Eric Perez

2600 Park Meadows Drive

Bakersfield, California 93308

CP: (661) 437-6892

H: (661) 374-5854

Email- ericperz@gmail.com

Experience

Customer Loyalty Representative- Progreso Financiero

January 2015- present Bakersfield, California

As a Customer Loyalty Representative, I am responsible for processing personal loans,

payments; generating a unique customer service experience. I am passionate about helping people and I am able to connect, communicate with and understand my customers. I help

educate my customers about the benefits of credit and how to improve their credit standing. In addition to my duties, I help in training new employees before they go to official training.

Tax Preparer- Jackson Hewitt

December 2012- April 2013 Los Angeles, California

In charge of complete and review tax returns for individuals and small businesses. Accurate review of financial data, documents and income statements. Interviewing clients to obtain information about deductible expenses. Computing taxes owed using specialized software programs. Consulting tax law handbooks. Detecting errors in tax return documents. This service

was given in Spanish for the Hispanic population living in Los Angeles, California.

Store Manager

Society of Saint Paul

January 2012- September 2012 Los Angeles, California

In charge of the day-to-day management of the store including bank deposits, inventory, receiving merchandise and updating inventory on Microbiz Computer System. Responsible for tracking and communicate all activity to corporate. Responsible for submit all paperwork completely and accurately. Assist clients on their inquiries about books and helping making selections. Because this is a Hispanic Corporation, all client services was given is Spanish.

Admissions Advisor

2010 CIT College Los Angeles, California

Responsible to guide prospective students through the admission process. This process includes

showing them the facilities, help them complete their paper work, counseling and monitoring. Once enrolled, they are offered with follow up to make sure they follow the rules of the school,

be sure that they attend classes regularly and they are on track to meet their goals.

Retail Trainning and Customer Service Manager

2008 Centennial Wireless Communications Ponce, Puerto Rico

Lead person in charge of the Customer Service area and Retail Sales. Lifeline Program Specialist

(this program offers a special discount in the monthly bill for persons who receive Medicaid or other benefits). Train and follow up for new employees before and after they go to Centennial

University, the trainning center. Coordinate with the Store Manager the “door to door” sales to increase store profits. Generate reports for monthly statistics of sales, financial and inventory.

Retail Training and Customer Service Manager

2001- 2008 MMM (Medicare y Mucho Mas) Mayagüez, Puerto Rico

This is a complimentary Health Plan for Medicare. Responsible of prepare quarterly and annual statistics from the group in my charge. Train new employees. Coordinate with physicians all new clients. Also I worked part-time as a retail sales man on the Sprint Authorized Store CELLU-BEEP.

Education

March 2105- Present

National University College (online campus)

Human Resources Management

April 2011- April 2012

ICDC COLLEGE- Hollywood Campus

Alcohol and Drug Counselor Certificate.

Languages

Spanish and English (written and spoken)

References

To be submitted upon request