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ETOWAH WATER & SEWER
AUTHORITY
GENERAL MANAGER’S
REPORT
September 2015
Administrative Department
Etowah Water & Sewer Authority’s mission is to improve the quality of life for our customers,
our community and environment through proper management of our water resources.
Etowah Water & Sewer Authority commits to support all of the citizens of Dawson County and
economic development with water services.
Department Description: The Administrative Department interacts with local and state leaders
and officials, regulatory agencies, customers, developers, engineers, accountants, attorneys, and
others as required to carry out the business of the Authority as envisioned and approved by the
Board of Directors. The Administrative Department also works very close with all department
managers and personnel in helping to meet the daily operational and functional needs within the
Authority. Each department operates throughout the year on a fixed budget prepared and
submitted to the General Manager, which he reviews and amends, then presents to our Board of
Directors for approval.
Update Provided By: Brooke Anderson, General Manager
Major Work Activities:
Continued working on Russell Creek Reservoir
Continued to work with Engineering and Construction
on Hwy 400/S.R. 53 Utilities Relocation Project
Continued working on FY16 Budget
Renewed HVAC Contract with Master Heating and Air
Well Testing Services Development
Contract Renewals
Etowah River
Customer Service Department
Department Description: Customer Service Department bills and processes all
payments for water and sewer customers monthly. The Department receives and responds
to customer related issues daily including issuing work orders for internal and external
staff to investigate issues when needed.
Update Provided by: Patty Day, Customer Service Manager
Water Customers added: Residential: 7- ¾, Commercial:
Year to Date: Residential: 55- ¾ 1-1” Commercial:
Sewer Customers added: Residential: 2-¾ Commercial:
Year to Date: Residential: 22-¾ 1-1” Commercial:
Active Residential Water Accounts: 4883 Active Commercial Water
Accounts: 289
Vacant Residential Water Accounts: 384 Vacant Commercial Water
Accounts: 20
Empty Boxes for Water Accounts: 546
Active Residential Sewer Accounts: 224 Active Commercial Sewer
Accounts: 189
Vacant Residential Sewer Accounts: 175 Vacant Commercial Sewer
Accounts: 8
(Riley Place, Choice Homes)
Major Work Activities: Follow up on leak reports generated by flex-net system:
Calling customers, sending out necessary letters,
processing meter reports. We continue to help customers
set up their profile page, recurring credit card information
and e-statements online.
Accomplishments: Working with billing Data Solutions continues to
improve our customer service.
Monthly Water Usage billed (gallons): 35,335,328
Exported: 373,040
Imported: 290,700
EWSA Usage: 376,918
Total: 35,629,906
Monthly Sewer Usage billed (gallons): 7,640,648
Note: Graphs on the following page compare total water and sewer usage billed for 2013,
2014, and 2015 as well as the number of disconnects.
15,000,000
20,000,000
25,000,000
30,000,000
35,000,000
40,000,000
Water Volume
2013
2014
2015
4,000,0004,500,0005,000,0005,500,0006,000,0006,500,0007,000,0007,500,0008,000,0008,500,0009,000,000
Jan Feb Mar Apr May Jun July Aug Sept Oct Nov Dec
Sewer Volume
2013
2014
2015
10
20
30
40
50
60
70
80
90
100
Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec
Disconnects
2013
2014
2015
100200300400500600700800900
100011001200130014001500160017001800190020002100220023002400250026002700280029003000
SEP 14 OCT 14 NOV 14 DEC 14 JAN 15 FEB15 MAR15 APR 15 MAY 15 JUN 15 JUL 15 AUG 15 SEP 15
Payments
Payments made online on our website
Credit card payments made in the office
Credit card payments made thru our phone system
Payments made online thru the customers bank/lockbox
Mailed in payments
Payments made at the local banks
Financial Department
Department Description: The Financial Department is a partner with all of the
Authority's departments in providing administrative
services, financial services, and human resource services
in a timely and efficient manner to the benefit of all.
Update Provided By: Rosalind Chambers, Finance Manager
Human Resources: Employee topic(s): Work/Life Balance Presentation
Employment Anniversaries: Dillon Holtzclaw 1 year; Brenda Hathcock 18 years
Major Work Activities: Attended training on submitting funds to new retirement
funds company; renewed Customer Deposit Certificate of
Deposit for another 12 months; submitted paperwork for
a prior employee to make claim against HRA; Processed
Homeland Security check for new employee; Updated
CCR registration for yearly renewal; Meeting with
Insurance rep for inspection; Michelle gathered
information and worked with workers comp auditor for
annual audit; worked with computer vendor on updating
employee records; Worked with retirement rep on issues
with Security Benefits; Prepared exit paperwork for
employee that resigned and performed exit interview;
internal advertisement for Lead Water Plant Operator;
Orientation for Executive Asst; Update policy in
handbook; Set up Flu shots for employees; Schedule
Utility Flagging certification training; Worked with
retirement company to transfer funds from Security
Benefits to PCS Capital;
Accomplishments: Funds transferred to new retirement company
Community Service: Attended board meeting and attended the membership ½
day meeting for Foothills SHRM and processed
financials; attended board meeting for Veterans and
processed financials; Gathered information for regarding
insurance needed for parade permit; Printed program for
MIA/POW program
Special Recognition:
Financials: Financials will be submitted at a later date.
Operations Department
September 2015
Department Description: The Operations Group is responsible for maintaining the
water distribution and wastewater collections systems. This include 174.78 miles of water
line, six water storage tanks, and four booster pump stations for the water system; and
22.58 miles of sewer line, 575 manholes, and 13 sewerage lift stations for the wastewater
system. The Operations Group is on call 24 hours a day to respond to emergencies.
Update Provided By: Kenneth Pearson, Operations Manager
Work Orders completed during Month: Etowah-153, Townley-13
Total completed this Year: Etowah-2394, Townley-485
Locates responded to this month: 499
Locates responded to this year: 3756
Major Work Activities: Continued to swap negative consumption meters as
requested by Kendall Supply. Sensus will be changing
500+ meters for us that they have found issues with. In an
effort to speed up this process, we are going ahead of
them and marking the meters to be changed so they can
locate them and save time. At this time we have marked
over 300 meters for them.
With the weather being a little on the wet side we haven’t
been able to consentrate on mowing easements as we had
planned. Hopefully it will let up enough so that we can
get caught up on this.
Accomplishments: Everyone with the Operations Department took a class to
renew their flagging certifications.
Special Recognition: We would like to thank all of the Operations crew for
their continued hard work!
Dillon Holtzclaw making a service tap for a new water service.
Maintenance Department
September 2015
Department Description: The Maintenance Department is responsible for maintaining six water
storage tanks and four booster pump stations for the water system; and 12 sewerage lift stations
for the wastewater system. The department performs all repairs and maintenance at Dawson
Forest Water Reclamation Facility, Hightower Water Treatment Facility. The Maintenance
Department has two full time employees and one seasonal part time employee during spring and
summer. In the spring and summer the department is also responsible for all landscaping needs of
all of the Authority’s properties. The Maintenance Department is on call 24 hours a day to
respond to emergencies.
Update Provided By: Dolly Pendley, Treatment Systems Manager
Josh Wilkins, Maintenance Lead Technician
Work Orders Completed during Month: Etowah – 9 Townley – 4
Total Work Orders Completed for Year: Etowah – 147 Townley – 16
Major Work Activities:
Hightower Water Treatment Facility:
Installed flower bed at entrance
Repaired effluent valve on filter # 3
Worked on maintenance building
Monthly Pm’s were performed
Dawson Forest Water Reclamation Facility:
Repaired booster pump in belt press (bearing)
Replaced roller bearing on belt press
Mowed spray fields
Monthly pm’s were performed
Sewerage Lift Stations:
Replaced # 2 motor starter coil at Kroger lift station
Replaced the cut off float at Ingles list station
Weekly Pm’s were performed
Booster Stations and Storage Tanks:
Annual visual inspection and report by (Utility Service) on all
tanks except Highway9 / Townley tank
Hwy 53 tank level indicator was repaired
Monthly pm’s were performed
This is the flower bed that was installed at the Hightower Water Treatment Facility
Hightower Water Treatment Facility
Department Description: The Hightower Water Treatment Facility is responsible for
withdrawing, treating and providing the highest quality water service to the citizens of Dawson
County. This facility has a capacity to treat 5.5 million gallons of water per day. Six Operators
staff the facility 24 hours a day year ‘round. Staff conducts over one hundred tests each day to
ensure we provide the highest quality drinking water to our customers.
Update Provided By: Dolly Pendley, Treatment Systems Manager
Michael Silvers, Lead Operator
Major Work Activities:
Prepared and submitted all monthly reports to EPD
Eco-Tech was called to trouble shoot #3 Filter Effluent
Valve.
New flower bed constructed at gate entrance. Thanks to
Maintenance Dept. for construction and completion of
this project.
Grounds maintenance
Treated pond with copper sulfate
Utility Services completed a visual inspection of both
the small and large clearwells. No problems reported.
Monthly volume of water pumped to system
(Millions of gallons)
0.00
10.00
20.00
30.00
40.00
50.00
60.00
2012
2013
2014
Dawson Forest Water Reclamation Facility
Department Description: The Dawson Forest Water Reclamation Facility (DFWRF) is
responsible for treating wastewater for the businesses and citizens of Dawson County. The
award winning facility is capable of treating up to 1 million gallons of wastewater per day.
Our employees have a thorough knowledge of all federal, state, and local wastewater
treatment standards, regulations, and policies. Their technical skills extend from the ability
to operate and maintain the wide variety of equipment used to performing standard
chemical tests. The reclamation facility has three full time employees who oversee all plant
operations, monitor the treatment processes, and make adjustments as needed to
consistently produce high quality reclaimed water. The DFWRF won the Georgia
Association of Water Professionals Plant of the Year Award in 2009; the Gold Award for
Wastewater Treatment in 2009, 2010, and 2011, as well as the 2012 and 2013 Platinum
Award for Wastewater Treatment.
Update Provided By: Dolly Pendley, Treatment Systems Manager
Richard Ray, Lead Operator
Major Work Activities:
Prepared and submitted monthly reports to EPD.
Did all daily and monthly lab tests.
Pressed sludge from Polo Fields plant.
Mowed Grass at Plant.
Weedeated holding ponds.
Sprayed weed killer at plant.
Cleaned all buildings weekly.
Checked grease traps.
Trimmed trees around plant.
Repaired two bearings on belt press.
Pressure washed dumpster pad at press building.
Digester Blowers
Millions of Gallons
0
0.05
0.1
0.15
0.2
0.25
0.3
0.35
Jan Feb Mar Apr May Jun July Aug Sept Oct Nov Dec
2012
2013
2014
2015
Average Monthly Flows
0
2
4
6
8
10
12
Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec
2012
2013
2014
2015
Rainfall in Inches
Resource Department
Department Description: The Resource Department’s main purpose is to direct and
oversee the long term planning of water and wastewater resources. Plans, directs, and
organizes activities relating to water and wastewater resources. In the pre-construction
stage of projects, manages the day to day operational aspects of a project and scope.
Plans, develops, and coordinates public relations mediums ensuring timely distribution of
public information to the public, media, and other government agencies.
Update Provided By: Doris Cook, Resource Manager
Major Work Activities for September 2015:
Worked with Authority staff on inquiries for water
service/main extensions, answered phones, ordered
meters and attended meeting on meters and negative
usage issues.
Continued to work on the Customer Connect Portal –
adding customers and outline of tasks to go live mid-
November or December.
Resolved issues with Logic through Kendall.
Continued to review files and documents for Laserfiche,
records retention and library.
Updating and merging the Authority’s four Emergency
Response Plans into one document.
Continued to work on standard operating procedures
(SOP’s).
Project Management on a daily/weekly basis:
o Russell Creek Reservoir Project – see attached
o Leak Detection & Notification Program-daily/weekly
tasks.
o LAUE Watershed Protection Plan-coordinate contract
for 2016
Accomplishments: Attended Employee Meeting and presented power-point
presentation – “Balancing work with life”; presented a
“Clean Water Proclamation” to County Commissioners; Visit
from City of Dallas Staff about Logic & Customer Connect
Community Service: Organizing Rivers Alive Cleanups with Scouts for Hwy 136
and canoe cleanup
Etowah River 7Q10 Flow: Current flow: 190 cfs (cubic feet per second) on 9/30/2015
Minimum/low flow in past 12 years occurred in 2007= 33 cfs
Maximum flow in past 12 years occurred in 2009= 294 cfs
Lake Lanier: 1,066.40 feet – summer pool is 1071, flood is 1085 – 9/30/15
Russell Creek Reservoir
Project Description: This project is in the post-filing stages of permitting for the
401 Permit with the Georgia Environmental Protection Division (EPD) and the 404
Permit with the United States Army Corp of Engineers (USACE). A mitigation plan has
been submitted. Proposed reservoir is 138 acres of pool and 90 acres in buffer. Engineers
have estimated the reservoir to hold 14.7 million gallons based on yield analysis
modeling.
Engineer: Etowah Water & Sewer Authority (EWSA) and GSP, Inc.
are assisting with the post-filing.
Original Contract Amounts: $ 401,440.00 (For pre and post filing tasks)
Change-orders: $ 80,100.00 (For additional funding – pre & post
tasks)
$ 71,130.00 (For additional State & Federal post
filing tasks)
$ 21,770.00 (Cumulative Impacts Study)
approved May 14, 2013
$ 24,720.00 (Yield Analysis – Task Order # 2)
$ 20,000.00 (3rd round of
modeling/Cumulative Impacts Study)
$ 52, 100.00 (Post filing tasks – final case
document, mitigation)
Additional Tasks: $ 4,154,200.00 (Mitigation)
$ 5,019,860.00 (Land acquisition and easements)
$ 10,000,000.00 GEFA Funding for design and
construction
Duration of Services: Project began in 2003, design and construction is
expected to begin within next five to ten years.
Project Complete: TBD (post-filing of State & Federal permits–Dec 1,
2015)
Project Manager: Doris Cook, EWSA
Project Status: This post permitting phase of the project is almost complete.
Continue the waiting game on the permits! Communications, via emails and phone calls,
with EPD and COE continue this month.
Community Concerns: This project is required to meet the future water supply needs for
Dawson County in 2063. The community, including State and Federal Agencies and
most environmental groups are in consensus and support this project. No negative
concerns. It is being considered as a “role model” for reservoir projects. Picture -
Watershed Lake #13
Engineering & Construction Department
Department Description: The Engineering and Construction Department oversees all
engineering and construction activities for Etowah Water and Sewer Authority. We, as a
dedicated team, assure that water and sanitary sewer extensions are designed and constructed
according to our Water Main and Sanitary Sewer Standard Specifications. We work with
developers, design engineers, and utility contractors on public and private community
development projects during project conception, design, plan review, construction, inspections,
and final acceptance. We design projects in-house, work with consulting engineers, and other
departments on capital improvement projects from project conception to final completion and
acceptance.
Update Provided By: Tim Collins, Assistant General Manager along with
John Cronan, Systems Coordinator
Major Work Activities:
Managing Water Storage Tanks Maintenance Program:
Coordinating Contractor and EWSA Departments to
maintain 2015 work schedule.
SR 400 @ 53 Improvements: The 16” bore for the 8”
sewer main under Hwy. 53 is complete. Work continues
on installing the 8” sewer main.
Portion of Hwy. 53 open cut for gravity sewer – unknown obstruction deflected auger in
first attempt
Private Development Update
General Information:
Plans in Review – 2
Current Permitted Developments - 4
Permitted Developments in 2015 - 4
Developments Completed and Accepted in 2015 - 1
Plans in Review
Site of proposed Identico – Lot 10, HN Grogan Business Park
Identico is approximately 30,000 sq. ft. of industrial/manufacturing space with office
space. They will be producing adhesvie packaging labels. Plans have been reviewed and
are pending revisions and the second submittal.
Site of proposed Culver’s next door to Zaxby’s
Culver’s is a proposed 100 seat fast food restaurant that serves Wisconsin style burgers and
custard. The plans are approved. The project is pending the pre-construction meeting.
Site of proposed Dawson Marketplace on Gordon Moss Road
Dawson Marketplace is a grocery store anchored retail center and outparcels. The land
disturbance permit has been conditionally approved and the utility plans are pending resubmittal
for review and approval.
Utility Construction
1) Club House Site
The project will consist of two tennis courts, a pool and pool house. The water installation will
include a hydrant setting along with a ¾” water meter and backflow prevention device. The
sewer installation will be a tap only.
Water: The water work consists of installing one new fire hydrant and one 3/4” water
meter and backflow prevention device.
Sewer: The sewer work will consist of a single sewer tap for the pool house at the sewer
tap provided at the back of the lot.
Status as of September 30, 2015: Foundation work on the club house has started.
2) Farmington Creek – Interior street paving
This project will consist of a 55 unit apartment complex with a club house/amenities building.
Water: The water line installation will consist of a 1,300’ 8” DIP extension inside the
development to provide service to the individual units and 600’ 12” DIP
relocation along Hwy. 53 at the entrance.
Sewer: The sewer line installation will consist of 1,200’ of 8” DIP gravity sewer main to
provide service to the development.
Status as of September 30, 2015: Construction on the apartment units continues. Water
and sewer system
construction nearing completion.
3) Dawson Crossroads Development – Site Grading Continues
The development is a grocery store anchored retail center with approximately 90,000 sq. ft. of
planned retail space and 5 outparcels for future development.
Water: The water line installation will consist of approximately 2,400 lf of new 12 inch
DIP water main along with hydrants, valves, meters, fire protection, etc.
Sewer: The sewer line installation will consist of approximately 1,700 lf of new 8 inch
and 12 inch PVC and DIP gravity sewer mains along with manholes, service
laterals, etc. There will also be an installation of approximately 1,100 lf of 12
inch DIP force main to relocate the existing force main along Dawson Forest
Road.
Status as of September 30, 2015: Site grading continues with clearing trees, installing
temporary sediment ponds and stripping top soil.
SR 400 @ SR 53 Utilities Relocation
Project Description: The continuous flow intersection improvements that DOT will
be building at Hwy. 400 and 53 will require EWSA to relocate
the 8” PVC and DIP water main along Hwy. 53 starting at
Lumpkin Campground Road and terminating on the east side
of Hughes Court. The new water main installation will consist
of approximately 3180 LF of 16-inch DIP, 1560 LF of 12-inch
DIP, 2600 LF of 8-inch DIP and 100 LF of 6-inch DIP. This
project will also allow us to take three lift stations and several
hundred feet of PVC force main out of service by installing
new gravity sewer mains in the southeast quadrant of Hwy.
400 and 53. The gravity sewer installation will consist of
approximately 1370 LF of 8-inch PVC and 270 LF of 8-inch
DIP. This project will include all necessary accessories,
service relocates and changeovers, traffic control and erosion
and sedimentation control as required. Original Contract Amount: $1,282,265.00
Change Orders:
Adjusted Contract Amount:
Contract Duration: 183 days
Notice to Proceed: March 23, 2015
Contracted Completion: November 23, 2015
Contractor: Townley Construction Company, Inc.
Engineer: Etowah Water & Sewer Authority
Project Manager: John Cronan
Project Status: The 16” sewer bore under Hwy. 53 is complete. A portion had
to be completed by open cut due to unknown obstruction
deflecting auger in first attempt. Gravity sewer construction
continues.
Community Concerns: This project will allow EWSA to comply with DOT’s
requirements to relocate utilities in conflict with highway
construction and improvements. The increased water main
size and improved material will be beneficial to the
distribution system and customers in this area. The new
gravity sewer mains will be beneficial to the collection system
by allowing us to take three aging lift stations and force mains
out of service.
Boring Rig & Pit for Hwy. 53 Sewer Bore