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Corporate Presentation

Creating Sustainable Enterprise Solutions

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About Ingenious-Talents

Ingenious- Talents is a customer-centric technology firm offering key services in the areas of Database Management & services, Software Development, Mobile Apps & Web Development

Our combination of Business Strategy and IT Knowledge makes technology an asset for your business

Our services are best in class at competitive rates and our reliable team of professionals is from various backgrounds with utmost domain & subject knowledge

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Services We Offer

Web Development & Design

Mobile Apps Development

Software Development

Database Support

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We just don’t design website, we actually craft your presence in the internet with ultimate and rich look design

Our expertise; Designing, Re-designing, Development, Responsive & Adaptive site work, Web Application, e-Commerce Portal, API Integration and more…

In today’s world internet is omnipresent and opportunities are Wide. Every business requires a website that is effectively enabled with specific features customized for respective business processes

“Ingenious- Talents” is at your service to provide an effective website and the technologies used by our experts include PHP, Joomla, Magento and more...

Uncommon creativity and innovative ideas help us to deliver quality as a habit in fastest turnaround time and retain satisfaction policy

Web Development

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Mobile Apps Development

We deliver tailor made solutions to suit individual needs and offer end to end solutions for mobility, right from helping define objectives to development, integration and deployment across the organization

We have the ability to work within your existing IT systems and framework thereby minimizing the investment required whilst maximizing resource utilization and potential

We have the ability to take on any challenge and deliver pertinent solutions within the defined boundaries of budget, scale and time

Advantages of our Mobility Management

Real-time updates and excellent decision making, management and customer service capability

Increased work force productivityShift from device level policies to application level

policies, thereby providing better management control over mobile devises

Assured privacy and data security

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Software Development

We provide a Structured Information Processing and Delivery Framework in creating strategic clarity as you seek to drive innovation and growth

Our comprehensive suite of Software Development services delivers an End-to-End solution that addresses the four critical elements of business operations: Business, People, Process and IT

Our software development expertise encompasses a broad gamut of languages and platforms including Java, .Net, Python and more

Our efforts are to help Leading Global Organizations break down information silos and barriers across the enterprise and power ahead in the face of constant uncertainty

Our solutions are based on perfect planning and disciplined execution, thereby helping you strike the right balance between business and IT needs

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Odoo- Advantages

Odoo is smart, beautiful and easy to use

More than 100 Modules (HR, Payroll, Manufacturing, PM, CRM and more

No license cost for Modules for ANY no of Users

Built on Secured and Advanced Language PYTHON and Database POSTGRE SQL

Web client and its rich application interface, each user will find his preferred way of using Odoo

Extreme flexibility and simplicity makes it as the fastest ERP to implement on the market

In Odoo, all migrations and upgrades are fully automated. With the module system you can install new features on a running environment

Odoo boasts the following indispensable features Integrated Workflow Management Powerful Report Designer Dashboards for every user

Can be hosted on Cloud Servers to reduce the investment on Hardware

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Our Business Methodologies

PRODUCT OWNER SCRUM MASTER TEAM MEMBER STAKE HOLDER

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Quality Checks- Software Development (Continued)

• We follow Agile Model for SDLC in order to ensure success in the process of software development

• We define qualities and quality goals operationally relative to the project and the organization. Our team evaluates the quality of the process and product relative to the specific project and organizational goals

• We combine Technical and Managerial solution for better quality process and delivery

• Our Key technologies include Modeling, Measurement and Reuse of processes, products, and other knowledge relevant to the business

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Completeness (Which part of the needed features are actually implemented)

Asking users (How does the user feel about the software)

Metrics: Code reviews, Proper testing & Fine-Tuning

Bug detection: Using Bug detection rate and fixing them

Quality Check &Testing

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Any Flavor; Oracle, MS SQL, Mongo DB and more

Expert Remote DB Team of Ingenious- Talents provides help to off-shore SQL Server DBA for solving every error with precautionary steps and issue Management documentation

Our DBA Service gives you access to the expertise andskill-sets of our entire DBA team for a low monthly fee.This service allows you to achieve a high-level of support without the high-level prices

Quantify the expected measurable benefits, qualitatively describe, as precisely as possible, the anticipated intangible benefits

Our Technical support includes; Disaster Recovery, Performance Tuning, Network & Troubleshooting, Space & Security Management and more…

Database Support

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Platinum Class support 24/7/365 days support - Guaranteed database support with guaranteed response time We Deploy team of Subject Matter Experts Quick turnaround time in resolving issues Maximum of 10 minutes to acknowledge the request and initiate working Services include long term or as required for sick leave, holiday leave or any other form of client's

staff unavailabilityE.g. If one of the client's staff is going on a planned/unplanned leave while important delivery is on due, the client can approach Ingenious Talents to provide support for that specific duration of time.

Gold Class Support 24/7/365 days support - Guaranteed database support We Deploy team of experienced DBA's Maximum of 20 minutes to acknowledge the request and initiate working Services include long term or as required for sick leave, holiday leave or any other form of client's

staff unavailability Silver Class Support 9 hours shift as agreed with the client Up to 1 hour to acknowledge the mail and initiate working Covers any kind of database support

Support Types and Benefits

Process Flow- Database Support (Continued)

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Service Level Agreement Day-to-Day: All day-to-day service requests should

be sent to the group mail ID (or) a ticket should be raised on client's ticketing tool and assign it to the group created with Ingenious-Talents

Production: For any production critical or production down situations, contact 24*7 support number <123456>, explain the situation and ask the DBA to join the bridge call. DBA will join the call within 15 minutes. If there is no-response from the DBA on-call, then you can always follow the escalation matrix and would definitely have a person to attend the situation

Non-Production/Project Related: Support for Non-production/project related activities are handled in the same manner as day-to-day activities. For any off-hour non-production situation that may require urgent DBA support, clients should work with DBA Lead/Manager to determine if the situation is critical enough to request additional services, and if so, the manager would assign a resource to attend the request

Process Flow- Database Support (Continued)

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Process Flow- Database Support (Continued)

User should contact the Ingenious-Talents via e-mail/ticket/call with requests/questions or issues. We would raise a ticket on behalf of the user or the user can directly create a ticket and assign to our team.

The DBA on-call resource will work through request with user, updating the ticket accordingly.

Any requests that require any type of development/project work, the DBA resource will respond with details for development/project efforts required and will include time estimates. (Cost will be worked out with the DBA Manager/Lead)

DBA resource will adhere to the strict timelines and once request is completed will send the final e-mail to the user for validation and feedback.

Once the validation is completed, the ticket/request would be closed.

NOTE: For tasks like DB Migration/Upgrade the cost and timeline should be agreed with the DBA Lead/Manager before assigning the ticket/request.

Service Procedure Process

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Process Flow- Database Support (Continued)

Service Procedure- Expectations DBA team will respond to all requests initially within 1-2 business

days

If no initial response within three days of actual request, user should escalate to the Head of Operations for “Ingenious-Talents”

User and DBA resource will negotiate due dates and complete requests by due dates

Users will let DBA team know if they are able to resolve/answer their issue/question on their own, so that Ingenious-Talents DBA resource doesn't continue to spend time on an issue/question

Weekly Status update call to discuss on Pending tickets, Resolved tickets, Problem ticket management & Change Requests

Monthly Call with Etairos Consulting and it’s client to discuss on feedbacks, service improvement

For urgent, production down issues, users should contact Ingenious-Talents 24*7 support number, explain the situation and ask for the DBA to join the call

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Engagement Models

Retainer Get dedicated Expert Engineers, DB

Administrators 9 hours a day on a monthly basis

Work Monitoring through weekly timesheets

Reporting frequency as suggested by clients

Extensions of the retainer engagement if required, based on mutual consent

No separate billing for project management hours

SLA Based Complete openness & No hidden fees Reinforcement of provider’s ability to

offer flexibility engagements & teams No separate billing for project

management hours Regular timesheets Pay as you go

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Contact Us

Corporate Address#30, Appu (M) St, Broadway, Chennai, India. Zip: 600001

For support:Email: support@ingenious-talents.comPhone: 1 (646)-693-7113

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Q & A