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Carnegie Mellon Universitys ITSqc is a multidisciplinary group of researchers, practitioners, and organizations

that addresses the needs of IT-enabled service providers and their clients. To that end, the ITSqc develops quality

models and qualification methods for organizations involved in eSourcing. The eSCMs are sets of complimentary

best practices that are fast becoming the standard for sourcing relationships on both sides of the service

relationship: service providers and clients. Organizations may be certified at one of five levels based on their useof, and adherence to, the best practices in these Models.

Information Technology Services Qualification Center (ITSqc)

Carnegie Mellon University, 5000 Forbes Avenue, Pittsburgh, PA 15213-3891

Additional copies are available at the ITSqc website at http://itsqc.cmu.edu

Excerpted from Technical Report No. CMU-ITSQC-06-003

Hefley, W.E. and Loesche, E.A.

The eSourcing Capability Model for Client Organizations (eSCM-CL) v1.1: Practice Details

Published September 27, 2006, in Pittsburgh, Pennsylvania, USA.

Internal use: Permission to reproduce this document and to prepare derivative works from this document for

internal use is granted, provided the copyright and No Warranty statements are included with all reproductions

and derivative works.

External use: Except as permitted by Consortium agreements, requests for permission to reproduce this

document or prepare derivative works of this document for external and commercial use should be addressed tothe ITSqc Director.

No Warranty

This Carnegie Mellon University material is furnished on an as-is basis. Carnegie Mellon University makes no

warranties of any kind, either expressed or implied, as to any matter including, but not limited to, warranty of

fitness for purpose or merchantability, exclusivity, or results obtained from use of the material. Carnegie Mellon

University does not make any warranty of any kind with respect to freedom from patent, trademark, or copyright

infringement.

Implementing Practices Using Required Activities

Major Activities aand cin every Practice cover the tasks that need to be implemented to ensure that the

organization can perform a Practice in a repeatable and consistent way. All Required Activities in Major

Activities aand care applied regardless of whether a Practice is a policy, procedure, guideline, program, plan,

or other Practice. Each of the aand c Required Activities is directly linked to one or more Practices, called Sup-

port Practices which support the institutionalization of every eSCM-CL Practice. Each of the eight Required

Activities in Major Activities aand c, and their relationships with the Support Practices, are shown in the table

below. For more information, please consult the eSCM-CL v1.1: Practice Details.

CAPABILITYLEVEL 2

CAPABILITYLEVEL 3

a. Provide support for creating and maintaining the work products and tasks for x.

1. Provide sponsorship and resources for creating the work products and tasks. str01knw01

str01knw01gov04

2. Involve relevant stakeholders in creating, improving, reviewing, and approving

the work products and tasks as appropriate.

ocm02knw01

ocm02knw01gov04

3. Maintain and improve the work products and tasks as appropriate. knw01 knw01gov04val04

b. Document and implement the work products and tasks required for x.

c. Support the implementation of x.

1. Communicate the availability and location of the work products and ta sks to relevant stakeholders. knw01 knw01knw02

2. Provide resources to effectively perform the work. knw01 knw01knw02ocm03

3. Assign qualified personnel the responsibility, authority, and accountability to perform the work. ppl01ppl02

ppl01ppl02ppl04

4. Communicate planned actions and their outcomes to relevant stakeholders. knw01 knw01knw02

5. Verify that the work is consistently and effectively performed according to the

work products and tasks.

str01 str01

gov04

2006-2007 by Carnegie Mellon University. All rights reserved.

eSCM-CL v1.1

escm-cl v1.1 single practice agr01

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