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EquipLIFESTYLE CONSULTANT TRAINING

Today we’ll cover:1 23 4

How to have a great class

How to Prepare

What to sayand do at class

Customer care,after the class

How to have a great class! An enthusiastic host

! 6-8 guests who know why they’re there

! Good preparation

! Keep the class moving

! Sales of £250+

! Class bookings

! Personal consultation time

! New clients in your database

! Everyone having a great time

! Great class aftercare

Class preparation! Use the class packing list

! Clean all items

! Prepare flannels

! Prepare cotton pads

! Booking incentive gifts

! Pens for order forms

! Highlight class/consultant on order forms

! Plenty of worksheets

! Only take skin therapy

! Group products by category

! Professional appearance

! Check directions prior to leaving

Arrival! 30 minutes prior

! Greet and thank host

! Chat to host about:

1 23 4

How manyguests?

What gift does your host have her eye on?

Refreshmentreminder

Where can guests wash/their face?

Set up - place setting

Set up - host displayWHICH GIFT WILL YOU CHOOSE?

A TASTE OF TEMPLE SPA

11 anti-ageing favourites in travel sizes. Available in a choice of gift box or makeup bag. Class sales of £200+

BODY TRUFFLE

Breathelife into your skin with rose quartz, cashmere & truffles. Class sales of £250

EYE TRUFFLE

Round the clock eye restoration with sapphires & anti-wrinkle peptides. Class sales of £300+

SKIN TRUFFLE

Award winning total facial radiance, with gold, truffles & diamonds.Class sales of £350+

TRUFFLE NOIR

Facial rejuvenation with truffles, collagen boosters & platinum.Class sales of £350+

THE CONTOURIST

Facial masks to help sculpt and define facial contours.

Class sales of £300+

Set up - Muji

Set up 1. Light a candle

2. Spray the room

3. Put on music to help relax your host

4. Set up each place setting

5. Plan where you will set up product/ host gifts

The class | 2 hours

! Keep introduction short

! Allow time at the end for collections, orders, bookings

Intro

Product Experience

Collections

The opening1. Heard of Temple Spa?

2. Harrods/ Hotels and spas.

3. My Kinda Skin spa facial.

4. Tell your story – why you love it.

5. British company. Founders renowned in industry.

6. Mediterranean inspired – healthy diet, natural abundance.

7. Anti-ageing ingredients in all of our products.

8. Unique aromatherapy fragrances + ‘cashmere’ textures.

9. Instant gratification + long term results

Skin analysis & worksheet

Cleansers 1. Put cleanser platform in front of you

2. Cleansing is the first step in a proper skin care regime

3. Deep cleanse at night

4. Explain why

5. Light cleanse in the morning

**Focus on what each product will DO (benefit)

SKIN THERAPY | CLASS WORKSHEET

In The Beginning 1. Desert island product!

2. Spa in a jar

3. Texture-smell-performance in one

4. Hand made in Suffolk

5. Crystalline structure occurs in creation process

performance


6. Hand blended… supplement cost

7. Nigella Lawson’s favourite

8. “Double cleanse”

9. Remove with warm-wet muslin cloths

10. Calendula, olive butter, basil, clary oils, lavender, vitamin E

In The Beginning Hand blended… supplement cost

Calendula, olive butter, basil,


Be Gone1. Beautifully rich

2. Free of artificial colour & fragrance

3. Smells divine

4. CalmadermTM complex alleviates sensitivity

5. Clever elastic texture – ‘springs’ out impurities

6. Remove by: 1) damp face cloth 2) splash off, or 3) damp cotton pad

7. CalmadermTM complex, basil, aubergine, cucumber, vitamins

Free of artificial colour & fragrance

complex alleviates

‘springs’

Remove by: 1) damp face cloth , or 3) damp cotton

complex, basil, aubergine, cucumber, vitamins


Good To GoGreat for : 1) Normal skin 2) Natural skincare lovers3) Those wanting a quick, wash-off cleanser

• Packed with natural ingredients• Leaves skin soft, nourished, without

feeling taught• Clever formula turns into a luscious

creamy lather when pumped• Apply to wet face, then splash off• Ideal for shower• Key ingredients: aloe vera, carrot,

cucumber, watercress & vitamins


Dual Act1. Dual use: wet or dry

2. CombidermTM complex – for split personality skin

3. For a deep cleanse, apply like a lotion and remove with hand-hot face cloth

4. For great oil reduction, apply to wet face and work up to a light foam and rinse off

5. CombidermTM complex, tomato, wild yam, apricot, olive and vitamins

for split

For a deep cleanse, apply like a lotion hot face cloth

For great oil reduction, apply to wet face and work up to a light foam and

complex, tomato, wild


Way To Go 1. Wash off. Appeals to ‘soap & water’

lovers2. Detergent free formula – non-drying3. SebadermTM complex addresses oil

and sebum4. Natural foaming agent5. Great for guys and teenagers6. Great for shower7. SebadermTM complex, rosemary,

pomegranate, bergamot, anise & vitamins

. Appeals to ‘soap & water’

dryingcomplex addresses oil

pomegranate, bergamot, anise &


Easy On The Eye1. Designed to treat the more delicate skin

around the eye

2. Removes eye and brow makeup (even waterproof)

3. Refreshes tired, gritty eyes

4. Mediterranean botanical extracts of camelia tea, cornflower, eyebright and melissa


Instructions for cleansers 1. Choose 1 or 2 cleansers to try2. Record on worksheet which side was which3. Demonstrate technique. Upward and outward strokes

Circular motions on nose, temples and chin4. Manual explains GO EASY technique5. Remove with damp face cloth6. GOOD TO GO and WAY TO GO wash off in

cloakroom (dry flannel)7. Normally you would use toner now, but we are

moving onto mask first8. Ask how their face feels


Masks1. Put mask platform in front of you

2. Use once a week

3. Two reasons for mask: 1) deeply cleanse or 2) deeply hydrate

4. Contain active ingredients

5. Designed to work in 20 minutes

6. Can try one or two – in the spa would face map

7. Two types: 1) hydrating or 2) deep cleansing

The first mask mentioned TRUFFLESQUE is only shared in class once you have either earned the product in Success Start or added it in to your portfolio of products.


Trufflesque1. Ultra hydration & radiance

masquePlumps, softens, hydrates and brightens.

2. Instant youthfulness in the skin

3. Increases skins density, radiance & thickness

4. Clinically proven to significantly improve hydration


5. Smoothing lines and wrinkles in 15 mins

6. Plumps & firms

7. Protects against oxidative skin stress

8. Contains… Black summer truffles, pearlgenist technology, marine lifting agent, lemon tree honey, gold, champagne extract & strawberry extract

TrufflesqueSKIN THERAPY | CLASS WORKSHEET

Quench1. Luxuriously quenches and drenches

2. Plumps, softens, hydrates and brightens

3. For dull, and over-exposed skin

4. A mini-vacation for the skin

5. Non settling

6. 20 minutes during a bath or leave on for a few hours or overnight

7. Great on rough knees & elbows.

8. PhirmadermTM complex, avocado, blackberry, red pepper and vitamins


Be Calm1. Settles and soothes – tells skin to

‘becalm’

2. Great for stressed, unhappy skin

3. Reduces redness

4. Antidote to sun or wind burn

5. Delivers a boost of vitamins & plant extracts to the skin

6. Gives strength, smoothness & suppleness

7. CalmadermTM complex, aubergine, chamomile & vitamins


Purification1. Vacuum cleaner for the pores!2. Botanical extracts3. Deep pore cleaning4. Purifies and decongests

troublesome areas5. Great around nose, chin and forehead6. Controls excess oil, breakouts,

skin eruptions7. Great for guys, teenagers, backs and

upper arms8. SeberdermTM complex, Vitamin E & A,

tea tree, lavender, lemon grass, plantains, date, kaolin clay and anise

9. Pass around open jar to demonstrate texture and aroma


The power breakfast1. Ingredients of a healthy breakfast -

facial ‘muesli’

2. Hand blended – oats soaked in juices and honey

3. Great for combination skin – deep cleans pores, absorbs excess oil, treats dryness

4. Apply for 20 minutes in a bath (the steam helps) or as a quick 1-minute scrub


The power breakfast5. Naturally dissolves dead skin cells &

brightens (papaya acting as a natural AHA agent)

6. Circular movements create a microderm-abrasion effect

7. Reduces dullness and fatigue

8. Honey, oats, apple, pear, walnuts, strawberry and papaya


Breakfast smoothie1. Deeply cleanses AND hydrates

2. Removes dead skin cells, softens skin, stimulates regeneration of new skin cells

3. A facial when you don’t have time4. Cleansing and polishing in one – brightens5. Non-abrasive cream

Removes dead skin cells, softens skin, stimulates regeneration of new skin cells

brightens


6. Won’t upset the balance of your skin7. Great for all skin types8. Can be used 2-3 times a week9. Great for teenagers10. Keep in the shower

11. Jojoba, olive, papaya, strawberry, apricot, honey, pear, apple, oats

Breakfast smoothie

Jojoba, olive, papaya, strawberry, apricot,


Instructions for masks1. Use spatulas, ‘5p’ amount

2. Don’t use on eye area

3. New to masks… light tingling (i.e. it’s working!)

4. Leave on for up to 5 minutes, then ask guests to wash off

5. Guests should build up to using for 20 minutes at home

6. Take photos Facebook/Instagram!

7. Clear table

8. Put products back on side

9. Collect dirty face cloths


Toning Essence1. Bring over Toning Essence.2. Tonic water without the alcohol.3. Final cleansing stage. 4. Refines pores, tones and neutralises. 5. Preps for moisturiser.6. Mild.7. All skin types.

8. Fragrance, inspired by favourite Mediterranean salads.

9. Rehydration spray & sets makeup.10. Tomatoes, basil, melon, ginger, citrus fruitsTomatoes, basil, melon, ginger, citrus fruits


UsingToning Essence1 23 4

Hand-outpre-dampenedcotton pads

Show a FULL Toning Essence

Ask guests to smell! Wipe over face


Special attention:Radiance products! Bring over in front of you the SKIN TRUFFLE and

RADIANCE COLLECTION:

BE STRONG | WINDOWS OF THE SOUL | EXALT and REPOSE

! Explain that we will now be using products that give radiance and rejuvenation


Be Strong1. Super juice for the skin

2. Serum, not a moisturiser – like shaping underwear

3. Feeds the baby skin cells

4. Vitamins, CalmadermTM and desensitising ingredients such as liquorice and lavender

5. A lullaby for the skin

6. Use when your skin has been neglected or you’ve been under the weather!

7. Use as a short course (e.g. 6 weeks) or everyday

like shaping

and desensitising ingredients such as liquorice and lavender

Use when your skin has been neglected or you’ve been under the weather!

Use as a short course (e.g. 6 weeks)


Windows Of The Soul1. First two signs of ageing: eyes

and neck

2. Best seller

3. Skin around eyes 14x thinner = gentle formula

4. Light, gel-balm texture

5. Alleviates puffiness, dark circles, signs of fatigue

6. Richly hydrating

7. Treats fine lines

8. All skin types

9. Milk thistle, edelweiss, cucumber & vitamins.

10. Explain application technique

Skin around eyes 14x thinner =

ness, dark circles,

Milk thistle, edelweiss, cucumber


Exalt1. Second best seller

2. ‘A nip & tuck in a jar’

3. Luscious light gel texture – sensual to use

4. Sinks in quickly

5. Instant and long term benefits

6. Smooth's, firms, softens, lifts, tackles lines and wrinkles

7. Natural rose fragrance is wonderful for soothing frazzled nerves

8. Olive, red pepper, soya bean, wild yam, rose, vitamins, grape seed oil, wheat protein

9. Explain application technique

Olive, red pepper, soya bean, wild yam, rose,


Repose1. A ‘good nights sleep in a jar’!2. Use when you or your skin needs

a rest – e.g. overnight, slumber day3. Light yet rich texture4. Aromatherapy & skincare in one5. Amazing fragrance6. Restores life and radiance7. Deeply hydrating8. Vitamins B, C & E, jojoba, hops, frankincense

and a rich blend of relaxing aromatherapy oils9. Explain application technique

Vitamins B, C & E, jojoba, hops, frankincense and a rich blend of relaxing aromatherapy oils


Host presentationBring over SKIN TRUFFLE and A TASTE OF TEMPLE SPA

! SKIN TRUFFLE - Best selling product in Harrods and spas! Body Truffle & Truffle Noir! Gifts valued £60-£100! Skin, spa, soul & master-class! Who would you invite?


Skin Truffle1. Ultimate rejuvenation

2. Can substitute your moisturiser

3. Use one-off to give instant radiance or everyday for long term anti-ageing

4. Celebration ingredients: black summer truffles, chocolate, strawberries, champagne grape extract, micronized diamonds, gold and silk extracts, and HappyBelle-PE

5. Endorphin effect – ‘happiness in a jar’


Moisturisers1. Bring forward moisturiser platform

2. Choose according to skin type

3. Explain the difference between dryness VS dehydration (the back of the hand test)

4. Unique textures and ingredients in each


Double Cream1. Great for ‘dry skin’ cynics

2. Rich, creamy texture

3. Sinks in immediately. All day effect

4. A little goes a long way

5. Give vitality, banishes dullness

6. Rehydrates and firms

7. PhirmadermTM, olive, echinacea, vitamins, avocado oil, blackberry juice, horse chestnut and red pepper

, olive, echinacea, vitamins, avocado oil, blackberry juice, horse chestnut


Be Still1. Liquid silk!

2. For sensitive skin

3. No artificial fragrance or colour

4. Extremely soothing, comforting to sensitive skin

5. Lightweight, luscious, non-greasy

6. Gives a dewy finish

7. Great stories

8. CalmadermTM complex, liquorice, calendula, cucumber, apricot, aubergine and vitamins A, C and E


Life Defence1. Your front line skin defender!

2. Want to safeguard your skin's future and be protected against whatever daily life and the environment throws at it? As a moisturiser LIFE DEFENCE provides broad Spectrum UVA/UVB protection. That means it helps to protect against UVA and UVB rays

3. RESULTS: Helps to prevent the appearance of sun-induced age spots | Defends against dryness, pollution and the harmful effects of UV rays | Broad Spectrum UVA/UVB protection | Helps protect skin from free radical damage

4. GREAT FOR: Everyone, even sensitive skin

Want to safeguard your skin's future and be protected against whatever daily life and the environment throws at it? As a moisturiser LIFE DEFENCE provides broad Spectrum UVA/UVB protection. That means it helps to protect

RESULTS: Helps to prevent the appearance of induced age spots | Defends against

dryness, pollution and the harmful effects of UV rays | Broad Spectrum UVA/UVB protection | Helps protect skin from free radical damage

GREAT FOR: Everyone, even sensitive skin


Moisture To Go1. Combination skin: oily T-zone & dry

patches elsewhere.

2. ‘Telepathic’

3. ‘Polyfiller’ silicones for fine lines.

4. Texture of liquid velvet.

5. Leaves skin feeling silky.

6. Best selling moisturiser for men.

7. CombidermTM complex, tomato, grape seed, St John’s Wort, oregano, wild yam, olive and vitamins.

zone & dry

complex, tomato, grape seed, St John’s Wort, oregano, wild yam, olive


Moisture Matte1. Stunning texture.

2. State-of-the-art treatment for oily skin.

3. Matte finish – rids shine.

4. Liquid cashmere texture.

5. Anhydrous formulation – no water or oil.

6. Ingredients act like ‘microsponges’, that absorb up to four times their own weight in sebum.

7. SeberdermTM complex, myrtle, pomegranate, anise, lemongrass and vitamins

no water or oil.

Ingredients act like ‘microsponges’, that absorb up to four times their own weight in sebum.

complex, myrtle, pomegranate,


Instructions for Moisturisers

1. Choose skin type moisturiser

2. Apply to opposite side (to SKIN TRUFFLE)

3. Upward and outward massage movements


Collection presentation1. Clear the table

2. Create your collections – Super Starter & Radiance

3. Ask, ‘how does your skin feel’?

4. Compliment them

5. Memorise collections, prices & savings

6. Refer to Collections Worksheet

7. Savvy shoppers like offers

8. Exclusive to classes

9. Credit card

10. Delivery is 3-5 working days

11. After delivery call


Super starter1. ‘Get started’ collection

2. Includes:! TONING ESSENCE! Any cleanser ! BE STRONG ! Any moisturiser for free

3. Worth £115 | Pay £77 | Save £38

4. Lasts up to 4 months

5. Small supplement for IN THE BEGINNING


Radiance collection 1. Use with existing products

2. Treat specific areas of concern

3. Bring radiance

4. Includes: ! EYE WILL SURVIVE

OR! WINDOWS OF THE SOUL

! REPOSE! EXALT! Any mask for free

5. Worth £138 | Pay £110* | Save £28 *£5 supplement if you choose EYE WILL SURVIVE


Order formsPoint out highlighted areas:1. Have a class.

2. Become a consultant like me

3. Gift message

4. Clear writing

5. Wish list

6. Postage and packaging charges – individually wrapped, delivered to your door

7. Chocolates


Host your own classTalk through different classes available


Personal consultation1. Thank guests2. Explain next stage: one to ones (start with person

leaving first)3. Sofa, stairs or somewhere semi private4. Help them get the best savings5. Wish list question 6. Book class date7. Check writing is readable8. If given cash, count it out in front of them and mark

‘paid with thanks’ on order form9. If cheque, add bank card number to back10. Remind re delivery – place & when


Packing up1. Blow out candles, leaving to cool2. Collate orders3. Pack case4. Thank host again5. Book host in for another class

6. Let her choose her gift7. When you get home, text another

‘thank you’ to host


After the classLater that day/night or the next morning:

1. Collate orders. Double check. Make any upgrade calls GROW

2. Balance cash & cheques

3. Cash & cheque orders paid by consultant

4. Consultant banks cash and cheques in their Temple Spa bank account

5. Process orders

Process orders1. Select CLASS ORDER

2. Select HOST or ADD NEW

3. Enter date of class. Enter number of attendees. Add comments

4. Select existing customer and ADD TO CLASS, or select NEW CUSTOMER. Address, order, payment details. Remember to pay with your card (any cash paying customers)

5. Select existing host or add new host by selecting HOST ORDER. Check address. Address, order, payment details

Process orders6. Add host incentive and host gift to order

7. Place consultant order – products and business tools

8. Pay for remainder

9. Complete the class

10. Staple together paperwork, with host on front File in ‘current classes’

Next day! Call guests who didn’t book a class – GROW

! Clean case, launder cloths etc

! Thank you card/text

GrowWe’ll be sharing some more great tips and ideas….

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