ESIS CATASTROPHE SERVICES

What is a catastrophic event?

A catastrophe is defined as any single

event that arises out of a company’s

operations, products, or services

that affects multiple third parties,

and has the potential to impact image,

reputation, and/or profitability.

At ESIS, we understand how hard you work to build your business and the importance of preserving your company’s image, reputation, and profitability. Preparedness is your first line of defense against a catastrophic event compromising everything that you have worked for. ESIS can help arm your business and its key decision makers with the knowledge and tools necessary to respond quickly and effectively to an event.

Selecting the right vendor is critical to achieving a successful outcome. ESIS Catastrophe Services works in partnership with you to develop and deliver a highly orchestrated response to help preserve your image and reputation. If a catastrophe does occur, ESIS Catastrophe Services responds and works with you to manage and equitably resolve third party claims, and to regain the trust of the community and your customers.

PREPARATIONPROTECTS YOUR REPUTATION

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ESIS Catastrophe Services’ team is staffed with dedicated and experienced managers, adjusters, and customer service representatives. The team’s sole responsibility is to respond, manage, and achieve equitable resolutions. Our industry specialists understand the impact and adverse effects catastrophic events can have on your bottom line and reputation. ESIS Catastrophe Services offers a full range of services that cater to many types of companies to help protect your business before, during, and after an incident.

Pre-planning

Our philosophy is that preparation before an incident ensures the best possible financial outcomes. While no one likes to think a catastrophic event will happen in their future, our pre-planning strategies can help keep your business healthy and thriving. ESIS Catastrophe Services’ pre-planning strategy consists of the following:

• Notification systems

• Roles and responsibilities

• Deployment

• Identifying stakeholder’s data needs

• Logistics

• Vendor management

• Media impact

• Drills

• Briefing and debriefing

Deployment and response

Preparedness doesn’t stop with pre-planning. What happens if an incident does occur? ESIS Catastrophe Services provides the following services:

• Dedicated toll-free number for loss notification, available 24 hours a day, seven days a week

• Toll-free access to dedicated, customized claim intake

• Deployment of an experienced team of managers and adjusters to the event site

• Daily financial and claim reports, both line-by-line and in the aggregate

• Deployment of physical damage managers and appraisers for vehicle and marine incidents

• Utilization and management of local or nationwide clean-up vendors

• Management and establishment of settlement centers for class action litigation

• Reporting and recovery of reinsurance dollars

• Employee tracking and critical incident response counseling

• Participation in drill exercises

• Access to ESIS Health, Safety and Environmental (HSE), Recovery Services International (RSI), and Special Investigations Unit (SIU)

Debriefing

ESIS Catastrophe Services works with your management team to conduct a debriefing exercise following an event. A diligent and analytical post-loss review provides useful data and information to help you prepare in the event of another catastrophe, and provides your key decision makers with the tools necessary to help minimize the impact of any future catastrophes. Be prepared to respond more quickly and effectively and reduce the amount of recovery time necessary to resume normal business operations.

HOW ESIS CATASTROPHE SERVICES CAN HELP

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STATE-OF-THE-ARTTECHNOLOGYESIS Catastrophe Services’ claims system, ESIS CatAdvantageSM, is developed specifically for catastrophe management for both small and large events. Our system is a single source, web-based application designed to integrate all business processes into one platform to effectively manage and forecast claim and financial data. ESIS CatAdvantage provides benefits such as:

• Remote access available 24 hours a day, seven days a week

• Real-time data validation and access

• Dynamic reporting

• Client viewing access

Additional features of the system include:

• Support for claim processes, including intake, claims management, and payments to disposition

• Targeted claim assignments

• Claim life cycle tracking

• Support for business, government, and individual claims

• Document storage and management

• Fully auditable system history

ESIS CatAdvantage is designed to integrate all business processes into one platform to accommodate our clients’ different functionality requirements.

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INDUSTRY AND INCIDENT EXPERTISEESIS has a wide range of experience working with companies in many industries. Some of the primary industries we work with include:

• Chemical

• Construction

• Manufacturing

• Petroleum

• Pipeline

• Power generation

• Transportation

• Utility

ESIS has responded to events of all sizes, from those with limited geographic impact, to larger events resulting in significant damage to surrounding communities. We have responded to many types of incidents as well, including:

• Chemical losses

• Environmental losses

• Explosions

• Fires

• Oil spills

• Overspray

• Pipeline losses

• Product recalls

Our goal is to restore order within the chaos of a catastrophe so you are able to move forward with the business at hand.

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Petrochemical experience

Since its formation in 1996,

ESIS Catastrophe Services has

responded to more than 350

significant petrochemical events.

Each of these events has the

potential to create an adverse

impact on a company’s bottom

line. Such events can, and have,

resulted in as many as 150,000

claims, with client exposures

exceeding $400 million.

CONTACT US

Gregory Smith Director ESIS Catastrophe Services 469 626-0975 210 347-2698 (Mobile) gregory.smith@esis.com

Lori Brassell-Cicchini Vice President ESIS Catastrophe Services 916 939-6857 916 932-3188 (Mobile) lori.brassell-cicchini@esis.com

About ESIS

Organized in 1953, ESIS, Inc. (ESIS) provides customized risk management services. ESIS is part of ACE USA, the U.S.-based retail operating division of ACE Group, headed by ACE Limited (NYSE: ACE). ACE USA is rated A++ by A.M. Best Company and AA by Standard & Poor’s. ACE USA, through its underwriting companies, provides insurance products and services throughout the U.S. Additional information about ACE USA and its products and services can be found at www.acegroup.com/us. Additional information about ESIS, Inc. and its products and services can be found at www.esis.com. ACE Group is a global leader in insurance and reinsurance serving a diverse group of clients. Headed by ACE Limited, a component of the S&P 500 stock index, ACE Group conducts its business on a worldwide basis with operating subsidiaries in more than 50 countries. Additional information can be found at www.acegroup.com.

©2015 ESIS,® Inc. All rights reserved.

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