epractice workshop on open source software, 7 april 2011- jacques gripekoven
DESCRIPTION
Presentation by Jacques Gripekoven, Voice Over IPTRANSCRIPT
www.eyepea.eu Open Source VoIP Solutions
Pan european deployment of an Open Source VoIP solution
for EURid
Jacques GripekovenManaging [email protected]
www.eyepea.eu Open Source VoIP Solutions
Eyepea
Eyepea is a european Voice over IP System Integrator building communication solutions
around Open Source platforms
www.eyepea.eu Open Source VoIP Solutions
Prestigious references
ConceptSalesIdeal
Adequat Business Center
www.eyepea.eu Open Source VoIP Solutions
EURid.eu
• EURid
• European registry of Internet domain .eu names
• Under contract to the European Commission
• Customers: registrars around the globe
• 3.383.097 .eu domains (on 1/4/2011)
• Presence:– Belgium
– Sweden
– Czech
– Italy
Business needs
• Enterprise telephony
• Distributed call center for registrars– Commercial
– Technical
– Administrative
• SLA to the European Commission
www.eyepea.eu Open Source VoIP Solutions
Technology requirements
• Move to an open VoIP Architecture
• IT approach
• High availability
• Intranet integration of call center agents (login/logout)
• Eyepea proposed Asterisk as Open Source VoIP
platform
www.eyepea.eu Open Source VoIP Solutions
www.eyepea.eu Open Source VoIP Solutions
US IP-PBX market
• 2009 survey by the Eastern Management Group• Sample: 6000 IT executives• Open Source leads the US IP-PBX market with 18%• Why?: minimal amount of Capital requirement and flexibility of
Open Source
Nortel, 2.33, 15%
Cisco, 1.9, 12%
Avaya, 1.75, 11%
Mitel, 1.22, 8%
NEC, 1.22, 8%
Other, 4.22, 28%
Open Source, 2.85, 18%
Millions of lines, Market share
www.asterisk.org
www.eyepea.eu Open Source VoIP Solutions
EURid
Data Center 1
IP Phones
IP Phones
Softphone Softphone
100Mbps
10Mbps 10Mbps 10Mbps
PSTNPSTN
VoIPSP
SIP trunk
SIP DIDs
Data Center 2
IP Phones IP Phones
Softphone
Softphone
www.eyepea.eu Open Source VoIP Solutions
EURid
Data Center 1
PSTN Gateway
PSTN Gateway PSTN Gateway PSTN GatewayPSTN
PSTN
PSTN
PSTN
PSTN
PSTN
PSTN
PSTN
VoIPSP
SIP trunk
SIP DIDs
Data Center 2
PSTNPSTN
Conclusion
• Fully operational since 6 months
• 100% uptime
• High level of satisfaction– Customers
– Agents
– Management• Budget
• Reporting to E.C.
• Next step: virtualisation
www.eyepea.eu Open Source VoIP Solutions
www.eyepea.eu Open Source VoIP Solutions
Thank you for your attention
Jacques GripekovenManaging [email protected]