esri open house - sovereign housing
TRANSCRIPT
Overview
• Sovereign Housing overview
• Our GIS journey
• Top 5 benefits1. Efficient use of staff time2. Support better customer service3. Reveal development & asset management opportunities4. Enabler for Strategic Insight 5. Plan strategically for future growth
Sovereign Housing Association• Over 38,000 homes • Over 90,000 residents• New Sovereign, 5th Largest Housing Association • Around 55,000 homes • Over 120,000 residents
• Merging with Spectrum Housing• Around 17,000 homes • Over 30,000 residents
GIS Journey
2013
• Desktop GIS
2014
• Beta Web GIS
• 30 -> 100 users
• Very basic system
2015
• SEMS 1.1
• Web GIS
• Land, Property & Grounds Maintenance
• GIS Analysis
2016
• SEMS 2
• Web GIS
• Tenancy data & detailed property attributes
• 500 users trained
• 250 users per week
• 80 users per day
• Used company wide
1. Efficient use of staff time
• What is it being used for?
1. Efficient use of staff time
1. 80 staff a day, 250 a week rely on the system
2. Single system references data from many others
3. Less reliance on local knowledge– Supports agile working practices– Ideal for central services– Great for new starters
2. Support better customer service
1. Faster and more accurate answers2. Working with Resident’s Council on scrutiny3. Fairer and more transparent service charging
3. Reveal development opportunities
1. Development opportunities & partnership working2. Land utilisation and rationalisation3. Future asset strategy4. Support the Asset and Liabilities register
4. Enabler for Strategic Insight
• GIS is enabling new ways to analyse and understand our data
Government Policy
Impacts
Housing Affordability
Analysis
Sub Market Value of Social
Housing
Local Authority
Information Packs
4. Enabler for Strategic Insight
• Benefit cap and Sovereign now
426 Households impacted
£1,338,202 annual cap with an average weekly loss of income of £60.41
96% of the households include childrenestimated 1.2K children in these households
4. Enabler for Strategic Insight
1. Location is now key to our Insight
2. We’re modelling the impact of Government policy
3. Senior Managers are asking for the “SEMS View”
5. Plan strategically for future growth
1. Help verify suitability of merger options
2. Support day one planning– Divisions– Patches– Travel time
3. Immediate benefits of an enterprise GIS
In Summary
Top 5 Benefits
1. Efficient use of staff time
2. Support better customer service
3. Reveal development & asset management opportunities
4. Enabler for Strategic Insight
5. Plan strategically for future growth