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ESET LICENSE ADMINISTRATOR User Guide Click here to navigate to the most recent version of this document

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Page 1: ESET License Administrator - dn1.microbe.com.audn1.microbe.com.au/ESET/Documentation/Business/... · 5 2. What is ESET License Administrator? Version 6 and later ESET business products

ESETLICENSEADMINISTRATORUser Guide

Click here to navigate to the most recent version of this document

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ESET LICENSE ADMINISTRATORCopyright ©2015 by ESET, spol. s r.o.ESET License Adminis trator was developed by ESET, spol . s r.o.

For more information vis i t www.eset.com.Al l rights reserved. No part of this documentation may be reproduced, s tored in aretrieva l system or transmitted in any form or by any means , electronic, mechanica l ,photocopying, recording, scanning, or otherwise without permiss ion in wri ting fromthe author.ESET, spol . s r.o. reserves the right to change any of the described appl ication softwarewithout prior notice.

Customer Care: www.eset.com/support

REV. 2/25/2015

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Contents

.......................................................4Introduction1.

.......................................................5What is ESET License Administrator?2.

.......................................................6License Owner3.

....................................................................................................6License Key3.1..............................................................................7Forgotten password - License Owner3.1.1

....................................................................................................8Convert legacy credentials3.2

....................................................................................................10License3.3..............................................................................12Authorize Administration3.3.1

....................................................................................................12Unit Management3.4

....................................................................................................13Registration3.5

....................................................................................................14Settings3.6

.......................................................15Security Admin4.

....................................................................................................16Dashboard4.1..............................................................................17Security Admin Profile4.1.1

..............................................................................17Accepting Administration4.1.2

..............................................................................18Request unit distribution4.1.3

..............................................................................18Add License by License Key4.1.4

....................................................................................................19Unit Distributions4.2..............................................................................20Downloading Offline/Legacy Licenses4.2.1

....................................................................................................22Unit Management4.3

....................................................................................................23Settings4.4

....................................................................................................24Forgotten password - Security Admin4.5

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1. IntroductionESET License Administrator is an all-in-one solution to manage licenses, either as a license owner, or as a SecurityAdmin. You can monitor your licenses and activated units, and observe license events such as expiration, usage andauthorization.

The ESET License Administrator main page is divided into two sections the License owner and the Security Adminsection.

As a License Owner you can:

See the state of your license(s) in real time

Monitor individual devices with the option to deactivate them

Configure notifications for license events

Keep licenses in both the old and the new form for mixed environments

As a Security Administrator you can:

Exchange License Keys for email and passwords that can also be used to activate products

Assign multiple licenses to one account

Authorize third parties to use licenses (perform activations)

Configure notifications to help you monitor license status

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2. What is ESET License Administrator?Version 6 and later ESET business products use a completely new ESET licensing system.

The Username and Password used to activate earlier versions of ESET products have been replaced with a LicenseKey and Public License ID. The License Key is a unique string that is used to activate your ESET product and identifythe license owner. The Public License ID (PLID) is a short string used to identify the license to a 3rd party (forexample, the Security Admin responsible for Unit Distribution).

A Security Admin is a person that manages licenses for ESET products on your network and can be different from theactual license owner. The license owner can delegate (authorize) a security admin to manage a license (the securityadmin must accept the authorization before they can manage licenses). After accepting their role, the securityadmin can manage the license (make changes, associate units, etc.) and can use the license to activate ESET products(associate unit).

Licenses can be managed using ESET License Administrator, or using ESET Remote Administrator via Web Console.

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3. License OwnerThe License Owner section of ESET License Administrator, located at the top of the login page, contains thefollowing:

License Key(s) for your account

The Convert legacy license credentials (license Username and Password) dialog box

3.1 License Key

There are two ways to obtain a new License Key without converting your existing credentials; you can purchase alicense online or at a retail location.

1. If you purchased a license online, you should have received two license emails from ESET. The first email containsyour License Key, PLID (Public License ID), product name (or list of products) and quantity. The second emailcontains your PLID and ESET License Administrator password.

To open the ESET License Administrator dashboard, enter your License Key (the letter/number combination youreceived when you purchased your license) in the following format: XXXX-XXXX-XXXX-XXXX-XXXX and click ManageLicense.

You will be prompted to enter your ESET License Administrator password (you can find it in the second licenseemail). Click Authenticate and you will be logged into the ESET License Administrator dashboard, for your chosenlicense. If you do not know the Password, click Forgotten password? to have it re-sent via email.

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2. If you purchased your license at a retail location, you must register it before you can activate your ESET product.To register the License Key, enter the License Key (the letter/number combination) in the following format:XXXX-XXXX-XXXX-XXXX-XXXX and click Manage License. The ESET License Administrator dashboard will displaythe message License is not registered. Click register your license to register the license. You can choose to skipregistration, but it is recommend that you register your license as soon as possible to allow for the activation ofyour ESET product.

3.1.1 Forgotten password - License Owner

If you forget your ESET License Administrator password, you can have the password re-sent by clicking Forgottenpassword?. You will be prompted to enter your ESET License Administrator notification email address.

By default, this is the email that you submitted during the purchase/initial registration of your license. Click Submitafter you have entered your email address.

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3.2 Convert legacy credentials

If you have an existing set of Username/Password license credentials, click Convert to convert them to a LicenseKey.

You will be prompted to enter your credentials. A new License Key will be generated for you. Select the check boxnext to Resend license email to have your credentials sent to the email address you used when you purchased yourlicense.

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When you click Convert a newly generated License Key will be displayed. A new ESET License Administratorpassword that will be required to manage licenses in your ESET License Administrator account will be emailed toyou following the conversion of your license.

You can copy the License Key to the clipboard (Ctrl + V) and paste the License Key into the activation screen of yourESET product to activate it.

Click Back to home to return to the homepage. Paste your License Key (or type it manually) into the License Keyfield and click Manage License to log into the ESET License Administrator dashboard (as described in the License Keysection).

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3.3 License

In the License section, you can view details about the license.

License is not registered:It's not possible to authorize a license for Security Admins until the license is registered (associated with an emailaddress). Click register your license to register the license.

Enter the registration details:

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NOTE: Remember that the email address entered here will be used to authenticate your license.

When you click Register License, you will receive a ESET License Administrator password that will allow you to loginto the dashboard.

License registered:

1. The top section of ESET License Administrator contains the language bar, a link to the user guide, informationabout your active license (the License Key you entered) and the Logout link, which allows you to log out of thelicense management screen and navigate back to the start screen.

2. On the left is the main navigation pane, which is divided into the following sections - License, Unit Managementand Settings.

3. The main section of the License section contains the following information about the active license:

Product type - The ESET Security product the license is for.

Overall status - Shows the state of the license. If the license is expired, overused, or at risk of expiration oroveruse, a warning message will be displayed here.

Activation/Expiration date - Here you can see the activation date (the day the license was activated, it candiffer from the day the license was purchased) and the expiration date.

Usage status - Shows how many of the available units for this license are used.

License information - The email address used when purchasing the license, the License Key itself and thelegacy/license file export functionality.

Bundled products - If your product uses a bundled license (a single license for multiple products), you canview bundle information here.

4. Administration - Here you can view the administration status of your license(s) - possible statuses include waitingfor confirmation (from the Security Admin), authorized or declined.

5. If you want to authorize a Security Admin to manage your license, use the Authorize Administration option.

NOTE: If you want to download offline license files or legacy license files and the corresponding Username/Password combination, please see Downloading Offline/Legacy Licenses.

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3.3.1 Authorize Administration

Click Authorize Administration to authorize a Security Admin to manage your license(s).

In the License section, click Authorize Administration.

You will be prompted to enter a Security Admin E-mail and then confirm by clicking Authorize Administrator(shown below). An invitation will be sent to the email address that you specified. The Security Admin will benotified via email, as well as in the Dashboard when they log into the Security Admin section of ESET LicenseAdministrator.

The Security Admin will now be notified (optionally via email) when they log in with their Security Adminaccount. The new admin will be displayed in the Dashboard.

When the Security Admin accepts the license, its status will change to Administration authorized. The SecurityAdmin can now manage the license.

3.4 Unit Management

In the Unit Management section, you can view all clients activated with a specific license.

The status icons denote the current status of each unit. Click any status icon at the top of the unitlist to include or exclude it from the units being displayed. The meaning of each icon status is as follows:

The license is valid and activated.

The license is inactive; it is either expired or there are no units included in the license, or further action (such asactivation) is required.

The license is about to expire, or action is required for you to continue using it.

The licensed is overused or expired with active units.

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Here you can monitor the status of client computers. If a client has not been connected for more than 14 days, itsstatus will be displayed as orange. If a client has not been connected for more than 30 days, the status will displayin red. To sort units by a specific attribute, click the respective column. Activated from ERA means an ESET productwas activated in ESET Remote Administrator. The number of Subunits relates to ESET server products — forexample, a number of email addresses in ESET Mail Security for Microsoft Exchange Server.

As a license owner, you can deactivate all units activated with your license. For example, if a client is not active, youcan use the Deactivate option to deactivate the unit which will free a unit in the license. The application will bedeactivated during the next sync interval - the sync runs every 6 hours. Select the applicable check boxes and click Deactivate to perform this operation.

NOTE: As a Security Admin, you can only deactivate units, that were activated using your Security Admin accountcredentials. You can't deactivate units, that were activated using different Security Admin account or were activateddirectly by License Key. This is a security precaution, to prevent unauthorized deactivation.

3.5 Registration

Personal information about the license owner is stored in the Registration section.

If you bought a license through your ESET retailer and it is not registered yet, you will be redirected to this sectiononce you enter the License Key into the License Key field on the main page. Please enter your personal informationand click Register License to register the license in your name.

If you bought the license online, registration information is already populated using the information you providedduring your purchase. You can edit registration information any time by entering new information into therespective field and clicking Update Registration Attributes.

NOTE: Keep in mind that the email address of your license owner account entered here is used to authenticate thelicense when you enter the License Key on the main page. This is also the default address where you will receivenotifications configured in the Settings section.

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3.6 Settings

In the Settings pane, you can set various notifications and specify which license files (Legacy and Offline) will beavailable for download.

You can also set the email address for notifications. By default, this is the email that you submitted during purchase/initial registration of your license. You can also change the email address that is associated with your license andused for notifications about your account:

Notifications

Send email notifications to this address — By default, the email address from your Security Admin account.

Use email address from license/account — The default address from your Security Admin account will be used

Email notifications will be sent in the following cases:

Authorization — You will be notified when a license authorization arrives.

Expiration — You will be notified when a unit distribution is expired.

Overusage — You will be notified when a unit distribution is overused.

Close to expiration — You will be notified when a unit distribution is close to expiration (14 days or less).

Close to overusage — You will be notified when the license uses almost all available units.

Connection from offline machine — If a computer that uses an offline license connects to the Internet (andlicense servers), you will be notified at the email address specified.

License files

Legacy license files — If a license allows you to download a license file (.lic) and a Username/Password, thosecredentials can be used to activate older products.

Offline license files — If a license allows you to download an offline license file (.lf) that file can be used toperform offline activation. The number of offline licenses will be subtracted from the total number of availablelicenses.

To confirm any changes, click Save Settings. Your new settings will be saved.

NOTE: Notifications regarding an Authorization request and Connection from offline machine are sent immediately,all other notifications are sent once a day.

You can change password for your account by clicking Change password button.

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4. Security AdminThe bottom section of ESET License Administrator is the Security Administrator section.

Security Admin account

If you already have a Security Admin account created, enter your Username and Password and then click Login. Aftera successful login, you will be redirected to the Dashboard. If you forgot your password, click Forgotten password?.An email containing a link that allows you to reset your password will be sent to your account email.

Register a Security Admin account

If you do not have a Security Admin account, you can create it here. This account is completely free, and allows youto manage multiple licenses and receive important notifications. Enter the requested information and click Registerto create a new account.

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4.1 Dashboard

The Dashboard gives an overview of the licenses a Security Admin is authorized to manage.

1. The upper section of ESET License Administrator displays a link to this user guide, your user name (for a SecurityAdmin) and Logout. Clicking the name of your Security Admin account will display information about the account.Here you can change your information, change your password or even delete your Security Admin account. Also,you can choose language for the ESET License Administrator so that whenever you login you'll see the portal inselected language.

2. The menu on the left contains the main sections of the Security Admin part of ESET License Administrator - UnitDistributions, Unit Management and Settings for your Security Admin account.

3. Unit distribution requests — In this section, you can see license authorizations from license owners. You canchoose to Accept administration or reject the administration by clicking Cancel - you will no longer see a rejectedunit distribution request.

4. Unit distribution issues — You can see and manage unit distribution issues — license expiration, overusage ,etc.

5. Unit distribution overview — Here you can view a comprehensive overview of the unit distribution — Licensesfor individual product types, quantity of units, available/used units, etc.

NOTE: Computers running legacy products are counted only if managed by ESET Remote Administrator. Legacyproducts are products activated using a Username and Password. They are only taken into account by ESET LicenseAdministrator if they are a client of ESET Remote Administrator.

6. Clicking Unit distributions gives you following options:Unit DistributionsRequest unit distributionAdd License by License Key

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4.1.1 Security Admin Profile

Clicking your account name on the top-right corner next to the Logout button will redirect you to the Security AdminProfile.

Here, you can configure settings for your profile. You can change the password for your account any time, thischange will not affect managed licenses and activated products. Account customization options include name,language, country, timezone, password and account deletion. These settings are saved for future sessions as well. Ifyou delete your account, all authorizations and requests will be revoked, but activated products will not beaffected.

Click Save Settings for changes to take effect.

4.1.2 Accepting Administration

A license owner can authorize a Security Admin to manage a license and then use this license to activate units(clients) and monitor the license. For security reasons, the Security Admin does not see the whole license, but onlythe Public License ID - a short string (XXX-XXX-XXX) to identify the license.

When an authorization arrives

1. You will be notified about the authorization in the Dashboard section.

2. In the Actions section on the right, select Accept and then confirm the action when prompted.

3. Now, you can manage the license and manage units.

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4.1.3 Request unit distribution

Using the unit distribution request, you can request distribution from a license owner.

1. Click Unit Distributions > Request Unit Distribution on the bottom of the Dashboard page. Enter a public key for aspecific license and click Send Request.

2. You can see the request waiting for confirmation from the license owner in the Unit Distribution Requestssection (marked in red).

3. When the license owner confirms your request, the license will be added to your managed licenses list.

4.1.4 Add License by License Key

To add a License to your Security Admin account enter the License Key and ESET License Administrator passwordassociated with that particular license.

When you click Add license, the license will appear in the dashboard and can be managed from then on.

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4.2 Unit Distributions

In the Unit Distributions section, you can see what units are activated with what licenses - how the licenses aredistributed and the status of the licenses. You can switch the view from all licenses to only particular licenses with

issues using the icon switch under the Logout option of the Security Admin account.

Licenses are uniquely identified by their Public License ID. Each license displays the security Product for which thatLicense is intended, the license Owner, overall Status of the license, number of Units that can be activated with thislicense, number of Subunits (for server products - their clients), whether it is possible to generate an Offline license

file (for offline activation) or a Legacy license (username/password and a license file) and the Expiration date.

NOTE: The offline and legacy options must be enabled in the Settings section.

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4.2.1 Downloading Offline/Legacy Licenses

If you want to download offline or legacy licenses that can be used to activate offline products or older productsthat use a Username and Password, follow the steps below:

1. Offline license download2. Legacy license download

Offline license download

1. Navigate to the license for which you want to download the offline license file. Remember that licenses areplatform specific - you need to download a specific license type to activate the specific product. Click the

document symbol under Offline.

NOTE: If the license has already been used to create offline license files, the document symbol will be replacedwith a number. In this case, click the number.

2. Check the license information and then click Add License File.

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3. Select the specific product from the available Product list, set the number of Units you want to activate offlineand then click Generate.

4. New offline license files will be generated. As you can see, the number of available units decreases as the offlinelicenses are subtracted from the total number of units. Click the document symbol to send the .lic file to clientcomputers. If you want to create another offline file, click Add License File.

Legacy license download

1. Navigate to the license for which you want to download the legacy license file. Remember that licenses areplatform specific - you need to download a specific license type to activate the specific product. Click the

document symbol under Legacy.

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2. To download the file, click Download next to License file. If you need the Username and Password, they will bedisplayed here.

3. Click Download to start downloading the file to your computer. You can use it to activate legacy products.

4.3 Unit Management

In the Unit Management section, you can see all managed licenses, units activated with the licenses and theirstatus.

The status icons denote the current status of each unit. Click any status icon at the top of the unitlist to include or exclude it from the units being displayed. The meaning of each icon status is as follows:

The license is valid and activated.

The license is inactive; it is either expired or there are no units included in the license, or further action (such asactivation) is required.

The license is about to expire, or action is required for you to continue using it.

The licensed is overused or expired with active units.

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Individual licenses are identified by their Public License ID in the Distributions column. To see more informationabout the licenses, click the down arrow in the Distributions column and select an attribute to be displayed.

Here you can monitor the status of client computers. If a client has not been connected for more than 14 days, itsstatus will be displayed as orange. If a client has not been connected for more than 30 days, the status will displayin red. To sort units by a specific attribute, click the respective column. Activated from ERA means an ESET productwas activated in ESET Remote Administrator. The number of Subunits relates to ESET server products — forexample, a number of email addresses in ESET Mail Security for Microsoft Exchange Server.

As a license owner, you can deactivate all units activated with your license. For example, if a client is not active, youcan use the Deactivate option to deactivate the unit which will free a unit in the license. The application will bedeactivated during the next sync interval - the sync runs every 6 hours. Select the applicable check boxes and click Deactivate to perform this operation.

NOTE: As a Security Admin, you can only deactivate units, that were activated using your Security Admin accountcredentials. You can't deactivate units, that were activated using different Security Admin account or were activateddirectly by License Key. This is a security precaution, to prevent unauthorized deactivation.

4.4 Settings

In the Settings pane, you can set various notifications and specify which license files (Legacy and Offline) will beavailable for download.

You can also set the email address for notifications. By default, it is the email address of the Security Admin account.

Email notifications will be sent in the following cases:

Authorization — You will be notified when a license authorization arrives.

Expiration — You will be notified when a unit distribution is expired.

Overusage — You will be notified when a unit distribution is overused.

Close to expiration — You will be notified when a unit distribution is close to expiration (14 days or less).

Close to overusage — You will be notified when the license uses almost all available units.

Connection from offline machine — If a computer that uses an offline license connects to the Internet (andlicense servers), you will be notified at the email address specified.

License files

Legacy license files — If a license allows you to download a license file (.lic) and a Username/Password, thosecredentials can be used to activate older products.

Offline license files — If a license allows you to download an offline license file (.lf) that file can be used toperform offline activation. The number of offline licenses will be subtracted from the total number of available

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licenses.

To confirm any changes, click Save Settings. Your new settings will be saved.

NOTE: Notifications regarding an Authorization request and Connection from offline machine are sent immediately,all other notifications are sent once a day.

Clicking your account name on the top-right corner next to the Logout button will redirect you to the Security AdminProfile. Account customization options include name, language, country, timezone, password and account deletion.These settings are saved for future sessions as well.

4.5 Forgotten password - Security Admin

If you forget your ESET License Administrator password, you can reset the password by clicking Forgotten password?. You will be prompted to enter the email address associated with your Security Admin account.

Enter the email address that you used to register your Security Admin account and click Submit:

An email message with a link that allows you to reset your Security Admin password will be sent via email.