2013 Summer Offsite Engineering, Quality, &

Milton Georgia

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Norms for Today

1. Ok to take calls as the operation needs you

2. We will have breaks but feel free to get up as needed for bathroom food and drink refills

3. Stand and move around as needed

4. For the most part, disconnect from your daily duties and focus on listening, collaborating, engaging with each other

5. Honest and Open Discussions

6. Courteous to each other

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Today’s Objectives

Today is about Leadership

1. Learn each others views and ideas

2. Discuss what is expected of us:

•What do our Leaders Expect of Us

•What does our Staff Expect of Us

•What do our Key Customers Expect of Us

3. Make a few decisions:

• Initiative/Focus Areas (Leaders)

•Survey Action Plan (Staff)

•End State Plan/Capacity Model (Customers)

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Our Leaders

“The only real sustainable advantage in business is creativity. Anything else,

over time, can be replicated.”

“Keep up that intellectual curiosity”

“Be curious about the data”

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Theme for Today

“Cutting through Complexity”

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KPMG Model

The new brand is the result of extensive research into what our clients expect of KPMG in the years to come.

Clients told us they value the KPMG network for the quality of our people, our ability to deliver practical quality of our people, our ability to deliver practical

solutions that add value to their businesses and our solutions that add value to their businesses and our ability to build long-lasting, trusted relationshipsability to build long-lasting, trusted relationships. . They

also believe we should build on our strengths and align what we plan, say and do to make a difference.

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KPMG Model

Balancing The Efficient and The Effective

The Transactional and The TranformationalThe Incremental Change and The Disruption

Risk and Reward

Key EnablersTechnology

People

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DELTA AIR LINES, INC.

Engineering and Quality Value Exercise

What value do we bring to Delta?

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DELTA AIR LINES, INC.

SWOT Exercise

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