essential elements iso 9000
DESCRIPTION
A visual explanation of Quality Management for your Company.TRANSCRIPT
ESSENTIAL ELEMENTS:ISO 9000
David WalkdenQuality Skills Ltd. 2013
The Quality Management System
• 4 Sections• 2 Adhesives• 3 Cohesives
Your ISO Quality Management system can be divided into 4 sections.
#1The Company Policy Manual
What we say we do.
Company Policy
#2ProceduresHow we do what we say.
#3Quality RecordsHow we prove wehave done it.
#4Corrective Action Reports - CAR
Our attention to:
Corrections
Improvements
Prevention
Health & Safety
Incidents
Maintenance
The Quality system has 4 Sections:
Policy Manual
Procedures
Quality Records
Corrective ActionReports - CAR
Your ISO Quality Management system has 2 vital Adhesives
1. Auditing
2. Customer/Supplierrelationships
INTERNAL
#1 INTERNAL AUDITSWe undertake internal audits of
our system and Company activities to ensure the policies
and procedures are:
• Up to date• Being followed• Relevant
#2 Internal Supplier/CustomerRelationships
The day to day operation of the Quality System relies on the Organisation’s internal Customer/Supplier relationships of all the Employees.
As a Customer…
Does your Supplier know what you want?
Have you CORRECTLY SPECIFIED what you need?
As a Supplier…
Do you know what your Customer wants?
Can you SUPPLY this?
ARE YOU ASSURED THAT YOU CAN SAFELY ADD VALUE ONLY ONCE IN THIS PROCESS?
CUSTOMER/SUPPLIER
Quality Across the Organisation
Qua
lity
Out
com
es
Visibility
Ownership
Your ISO Quality Management system has 3 basic Cohesives
BehaviourChange
#1 Visibility
Making the system and results visible.
#2 Behaviour Change
• Adding value once
• Always doing it right
• Customer focus
#3 Ownership
You need to Own the value adding
process of Your job Understand the implications in the value adding process of the Organisation
For You and the Organisation
The Quality Management System
the 2 Adhesivescontained within
VisibilityBehaviour Change
Ownership
the 3 Cohesives
The 4 Sectionscontained within
Policy Manual
Procedures
Corrective Action Reports - CAR
Quality Records
Internal Audits Customer/Supplier
http://www.qualityskillsgroup.com/© Quality Skills Ltd.