establishing room rates the front office manager shall assign to each room category a rack rate...

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Establishing Room Rates The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property for a particular category of rooms) In accordance, front office employees are expected to sell rooms at rack unless a guest qualifies for an alternative room rate (e.g. corporate/ group/ promotional/ incentive/ family/ day/ package plan/ complimentary

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Page 1: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Establishing Room RatesThe front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property for a particular category of rooms)

In accordance, front office employees are expected to sell rooms at rack unless a guest qualifies for an alternative room rate (e.g. corporate/ group/ promotional/ incentive/ family/ day/ package plan/ complimentary rate)

Page 2: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Establishing Room RatesWhile pricing rooms, the hotel shall keep in mind that rate should be between a minimum (determined by cost structure) and a maximum (determined by competition structure) boundary as depicted below:Minimum (Hurdle Rate) < Room Rate < Maximum (Rack Rate)Cost Structure < Room Rate < Competition Structure

Page 3: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Establishing Room RatesWhile establishing room rates, management shall be careful about its operating costs, inflationary factors and competitionGenerally there are three popular approaches to pricing rooms:

Market Condition ApproachRule-of-thumb ApproachCost ApproachHubbart Formula Approach

Page 4: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Market Condition ApproachUnder this very approach, management shall look at comparable hotels in the geographical market, see what they are charging for the same product, and charge only what the market will acceptSome drawbacks of this approach are that it does not take into consideration the value of property, and what a strong sales effort may accomplish

Page 5: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Market Condition ApproachLast but not the least, there is always subjectivity in coming up with sets of criteria against which hotel rooms can be compared and measured for sustainability

Page 6: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Rule of Thumb ApproachIn this approach, the rate of a room shall be $1 for each $ 1,000 of construction and finishing costs per room, assuming a 70% occupancy rateTo illustrate suppose a 150 room hotel has cost $9,500,000 of construction and finishing costsTherefore, the cost per room is $63,333.33 which would mean that the price per room shall be $63.33

Page 7: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Rule of Thumb ApproachThis approach, however, fails to take into consideration the inflation term, the contribution of other facilities and services towards the hotel’s desired profitability and assumes a certain level of occupancy rate

Page 8: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Cost ApproachThis approach’s starting point is on finding the per room occupied daily Direct and Indirect ExpensesConsider the following examples:Paradise Hotel has estimated the Following Indirect Expenses (i.e. Undistributed Expenses and Fixed Charges) for the upcoming year:

Page 9: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Expense Type Amount Allocation toRoom Division

Room Division Expense

Adm. & Gen Exp. $ 500,000 30% $ 150,000Utility Exp. $ 260,000 70% $ 182,000Debt Exp. $ 300,000 70% $ 210,000

Depreciation Exp. $ 350,000 60% $ 210,000

Rent Exp. $ 100,000 70% $ 70,000Marketing Exp. $ 65,000 80% $ 52,000

Maintenance Exp. $ 140,000 70% $ 98,000

Insurance Exp. $ 140,000 70% $ 70,000

TOTAL $1,815,000 N/A $1,042,000

Page 10: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Cost ApproachFurthermore, suppose that Paradise Hotel has 150 rooms (90 of them are single and the remaining are double) and that the forecasted single room occupancy rate is 80% and the double room occupancy rate is 85%

Page 11: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Cost ApproachTotal number of Expected Single rooms sold per year = 90 X 0.80 X 365 = 26,280Total number of Expected double rooms sold per year = 60 X 0.85 X 365 = 18,615Daily per room indirect expenses =

$1,042,000 / (26, 280 + 18,615) = $ 24.29Moreover, suppose that Paradise Hotel estimated the following daily per room operating expenses (i.e. Direct Expenses):

Page 12: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Cost ApproachMoreover, suppose that Paradise Hotel estimated the following daily per room operating expenses (i.e. Direct Expenses):•Frills Exp. (Sgl) : $ 7.5•Frills Exp. (Dbl) : $ 8.25•Staff Exp. (Sgl) : $ 8•Staff Exp. (Dbl) : $ 9•Laundry Exp. (Sgl) : $ 6.5•Laundry Exp. (Dbl) : $ 7.25

(Frills – things that are not necessary but are added to make sth more attractive or interesting)

Page 13: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Cost ApproachTotal Single Daily per room direct exp. = $ 7.5 + $ 8 +$ 6.5 = $ 22Total Double Daily per room direct exp. = $ 8.25 + $ 9 +$ 7.25 = $ 24.5Total Daily Sgl. Room Exp. = $ 24.29 + $ 22 = $ 46.29Total Daily Dbl. Room Exp. = $ 24.29 + $ 24.5 = $ 48.79

Page 14: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Cost ApproachSuppose Paradise Hotel decided to have a 50% Mark-up on rooms costs for both Sgl. & Dbl. rooms

Single Rack Rate = $ 46.29 *(1 + 0.50)= $ 46.29*1.50 = $ 69.43

Double Rack Rate = $ 48.79*(1 + 0.50)= $ 48.79*1.50 = $ 73.18

Page 15: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Hubbart Formula ApproachThis very approach considers operating costs, desired profits, and expected number of rooms sold (i.e. demand)This procedure of calculating a room rate is as follows:a) Calculate hotel’s desired profit by

multiplying the desired rate of return (ROI) by the owner’s investment

b) Calculate pre-tax profits by dividing the desired profit by 1 minus hotel’s tax rate

Page 16: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Hubbart Formula ApproachC. Calculate fixed charges and management

fees. This calculation includes estimating depreciation, interest expense, property taxes, insurance, amortization (installment), building mortgage, land rent and management fees

D. Estimate non-room operating expenses. This includes estimating administrative and general expenses, data processing expenses, HR expenses, transportation expenses, marketing expenses, property expenses, property operation and maintenance expenses and energy costs.

Page 17: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Hubbart Formula ApproachD. Estimate non-room operating department

income or loss, that is, F&B department income or loss, telephone department income or loss

Page 18: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Hubbart Formula ApproachF. Calculate the required room department

income which is the sum of pre-tax profits, fixed charges and management fees, undistributed operating expenses, and other operating department losses less other department incomes

G. Determine the rooms department revenue which is the required room department income, plus other room department direct expenses of payroll and related expenses, plus other direct operating expenses

Page 19: Establishing Room Rates  The front office manager shall assign to each room category a rack rate (rack rate is the standard rate established by the property

Hubbart Formula ApproachH. Calculate the average room rate by dividing

rooms department revenue by the expected number of rooms to be sold