ethical and unethical
TRANSCRIPT
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ETHICAL AND UNETHICAL CONSUMER BEHAVIOR
Shoplifting
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Shoplifting: The taking or using of store items without paying for them.
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Retailers loose an average of 4% of their annual sales to shrinkage
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Shoplifting is
becoming an
epidemic
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Stores spend a great deal of money to attract their customers
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They make big displays
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They want customers to buy as many items they can
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The ethical customer buys the items they want
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The unethical customer
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Sees a display
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And helps themselves
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Theft is not just from the consumer
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Employees account 47% of the lost merchandise
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Vendor fraud and administrative errors add up to nearly 20% of
the loss
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Stores have added scanners
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And electronics to reduce errors and lost merchandise
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Shoplifting takes many forms
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Eating fruit from a display
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Giving food to a child
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Buying a dress only to return it after it has been worn
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And some even brag about shoplifting
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Or shoplift with their friends
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In order to reduce the theft
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Stores have added cameras
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Surveillance teams and
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Electronic monitoring devices
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The objective of security is to catch the thief
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Electronic tags are added to most store merchandise
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Including raw chickens
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Those who are caught
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May be forced to wear a sign
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Shoplifting adds to the cost of everything we buy
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Consumer Rights
The right to safety- protection against goods that are dangerous to health and life.
The right to be informed- information for protection against fraud, but as basis for reasoned choices.
The right to choose- need for markets to be competitive and for the government to protect consumers when competition doesn’t exist.
The right to be heard – guarantees that consumer interests will be listened to when laws are being written.
The right to redress- the ability to obtain from the manufacturer adequate payment in money or goods for financial or physical damages.
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Consumer Responsibilities
1. Report the problem immediately with a product.2. State the problem and suggest a simple and fair answer.3. Add details and copies of documents to help support
your claims.4. Describe any corrective measures that you have taken.5. Keep a record of efforts to solve the problem.6. Allow each individual reasonable time to correct the
problem.7. Keep copies of any emails or letters you might need to
send.8. Keep calm. Getting upset does not help anything.
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THE END
Thank you for taking the time to listen and look through my presentation. I hope you enjoyed my analysis through example of ethical and unethical consumer behavior.
By KatLynne Joerg