somewhat Agree 8/10

#12 Q: Comment (note any items suggested):She did mention upgrades to our side orders for our sandwiches if we were interested.

#13 Q: Server brought additional plates, napkins, condiments for appetizer/entree. Yes 8/8 She brought us paper napkins and plates before our appetizer came.

#14 Q: Server was present when appetizer arrived. No 0/4





Page5/8

Another staff member brought out our appetizer.

#15 Q: Server checked back on appetizer satisfaction in a timely manner. 2-5 minutes 2/4 She was busy waiting on other customers, but she came back within five minutes to see how ourappetizer was.

#16 Q: Server was present when meal arrived. No 0/4

#17 Q: Server checked back on meal satisfaction in a timely fashion. How long? 2-5 minutes 5/10 After our entrees were served, she checked on us within five minutes.

#18 Q: Server cleared used plateware as appropriate and kept table wellmaintained.

Agree 4/4

She removed used plates and empty glasses as they were finished.

#19 Q: Severer offered timely refills or asked for a second beverage order. Agree 8/8 She refilled our water glasses multiple times and asked both of us for second drink orders when wefinished our first drink.

#20 Q: Server suggested a specific dessert and offered coffee or after dinner drinks.Comment on what was suggested, if anything:

No 0/12

We did not order dessert.

#21 Q: Server asked if we were MVP Rewards Members (if not already members,and explained and offered MVP card).

Yes 12/12

She asked for my card and I told her I did not have it. She then told me to write down my phonenumber so she could look it up.

#22 Q: Server presented check in a timely manner from when we were done. Agree 4/4 When we asked for the check, she brought it out in a timely manner.

#23 Q: A check presenter was used. Yes 4/4

#24 Q: Server processed payment in a timely manner. Agree 4/4 The server processed the payment in under two minutes.

#25 Q: Server was attentive to our needs throughout the meal. Agree 12/12

#26 Q: Comment on the overall attentiveness of the server.She was very attentive to our needs all throughout the evening. She brought us a sample of theStella Cidre beer. She also brought us a sample of the chipotle sauce for the Bo's Banging Shrimp,so that we could see if it was too spicy. She brought us Sweet and Low when asked and she evenasked the bartender to make my second drink a little stronger since the first one had very littlealcohol in it.

#27 Q: Overall, I was impressed with my service. Agree 12/12

#28 Q: Comment on the overall service:She did a great job attempting to meet all of our needs and special requests throughout the evening.She was friendly, social and very efficient in doing her job on a somewhat busy Friday night atBokampers.

Food and quality 90.28% 65/72#1 Q: Appetizer item(s) ordered:

Mac & Cheese Balls

#2 Q: Appetizer was the correct temperature and tasted great. Agree 12/12 The appetizer came out fairly hot and fresh. The Italian dipping sauce could have been a little warmer.The taste of both the balls and the sauce was good.

#3 Q: Appetizers came out in a timely fashion from time ordered. How long? Agree 8/8





Page6/8

The appetizer came out in less than five minutes. It was served to us very quickly.

#4 Q: Meal item(s) orderedSteak and Egg Burger and the Barbecue Beef Brisket sandwich

#5 Q: Meals arrived in a timely manner after appetizer service. How long? Agree 8/8 Both entrées came out very quickly, less than five minutes after we placed the order.

#6 Q: Meals had an appealing presentation. Neither Agree norDisagree

4/8

The presentation was nothing special for either entrée.

#7 Q: Meals were prepared exactly as ordered. Agree 12/12 There were no issues with any of the food items ordered.

#8 Q: Meals tasted excellent. Somewhat Agree 9/12 The burger was good, but the brisket was a little tough and there was just a little bit of BBQ sauce onit. I did not taste any onion straws on the sandwich.

#9 Q: Comment: give DETAILED feedback about taste and qualityThe burger tasted good, but the beef brisket was not as tender as I would have liked it to be. Therewas plenty of beef on the sandwich, but it was not as good as other briskets I have had.

#10 Q: Dessert/Coffee was served in a timely manner from time ordered. How long? Not Applicable Not Scored

We did not order dessert or coffee.

#11 Q: Dessert/coffee tasted great. Not Applicable Not ScoredWe did not order any desserts or coffee.

#12 Q: Beverage items ordered:2 Bacardi RAZZ Cranberry drinks1 Stella Cidre beer

#13 Q: Beverages were of good quality and prepared correctly, as ordered. Agree 12/12 The first Bacardi Razz Cranberry drink tasted like it had very little alcohol in it. The second one had amuch better amount of alcohol in it.

Restaurant Cleanliness 100.00% 28/28#1 Q: Outside facility was neat and well kept - no trash, debris or cigarette butts. Agree 4/4

There was no trash or debris outside the restaurant.

#2 Q: Parking lot was clean and well lit. Agree 4/4 The parking lot was clean without any garbage anywhere.

#3 Q: Which restroom was checked. Men's Not Scored

#4 Q: Restrooms were neat, clean and well stocked with toilet paper, paper towels,and soap.

Agree 8/8

All paper goods were well stocked and there was soap in the dispensers by the sink.

#5 Q: Table area was neat and clean. Agree 4/4 Our table was clean.

#6 Q: Floor areas were all clean swept. Agree 4/4 The floor in the dining room was clean as well.

#7 Q: Menus and table promotional materials (if any) were neat, clean and in goodcondition.

Agree 4/4

The menus were in good condition and clean.





Page7/8

Restaurant Overview 85.42% 41/48#1 Q: Manager was visible or interacted with guests, visited tables. Agree 4/4

One of the managers named Stephanie came to our table to see how everything was. We also sawher go to a few other tables and see how their meals were as well.

#2 Q: Comment and please describe what manager looked like, or give name ofmanager, if one was observed.Stephanie, blonde, in her early 30's, 5'7"

#3 Q: Problems I had (if any) were resolved to my satisfaction by a manger. No 0/4 Stephanie was not able to help out with our MVP card, which did not have the right amount of pointson it. She said that we would have to go back to the Fort Lauderdale location and talk with them aboutthe points missing from our card.

#4 Q: Prices were a good value for the items on the menu. Somewhat Disagree 1/4 The value did not seem great. We ordered Mac & Cheese balls for an appetizer and we only got foursmaller sized balls.

#5 Q: Menu offered an interesting and varied selection. Yes 4/4 The menu did have a nice variety of items to choose from.

#6 Q: Overall I felt welcomed, like my business was appreciated. Agree 12/12 The server made us feel very welcomed taking time to try and accommodate all our needs.

#7 Q: Based on this visit, I would return to this restaurant. Yes 12/12 I liked the service and the food was OK, but the value could improve.

#8 Q: Overall, compared to its direct competition, this restaurant is, please explainyour answer:

About the same 8/8

Bokampers was very similar in style and quality compared to Duffy's, Smokey Bones and Bru's.

Receipt %#1 Q: Please enter the amount spent at the bar and upload your bar receipt here.

$USD 3.18View Photo

#2 Q: Please enter the amount spent at dinner and upload your dinner receipthere.$USD 61.96

View Photo

https://iss-visit-files.s3.amazonaws.com/1634/682865/14717285989432064681471728562718-838002075.jpg

https://iss-visit-files.s3.amazonaws.com/1634/682865/14717287154392064711471728682058-2116584790.jpg





Page8/8

Photos

Question for Section: Receipt #1 Question for Section: Receipt #2

evaluation score visit rank 78.5% - amazon s3 · 8/19/2016 · friday august 19 2016 7:00pm randi...

Documents