essential lean and analytics - transformgov.org · essential lean and analytics the keys to...

Essential Lean and Analytics

The Keys to Accelerating a Data Driven

Culture of Innovation in your Government

Scotty Martin, REVISIONZane Shults, REVISION

Date – 4/5/2018

Agenda & Learning Objectives

2

LEARNING OBJECTIVES

INTROS

WHY?

HOW

AGENDA

TOOLS

APPLY

CLOSING

▪ Discover WHY is culture is important to our organizations.

▪ HOW do we influence culture as through Lean/Continuous Improvement?

▪ HOW Analytics serves (and at times drives) the Innovative Culture you are looking to influence.

▪ Learn a few simple TOOLS you can take home.

▪ Learn how other governments are APPLYing Lean and Analytics in their organizations.

▪ Learn how you can begin to APPLY these concepts when you return home.

But first… Who ARE these guys?!?

3INTROS WHY? HOW TOOLS APPLY CLOSING

Scotty Martin

▪ Practice Leader @ REVISION

▪ Lean/Continuous Improvement

▪ Gov’t Innovation Expert

▪ 8+ Years @ City/County of Denver

▪ Founder/Chief Architect of Denver’s Peak Academy

Zane Shults

▪ Practice Leader @ REVISION

▪ Business Intelligence (BI) and Analytics

▪ BI Adoption and Data Visualization Expert

▪ 25 years of BI experience in government and private sector

And to be helpful to you… Who ARE you?


Rating either a 1, 2, or 3Self-Assess how mature is your organization with…

1. Starter - You can spell Lean2. Intermediate – Some people or

teams are using Lean3. Expert – Everyone in your org

knows about it and every dept. is using the tools

1. Starter – You didn’t know BI meant Business Intelligence

2. Intermediate – Some people or teams are using reports to measure performance

3. Expert – Everyone in your org uses data to identify and make improvements

Lean & Process Improvement B.I. (Business Intelligence) Operational Excellence

1. Starter – “Looking for our way”2. Intermediate – We’re making

strides, but looking for tools to accelerate innovation

3. Expert – We could teach this Learning Lab!

First some level setting… How do you view your Organization’s Culture?


Your Organization

How many of you view your organization’s culture…

How we could possibly start to view your organization’s culture…

Every individual in your organization comes with values and attitudes that, when combined, form your team / Dept / Enterprise level culture


BEHAVIORS & NORMS

VALUES & ATTITUDES

LANGUAGE CAPABILITIES

& TOOLS

Using this mental model:

• We can clearly understand how we want to influence our workplace culture

• We’re here to talk about the CAPABILITIES that help accelerate a culture of INNOVATION

The science behind culture…


An “INNOVATION PLAYBOOK” for your organization

Innovation Accelerators

OUTCOMES

GATHER DATA

ANALYZE

CREATE & PRIORITIZE

INNOVATE

CELEBRATE!

B.I.&

AnalyticsLean

Where Lean and Analytics are your ACCELERATORS…


The Innovation Accelerators (a little more detail)

Inn

ova

tio

n A

cce

lera

tors

OUTCOMES

GATHER DATA

ANALYZE

CREATE & PRIORITIZE

INNOVATE

CELEBRATE!

Strategic Planning & Strategy Deployment

ReportsAd-Hoc Reports

Lean

An

alyt

ics

Value Stream Analysis (VSA)a.k.a., “Innovation Planning”

How Many? How Long? Error Rate?

Analytics(Root Cause

Analysis)

5-SPDCAFlowRemove WasteStandard Work

Predictive Analytics

Production Boards

DashboardsScorecards

Stories & Innovation Tracking

Prescriptive Analytics

9INTROS WHY? HOW CLOSING

Innovation Accelerators in Action

Government Examples of Lean and Analytics:

• Enterprise Level Performance Management• Facilities Management• Construction Permitting• Human Services• Information Technology

TOOLS APPLY


Exercise Time! Let’s apply a few low-tech Innovation Accelerator!

At your tables, discuss the following & be prepared to share with the larger group:

• Discuss one INNOVATION that your organization has implemented…• What was the service that was improved? (Service Clarity)• Who are the customer(s) of the service? (Customer Clarity)• What metrics improved? (How many? How Long? How many right?)

• Discuss – Are Lean and/or Analytics influencing your culture? How?

11INTROS WHY? HOW TOOLS

How can we start to apply this when we get back to our day-jobs?

1. Self-Assess – How mature is your culture of Innovation/Performance Excellence? (Including

Innovation Accelerators: BI/Analytics & Lean/Process Improvement)

2. Apply the Process Metrics to one of your Innovations• How Many?• How Long?• How Many Right?

3. Apply root cause questions (analytics) and Customer/Service Clarity tools to a project you are currently working on.

APPLY CLOSING


Thank you for your time today!

Scotty MartinSenior VP – Continuous Improvementp. 303.669.6866e. [email protected]

Zane ShultsSenior VP – Business Intelligence & Analyticsp. 970.208.7225e. [email protected]

essential lean and analytics - transformgov.org · essential lean and analytics the keys to...

Documents