epl feb 2013 trustees and management discussion
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Expect MoreDriving Innovation, Community, Success, & Scalability
Stephen Abram, MLSEdmonton Public Library TrusteesFeb. 12, 2013
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It’s simple really, shift happens, gedoverit
• Users & Communities will continue to be diverse in the extreme• Expectations around timeliness will increase• We will have a foot in both camps for many, many years to come: digital
and physical• Content will (is already) be dominated by non-text (gamification, 3D,
visual, music, video, audio, etc.)• Search will explode with options and one-step, one box search is for
dummies• The single purpose anchored device is dead as a target environment• Devices will focus on social, collaboration, sharing, multimedia, creation
and successful Services will align with that• Librarians will need to focus primarily on professional service(s) and
strategic alignment (reduced roles in organizing knowledge and step&fetchit politeness)
• E-Learning, collections and metadata will go to the cloud massively
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What are you?
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Library MegatrendsIt doesn’t take a genius to see librarian skills and competencies applied to the trends and issues in library communities
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Libraries core skill is not delivering information
Libraries improve the quality of the question
and the user experience
Libraries are about learning and building communities
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•What are your goals?
•What are their goals?
•Is there a difference?
What are the community’s goals?
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What does Sustainability
Mean?
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What Does Boundarylessness
mean?
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Coming up . . .
ReadersFirst
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Being More Open to Comment
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Being More Open to Criticism and Feedback
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Being More Open to Recommendations
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Support Aspiration
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Be Creative and Attract
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Being More Open to Change
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The Library as Sandbox
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Being More Open Experimentation, Pilots and Innovation
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Being More Flexible
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Being More Open to Risk
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Being Open to a Mosaic of Solutions
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Being Open to Ambiguity
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BeMoreOpen to SocialTechnologiesand UnintendedConsequences
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Being Comfortable with Speed
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Being Open to New Ideas
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Letting Go of Control
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Remove the Borders Inside Libraries
Be the Change We Want to See
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Remove the Borders In the Library Community
Be the Change We Want to See.
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Remove theBorders Between
Libraries and Users
Be the Change We Want to See.
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Remove the Borders Between Libraries and Influencers
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Be Inspirational
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Be Important
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Know What Makes Us Different
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Finding Our Voice and Using It
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So what should Public Library Priorities Be?
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Black and White
•The polarization of discussionDogmatic vs. Professional positions on: eBooks, access, copyright, etc.
Political and social value systems in confl ict
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Black & White
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• Examples of B&W discussions
• These can sometimes lack professional perspectives, be politically dogmatic and belief driven, and use death symbolic metaphors
• E-books versus Physical Books• Open access versus Proprietary Content• Free versus Fee• Business Models versus Social Models• Apple versus Microsoft PC• Desktop vs. Laptop vs. Tablet vs. Phone• Privacy and Confidentiality
• Make no mistake. I’m not saying the discussions are wrong or taking sides, I just think professionals see colours and shades of gray.
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OMG – the digital book!
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What We Never Really Knew Before 27% of our users are under 18. 59% are female. 29% are college students. 5% are professors and 6% are teachers. On any given day, 35% of our users are there for the very
first time! Only 29% found the databases via the library website. 59% found what they were looking for on their first search. 72% trusted our content more than Google. But, 81% still use Google.
We often believe a lot
that isn’t true.
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What Would You Attempt If You Knew You Would Not Fail?
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Choose
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The power of libraries
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A Third Path
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Focus on the Whole Experience
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Until lions learn to write their own story, the story will always be from the perspective
of the hunter not the hunted.
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Stephen Abram, MLS, FSLAConsultant, Dysart & Jones/Lighthouse Partners
Cel: [email protected]’s Lighthouse Blog
http://stephenslighthouse.comFacebook, Pinterest, Tumblr: Stephen Abram
LinkedIn / Plaxo: Stephen AbramTwitter: @sabram
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