european ict professional profiles in action · ict workshop members for largest possible...

CENICTSkillsWorkshop

EUROPEANICTPROFESSIONALPROFILESINACTION

TowardsaEuropeanICTProfessionalProfilessecondrelease

CWA16458:2012update

TECHNICALINTERIMREPORT

21June2017

MainCEN„EuropeanICTProfessionalProfilesinaction“projectaimistomaintainandenhancethequality,maturity,usabilityandstakeholderoutreachofthe„EuropeanICTProfessionalProfiles“CWA16458.ThefinalprojectdeliverableswillbeprovidedinCWAformat,replacingtheCWA16458currentlyinplace.The"EuropeanICTProfessionalProfiles"CWAupdatewillbecomposedbythefollowingfourmainelements.

1. EuropeanICTProfessionalProfilessecondrelease2. UserguidelinesfortheEuropeanICTProfessionalProfiles(sector-specificandgeneric)3. MethodologydocumentationofICTProfessionalProfilesconstruction4. CasestudiesillustratingICTProfilesuseinpractise

ThisreportispresentedbytheCENnominatedexpertteamJuttaBreyer(projectandexpertteamleader),RoccoDefina,TerryHook,FrédéricLau,ClareThornley,RiccardoScquizzato.www.ecompetences.eu/ict-profiles-update

CENICTSkillsWorkshop„EuropeanICTProfessionalProfilesinaction“INTERIMREPORT-June2017 2

CONTENTTABLE

1.Introduction 31.1.„EuropeanICTProfessionalProfiles“backgroundandrationale 31.2.Projectobjectivesanddeliverables 41.3.AEuropeanmulti-stakeholderprocess–partiesandexpertresourcesinvolved 5 2.Workprogramandprojectperformance 62.1.Technicalprojectplan12/2016–04/2018:aims,schedulingandstepscompleted 62.2.Projectmilestones:TheexpertmeetingsheldinParisandRome 102.3.ICTProfilesuserfeedbackcollection 102.3.1.Onlinesurvey02–04/2017 102.3.2.ICTProfilesuserfeedbackworkshopinRome 112.3.Workbetweenthemeetingsandfurthermeetingsplanned 122.4.InteractionwithCENICTSkillsWorkshopandEUmulti-stakeholderCommunity 12 3.Interimoutcomesachieved–overviewontechnicalprojectprogress 133.1.OtherrelevantEuropeane-skillsinitiativesprovidinginputtotheupdate 133.1.1.ESCO 183.2.ResultsfromEUICTmulti-stakeholdercommunityon-lineconsultation 183.2.1.Generaloverviewonparticipation,statistics 183.3.TechnicalproposalsinformingtheICTProfilesCWAupdate–maintrends 223.4.Structuredfeedbackmechanisminformingtheprofilesupdate 233.5.Casestudiesdevelopment:stakeholderperspectivesandfirstinputidentified 25 4.Outlookatthefurtherprojectwork 25 5.Glossary 26 6.References 27 7.Acknowledgements 28 AnnexA.StatisticalresultsfromtheICTProfilesusercommunityon-linesurvey


1.Introduction1.1.„EuropeanICTProfessionalProfilesinaction“backgroundandrationaleThe“EuropeanICTprofessionalProfilesinaction”projectoftheCENICTSkillsWorkshophasreceivedEC/ EFTA1 funding and directly contributes to the goals defined by the Rolling Plan 2015 for ICTStandardization2,Section3.2.5.“e-Skillsande-Learning”.Under(A)PolicyObjectives,itisstated,“Thedevelopmentand thepromotionof ICTprofessionalism requires strongconsensusandcooperationamongMemberStates.”

In particular, at page 45, Section D.2., Regarding e-Skills, Action 2, public and private sectors areinvited to collaborate on the following topic: “e-Competence Framework: Maintain the e-CF andcontinue work on job profiles, qualifications and certifications, methods and tools for thedevelopment,promotion,implementationandmaintenanceofthee-CompetenceFrameworkwithaviewinparticulartopromoteICTprofessionalism(includinginternationalcooperation).”

Building upon the European Commission’s strategic, legislation and policy communications on thetopic andwith theEuropeane-Competence Framework (e-CF) version3.0 (publishedas EN16234-1:2016 superseding CWA 16234:2014) and European ICT Professional Profiles first release (CWA16458:2012) together with further multi-stakeholder developed pan-European concepts as keycontributors,thisproject continues theworkonageneric setofEuropeanagreed ICTProfiles formultiplestakeholderapplicationandreference,andtopublishthemainprojectresultasEuropeanICTProfessionalprofilessecondreleaseinCENWorkshopAgreement(CWA)format.

Theprimeobjectiveof theCWA16458:2012update is to continue increased transparencyand theconvergence of the European ICT Skills landscape by providing a second, updated release of thegenericEuropeanICTProfessionalProfilesinlinewithcurrentmarketandbusinessneeds.

Asaresponsetothehugenumberof ICTProfileFrameworksandProfiledescriptionsusedtoday inEuropean ICT Business and Qualification systems, the CWA provides a reduced number ofrepresentative generic ICT role Profiles covering, at their level of granularity, the full ICT Businessprocess.Inconsequence,CWA16458:2012definesasetofEuropeanICTProfessionalProfiles;

• usingtheEuropeane-CompetenceFramework(e-CF)asthebasisforcompetenceidentification;and

• illuminatingandstructuringeachICTProfessionalProfilewithanumberofcomponentsincludingobservableworkoutcomesor“Deliverables”.

The23genericEuropeanICTProfessionalProfiledescriptionsreflectthetopofaEuropeanICTProfilefamilytree.TheprofilesareusedbyICTmulti-stakeholdersforreference,oralternativelyasastartingpointtodevelopfurtherICTprofessionalprofilegenerationsforspecificenvironments.

1 EuropeanFreeTradeAssociation 2http://ec.europa.eu/growth/single-market/european-standard/policy/benefits/index_en.htm


Figure1:EuropeanICTProfileFamilyTree–Generation1and2asasharedEuropeanreference–Source:CWA16458:2012

SinceCWApublication,inthefirsthalfof2012,thepan-Europeansetof23ICTProfessionalProfi6lesformulti-stakeholderreferencehavebeenverywellreceivedbytheEuropeanICTsectorcommunity.

At the policy development level, the study “e-Skills and ICT Professionalism. Fostering the ICTProfessioninEurope”carriedoutbyIVIandCEPISonbehalfoftheEuropeanCommissionin2012/13,recommended integration of the ICT Professional Profiles published by CWA 16458:2012 into theEuropeanlong-termvisionofICTProfessionalism.

TheprimaryreasonsforfurtherdevelopingtheprofessionalprofilespresentedinCWA16458:2012is

• tomaintainthemutualcompatibilitybetweenthetwointegratedandrelatedstructuresofa)ICTProfessionalProfilesandb)EN16234-1:2016(e-CFversion3.0),

• toverifyandwherepossibleincreasetheoverallmaturityoftheconceptsestablishedintheproject’sfirstrelease,and

• toprovideacontinuedguaranteeofrelevancetocurrentICTbusinesspractise.1.2.Projectobjectivesanddeliverables

Theultimateobjectiveofthe“EuropeanICTProfessionalProfilesinaction”projectistomaintainandenhance the quality,maturity, usability and stakeholder outreach of the existing CWA 16481:2012andtoreplacethisbyanupdatedversion,providingthesecondreleaseofEuropeanICTProfessionalProfilesincludingenhanceduserguidance.

Building on previous significant CEN ICT SkillsWorkshop and TC 428 “Digital competences and ICTProfessionalism”achievements,withtheEuropeanICTProfessionalProfilesfirstreleasepublishedasCWA 16458:2012 and the EN16234-1 European e-Competence Framework standard published in2016 as the key contributors, this project addresses two prime objectives (including furtherspecificationofobjectivesandsubsetaims):

1. EuropeanICTProfessionalProfilesupdatea) Verifyingthecurrentprofilescheme,profiledescriptionsandfamiliesclassificationb) Systematicallycollectingandevaluatingpracticaluserexperience


c) Consideringnewemergingtrendsd) FurtherspecificationofKPIareae) Alignmentwith/connectiontotheforthcomingnewESCOconstruct

2. Enhanceduserguidancea) ICT sector specific guidance: Steps necessary to build profiles that add value to

organisationsb) Genericguidelinesforprofilecreationacrosssectorsc) ICTProfilesuse-Casestudiesd) ICTProfilesdevelopment–methodologydocumentation

Inlinewiththesekeyobjectivesandsubsetaims,fourfinalkeydeliverableswillbeprovidedinCWAformat.

1. EuropeanICTProfessionalProfilessecondrelease(CWAPart1)2. UserguidelinesfortheEuropeanICTProfessionalProfiles,sector-specificandgeneric(CWA

Part2)3. MethodologydocumentationofICTProfessionalProfilesconstruction(CWAPart3)4. CasestudiesillustratingICTProfilesuseinpractise(CWAPart4)

1.3.AEuropeanmulti-stakeholderprocess–partiesandexpertresourcesinvolved

Significantly benefitting from the practical success of e-CF implementation, the European ICTProfessionalProfilesfirstreleasedevelopmentquicklygainedtheactivesupportofexperiencedandqualifiedcontributorsfromtheEuropeanICTbusinessandHRenvironment.Manystakeholdersandexperts contributed on a voluntary basis as they anticipated that the output would provide clearaddedvaluetotheirdailybusinessandworkactivities.Contributors to the ICTProfessionalProfilesdevelopmentcamefrommultipleworkperspectivesandcountriesacrossEurope.Contributorscamefromcompanies,associations,research,qualificationandcertificationinstitutions,etc.,amongthemCIGREF, PSA Peugeot Citroen, EuroCIO, BITKOM, EXIN International, Microsoft, Cisco, IG Metall,Fondazione Politecnico di Milano, Cap Gemini, Pôle Emploi, European e-Skills Association, Airbus,AFPA,Bancad‘Italia,Cepis,Michelin,UniversitédeBrest,PINSME,IPAJapan.

This strong expert and stakeholder involvement on multiple levels, for profile construction, isconsistent with the very positive ICT multi-stakeholder feedback received on practical applicationsince the first publication of the European ICT Professional Profiles in 2012. It provides also anexcellentbasis forfurtherengagingwiththeEuropeanICTmulti-stakeholdercommunityforthe ICTprofilesupdateinthecontextofthisproject.

Projectprogressandsensechecks in termsofqualityandmarket relevanceofwork inprogress, inclose interactionwith ICT and HR business representatives and further interested Europeanmulti-stakeholders, is assured by a four level approach to technical CWA development and multi-stakeholderapproval:

1. TheCENnominatedexpert team, composedof6members in total, is responsible forCWAdevelopment.

2. The expert team is supported by several highly qualified external experts coming from ICTbusinessandHRenvironment,enrichingtheexpertteamperspectivesonavoluntarybasisbyadditional insight, experience and expert opinion. They join the expert team members inexpert workgroup meetings and also contribute to work in progress between meetings,dependingontheirlevelofinterestandavailabilityinengaging.

3. Largely experienced in the technical field of ICT business and the ICT Professional Profilesdevelopment and benefitting from the voluntary expert contribution, the CEN nominatedexpert team is enabled to developmature proposals to the CEN ICT SkillsWorkshop. This


initiates thenext importantprocessstepof furthercommentingandresultsoptimization incloseinteractionwiththeCENICTSkillsWorkshopCommunity.

4. Finally, dissemination support by CEN Workshop members and interaction of the projectleaderwitharound500stakeholdersfromEuropeandalsosomefromoverseasparticipatingonvariousoccasions (invitation toparticipate in the ICTProfessionalprofilesuser feedbackon-linesurvey,publicCWAcommentingphase)assuresaninteractionthatgoesbeyondtheICTWorkshopmembersforlargestpossibleconsolidationandacceptanceofresults.

Figure2:The“European ICTProfessionalProfiles inaction”project –Working structure,meetingandinteractionplatforms,expertsandstakeholdersinvolved

EXPERTTEAMANDWORKGROUPMEETINGS(PARIS,ROME,DUBLIN,tbd)CENICTSKILLSWORKSHOPPLENARYMEETINGS(BRUSSELS,PARIS)

ICTPROFILESUSERFEEDBACKON-LINESURVEYICTPROFILESUSERFEEDBACKWORKSHOP(ROME)

FINALSTAKEHOLDERCONSULTATIONMEETING(BRUSSELS)

The on-line survey, CEN nominated expert team and expert workgroup meetings, CEN ICT SkillsWorkshopmeetingsandfurthertechnicalmulti-stakeholderfeedbackgatheringworkshopsarevisiblemilestonesandimportantstepsforoverallprojectprogress.2.Workprogramandprojectperformance2.1.Technicalprojectplan12/2016–04/2018:aims,schedulingandstepscompleted

The„EuropeanProfessionalProfilesinaction“projectofficiallystartedinJanuary2016withcontractsignmentbetweentheEuropeanCommissionandthestandardizationorganisationsinvolved.

Technical project work to be performed by the CEN nominated expert team started in December2016 with considerable delay, 7 months later than initially planned, but immediately after

Input+feedbackfromICTProfilesuser

community+furtherinterested

ICTstakeholder

sa


+++

WorkshopChairsandSteering

Committee

CENnominatedexpertteam

Expertworkgroup

providingexternalsupportfromICT

business

Interimreport06/17

FinalCWAplannedfor04/18


communicationofresultsoftheexpertteamselectionprocess.AnadministrativeinterimreportwasprovidedbyAFNORinlinewithinitialprojectschedulingfromNovember2016.

To ensure consistent technical project performance; in close interaction with the European ICTstakeholder community and within a realistic timeframe, a project extension until April 2018 wasapprovedbytheEuropeanCommission.

Thistechnical interimreport,rescheduledinagreementbetweentheCENICTSkillsWorkshop,CEN,theEuropeanCommission,AFNORandtheprojectexpertteam,for June2017,adjustsoriginal taskplanningandmilestones to thisnewproject timeframe. It focuseson the technicalperformanceofproject progress from expert teamwork commenced in December 2016 until final delivery of theapprovedCWAplannedforApril2018.

Table1:Readjustedtechnicalprojectplanincludingmilestones.Gantt:December2016(12/16)–April2018(04/18)

Achievedprojectmilestonesaremarkedingrey.

Month

Step

12/16

01/17

02/17

03/17

04/17

05/17

06/17

07/17

08/17

09/17

10/17

11/17

12/17

01/18

02/18

03/18

04/18

A CWA16481:2012Feedbackcollectionandstructuring

Developandimplementstructuredfeedbackmechanism

A D

1a.survey,invitingICTProfilesuserstoofferopinions

B

ü

1b.newsitemone-CFwebsite

1c.onedayworkshopwithknownprofileusers

C

1d.systematicfeedbackstructuring

E

2 CollectrelevantfeedbackfromotherEUinitiatives

a.otherEUe-Skillsactivities

b.ESCOprogress

c.fromCENenvironment

B Maintainandupdateprofiles–towardsthesecondrelease

1 SystematicevaluationoffeedbackcollectedunderactivityA.


Month

Step

12/16

01/17

02/17

03/17

04/17

05/17

06/17

07/17

08/17

09/17

10/17

11/17

12/17

01/18

02/18

03/18

04/18

2 EuropeanICTProfessionalProfileupdateinallcontentbasedongatheredinformation

F

3 Exploreandidentifytypicaljobclustersandenhanceconceptofjobfamilies

C Provideenhanceduserguidance

1 Casestudies

1a.Gainrelevantuserexperience–goodpractiseexamples

1b.Identifymainrelevantstakeholdersperspectivesappropriateforcasestudies

1c.Developcasestudies

1d.Seekstakeholdersfeedback

1e.Optimisethecasestudiesinaccordancetofeedbackreceived

G

2 Editsectorspecificandgenericguidelinesforprofileuseanddevelopment

H

3 Developmethodologydocumentation

I

D Consensus-building,usersupportandcommunication

1 On-goingmulti-stakeholder


Month

Step

12/16

01/17

02/17

03/17

04/17

05/17

06/17

07/17

08/17

09/17

10/17

11/17

12/17

01/18

02/18

03/18

04/18

interactiontoinformonprojectaimsandprogress

2 Stimulatingandmoderatingthefeedbackprovisiononfirstversionoftheprofiles

3 Facilitatingon-goingusersupporttostakeholdersondemand

4 RegularreportingtotheCEN/ECandICTSkillsWorkshop

K L

5 CoordinationofCWAdevelopmentfromdrafttofinalversion

M N

Milestones

MilestonesAtoEandKareachievedbythisdateofinterimreportdeliveryinlinewiththeprojectplanning.Theyarefurtherdetailedinthefollowingsub-chapters.

ü A–Projectteamestablished

ü B–On-linesurveyclosedandresultsavailable

ü C–Resultsfromuserfeedbackworkshopavailable

ü D–Structuredfeedbackmechanism

ü E–Allfeedbackcollectedandsystematicallystructured

ü K–InterimreportdeliveredtoCEN/EC

MilestonesFtoIandLtoNwillbeachievedinthesecondphaseoftheprojectfollowinginterimreportacceptance:

• F–EuropeanICTProfessionalProfilesupdatedbasedongatheredinformation

• G–Casestudiespublished

• H–Userguidelinesavailable

• I–Methodologydocumentationavailable

• L–FinalprojectreportdeliveredtoCEN/EC

• M–DraftCWA(PrCWA)availableforpubliccommenting

• N–FinaldraftCWA(FPrCWA)forformalapproval


2.2.Projectmilestones:TheexpertmeetingsheldinParisandRome

Thetechnicalexpertmeetingsareconsideredasprojectmilestonesandareessentialcomponentsofworkprogress.Thetechnicalworkmeetingsaremainlyorganisedovertwodays.OnthefirstdaytheCEN nominated expert team members meet, review and agree work achievements to date. Thisagreementprovidestheinputforthefollowingday’smeetingofthelargertechnicalexpertworkinggroup. To achieve an appropriate, “European” ambiance, independent of national and regionalinfluences,themeetingstakeplaceindifferentlocationsacrossEurope.

TheParismeeting inFebruary2017,kindlyhostedbyCIGREF,wasthekick-offforasetoftechnicalexpertmeetingstobeheldduring2017.

The most important initial aims were to create a common understanding of the “European ICTProfessionalProfiles inaction”projectobjectivesona technical level, to identify themost relevantquestions,hypothesisand firstagreementsonareasof specific importance for the ICTprofessionalProfilesupdateandcomplementarymaterialdevelopment(userguide,methodologydocumentation,casestudies).Itwasalsoanopportunitytoanalyseanddiscusstogetherinmoredetailotherrelevante-Skills initiatives thatmay be of relevance to the European ICT Professional Profiles update frompolitical,contentand/oruserperspectiveviewpoint.Furtherdetailonthisisspecifiedinchapter3.1.

TheoutcomeoftheParismeetingwasanagreementonnextstepsattheCENtechnicalexpertslevelinordertopreparefirstvaluable input fordiscussionduringtheRomeexpertmeeting inMay2017wherefurthervoluntaryexpertswouldparticipate.

TheRomemeetings inMay2017,kindlyhostedbyConfindustriaDigitaleandASSINTERN,providedan opportunity to systematically discuss and further consolidate expert team work performed bynow,and,veryimportantly,allthevaluablefeedbackcollectedfromICTprofessionalProfilesusersviatheon-linesurveyandauserfeedbackworkshopheldthedaybetweentheexpertteamandexpertworkgroupmeetingsat thesame location.Theoutcomeof this intensive three-daysmeetingwasafirstagreementonthemain ICTbusinesstrendstobeconsidered.Firstdetailonthis isspecified inchapter3.2.Inadditionfurtherusefulsuggestionsfortheachievementofahigh-qualityupdateandthe implementation supporting documentation were shared including the basis for agreement onpossiblenewprofilestobeaddedtothecurrent23.

2.3.ICTProfilesuserfeedbackcollection

2.3.1.Onlinesurvey02–04/2017

To collect additional input on the European ICT Professional Profiles first release current userexperienceandimprovementpotential,astakeholderon-linesurveyranfrom24thofFebruaryuntil20thofApril2017.

Thesurveyaddressedthefollowingissues

• RespondentprofileandbackgroundofICTprofilesapplicationexperience

• Feedbackonthecurrentprofilesandfamilyapproach

• Feedbackonthetemplateappliedforprofilesdescription

• Suggestionsregardingimprovementofexistingprofiles

• Suggestionsregardingnewprofilesanddeliverablestobeincludedinthenextversion

• Anyrecenttechnologytrendsandbusinessdevelopmentstobespecificallyconsidered(e.g.cloudcomputing,bigdata,etc.)

• Stakeholdermotivationtoshareuserexperiencesbyactiveparticipationintheuserfeedbackworkshop,updatingprocess,casestudiesdevelopment,etc.


• Suggestions regarding the service level and further implementation of the European ICTProfessionalProfilesinEUenvironment

The survey has added vital evidence of the current and potential value that European ICT Profilesbringtothe fieldof ICTprofessionaldevelopment.Limitedstatisticalevidenceexistswithregardtothe processes deployed by employers to effectively manage their ICT professional workforce. Thefeedback from this survey provides a snapshot of the ways in which some organisationssystematically seekways to address skills requirements, gaps or shortages. Some survey outcomesarestillunderevaluation,however,theexpertteammembersarealreadyconfidentthattheyprovidevaluableinputfortheEuropeanICTProfessionalProfilesupdateandwillalsoprovideinspirationonfuture developments and activities related to ICT Profile implementation and use across Europe.Moredetailonthesurveyresultscanbefoundinchapters3.2and3.3.

2.3.2.ICTProfilesuserfeedbackworkshopinRome

TheICTProfilesuserfeedbackworkshopon4thMay2017inRomeprovidedauniqueopportunitytoexchange and discuss relevant European ICT Professional Profiles user experienceswith a broadergroupofknownICTProfilesusersinanappropriatetechnicalcontext.Theaimofthemeetingwastocollect and discuss detailed technical application feedback in a structured environment in order todirectlyinfluencetheforthcomingEuropeanICTProfessionalProfilesupdate.

27participants (fromAssinter Italia,ObservatoireEuropéendesMétiersde l’EconomieNumérique,Confindustria,Poste Italiane, IrishComputerSociety,FondazionePolitecnicodiMilano,CIAPE,EXIN,CIGREF,Engineering Ingegneria InformaticaSpA,Universitàdegli StudidiMilano-Bicocca,Certipass,AgID,netmind,InstitutPI,AICA,CapGemini,Tekom,IVI,AssinformandfurtherCENnominatedexpertperspectives) from seven European countries (Ireland, France, Italy, Germany, Spain, UK, TheNetherlands) came together to exchange their ICT profiles application experiences and to makesuggestionsforICTProfilesupdatingfromdifferentperspectives.

Figure3:UserfeedbackworkshophostedbyConfindustriaandAssinformon4thMay2917inRome

The selected composition and diversity of the groupmade it possible to cover themajority of ICTProfessionalProfileapplicationsincurrentuse.

Followingaroundtablediscussion,sub-teamswerebuilttoinvestigatetwokeyquestionswithsub-setpointsfromdifferentperspectives:

1. Yourexperiences:DotheICTProfilesforyourpurposesworkastheyare?1.a.Whatisgood?1.b.Whatdoesnotwork?Why?


2. Yourvisionsandrecommendationsforthenextversion2.a.Newtrendsinbusinessandtechnologytobeconsidered?2.b.Newprofiles?2.c.Suggestionsforimprovingthetemplate?2.d.Yourproposalsfortheuserguide?

Theseguidingquestionswereexploredbysixworkteamscoveringthefollowingperspectives:

1. HRmanagement&development

2. Consultancy&research

3. Policymaking

4. Qualification&certification

5. Assessment&careerguidance/development

6. TheICTProfessionalperspective

All teamwork generated interesting resultswhich fed a first plenarydiscussion and additionaly theexpertdiscussionsofthesecondworkgroupmeeting,hostedatthesamelocationthefollowingday.Thedetailsarecurrentlyunder scrutinyby theCENnominated ICTProfilesexpert team inorder toinformtheforthcomingICTProfilesupdateandcomplementarymaterialdevelopmentforenhanceduserguidance.Theearlydirectiontakenisexplainedinmoredetailinchapters3.3.and3.5.

2.3.Workbetweenthemeetingsandfurthermeetingsplanned

Whilst the two-day-workshopsbetweenCENexpertsandmembersof the technicalexpertworkinggrouprepresentobservablemilestonesofthetechnicalprojectwork,theworkbetweenmeetingsisequally crucial. Each meeting has an intensive follow-up where the most important results aresynthesisedandsummarised reflectingcommonagreements.Where relevant, theexpertscontinueto work in sub-teams, e.g. for advancing first proposals in the fields of updating deliverables andexisting ICT profiles, developing new profiles of relevance to current ICT business practice, userguidance,casestudiesandmethodologydocumentationdevelopment.

Theprojectteamleaderfacilitatesandprovidesdirectionforfurtherwork,encompassingnextstepsand expected outcomes and also prepares for the next meeting. The experts are experienced invirtualcommunicationtechniquesandmaintaincontactthroughe-mailandconferencecalls.

Until the accomplishment of the “European ICT Professional Profiles in action” project including“European ICT Professional Profiles second release” CWA publication in April 2018, two moretechnicalexpertworkingmeetingsareplanned.Thethirdmeetingisplannedon21and22SeptemberinDublin,kindlyhostedbyIrishComputerSociety,firmdatesandaimsofthefinalexpertmeetingwillbeestablishedbasedonworkprogress.

2.4.InteractionwiththeCENICTSkillsWorkshopandEUmulti-stakeholderCommunity

Following the firstconsolidationof technicaloutcomesona technical level, theyarepresented, re-discussed and further consolidatedwithin the CENworkshop stakeholder community. CEN plenarymeetings provide the key opportunity to regularly report on and to review the project work inprogress. “European ICT Professional Profiles in action” project plans and work progress werepresentedanddiscussedattheCENplenarymeetingsinNovember2016andMarch2017inBrussels.ThenextCENICTSkillsWorkshopmeetingisplannedfor15thofSeptember2017inParis.

Further detailed discussions and collection of ICT stakeholders’ feedback and input on the projectworkachieved isplanned in thecontextofanopentechnical session inDecember2017or January2018, kindly hosted by the European Commission in Brussels, when the first consolidated expert


draftsoftheforthcoming“EuropeanICTprofessionalProfilessecondrelease”forfurtheradjustmentbyEuropeanmulti-stakeholderfeedbackinallfourCWApartswillbeavailable.

3.Interimoutcomesachieved–overviewontechnicalprojectprogress3.1.OtherrelevantEuropeane-skillsinitiativesprovidinginputtotheupdate

Severale-skillsinitiativesexistinEurope,undertheumbrellaoftheDigitalAgendaforEuropeandtheDigital Skills and JobsCoalition3. It is crucial, in theupdatingof ICTProfessional Profiles, to take inconsiderationthemainresultsfromtheseinitiatives,inorderto:

- reinforcetheexistenceofaEuropeanembeddedenvironmentonthistopic,providingacommon view and synergy, maximizing the results and investment from manystakeholders;

- facilitate thecommonuseofconceptsandgiving,wheneverpossible, clearevidenceoftheexistingrelationshipbetweendifferentsources,documentsandperspectives;

- increase the quality of ICT Profiles content, by assuring they are in line with all therecognizedrelevanttrendsformarketandtheprofessiondevelopmentneeds.

Thefollowing,non-exhaustive, list includesthemain initiativesandkeypublicationsthathavebeentakeninconsiderationasinputfortheICTProfessionalProfilesupdating.

• Development and Implementation of a European Framework for IT Professionalism (2017Capgemini,EYandIDC)4

The project has been carried out for European Commission, Directorate General Internal Market,Industry,EntrepreneurshipandSMEandaimedtoachievethreeobjectives:

1. UpdatingkeyindicatorsandprogressonthesituationconcerningtheITprofessionbasedonthe latestdata, trendsanddevelopments, regarding theevolutionof thesupplyanddemandof IT professionals in Europe, the situation concerning IT industry training andcertifications and the evolution at international level including an analysis andcomparisonofthesituationforCanada,Japan,USA,Germany,FranceandUK.

2. Provide a clear view for development and implementation of the four foundationalbuilding blocks 5 that provide a first comprehensive European framework for ITprofessionalism:

• Bodyofknowledge;

• Education,Trainingandcertifications;

• Competences;

• ProfessionalEthics.

3. EstablishmentofagroupofleadingEuropeanexpertsinthisfieldfromkeystakeholders,government,academiaandindustrytoassistinthedevelopmentandtheimplementationoftheframeworkinEurope,coordinateactionsandpreventfragmentedinitiatives.

• High-TechLeadershipSkillsforEurope(2017,byEmpirica,pwcandIDC)

3TheDigitalSkillsandJobsCoalitionbringstogetherMemberStates,companies,socialpartners,non-profitorganisationsandeducationproviders,whotakeactiontotacklethelackofdigitalskillsinEurope.https://ec.europa.eu/digital-single-market/en/digital-skills-jobs-coalition4ServicecontractEASME/COSME/2014/0125Thefourbuildingblockshavefirstlybeendefinedinthereport"e-SkillsandITprofessionalism:FosteringtheITprofessioninEurope"(2012).ThedocumentisthefinalreportofaprojectcarriedonbyCEPISandtheInnovationValueInstitutethatmaybeconsideredasoneofthekeymilestonetotakeinconsiderationonITprofessionalism.Themainresultsfromtheprojecthavebeenthestartingpointfortakeninconsiderationbysucceedingprojects.


The document provides a summary of the state-of-the-art of high-tech leadership skills in Europe, and it highlights concrete proposals for action and how best to implement an EU- wideagendaatMemberStateandEuropeanlevel.Theseproposalsarebasedontheresults ofaconsultationprocessinwhichexpertssharedtheirexperiencesandtheirvisionsonhigh- techleadershipskillstowards2020andbeyond.

• e-Skills:EuropeanFoundationalICTBodyofKnowledge(2015,byCapgeminiandEY)

This European Foundational ICT Body of Knowledge serves as an entry point for anyone contemplatingacareerinICT,andenteringfromotherprofessions;facilitatescommunication betweenandunderstandingofICTprofessionalsinEuropeinwhateversectortheyareactive, thereby reducing risks and strengthening ICT professionalism; and helps to increase the supplyandpoolofICTprofessionalsbycontributingtoabetterperceptionofICTjobs.

• e-Skills in Europe: Trends and Forecasts for the European ICT Professional and DigitalLeadershipLabourMarkets(2015,byEmpirica)

In this report Empirica describes the development of e-Skills in Europe, both for ICT practitioners and for e-leadership skills, looks at changes in numbers of ICT students and graduates as amajor source of talent entering thisworkforce, and elaborates trends of e-Skills ande-leadershipskillsdemandandsupply toupdatea foresight scenarioand forecastuntil 2020.Itdescribesthedevelopmentofe-SkillsinEurope,bothforICTpractitionersandfore- leadershipskills,lookatchangesinnumbersofICTstudentsandgraduatesasamajorsource of talent entering this workforce, and elaborate trends of e-Skills and e-leadership skills demandandsupplytoupdateaforesightscenarioandforecastuntil2020.

• e-SkillsinEurope:MeasuringProgressandMovingAhead(2014,Empirica)

In this study the supply and the demand of e-skills across Europe are monitored and thepolicyinitiativesandmulti-stakeholderpartnershipsintheEuropeanUnionarebenchmarked.Italsoanalysestheevolutionofthesupplyanddemand in the last ten years. This reportprovides: a better understanding of the initiatives launched at EU andnational level since2008; proposals for new approaches (wherever appropriate) to remedy the situation; andelaboratesonsuccessfulwaysandefficientmeanstofostermulti-stakeholderpartnershipstoreducee-skillsshortages,gaps andmismatches.

• e-Leadership:e-SkillsforCompetitivenessandInnovationMarch2013,Empirica,IDC,INSEAD

Thisisthefinalreportofthestudy:'Vision,roadmapandforesightscenariosforEurope2013-2020' (eSkills Vision). The key objective of this study is to help reduce innovation skillsshortages,gapsandmismatchesinEurope,byprovidingsound,unbiasedempiricalevidenceonhowthesupplyanddemandfordifferenttypesof ICT-relatedskills isevolving inEuropeunder different socio-economic scenarios. A sufficient skills base in this domain is animportantenabler forcompetitivenessand innovation inEurope.TheevidencedeliveredbythisstudyshallencourageandfacilitatethedialogueandcooperationbetweenpolicymakersandrelevantstakeholdersattheEUandnational levelsaboutthe implicationsandrequiredactions to be taken to address current as well as anticipated skills gaps and shortages. Aspecial focusof thestudy isonhigher-level innovationskills (whicharecalled“e-leadershipskills")nexttotheanalysisofthesupply-demanddevelopmentsfor ICTpractitionerand ICTuserskills.

• TowardsEuropeanQuality Labels for ICT IndustryTrainingandCertification (Empirica, EXIN2013)

Thisdocument is theReportof theproject ‘Quality Labels forTrainingFosteringe-Skills forCompetitiveness and Innovation’ The ultimate objective of the study is to develop qualitylabels for industry-based training and certification (IBTC). Providing a road map towardsquality labelling in the IBTC domain is expected to support further integration of industry-


based training into vocational education and training systems, improving transparency andtransferabilityofqualificationsinEurope.Thestudyalsoprovidesareliablepictureofe-SkillsIBTC supply and demand across Europe, map IBTC offers to the European e-CompetenceFrameworkandprovidetheprototypeofanonlineservicetostakeholders.

• e-Skillsand ICTprofessionalism:Fostering the ICTprofession inEurope (2012,byCEPISandInnovationValueInstitute)

ThisprojectreflectsparalleleffortstomaturetheICTprofessioninotherpartsoftheworld,suchasTechAmericainUnitedStatesandITAinJapan.Thisprojectaimedtosupportingthedevelopmentof a European framework for ICTprofessionalism,with the goal of enhancingprofessionalism and mobility across Europe. The project also incorporates proposals tosupportthedevelopmentofaEuropeantrainingprogrammeforICTmanagers.

• e-CFCOUNCIL(e-CFAlliance)

The project, funded by ERASMUS+ program and led by Fondazione Politecnico diMilano6,intendstoestablishastableallianceintheICTsectorgatheringthekeymarketplayersacrossEurope, i.e.socialpartners,regulatorybodies,VETorganisations,researchcentres.Thee-CFCOUNCILspecificgoalsandoutcomesare:

o The design of a common reference scheme (e-CF COUNCIL scheme) for vocationalqualificationsandcertifications,includingpriorlearningrecognition;

o ThedesignofasetofEQF-basedLearningUnitsrelatedtoabout15e-competencesselectedfromthee-CF3.0e-competences;

o The design of a pilot joint vocational qualification based on the e-CF COUNCILscheme, identified within the ESCO IT Occupations, and including a subset of theselectede-competenceswiththeproperlyrelatedreferencelearningunits;

o Thedevelopmentoftherelated learning/trainingcontentforeachselected learningunit,feedingthee-CFCOUNCILopencontentrepository;

o Thedevelopmentof a transnational pilot blended training initiative focusedon thepilot qualification’s targeted e-competences and learning units, using the e-CFCOUNCILopencontent;

o Thedevelopmentoftheassessmentprocessforeache-competence included inthepilotqualification.

TheprojectisexpectedtoendinNovember2018.

• E-SKILLSMATCH

TheprojectisfundedbyErasmus+ProgramanddeliveredbyaConsortium7ledbyStockholmUniversity. The general objective is to develop and demonstrate a European-wide learningtechnology system, dynamically adapted to changes occurring in job labour marketclassifications thatwill support (re)- training for acquiring the necessary e-Skills and digitalcompetencestoaccessthedesirablejobswithintheICTsector.

Theprojectwilldevelopa systemthatclassifies ICT skillsanddigital competencesachievedthrough formal, non-formal and informal learning and enable them to be related to

6Thee-CFCOUNCILprojectisdeliveredby:FondazionePolitecnicodiMilano,CEFRIEL,CNA-ICT,ADFORS.p.A.,FIOMLombardia(Italy),ESICenterEasternEurope,BulgarianAssociationofSoftwareCompanies–BASSCOM,NationalAgencyforVocationalEducationandTraining–NAVET (Bulgaria), bITa Center, CIONET, EXIN (Netherlands), University of Alcalá – UAH, Services Federation of CCOO, DG Formacion –ComunidaddeMadrid(Spain),PIN-SME,DIGITALEUROPE(Belgium).7FollowingorganizationarepartoftheConsortium:StockholmsUniversitet,FondazionePolitecnicodiMilano,UniversidaddeAlcalá,Adfor,GovernmentToYouAisbl


qualificationsandoccupationintheICTsectorandtoopenlearningandtrainingsystemsthatprovidetheseskillsandcompetences.FinalreportisexpectedinAutumn2017.

• TheEDISONproject

Edison is an initiative designed to accelerate the creation of the data science profession.SupportedbytheEuropeanCommissiontheprojecthasacoreconsortiumofsevenpartners,University of Amsterdam, University of Southampton, University of Stavanger, EGI, DeltaEngineering,FTKandInmarkEuropa.

AnoutputoftheinitiativeisthedevelopmentoftheEDISONcollectionanexpandingvolumeof reportsanddescriptions that collectivelymakeupand support theEDISONDataScienceFramework(EDSF).

GiventheincreasingrelevanceofdatamanagementtotheICTdomain(see3.2.2)EDISONhasthe potential to inform the update of ICT Professional Profiles. In consequencerepresentatives of eachproject have attendedeachother’s project. This exchangeof ideasand concepts enriches each initiative and facilitates alignment and common technicalunderstanding.www.edison-project.eu

RelevantGlobale-Skillsinitiativesandprojects

• Japanese i-CompetencyDictionary Japan, InformationTechnologyPromotionAgency(IPA) i-CD)

IPA released “i Competency Dictionary (iCD) “as a structured dictionary composed of the“TaskDictionary” and the “Skill Dictionary”. The iCD is the result of the IPA investigationabout the ideal way of the skill standard in the IT human resource development. The iCDsuggestsTasks,Skills,Roles,and Jobsneeded fornotonly theconventionalbusinessmodelsuchassystemintegratorbutalsothenewagebusinessmodelssuchassecurity,cloud,anddatascience.https://www.ipa.go.jp/english/humandev/icd.html

• SkillsFrameworkfortheInformationAge(SFIA)

Askillsframeworkwitheco-systemofpartners.Ithasvalueaddcomponentsthatincludethecapacitiytodevelopjobprofilesandcareerpathways.https://www.sfia-online.org/en/reference-guide

• Canada

The ICTC Information and Communications Technology Council has an IT occupational framework (e talent). Under each of the categories is a long list of sample job titles and a link towhere current employment is (sector plus geography) and also to current vacancies andrelevantcourses(postsecondary).http://www.etalentcanada.ca/occupation-overview/Relevantpolicyreports

• DIGITALEUROPE AND THE EC’S SKILLS STRATEGY 2016 - Recommendations fromDIGITALEUROPE - Boosting the skills for the future of digital Europe (January 2016,DigitalEurope)

ThispositionpaperarticulatesrecommendationstotheEuropeanCommissionforclosingthedigital skills gap. Concrete recommendations for actions that could be included in theEuropeanCommission’sSkillsStrategytobepublishedinMay2016.

These recommendations reflect, among others, Digital Europe’s work under the GrandCoalition for Digital Jobs and the e-Skills for Jobs campaigns, two European CommissioninitiativesthathavealreadycontributedtoreducethedigitalskillsgapinEurope.


• The Future of Jobs Employment, Skills and Workforce Strategy for the Fourth IndustrialRevolution(2016,WorldEconomicForum)

TheFutureof JobsReport isa first step inbecoming specificabout thechangesathand. Ittaps into the knowledge of those who are best placed to observe the dynamics ofworkforces—ChiefHumanResourcesandStrategyOfficers—byaskingthemwhatthecurrentshifts mean, specifically for employment, skills and recruitment across industries andgeographies. In particular, the initiative has introduced a newmeasure—skills stability—toquantify the degree of skills disruption within an occupation, a job family or an entireindustry. The report provides also an outlook on the gender dynamics of the changesunderway, a key element in understanding how the benefits and burdens of the FourthIndustrialRevolutionwillbedistributed.

RelevantISOstandards

There are a numberof ISO standards that areparticularly relevant to ICT and there are alsomoregenericISOstandards,forexamplearoundmanagementandqualitymanagementthatarerelevant,particularly at the higher levels of seniority within the ICT Profiles. A selection that have beenidentified so far are indicatedbelowat the levelof a reference to theappropriate standard ratherthanadetailedanalysisoftheparticularsections.

StandardsofdirectrelevancetoICT

• ISO/IEC27000family-Informationsecuritymanagementsystems

Withinthisgroup(family)ofstandardtherearangeofstandardsofrelevancetoICTsecuritymanagement.ISO/IEC27001isthebest-knownstandardinthefamilyprovidingrequirementsforaninformationsecuritymanagementsystem(ISMS).

• ISO/IECTR19759:2015SoftwareEngineering-Guidetothesoftwareengineeringbodyofknowledge(SWEBOK)

This standard characterizes the boundaries of the software engineering discipline andprovidestopicalaccesstotheliteraturesupportingthatdiscipline.ThisisinterestingasitisastandardthathasadirectlinktoanexistingBodyofKnowledge.

StandardsofgeneralrelevancetoICT

• ISO9001:2015Qualitymanagementsystems–Requirements

Thisstandardspecifiesrequirementsforaqualitymanagementsystemwhenanorganization:

• needs to demonstrate its ability to consistently provide products and services thatmeetcustomerandapplicablestatutoryandregulatoryrequirements,and

• aims to enhance customer satisfaction through the effective application of thesystem, including processes for improvement of the system and the assurance ofconformitytocustomerandapplicablestatutoryandregulatoryrequirements.

It also includes, which is new for this latest version a new clause, 7.1.6, on organizationalknowledgeanditsmanagement.

Relevantbodiesofknowledge

• EnterpriseInformationTechnologyBodyofKnowledge(EITBOK).

ThishasbeendevelopedbyIEEEandACM(http://eitbokwiki.org/Main_Page)Ithasfourteenchaptersorganisedundertwomainsections,theEnterprisePerspectiveandtheLifeCycleperspective.Eachchapterislinkedtotherelevantsectionsofthee-CFandotherframeworksincludingSFIAandIT-CMF.


Part1:TheEnterprisePerspective1.EnterpriseArchitecture2.StrategyandGovernance3.ChangeInitiatives4.Interoperability5.Security6.Quality7.DisasterPreparedness8.OperationsandSupport9.EthicsPart2.TheLifeCyclePerspective10.Requirements11.Acquisition12.Construction13.TransitionintoOperation14.MaintenanceandControl

3.1.1.ESCO

ESCO is an important European Commission sponsored EU-initiative that provides a multilingualclassification of European Skills, Competences, Qualifications and Occupations. The ESCOclassification identifies and categorises skills, competences, qualifications and occupations relevantfor the EU labour market and education and training. It systematically showstherelationshipsbetweenthedifferentconcepts.ESCOisdesignedtofacilitatejobsearchingandjobmatching and in addition it can play a significant role in career management and labour marketanalysisEurope-wide.

InrelationtoEuropeanICTProfessionalitisimportanttorecognisethatESCOencompassesthevastarray of occupations prevalent across the EU, a much wider scope than ICT profiles, and it iselaboratedatamuchhigherlevelofgranularityinjobprofilesidentification.

However,itislogicalandusefulthatalthoughthetwoconstructsdifferinscopeandapplicationtheremustbeaconsistentandunderstandablerelationshipbetweenthem.CooperationbetweentheESCOproject development team and the EU ICT professional profiles team has enabled constructivediscussionswhichsupportthecreationofa‘linkingtable”thatwillsupportcross-referencebetweenthetwostructures.Takingintoaccountthegranularityofthecomponentswithineachstructure,theoccupation tablewithinESCO identifying118 ICToccupationalprofiles isbeingusedasa referencepoint to connect to the generation 2 profiles of the updated European ICT Professional Profilesexpectedtoconsistofca.27ICTroleprofilesintotal.Inthiswaybothstructureswillnotonlyrelatetoeachotherbuteachwilladdvaluetotheother.3.2.ResultsfromEUICTmulti-stakeholdercommunityon-lineconsultationfortheprofilesupdate

To collect additional input on practical use and improvement potential of the European ICTProfessionalProfilesCWA16458,thestakeholderon-linesurveyranfrom24thofFebruaryuntil20thofApril2017.SomesurveyoutcomesarestillunderevaluationbuttheteamisalreadyconfidentthattheyprovidevaluableinputfortheEuropeanICTProfessionalProfilesupdate.


3.2.1.Overviewonsurveyparticipationandstatistics

The“EuropeanICTProfessionalProfiles“userfeedbacksurveyprovidedaveryimportantopportunitytogetrealisticanddetailedinsightoncurrentuseofICTProfilesinpractice.

ThemainaimwastocollectqualifiedtechnicalfeedbackfromstakeholdersandexpertsfamiliarwiththeCWAfirstreleaseandwithunderstandingoftheoverallprofilestructureandlookfromapracticalapplication standpoint. Their collective input will inform the forthcoming update and provideguidancebaseduponexpertexperienceofcurrentmarketandtechnicaltrends.

Officiallaunchofthesurveythroughadisseminationmessagefromtheprojectleader,wassupportedandredistributedbyaseriesofinterestedstakeholders(e.g.(ICS)2,EuroCIO,CIGREF,CEPIS,CRUETIC,IVI)withintheirnetworks.

Taking into account the project’s focussed approach (sse section 1.2.) i.e. addressing quality overquantitythefeedbackcollectedwashighqualityandfitforpurpose.

80 respondents from 11 EU-countries and four additional countries (Belgium, Estonia, France,Germany, Hungary, Ireland, Italy, Malta, Netherlands, Spain, UK and Ukraine, Canada, Malaysia,Japan) reported on their factual ICT profiles knowledge, application experiences, enhancementsuggestions,etc.

Theorganisationcharacteristicsofrespondentswerewellbalancedtoensurecollectionoffeedbackfrom multiple stakeholder perspectives, from ICT supply and demand companies, public sector,universities,othertypesofqualificationandcertificationproviders,sectorassociations,tradeunions,consultancyandresearchandothertypesofinstitutions.

Figure4:Organisationcharacteristicsofsurveyrespondents

Representationofstakeholdersoperatinginaregional,national,Europeanorinternational/globalcontextwasequallywellbalanced.


Figure5:Answerstoquestion“Acrosswhichgeographydoesyourorganisationoperate?”

Thefollowingfigure6showsthattheenvisagedsurveykeytargetstakeholdergroup,familiarwiththeEuropeanICTProfessionalProfilesconcept,wasreached.

Figure6:Answerstoquestion“HowfamiliarareyouwiththeEuropeanICTProfessionalProfiles?”

81,25%ofrespondentsindicatedthattheyareactivelyusingtheprofiles(51,25%)orintendingtodosointhefuture(30%).

Figure7:Answerstoquestion:“Areyouusingorintendingtousetheprofiles?”


AnswerscollectedregardingICTProfileapplicationsdemonstratedthatthefirstICTProfilesCWAhasreachedit’sprimarygoali.e.multipleapplicabilitybyabroadvarietyofstakeholdersusingacommonlanguageandparticipatinginaconvergenceofterminologyforICTprofessionaldevelopment.

Figure8:Answerstoquestion“Ifyouareusingtheprofiles,pleaseindicateforwhatpurposes?”

TheconstructionmethodologyofEUICTprofilesencouragestwobasictypesofapplication:1.usingtheprofilesasareferenceastheyaredescribedintheCWA,or2.adaptingthentoaspecificcontextandusingthemasatemplatetocreatemoredetailedgenerationthreeprofiles.Feedbackindicatedthatstakeholdersarecomfortableinusingthemineitherway.


Figure9:Answerstoquestion“Ifyouareusingtheprofiles,pleaseindicatethegeneralapproach.”

84%ofrespondentsstatedthatthe23ICTProfessionalProfilesareusefulorveryusefulfortheirwork.

Figure10:Answerstoquestion“Howusefularethe23Profiles(„generation2“)foryou?”

Thedetailedstatisticaloverviewofthe„EuropeanICTProfessionalProfiles”on-linesurveyresultscanbefoundinAnnex1ofthisreport.

3.3.TechnicalproposalsinformingtheICTProfilesCWAupdate–maintrends

Feedback gained from technical experts and stakeholder meetings including ICT Profiles userfeedback workshop, systematic analysis of the on-line survey results and outcomes of the firstinvestigationphaseonotherrelevantEuropeane-Skillsinitiatives(seesection3.1.)havehighlightedthefollowingmaintrendsforconsideration.

• Information Security is an increasing challenge that threatens all communities benefitingfromuseof the Internet.Governments,public sector,businessand individualusers requireprotectionand reassurance that their data is safe. The implication for the ICTprofession isthat all ICT professionals must address these growing threats, not only highly specialisedsoftwareengineers. It is recognised that securitymustbe imbedded inall ITprocessesanddevelopmentsandtheresponsibilityforpreventativemeasuresisacrosscuttingissueforallICT professional roles. Consequently all existing and any new Professional Profiles will beexaminedandifnecessaryamendedtotakeintoaccountthison-goingthreat.

• ‘Agile’workingmethodsareincreasinglydeployedforICTdevelopments.Thismethodologyisusedespecially for softwaredevelopment,and is characterizedby thedivisionof tasks intoshortphasesofworkandfrequentreassessmentandadaptationofplans.The‘Agile’iterativeapproach grows in popularity because of its productivity benefits and improved speed ofimplementation.Thenatureof thischange inprocessgivesrisetomodifiedbehaviourof IT


professionals and in some cases restructures individual job content. As this is a pervasiveprocess it has implications for the role characteristics of some existing profiles and alsopotentiallyfortheconstructionofnewroles.

• Data and Big data: IBMstates that,eachday,2.5quintillionnewbytesofdataare createdaround theworld8.Awareness of the value of data and the need tomanage it is driving arequirement formore expertise in this area, often referred to as data science. Big Data, aterm used to describe extremely large data sets, illustrates the challenges encountered tocapture, store, analyse, search, share, transfer, visualise, query, update and protect vastquantitiesofinformation.Asexperienceandknowledgegrowsaboutthemanagementofthisvastpoolofdata,sodoesthegrowthininstrumentstoaddressitandthisdrivesanincreasingdemand fordata specialists todeploy these innovative tools.New rolesand jobsarebeingcreated with titles such as DataModeller, Data Visualisation specialist, Research specialistand many more. EU Professional Profiles will address this trend potentially through thecreationofnewprofile(s)and/ormodificationstoexistingprofiles.

• Digital Transformation embeds a profound and accelerating transformation of businessactivities, processes, competences and models to fully leverage the changes andopportunities of digital technologies. 9 The understanding that paradigm-disruptingtechnology can revolutionise an organisation has kindled interest in new approaches toreinventing an enterprise. Furthermore it is increasingly understood that effectivetransformationneedstobedrivenatbothstrategicandoperational levels.Thistrendraisestherequirement fornewand/oradaptedhumancompetencesthatare incorporatedwithinchanging job roles often accompanied by revised titles (sometimes only fully recognisedinternallywithintheorganisation).TheEUProfessionalProfileswilltakethisjobroledirectionintoaccountandreflectitintheCWAupdate.

• Inadditiontotheabovehighlightedtopics,feedbackemphasisedthecontinuingimportanceofcloudcomputingwhichwillinfluencetheupdateofexistingprofilesandtheeverpresentrequirementtoenhanceenduserexperienceofservicesandapplications. Inrecognitionofthis trend direction (UX) a newprofile entitled, SolutionDesigner, has been drafted and issubjecttoexpertpeerreview.

3.4.Structuredfeedbackmechanisminformingtheprofilesupdate

To support efficient ICT Profiles update a structured feedbackmechanismwas designed, providingclearorientationandguidancetoall stakeholdersaboutthetechnicalandorganisationalaspectsoftheICTProfilesmaintenance.Thistemplatemaybeusedasacompassforfutureupdatingcycles,tobeadaptedindetailtotheapplyingorganisationalcontextoftheupdate.

Table8:StructuredfeedbackprocessappliedinthisprojectforICTProfilesmaintenance

Month Step Playersinvolved Outputexpected

02-04/2017

1–On-linesurvey CENICTProfilesexpertteamleader

ICTprofilesusercommunity

TechnicalfeedbackfromICTProfilesusercommunity,EUandabroad

8IBMGrowyourowncitizendatascientistswiththese5tips9https://www.i-scoop.eu/digital-transformation/


Month Step Playersinvolved Outputexpected

05/2017 2–FeedbackworkshopwithknownICTProfilesusers

CENnominatedICTProfilesexpertteam

InvitedparticipantsofICTProfilesusercommunity

TechnicalfeedbackonexistingcurrentICTProfilesversionfromexperiencedICTProfilesusers

05-07/2017

3–Structuringofallcommentsreceivedbysteps1-2


Allinputfromsteps1-3structuredforconsiderationforProfilesCWAupdate

05-10/2017

4–Considerationofallcommentsreceived


Supportingexpertworkgroup

ICTProfilesnewversionupdatedraftv1

12/2017

5–ProposalanddiscussionoffirstdraftversionwithCENICTSkillsWorkshop



FeedbackfromCENICTSkillsWorkshoponICTProfilesCWAupdatedraftv1

12/2017 6-Considerationofallfeedbackreceived


“EuropeanICTProfessionalProfiles”CWAupdatedraftv2

01/2018 7–opentechnicalsessionforfinalimprovements


InterestedICTSkillsstakeholders

FeedbackfromEUICTStakeholderCommunityonICTProfilesCWAupdatedraftv2

01-02/2018

8-Considerationofallfeedbackreceived


“EuropeanICTProfessionalProfiles”CWAdraftforpubliccommenting

02-04/2018

9–Publiccommenting CEN PubliccommentsonICTProfilesnewversiondraft

04/2018 10–Considerationofpossiblecommentsreceived


ICTProfilesnewversionforvoting

04/2018 9–Votingprocess CENWorkshopSecretariat

CENICTSkillsWorkshoppayingmembers

Votingresult

04/2018 10–CWAnewversionapprovalandpublication

CENWorkshopSecretariat

CENWorkshopManagement

NewICTProfilesversionpublishedasCWA

Taking into account the required stability in profile descriptions and the balancewith ICT businessdevelopments,itisrecommendedtoconsiderpublicationofnewICTProfilesversions,deployingtheaboveprocesstodevelopanupdate,everythreeyears.


3.5.Casestudiesdevelopment:stakeholderperspectivesandfirstinputidentified

BasedupontheICTProfileapplicationexperiencesofstakeholdersreportedintheon-linesurvey,theexpertteamisdevelopingcasestudiesbaseduponthisvaluableuserknowledge.Themaingoalistomakethisguidancepracticalandillustrativetoprovideinspirationandguidancetocurrentandfutureframeworkusers.

Fornow,thefollowingkeyperspectivesthatwillinformthecasestudyformatarehighlighted:

A. ICTprofessionalassessment&careerdevelopmentB. CurriculadevelopmentinuniversityenvironmentC. ICTProfilesuseinSMEenvironmentD. HRplanninginlargercompaniesand/orspotlight:SecurityE. Generation3developmentsbysectorassociationsF. ICTProfilesusebyCertificationinstitutesG. ImplementationoftheICTProfilesforuseinthepublicSector

Withinthecasestudytemplate,thefollowingmainaspectsareproposed:

a. Title:targetgroupandapplicationperspectives/waysofusageb. Summaryc. ContextofICTProfilesused. Benefit/valueaddede. Effectivewaysofovercomingchallengesf. Methodapplied

Theworkisprogressingontime.Adraftofallcasestudies,consolidatedbythetechnicalexpertteambaseduponcontributingstakeholderexperienceswillbeavailablefordiscussionfortheCENICTSkillsWorkshopinJanuary2018.FinalversionsareplannedforpublicationinApril2018.4.Outlookatthefurtherprojectwork

This interim report provides the half timemilestone of the “European ICT Professional Profiles inaction”projectwork.Itprovidesabasistoreinforcestakeholderdiscussionsontheinterimoutcomesachievedandtofurtheroutlinetheprojectworkondeliverablesplannedoverthecomingmonths.

Themainareasofworkwillbeasfollows:

• ICTProfilesupdateandCWAPart1publicationbasedontheinterimresultspresentedinchapter3–finalresultplannedforApril2018

• UserguidedevelopmentandCWAPart2publicationbasedontheinterimresultspresentedinchapter3–finalresultplannedforApril2018

• MethodologydocumentationdevelopmentandCWAPart3publicationbasedontheinterimresultspresentedinchapter3–finalresultplannedforApril2018

• CasestudiesdevelopmentandCWAPart4publicationbasedontheinterimresultspresentedinchapter3–finalresultplannedforApril2018

Taking the interim results presented in this report for further discussion and development in thecontext of the CEN ICT Skills Workshop Community and by further interested sector players, allexpecteddeliverableswillbedeveloped,discussedandfurtherimprovedwithinthemulti-stakeholdercontextoftheproject.Theseactionswillprovideaconsistentandwidelyacceptedfinaloutcome,aEuropeanICTProfessionalProfilessecondreleaseconnectedtootherrelevantconceptsinthefieldofEuropeanICTProfessionalismwithcomplementaryapplicationandcommunicationsupportmaterialsbyApril2018.


5.Glossary(workinprogress)

IMPORTANT NOTE: The following specifications reflect the current project technical state ofdiscussion. The detailed final text will need further stakeholder agreement and careful crafting toalignmentwithotherEUcommonterminology.

TERM DEFINITION SOURCE EXAMPLE

competence Demonstratedabilitytoapplyknowledge,skillsandattitudestoachieveobservableresults

EN16234-1 CompetencesdefinedbyEN16234-1Europeane-CompetenceFramework(e-CF)

job Apaidpositionofregularemploymen

OxfordEnglishdictionary

Jobdescription (inprogress)Isadetaileddescriptionofwhatapersondoessothattheparticularjobholdercanhavenodoubtoftheirdutiesandresponsibilities.Itcontainsdetailedinformationaboutcompetences,skillsandknowledgerequired.Itisasignofamatureorganisationthatpeopledotheirjobswithaneyeonhowitcontributestotheirroleintheorganisation.

ESCOprofiles

knowledge Bodyoffacts,principles,theoriesandpracticesthatisrelatedtoafieldofworkorstudy

EuropeanQualificationsFramework(EQF),

alsoadoptedbyEN16234-1

knowledgeexamplesprovidedbyEN16234-1Europeane-CompetenceFramework(e-CF)

role Aroleisasetofresponsibilities,activitiesandauthoritiesgrantedtoapersonorteam.ARoleisdefinedinaProcess.Onepersonorteammayhavemultipleroles.

ITSMAcademy

roleprofile simpledocumentswhichdemonstrateclearlytherelationshipbetweenspecificactivities/tasksandthepersonalattributesrequiredtoundertake them.

CreativeLeadership–TalentManagement

ICTProfilesCWAdraft,

discussioninprogress


skill abilitytoapplyknowledgeanduseknow-howtocompletetasksandsolveproblems,frommanagerialtotechnical

EuropeanQualificationsFramework(EQF),

alsoadoptedbyEN16234-1

SkillsexamplesprovidedbyEN16234-1Europeane-CompetenceFramework(e-CF)

6.References

EN16234-1:2016Europeane-CompetenceFramework(e-CF)AcommonEuropeanFrameworkforICTprofessionalsinallindustrysectors.CEN2016

CWA16458:2012EuropeanICTProfessionalProfiles.CEN2012,updatedbye-CF3.0competencesin2013

ESCOEuropeanSkills,Competences,Qualifications,Occupationsavailableat:https://ec.europa.eu/esco/portal/home

“eCFAlliance”.(2017),eCFAlliance,availableat:http://www.ecfalliance.org(accessed16June2017).

Husing,T.,Korte,W., Fonstad,N., Lanwin,B.,Catteneo,G.,Kolding,M., Lifonti,R., etal. (2013),E-Leadership: E-Skills for Competitiveness and Innovation Vision, Roadmap and Foresight Scenarios,EuropeanCommission.

Husing,T.,Dashja,E.,Gareis,K.,Korte,W.,Stabenow,T.andMarkus,P.(2015),E-LeadershipSkillsforSmallandMediumSizedEnterprises,No.288/PP/ENT/CIP/13/C/N01C012,EuropeanCommission.

Husing,T.,Korte,W., Fonstad,N., Lanwin,B.,Catteneo,G.,Kolding,M., Lifonti,R., etal. (2013), E-Leadership: E-Skills for Competitiveness and Innovation Vision, Roadmap and Foresight Scenarios,EuropeanCommission.

vander Linden,N. (2017),DigitalOrganisational Frameworksand ITProfessionalism,TheEuropeanCommission,availableat:http://ictprofessionalism.eu/.

van der Linden, N. andDefina, R. (2015), The European Foundational ICT Body of Knowledge, TheEuropeanCommission.

van der Linden, N., Siebes, C., Bonazzoli, F., Dimauro, M., Catteneo, G. and Kolding, M. (2017),Development and Implementation of a European Framework for IT Professionalism, CapgeminiConsulting,Ernst&Young,andIDC.No.EASME/COSME/2014/012,EuropeanCommission.

McLaughlin, S., Sherry, M., Carcary, M., O’Brien, C., Fanning, F., Theodorakis, D., Dolan, D., et al.(2012), E-Skills and ICT Professionalism Fostering the ICT Profession in Europe, The EuropeanCommission.

McLaughlin, S., Sherry,M., Doherty, E., Carcary,M., Thornley, C., Kolding,M., Catteneo, G., et al.(2014),E-Skills:TheInternationalDimensionandtheImpactofGlobalisation.,EuropeanCommission.

Open Knowledge Technologies | e-Skills Match. available at: http://www.eskillsmatch.eu/en/(accessed16June2017).

Robinson,S.,Hendriks,L.,Hanny,B.,Korte,W.andHusing,T.(2015),NewCurriculaforE-LeadershipSkillsGuidelinesandQualityLabelsforNewCurriculaforE-LeadershipSkillsinEurope,TheEuropeanCommission.


7.AcknowledgementsWearegratefulandindebtedtothewidegroupofpeopleandorganisationswhohavecontributedtodatetothe„EuropeanICTprofessionalProfilesinaction“projectwork,including

• theregisteredCENICTSkillsWorkshopMemberswhoexpressedtheirsupport,comingfrom(ISC)2,AICA,ATI-AsociacióndeTécnicosdeInformática,BCS,theCharteredInstituteforIT,CEPIS,CIGREF,CompTIA,ECDLFoundation,Europeane-SkillsAssociation(EeSA),EMF,eExcellence,ESI-CEE,E-SCN,EuroCIO,EXIN,HBO-I,IVI-InnovationValueInstitute,ITStaffing,InternatinalWebmasters'association(IWA)Italy,LinuxProfessionalInstitute,Microsoft,Pasc@line,ThamesCommunication,TrinityCollegeDublin

• ICTProfileson-linesurveyrespondents,cominga.o.fromConnectITPeople,UILTuCS,Airbus,

GAIA(thetelecomclusteroftheBasquecountry),e-JobsObservatory,Bl4ckswan,UniversityofMálaga,makeme.guru,Agenziaperl’ItaliaDigitale,EuropeanAssociationforTechnicalCommunicationtekomEuropee.V.,BCSKoolitus,KNVI,Capgemini,AppCert,BasqueGovernment,QISQualificationofInformationSecurityProfessionals,IT-CI,Netmind,CapgeminiAcademy,KNVI,EPI,RandstadItaliaSpA,Cefriel,MeathCountyCouncil,AssinterItalia,Certipass

• ICTuserfeedbackworkshopparticipants,comingfromAssinterItalia,ObservatoireEuropéen

desMétiersdel’EconomieNumérique,Confindustria,PosteItaliane,IrishComputerSociety,FondazionePolitcnicodiMilano,CIAPE,EXIN,CIGREF,EngineeringIngegneriaInformaticaSpA,UniversitàdegliStudidieMilano-Bicocca,Certipass,AgID,netmind,InstitutPI,AICA,CapGemini,Tekom,IVI,Assinform

• theCENICTWorkshopCommunity,includingnot-registeredmembers,

andfurtherEuropeane-skillsandICTProfessionalismstakeholdersforprovidinghighlyvaluableinputandsupport.

european ict professional profiles in action · ict workshop members for largest possible...

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