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ng in

Tou

ch v

isits

w

ith te

nant

s and

leas

ehol

ders

in

the

area

. The

vis

its e

nsur

e pe

rson

al in

form

atio

n is

up

to

date

and

any

hou

sing

rela

ted

issu

es a

re

disc

usse

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oup

of o

ffice

rs a

re

deve

lopi

ng E

stat

e Ro

adsh

ows t

o pl

an v

isits

to a

ll ou

r ten

ants

and

le

aseh

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ver a

thre

e ye

ar

perio

d an

d on

wha

t sca

le e

vent

s ne

ed to

be.

Fur

ther

info

rmat

ion

will

be

sent

to re

side

nts w

hen

we

are

com

ing

to y

our a

rea.

A to

tal o

f 25

1 pr

oper

ties

wer

e vi

site

d.

Not e

very

one

was

in o

r wan

ted

a vi

sit,

but 6

2 vi

sits

with

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dent

s w

ere

com

plet

ed o

n th

e da

y.

7

Hou

sing

, Lei

sure

and

Pro

perty

Ser

vice

s

The

Allo

catio

ns T

eam

adm

inis

ter

the

allo

catio

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pro

pert

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hrou

gh

Hom

esea

rch,

Hou

sing

’s Ch

oice

Bas

ed

Lett

ings

syst

em.

Resi

dent

s com

plet

e ho

usin

g ap

plic

atio

ns to

be

regi

ster

ed w

ith H

omes

earc

h, w

hich

are

ass

esse

d to

id

entif

y ne

ed a

nd w

hich

prio

rity

band

they

shou

ld

be p

lace

d. P

rope

rtie

s are

adv

ertis

ed w

eekl

y an

d re

side

nts a

re a

ble

to e

xpre

ss in

tere

st (o

r bid

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pr

oper

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n w

hich

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rest

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ions

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tena

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Prop

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et490

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tim

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me

a pr

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vaca

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ays

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day

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AYME

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ASY W

ITH E-

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akin

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ever

bee

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sier

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ks to

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ew o

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ore

whi

ch m

akes

it q

uick

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sim

ple

to p

ay b

ills s

uch

as C

ounc

il Ta

x, H

ousi

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ent

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Busi

ness

Rat

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gov.

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ake

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pay

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serv

ices

alre

ady

avai

labl

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or a

full

list

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t ww

w.b

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gov.

uk/d

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out

m

ore,

ple

ase

cont

act t

he T

enan

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ates

M

anag

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HOUS

ING OP

TIONS

Th

e Ho

usin

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tions

Team

wor

k w

ith re

siden

ts

face

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ecom

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hom

eles

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urin

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ey a

re

able

to a

cces

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need

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mea

ns, w

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e ai

m to

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m b

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e Pr

ivat

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ctor

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o in

crea

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e su

pply

of p

rope

rtie

s thr

ough

Hom

eLet

s.

Leas

ehol

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Mat

ters

The

rece

nt re

crui

tmen

t of

a L

ease

hold

er O

ffice

r w

ill e

nabl

e an

impr

oved

, hi

gh q

ualit

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d re

spon

sive

serv

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to b

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ovid

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ease

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thro

ugh

an e

ffect

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cust

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fo

cuse

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aseh

old

man

agem

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ervi

ce.

The

offic

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ill su

ppor

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aseh

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rs a

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lso

adm

inis

ter

all l

ease

rela

ted

tran

sact

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e Co

unci

l will

aim

to m

eet

with

leas

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on

an a

nnua

l ba

sis a

t the

Lea

seho

lder

M

arke

tpla

ce a

nd th

roug

h Fo

cus

Grou

ps w

ill d

iscu

ss a

reas

of

impr

ovem

ent t

o th

e se

rvic

e.

Plan

s on

how

the

serv

ice

can

be

deve

lope

d ar

e be

ing

cons

ider

ed

and

if yo

u w

ould

like

to b

e in

volv

ed w

hen

grou

ps a

re se

t up

plea

se co

ntac

t you

r Lea

seho

lder

O

ffice

r.

By b

ecom

ing

a le

ssee

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hav

e en

tere

d in

to ce

rtai

n ob

ligat

ions

, su

ch a

s pay

ing

your

gro

und

rent

and

serv

ice

char

ge o

n tim

e. In

add

ition

to th

is, y

ou a

re

trus

ted

to a

bide

by

the

term

s an

d co

nditi

ons o

f you

r lea

se

agre

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2013

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440

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450

Hou

seho

lds

prev

ente

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om

beco

min

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mel

ess

hous

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ccep

ted

as b

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hom

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s10

75 p

rivat

e te

nanc

ies

secu

red

44

priv

ate

land

lord

s ho

usin

g re

side

nts n

omin

ated

th

roug

h th

e Co

unci

l

10 lettin

g ag

ents

w

orki

ng w

ith

the

Coun

cil

68 priva

te la

ndlo

rds

sign

ed u

p to

the

rent

gua

rant

ee

sche

me

272

Coun

cil l

ease

hold

ers i

n Br

oxto

we

Boro

ugh

8

Hou

sing

, Lei

sure

and

Pro

perty

Ser

vice

s

Dem

entia

Frien

dly

Com

mun

ities

Brox

tow

e Bo

roug

h Co

unci

l is d

eter

min

ed to

ens

ure

its re

siden

ts ca

n liv

e w

ell w

ith D

emen

tia a

nd th

e Ho

usin

g De

part

men

t is a

top

final

ist fo

r the

APS

E Se

rvic

e Aw

ards

201

5 in

the

cate

gory

of ‘

Best

Hea

lth &

W

ell-b

eing

Initi

ativ

e’.

Dem

entia

Frie

ndly

hom

es, a

war

enes

s tr

aini

ng, a

‘Dem

entia

Caf

é’, p

artn

ersh

ip

wor

king

with

Not

tingh

am W

est C

linic

al

Com

mis

sion

ing

Grou

p an

d ea

rly

inte

rven

tion

sche

mes

are

just

a fe

w o

f th

e pr

ojec

ts th

at a

re h

elpi

ng to

figh

t

the

grow

ing

impa

ct o

f Dem

entia

in

Brox

tow

e Bo

roug

h.

Keep

ing

peop

le in

thei

r hom

es lo

nger

, su

ppor

ting

the

vuln

erab

le a

nd a

bet

ter

unde

rsta

ndin

g of

dem

entia

is o

f las

ting

bene

fit, r

educ

es th

e co

st o

f soc

ial c

are

and

ensu

res t

hat p

eopl

e in

the

Boro

ugh

can

‘live

wel

l with

Dem

entia

’.

A pi

onee

ring

sche

me

to b

uild

spec

ially

ad

apte

d bu

ngal

ows f

or p

eopl

e w

ith D

emen

tia h

as b

een

com

plet

ed

in E

astw

ood

and

plan

s are

bei

ng

deve

lope

d fo

r mor

e in

Bee

ston

. Tw

o,

two

bedr

oom

ed b

unga

low

s hav

e be

en d

evel

oped

, in

part

ners

hip

with

No

ttin

gham

Com

mun

ity H

ousi

ng

Asso

ciat

ion,

whi

ch a

re th

e fir

st o

f the

ir ki

nd to

be

built

in N

ottin

gham

shire

an

d th

ey a

re o

wne

d an

d m

anag

ed b

y

th

e Co

unci

l.

The

prop

ertie

s inc

lude

a

bedr

oom

and

util

ity ro

om fo

r ca

rers

. The

colo

urs,

text

ures

an

d pa

tter

ns u

sed

have

bee

n de

sign

ed to

alle

viat

e co

nfus

ion

and

mak

e fit

tings

stan

d ou

t.

Glas

s has

bee

n us

ed in

doo

rs w

ithin

th

e pr

oper

ties a

nd th

e la

yout

en

sure

s ten

ants

are

abl

e to

find

th

eir w

ay a

roun

d ea

sily

.

Mor

e aff

orda

ble

hom

es h

ave

been

com

plet

ed d

urin

g th

is ye

ar in

par

tner

ship

w

ith N

ottin

gham

Com

mun

ity H

ousin

g As

soci

atio

n an

d De

rwen

t Liv

ing.

En

ergy

savi

ng m

easu

res h

ave

been

incl

uded

into

the

desig

n of

the

prop

ertie

s, in

clud

ing

phot

ovol

taic

roof

pan

els a

nd g

roun

d so

urce

hea

t pum

ps. A

ll new

aff

orda

ble

hous

ing

mee

ts le

vel 4

of t

he C

ode

of S

usta

inab

le H

omes

.

Hou

sing

Mat

ters

Tena

nts

have

alrea

dy m

oved

into

new

ly b

uilt

hom

es:

Build

ing Ne

w Affo

rdable

Home

s

10pr

oper

ties a

t Hal

l Driv

e, C

hilw

ell,

whi

ch o

ffers

be

spok

e, su

ppor

ted

acco

mm

odat

ion

Two

bedr

oom

ed h

ouse

s and

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unga

low

s at

Mid

land

Roa

d, E

astw

ood

2pr

oper

ties a

t Wils

on R

oad

and

Chew

ton

Stre

et, E

astw

ood

46

new

hom

es a

nd 3

Ret

irem

ent L

ivin

g bu

ngal

ows

at P

eatfi

eld

Cour

t21

9

Hou

sing

, Lei

sure

and

Pro

perty

Ser

vice

s

Perf

orm

ance

Mat

ters

The

Hous

ing

Stra

tegy

for 2

015

– 20

20 h

as b

een

prod

uced

th

roug

h co

nsul

tatio

n w

ith st

aff, p

artn

ers,

coun

cillo

rs a

nd

resi

dent

s. T

o en

sure

our

new

stra

tegy

is a

cces

sibl

e an

d cl

ear i

t is m

ore

visu

al a

nd e

asy

to re

ad.

A vi

deo

has a

lso

been

pro

duce

d to

hig

hlig

ht o

ur k

ey o

bjec

tives

and

am

bitio

ns fo

r th

e ne

xt fi

ve y

ears

, alo

ng w

ith o

ur a

chie

vem

ents

. Fift

een

resi

dent

s joi

ned

over

50

offi

cers

from

Hou

sing

and

oth

er C

ounc

il te

ams a

nd w

e w

ould

like

to th

ank

ever

yone

for g

ettin

g in

volv

ed a

nd m

akin

g it

happ

en.

The

Hous

ing

Stra

tegy

out

lines

25

outc

omes

to b

e ac

hiev

ed b

y 20

20. E

ight

of t

hese

are

to b

e ac

hiev

ed

with

in th

e fir

st y

ear o

f the

stra

tegy

:

Impr

ove

anal

ysis

of c

usto

mer

feed

back

so

that

we

can

iden

tify

tren

ds a

nd

impr

ove

our s

ervi

ce

Rest

ruct

ure

the

Hous

ing

Serv

ice

to

prov

ide

the

best

pos

sibl

e se

rvic

e

Rese

arch

into

the

affor

dabl

e ho

usin

g ne

eds o

f eac

h ar

ea

Iden

tify

non-

oper

atio

nal l

and,

such

as

gara

ge si

tes,

whi

ch co

uld

be u

sed

to

prov

ide

new

affo

rdab

le h

omes

Tena

ncy

trai

ning

to h

elp

tena

nts s

usta

in

thei

r ten

anci

es

Prom

ote

mut

ual e

xcha

nge

as a

n op

tion

for s

ocia

l res

iden

ts o

f the

Bor

ough

Prov

ide

effec

tive

and

effic

ient

le

aseh

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r ser

vice

s

Impr

ove

the

proc

ess f

or re

-lett

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vaca

nt

(voi

d) p

rope

rtie

s to

ensu

re a

qui

ck

turn

arou

nd w

ith a

hig

h le

ttab

le st

anda

rd

Ove

rall

satis

fact

ion

- Tak

ing

ever

ythi

ng in

to a

ccou

nt,

how

satis

fied

are

you

with

th

e se

rvic

e pr

ovid

ed b

y Br

oxto

we

Boro

ugh

Coun

cil

Hous

ing

Depa

rtm

ent?

Gas s

afet

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of p

rope

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as th

at h

ave

rece

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an

ann

ual c

heck

Aver

age

rele

t tim

e - N

umbe

r of

day

s tak

en to

let a

pr

oper

ty

Void

rent

loss

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e am

ount

of

rent

lost

thro

ugh

prop

ertie

s bei

ng va

cant

as a

%

of t

he to

tal r

ent

Staff

sick

ness

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mbe

r of

days

per

em

ploy

ee

Staff

eng

agem

ent-

Resu

lts

of st

aff su

rvey

Com

plai

nts -

Num

ber o

f co

mpl

aint

s uph

eld

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e Ho

usin

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rvic

e

Keep

ing

in to

uch

visi

ts -

Num

ber o

f vis

its co

mpl

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Esta

te in

spec

tions

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umbe

r of

insp

ectio

ns co

mpl

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Tena

ncy

turn

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he

num

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anci

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Wat

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In

dica

tors

From

201

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usin

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rvic

e w

ill

focu

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ten

perfo

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l man

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thes

e be

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achi

eved

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cess

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eas f

or

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disc

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man

ager

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ough

mon

thly

m

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gs a

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e in

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Hou

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Com

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