Eugene Armstrong Jr.2572 Burr Ridge Court Woodridge IL, 60517E-mail: eacopytech@yahoo.com Phone (708) 655-6875Alternate (773) 707-0886

S U M M A R Y

. Lead technician for Chase Bank project of deployment for new equipment• Installation of POS servers, systems, and network infrastructure nationwide.• Audit our customer’s stores for any necessary upgrades.• Maintained all desktop, laptops and printers.• Provided help desk support for end-user.• Assist IT management for upgrades and tech support.• Provide Remote Assistance • Software and Hardware trouble-shooting• Image devices using Ghost• Installation, maintenance and repairs for POS, Kiosks, Self-Checkouts, and ATM’s. Replace non working hardware parts on device, copiers, and printers. Lead technician for McDonalds project Installation of POS servers, systems, and network infrastructure nationwide. Office print finishing equipment for Staples software upgrade.

E X P E R I E N C E

P F I t e c h ( Temporary contract assignment) Oct 201- April 2015

D u t i e s i n c l u d e s r e p a i r i n g H p / L e x m a r k p r i n t e r s f o r C h i c a g o t i t l e c o m p a n y i n C h i c a g o a n d t h e s u r r o u n d i n g

S u b u r b s ’

CompuCom, Inc( Temporary contract assignment) …….Dec, 30 2013 –to Sept 2015 Repairing HP Photo smart printers for Wal-Mart

Replaced parts as need, Hard Drives, Software upgrades Configuring and replacing Routers and Switches Also repairing NCR Pos equipment Company’s I Services is BMO,Harris Target- Home-Depot, Lowes- Wal-Mart

Insight-GlobalTemporary contract assignment)…………………………………………………………April, 2013 Dec, 2013

Repairing HP photo smart printers in Wal-Mart stores Replace parts as need, hard drives, and Software upgrades. Routers switches

RicohCopier Technician…………………………………………………………………………………June, 2012-May 2013 Repair equipment that was sent in from come in from off lease Was part of a team that had to use special programming

Insight Global, (Temporary contract assignment) POS Install Setup copier and printer for different companies

Technician....................................................................................................................................February, 2012 – April 2013

Re-Image primary & secondary server controllers on site Inventory & check in all new National Cash Register store POS hardware Removal of old IBM POS hardware equipment

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Installation and testing of new NCR Real POS hardware checkout lanes

Onsite Service (Temporary contract assignment) August, 2011 - February, 2012

Maintained and repaired print finishing equipment for larger corporation such as Staples and shredders for 5/3 Banks.

Proficient in repair/maintenance of in-cutters, business cards cutters, paper folders machines, binders machines, and laminators.

Smart Source, (Temporary contract assignment)POS Install Technician....................................................................................................................October, 2010 - July, 2011

Installed and repaired POS equipment in McDonalds’ stores across the country. Wired and installed front counter VeriFone, Itona kitchen systems, hung monitors and rods. Installed front counter, memory and new cable dressing for POS system. Supervised a team of Install Technicians which included the installation equipment and software.

Murtech Consulting, (Temporary contract assignment)Lead Service Technician/Engineer.........................................................................................August, 2009 - September, 2010

Installed and repaired work HP Photo Smart Printers labs in Wal-Mart stores in Chicago area. Supervised Technician installations and repairs; provided additional guidance as needed.

NCR-Smartech, (Temporary contract assignment)POS Service Engineer....................................................................................................................January, 2009 - April, 2009

Installed and repaired POS equipment and ATM machines at customer sites. Proficient in the repair/maintenance of hand-held scanners, POS cash registers, scales, printers, networks. Provided 100% phone support on issues ranging from ISP and dialup problems to hardware problems on laptops

or desktops running Windows 2000 OS. Conducted preventive maintenance on POS equipment. Repaired Pc’s and replaced parts as needed.

GEI-Cal GraphService Engineer.......................................................................................................................October, 2007 – January, 2008

Installed and repaired Canon WP6400 printers for Office Max and Office Depot locations throughout the Midwest Trained customers on usage of equipment and software.

Baxter Health Care, (Temporary contract assignment)Bio-Med Technician........................................................................................................................January, 2006 – July, 2007

Repaired hospital infusion pumps. Replaced pump heads, AC cords, displays, UIM broads, power supply, main batteries, rear and front housings.

Gordon FleshField Technician.....................................................................................................................September, 1996 - August, 2005

Responded to customers’ calls for troubleshooting copiers and printers network issues throughout downtown Chicago.

Provided routine preventive maintenance on equipment as well as electro-mechanical, repair/replacement of fuser units, developer units, bearings, rollers, oil blades, corona wires, webs, thermo fuses, lamps and gears.

E D U C A T I O NDe Vry Institute of Technology, Chicago, IllinoisJoseph School of Business/Telecommunication and Networking Lexmark Printer Certifications

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HP printer Certifications