eq presentation 1 (2)

8/8/2019 EQ Presentation 1 (2)

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EMOTIONAL QUOTIENTEMOTIONAL QUOTIENT

&&EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE

PREPARED BY:PREPARED BY:

RajeshRajesh ChadhaChadha


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WHAT ARE EMOTIONS?WHAT ARE EMOTIONS?

Emotions are feelings that are directed at someoneEmotions are feelings that are directed at someoneor something. They are reactions to someor something. They are reactions to somesituations, not a trait.situations, not a trait.

Emotions are mental states that ariseEmotions are mental states that arisespontaneously, rather than through consciousspontaneously, rather than through consciouseffort.effort.

Emotions are often involuntary, related to feelings,Emotions are often involuntary, related to feelings,

perceptions or beliefs about elements objects orperceptions or beliefs about elements objects orrelations between them, in reality or in therelations between them, in reality or in theimaginationimagination


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TYPES OF EMOTIONSTYPES OF EMOTIONS

HappinessHappiness

DisgustDisgust

AngerAnger

SadSad

SurpriseSurprise

FearFear


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WHAT IS EMOTIONALWHAT IS EMOTIONAL

INTELLIGENCE?INTELLIGENCE? Emotional IntelligenceEmotional Intelligence::

Ability to perceive emotions.Ability to perceive emotions.

To access and generate emotions so as toTo access and generate emotions so as toassist thought.assist thought.

To understand emotions and emotionalTo understand emotions and emotional

knowledge; and to reflectively regulateknowledge; and to reflectively regulateemotions so as to promote emotional andemotions so as to promote emotional and

intellectual growth.intellectual growth.


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CAN EMOTIONS BECAN EMOTIONS BE

INTELLIGENT?INTELLIGENT?Daniel GolemanDaniel Goleman suggested both personal andsuggested both personal and

social competence in his book :social competence in his book :

Self AwarenessSelf Awareness Managing emotionsManaging emotions

Motivating oneselfMotivating oneself

Recognising emotions in othersRecognising emotions in others Handling RelationshipsHandling Relationships


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ContinuedContinued

In other words, there are four parts:In other words, there are four parts:

1. Perceive or sense emotions,1. Perceive or sense emotions,2. Use emotions to assist thought,2. Use emotions to assist thought,

3. Understand emotions,3. Understand emotions,

4. Manage emotions4. Manage emotions


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Measures of Emotional IntelligenceMeasures of Emotional Intelligence

Intrapersonal ScalesIntrapersonal Scales

SelfSelf--RegardRegard

Emotional Self AwarenessEmotional Self AwarenessAssertivenessAssertiveness

IndependenceIndependence

SelfSelf--ActualizationActualization


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Interpersonal ScalesInterpersonal Scales

EmpathyEmpathy Social ResponsibilitySocial Responsibility

Interpersonal RelationshipInterpersonal Relationship

Adaptability ScalesAdaptability Scales

Reality TestingReality Testing

FlexibilityFlexibility Problem SolvingProblem Solving


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Stress Management ScalesStress Management Scales

Stress ToleranceStress Tolerance Impulse ControlImpulse Control

General Mood ScalesGeneral Mood Scales

OptimismOptimism

HappinessHappiness


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Use of EQ in OrganizationUse of EQ in Organization

Work place formulaWork place formula::

High EQHigh EQ = Clear Thinking + Healthy= Clear Thinking + Healthy

Emotions + Appropriate actions.Emotions + Appropriate actions. In organization, EQ beats IQIn organization, EQ beats IQ

We wear our EQ through our attitude whichWe wear our EQ through our attitude which

includes our thoughts,feelings and behaviour.includes our thoughts,feelings and behaviour. Eg. Conflict b/w labour and top mgmt.Eg. Conflict b/w labour and top mgmt.


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ContinuedContinued

Workplace EI has been theoretically linked to aWorkplace EI has been theoretically linked to alarge number of variables including;large number of variables including;

LeadershipLeadership

PerformancePerformance SatisfactionSatisfaction

CommitmentCommitment

AbsenteeismAbsenteeism

Team workTeam work

StressStress


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EQ v/s IQEQ v/s IQ

Intelligence quotientIntelligence quotient

1. It defines how smart you are.1. It defines how smart you are.

2. Measures Raw Intelligence,2. Measures Raw Intelligence,including abilities such asincluding abilities such aslogical reasoning andlogical reasoning andanalytical skills.analytical skills.

3. Seldom changes3. Seldom changes

Emotional quotientEmotional quotient

It determines how to use thatIt determines how to use that

smartness.smartness.Ability to empathize, work withAbility to empathize, work with

others and manage stress.others and manage stress.

Change through self disciplineChange through self discipline

and profound experience.and profound experience.


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EQ IN MEN AND WOMENEQ IN MEN AND WOMEN

MEN WITH HIGH EQMEN WITH HIGH EQ

socially poised, outgoing and cheerful,socially poised, outgoing and cheerful,

commitment to people, responsible,sympatheticcommitment to people, responsible,sympatheticand caring in relationships.and caring in relationships.

By contrast .By contrast .

WOMEN WITH HIGH EQWOMEN WITH HIGH EQ

Assertive,outgoing,express their feelingsAssertive,outgoing,express their feelingsdirectly , adapt better to stress ,gregariousdirectly , adapt better to stress ,gregarious

and feel positive about themselvesand feel positive about themselves


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THANK YOU !THANK YOU !

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