Elgin St. Thomas Public Health (ESTPH)

is committed to providing exceptional

programs and services to meet the needs

of everyone in our community. To achieve

this, we recognize the diverse needs of all

residents and strive to provide services and

facilities which are accessible to

everyone, including those with disabilities.

All programs and services will be delivered

in a manner which respects the dignity and

independence of persons with disabilities,

to ensure everyone in our community has

equal opportunity to obtain, use, or benefit

from the services offered by ESTPH.

This policy is intended to meet the

requirements of the Accessibility for

Ontarians with Disabilities Act, 2005 and all

related standards and regulations introduced

under this legislation, ensuring that persons

with disabilities are provided equal

opportunities and standards of service.

How May

We Help

YOU?

ACCESSIBLE

CUSTOMER

SERVICE

If you have suggestions to improve accessibility, please let us know! Ask one of staff members for a

Customer Service Feedback Form

or visit: www.elginhealth.on.ca/Accessibility

We Welcome

Your Feedback!

Adapted with the permission of Brant County Health Unit

REASONABLE EFFORTS WILL BE MADE TO ENSURE THAT:

Programs and services are

provided in a manner that

respects the dignity and

independence of persons

with disabilities.

ELGIN ST. THOMAS PUBLIC HEALTH WORKS WITH A DIVERSE COMMUNITY.

HOW CAN WE HELP YOU?

The programs and services

provided to persons with

disabilities are integrated with

the provision to others unless

an alternate measure is

necessary to allow a person

with a disability to benefit. The

alternate measure may be

temporary or permanent.

Persons with disabilities

have the opportunity to use

their own assistive devices

when accessing goods or

services. These assistive

devices may include but

are not limited to: support

persons, service animals,

communication aids,

cognition aids, mobility

aids, and medical aids.

Persons with disabilities are

provided equal opportunity to

obtain, use, and benefit from

programs and services offered

by Elgin St. Thomas Public

Health.

Accessible Customer Service

Communications with a

person with a disability

are conducted in a

manner that takes the

person’s disability into

account.