erp system implementation - pengembangan softskills...
TRANSCRIPT
Taru Wibowo [email protected] May 2012
Universitas Bakrie
ERP System Implementation Case: SAP HCM Implementation Project
Sharing Session for • •
get the most of IT...
Contents
• What is ERP? • Enterprise Information System • How IT helps the business? • ERP System, fit it with the business • Implementation • Case: SAP HCM Implementation
get the most of IT...
• What is ERP?
www.cartoonstock.com
get the most of IT...
What is ERP?
• ERP is a process of managing all resources and their use in the entire enterprise in a coordinated manner.
get the most of IT...
Enterprise’s Business Activities
Customer Supplier Production
Finance/Accounting
Human Resources
Inventory
Demand Planning
Distribution
get the most of IT...
Enterprise’s Business Processes
Customer Supplier Production
Finance/Accounting
Human Resources
Inventory
Demand Planning
Distribution
get the most of IT...
Financial Accounting Management
• Account Payable (Supplier related financial transaction)
• Account Receivable (Customer related financial transaction)
• General Ledger (Common financial transaction)
• Cost Accounting (Expenses cost assignment and allocation)
• Profit Accounting (Intra company cost allocation)
• Product Costing (Cost calculation to produce product)
• Asset Management
get the most of IT...
Production Planning/Manufacturing
• Production Planning (Master production schedule)
• Production Optimation • Production Strategy (Make to Order, Make to
Stock, Assembly to Order, etc) • Plant Maintenance (Preventive, preemptive
maintenance)
get the most of IT...
Supply Chain Management
• Purchase to Pay Processes (Procurement, receiving, invoice processing, payment to vendor)
• Vendor Management (Vendor master data, vendor evaluation)
• Inventory Management (Administering materials, moving from one storage area to another)
• Warehouse Management (Storage and physical arrangement)
• Quality Management (Quality inspection and statistical quality management)
Supplier Production
Inventory
Planning
get the most of IT...
Customer Relationship Management
• Marketing • Order to Pay Processing
(Inquiry, Quotation, Order, product distribution, invoicing, incoming payment)
• Customer Service (Customer database and characteristics)
• Demand Management • Transportation Management
Customer Production
Demand
Distribution
get the most of IT...
Human Capital Management
• Organizational Management
• Personnel Administration
• Payroll and Benefit • Talent
Management • Learning
Management System
get the most of IT...
• Enterprise Information System
“we met online” www.cartoonstock.com
get the most of IT...
Information System
• Information Systems is the application of information technology to support the major functions and activities of either a private sector business or public sector institution on managing resources such as labor, capital, and raw materials.
• Management of information systems involve three primary resources: people, technology, and information or decision making
get the most of IT...
IT System Infrastructure HARDWARE SOFTWARE/
APPLICATION
TELCO/ NETWORK
DATA MANAGEMENT
IT IS
get the most of IT...
Information System Management
PEOPLE
start
stop
PROCESS
POLICY
get the most of IT...
Summary IT System in an Enterprise
• Hardware (Server, PC, Laptop, Mobile Device, Printer, Scanner, Cash Machine, Kiosk, Optical Recorder, etc)
• Network (LAN, Wireless, VSAT, Firewall, Microwave, etc) • Software/Application (Operating System, Office Application,
ERP Packages, Mail System, Virtual Collaboration System, etc)
• Data Management (Database System, Document Management System, etc)
• People (Purchaser, Cost controller, Finance Manager, etc) • Process/Procedure (Order to Cash, Procure to Pay, Hire to
Pay, etc) • Policy
get the most of IT...
• How IT helps the business?
www.cartoonstock.com
get the most of IT...
IT System for the business
get the most of IT...
IT Roles in a business
• Enhance Efficiency – Size of Transaction – Complexity of
Business Processes – Number of involved
Party – Accuracy of
Transaction
get the most of IT...
IT Roles in a business
• Enhance Business Opportunities – Accurate demand
analysis – Creating space to
inovate – Business expansion
get the most of IT...
IT Roles in a business
• Maintain Valuable Customer – High product
availability – Customer order
tracking – High quality
deliverables
get the most of IT...
IT Roles in a business
• Maintain Optimum Inventory – MRP to MPS
balancing – Reduce backlog – Accurate Reorder
point – Minimize inventory
cost
get the most of IT...
IT Roles in a business
• Increase Market Share – Comprehensive
customer analysis – Keep product quality
high – Reduce product
distribution time – Raise barier to entry
get the most of IT...
IT Roles in a business
• Enhance Business Collaboration – Supplier integration – Marketplace – Other commercial
interfacing
get the most of IT...
IT Roles in a business
• Retain the Talents – High competences
new hired – Well defined talent
development – Competitive
compensation program
– High available capable successor
get the most of IT...
• ERP System
get the most of IT...
ERP System
• ERP is a set of integrated business applications, or modules which carry out common business functions such as general ledger, accounting, or order management
get the most of IT...
ERP System Characteristics
• Integrated modules • Common definitions • Common database • Update one module, automatically updates others • ERP systems reflect a specific way of doing
business • More in value chain rather than function
Finance/Acctng
Supply Chain
Inventory Mgt
Production Sales & Distributi
on
Human Capital
Mgt
get the most of IT...
ERP System Benefit
• Common set of data • Help in integrating
applications for decision making and planning
• Allow departments to talk to each other
• Easy to integrate by using processed built into ERP software
• A way to force BPR (reengineering)
get the most of IT...
ERP System Usage
Operation Support
Mgt Support
Transaction Processing
Process Control
System Collaboratio
n
Analytic Tools
Decision Support Syst
•Sales order processing •Purchase requisition •Invoice verification •etc
•CNC •CAM •etc
•RFC •EDI •BAPI/API •etc
•Business Intelligent •Strategic Reporting •etc
•Management dasboard •etc
get the most of IT...
ERP Software solution map
• SAP based solutions
get the most of IT...
• Implementation
www.cartoonstock.com
Right! That’s the roof Done. Now to build the rest of the
House.
get the most of IT...
Lesson learnt from ERP implementation Failures
Lack of Top Management Commitment Inadequate Requirements Definition Poor ERP Package Selection Inadequate Resources Resistance to Change/Lack of Buy-In Miscalculation of Time and Effort Misfit of Application Software with Business Processes Unrealistic Expectation of Benefits and ROI Poor Project Design and Management Poor Communications Ill-advised Cost Cutting
Project Methodology
Research by Rockford Consulting
get the most of IT...
Implementation Roadmap
Solution Definition
• Project Charter • Project Kickoff
Solution Development
• Customized & Developed Solution
• System & Integration (S&I) Tested Solution
• User Acceptance Test
Solution Deployment
• System Operation Manual & User Manual
• Training For Trainers and End Users
• Implementation (Productive System is running)
• Application Software & OS installed
• Business Blueprint Document (Functional Specifications Document /FSD and Integration Design Document)
• Production Support • Project Closing
and Acceptance Sign Off
• Project Methodology (Accelerate SAP – ASAP)
get the most of IT...
Change Management
Data Gathering and Analysis Identify Risk/ Identify issues / response Establish Sponsorship Build Team strength
Assess
Executive Kick-off
Prepare to Change
Business Assessment Analysis
Develop
Plan The Change
Configuration
Design and Finalize Communications Learning (Training) And Rewards
Launch and Execute System Events: • Communication • Learning • Rewards Event designs
Specific communications, learning and rewards events
Deploy
Implement The Change
Implement System/ Processes / Policies
Post-Audit
Sustain The Change
Own It
Identify The Change
Build Project Infrastructure Define goals and Set expectations
- Turnover Responsibility - Identify Next Steps: - Knowledge Transfer
Plan
Change Communications
Lamarsh Model
get the most of IT...
Implementation Roadmap Cont.
Data Identification
• Data Migration Strategy
Data Collection Data Cleansing Migration Transaction
get the most of IT...
All about managing expectation
get the most of IT...
• Case SAP HCM Implementation Project
www.glasbergen.com
“This software will help you manage stress, as long as you don’t try to install it”
get the most of IT...
New Concept of Human Capital Management
get the most of IT...
SAP HCM Implementation Project
1. Company Background 2. SAP HCM Solution 3. Implementation Steps
get the most of IT...
Company Background
• Vision: ”to be world class fried rice company” • Mission: “to be market leader in national fried rice market” • ...HCM Strategy
– Recruit the best candidate – Keep talents always at the peak performance – Lower talent turn over – Competitive market reward – High performance organization sustainability
Froodle Corp.
get the most of IT...
Company Background cont...
HCM Program – Build HCM system focus on Enhancing HR
Administration in 1 year – Build HCM strategic business partner in 2 years
Strategic Analysis
Administration
Current HR load
get the most of IT...
HR Programs
Build HCM system focus on Enhancing HR Administration in 1 year
– Organization classification and structure – Employee master data – Payroll Processing – Time data processing
get the most of IT...
HR Programs cont...
Build HCM strategic business partner in 2 years – Training and Development – Career and Succession Planning
Stage 1 Administration Stage 2 Strategic
2013 2014 2015
Full HCM
online
get the most of IT...
SAP HCM Solution
• SAP Solution Map
get the most of IT...
SAP HCM Solution cont...
• SAP HCM Solution Map
get the most of IT...
SAP Solution • SAP HCM Roadmap
5/24/2012 Phase 1
Phase 2
Phase 3
get the most of IT...
Fit and Gap Analysis
• High Level Scooping
5/24/2012
Froodle Corp.
Project Definition SAP HCM Implementation Phase 1 -Organizational Management -Personnel Administration -Time Management -Payroll Phase 2 -Learning Solution -Talent Management
get the most of IT...
SAP HCM Implementation
• Project Execution using ASAP Methodology
get the most of IT...
1. Project Preparation
• Procurement Process – Software – Hardware – Services (Consultancy)
• Project Charter – Project Definition – Project Timeline (include staging strategy) – Project Organization and Roles – Project Standard – Build Project KPI – Change Management Strategy Plan
• Project Kickoff Meeting
get the most of IT...
1. Project Preparation
• System Architecture
Database Server
Application Server
Presentation
get the most of IT...
1. Project Preparation
• Project Timeline
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Project Preparation Blueprint Realization Final Preparation Go Live and Support
• Project Organization
get the most of IT...
2. Business Blueprint
• Blueprint – To be Business Processes – Enterprise object and structure – Data migration strategy – RICEF (Report, Interface, Enhancement, Customization and Form)
requirements – Authorization definition – Blueprint Sign off
• Build Lanscape strategy (Basis – Software and Infrastructure) – Database server installation – Application server installation
• Change Management – Change identification
get the most of IT...
2. Business Blueprint
• Landscape/Client Strategy
Development System
QA and Training System
Production System
get the most of IT...
3. Realization
• System Configuration – System customization – Development: RICEF (Report, Interface, Enhancement,
Customization and Form) – Unit and Integration Test – User Acceptance Test – Blueprint Sign off
• Data preparation • Change management strategy
– Activity planning
get the most of IT...
4. Final Preparation
• System documentation – User Manual – Technical Document
• Data cleansing and migration • Authorization Configuration • Build cut off strategy • Build support strategy (issue exchallation, etc) • Change management strategy
– Training – Communication on the changes (policy and process)
get the most of IT...
4. Final Preparation
• Data cleansing and migration
Legacy
Formated Data
•e.g. Ms Excel •Data Verification and validation •Data Sign off
get the most of IT...
4. Final Preparation
• Authorization Configuration
User Position Composite
Role
Single Role
Authorization Objects
get the most of IT...
4. Final Preparation
• Build cut off strategy – Cut off – Paralel Run – Big bang – Roll out
• Build support strategy (issue exchallation, etc)
Dispatcher
Problems
Level 1
Level 2
get the most of IT...
5. Go live and Support
• Production system – Use the new system for transaction – Evaluate and continues improvement
• Perform full support function • Change management strategy
– Evaluate and audit the change result • Project Closing and Signoff
get the most of IT...
get the most of IT...
• Thanks
www.smbtraining.com