epicor for automotive heavy duty

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Functionality • Source and sell the right parts for highly customized trucks • Manage inventory, including valuable cores and kits • Track deliveries, vehicles and routes • Automate back-office processes • Organize workflow in your repair or re-manufacturing shop • Modernize your business with Internet tools and paperless processes • Evaluate business performance with up-to-the-minute reports Epicor ® for Heavy-Duty Market Solutions for Heavy-Duty Distributors Increased sales of class 4-8 vehicles, ever-rising vehicle utilization rates and the growing demand for heavy-duty replacement parts are just a few key indicators pointing to sustained growth of the commercial vehicle aftermarket. As an aftermarket parts distributor, you have opportunities to grow your business, but also face a variety of challenges—rising number of parts, a proliferation of competitors and continued pricing pressure—that are adding unwanted complexity to your business. There’s no better time for independent distributors to partner with Epicor in leveraging the latest business management technologies to reduce inventory requirements, increase operational efficiency, and improve service levels.

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Page 1: Epicor for Automotive Heavy Duty

Functionality

• Sourceandselltherightpartsforhighlycustomizedtrucks

•Manageinventory,includingvaluablecoresandkits

• Trackdeliveries,vehiclesandroutes

• Automateback-officeprocesses

• Organizeworkflowinyourrepairorre-manufacturingshop

•ModernizeyourbusinesswithInternettoolsandpaperlessprocesses

• Evaluatebusinessperformancewithup-to-the-minutereports

Epicor® for Heavy-Duty Market

Solutions for Heavy-Duty Distributors

Increased sales of class 4-8 vehicles, ever-rising vehicle utilization rates and the

growing demand for heavy-duty replacement parts are just a few key indicators

pointing to sustained growth of the commercial vehicle aftermarket.

As an aftermarket parts distributor, you have opportunities to grow your business,

but also face a variety of challenges—rising number of parts, a proliferation of

competitors and continued pricing pressure—that are adding unwanted complexity to

your business.

There’s no better time for independent distributors to partner with Epicor in

leveraging the latest business management technologies to reduce inventory

requirements, increase operational efficiency, and improve service levels.

Page 2: Epicor for Automotive Heavy Duty

EpicorSoftwareCorporation

Hundreds of heavy-duty distributors rely on the powerful, easy-to-use Epicor solutions to help run their businesses more efficiently and profitably. Our innovative, industry-specific solutions help distributors like you drive improvement in virtually every area of your business so you can carry and sell the right parts at the right time, and at the right margin.

Epicor offers a broad range of solutions and services to help you achieve your long-term operational and financial goals. Plus, our team can support your business from end-to-end, including consultation, installation, training, network support, local hardware support, and ongoing Advice Line assistance.

ApplicationsfortheHeavy-DutyDistributorEpicor offers a choice of platforms for the heavy-duty distributor, each one a complete distribution management solution to help you serve your market. Our easy-to-use systems are designed to improve point-of-sale operations, fine-tune pricing, optimize inventory, manage cash flow, improve decision making and coordinate operations with any number of stores.

Sell the right part the first time

The Epicor easy-to-use and learn Point-of-Sale (POS) applications will help you source parts and process orders in seconds. We offer an expanded electronic cross-reference parts database with more than 25 million up-to-date listings for both Original-Equipment-Manufacturer-to-aftermarket and aftermarket-to-aftermarket Interchanges, including light, medium and heavy-duty trucks. With part look-up by description, you can offer a choice of parts by manufacturer and price, rather than limiting your customer to an exact part-for-part match. Our electronic price updating tools upload manufacturer’s price files and other part-specific attributes quickly. The system then applies a specific markup to each part so you can maintain margins critical to your success. You can also receive electronic orders from customers to eliminate keying errors and reduce part returns.

Manage inventory—from multi-vendor purchasing to cores and kits

Balancing inventory supply with customer demand is key to profitability and responsive service. Our Inventory module is fully integrated with POS to help you order the right parts and maintain optimal stocking levels.

What’s one way to stay price-competitive in this market? By purchasing the same quality parts from multiple vendors at the lowest cost today. Because the same part might have a different part number depending on the vendor source, Epicor applications provide tools to help you analyze and keep track of this complicated aspect of purchasing.

When you’re ready to place an order, Epicor systems give you the flexibility to transmit purchase orders electronically in several formats to vendors or a third-party clearinghouse.

With the Epicor interactive parts kits applications, you gain full control of your kits and accessories. Our systems allow you to change kit parts on the fly while controlling price and returns. This flexibility helps you sell customers the exact parts they need for the best dollar value and with quick flexible service at POS.

Careful core management and tracking is absolutely essential in the heavy-duty market. That’s why our solutions allow you to track the sales and return of valuable cores by part number and customer so you have all the information you need for prompt retrieval and return to the manufacturer.

Page 3: Epicor for Automotive Heavy Duty

EpicorforHeavy-DutyMarket

Track deliveries, vehicles, and routes

Operating an efficient parts delivery service is one of the most important components of your business. Epicor offers distributors Dispatch and Delivery Management Service (DDMS) solutions with several configuration options using bar codes, handheld scanners and wireless technology.

DDMS will help you trace the delivery of an order from start to finish through an intuitive, color-coded system, helping you accurately respond to customer inquiries and effectively manage vehicles and drivers.

Maintain financial control in the back office

The Epicor financial accounting modules help you stay on top of billing and payments. With automated statements and invoicing, you can bill customers without delay, improve cash flow and reduce AR days. System reports help you identify past-due customers requiring attention or credit hold.

Monitor efficiency in your repair and re-manufacturing shop

Many heavy-duty distributors operate machine shops or re-manufacturing processes. Epicor offers flexible ways to post, track and analyze shop labor. For example, you can break out totals of labor billings by each operator, labor by department or machine, or by each machinist in each work area. You can also segregate parts sold on these shop tickets and break out operator, department and machine totals.

These are just a few examples of how to use your system to evaluate your business, make appropriate decisions and improve service and profitability.

Modernize your operation with Internet services and paperless processes

When you’re ready to establish an Internet presence and really drive revenue and customer satisfaction, look to Epicor for help in developing an eStore. You can be linked to thousands of distributors, retailers, manufacturers and installers through Epicor AConneX® and belong to the largest Internet-based parts trading solution in the aftermarket today. As a heavy-duty distributor, you can receive and share information, as well as conduct secure, efficient transactions any time.

Technology has always promised a “paperless” office, and with Document Management, you’re one step closer to being there. First, original customer invoices are automatically stored electronically. Next, following delivery, the signed invoice copy is scanned into the system, and the two documents are stored together. The high-speed scanner scans dozens of documents in seconds. You can e-mail statements and associated invoices and credits directly to customers, saving you printing and mailing costs and helping you distribute statements on time, every month. If one of your

customers requests a copy of a statement or signed invoice, it takes less than one minute to retrieve it, fax or e-mail it directly from the computer. You can offer your customers 24x7 online viewing access to these electronic documents through a secure Web site. Document Management helps you provide prompt customer service, save paper and eliminate the need for expensive and space-consuming storage solutions.

Evaluate custom reports for real-time decision making

For you, the most important end-result might be the rich database of transaction history that paints a true picture of your business. All Epicor systems allow you to review data on-screen or send reports to a printer. You can also export data to various file formats, giving you the flexibility to manipulate information using third-party reporting applications, such as Crystal Reports® or Microsoft® Excel®.

EpicorisCommittedtoYourSuccessOur pledge to the heavy-duty market

The challenges facing today’s heavy-duty aftermarket demand revolutionary responses. Epicor is truly committed to being the customer-driven partner aftermarket companies need. Epicor continually seeks industry feedback to help drive change and, has made significant technology investments that can greatly benefit heavy-duty distributors like you.

Because the heavy-duty aftermarket’s long-term health depends on collaboration, Epicor has committed itself to providing solutions that connect all aftermarket participants—helping companies effectively leverage industry resources and gain the supply chain and operating efficiency needed to achieve impressive business breakthroughs.

With more than 40 years of industry experience, significant research and development funding and extensive market penetration, Epicor has the expertise, financial strength and dedicated customers to deliver the innovative, high-quality solutions today’s aftermarket requires—and to support those solutions well into the future.

Take advantage of business consulting, training, and support services

As an Epicor customer, you’re never alone. We have a world-class team of consultants, trainers, and support specialists ready to help you solve small issues or completely evaluate your business and establish improvement programs.

Page 4: Epicor for Automotive Heavy Duty

AboutEpicorEpicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise, and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit www.epicor.com.

Latin America and Caribbean

Blvd. Antonio L. Rodriguez #1882 Int. 104

Plaza Central, Col. Santa Maria

Monterrey, Nuevo Leon, CP 64650

Mexico

Phone: +52.81.1551.7100

Fax: +52.81.1551.7117

Australia and New Zealand

Level 34

101 Miller Street

North Sydney NSW 2060

Australia

Phone: +61.2.9927.6200

Fax: +61.2.9927.6298

Asia

238A Thomson Road #23-06

Novena Square Tower A

Singapore 307684

Singapore

Phone: +65.6333.8121

Fax: +65.6333.8131

Europe, Middle East and Africa

No. 1 The Arena

Downshire Way

Bracknell, Berkshire RG12 1PU

United Kingdom

Phone: +44.1344.468468

Fax: +44.1344.468010

Worldwide Headquarters

San Francisco Bay Area

4120 Dublin Boulevard, Suite 300

Dublin, CA 94568 USA

Toll Free: +1.888.448.2636

Direct: +1.925.361.9900

Fax: +1.925.361.9999

Contact us for more information on Epicor Products and Services

The contents of this document are for informational purposes only and are subject to change without notice. Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically disclaims, to the full extent of the law, any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. This document and its contents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of its date of publication, April 2013. The usage of any Epicor software shall be pursuant to the applicable end user license agreement and the performance of any consulting services by Epicor personnel shall be pursuant to applicable standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may require the purchase of licenses for such other products. Epicor, AConneX, Business Inspired, and the Epicor logo are trademarks or registered trademarks of Epicor Software Corporation in the United States, certain other countries and/or the EU. Microsoft and Excel are registered trademarks of Microsoft Corporation in the United States, certain other countries and/or the EU. Crystal Reports is a registred trademark of SAP. All other trademarks mentioned are the property of their respective owners. Copyright © 2013 Epicor Software Corporation. All rights reserved.

EpicorSoftwareCorporation

Training, support, and services

Epicor provides a full turn-key solution, offering software and hardware sales, installation, training, support, and consulting services that encompass the entire system.

The Epicor training tools and support services help you get the most from your system applications every day. We provide options such as onsite training, Web-based training, and one-to-one phone training and troubleshooting. The 24x7 online help gives you immediate, always available assistance for all Epicor products. For issues beyond the ordinary, our online and phone services provide friendly and informed personal assistance.

Epicor offers a full suite of security products to protect your computers and data from harmful hackers and viruses. Our IT Audit team can evaluate your network, Internet connections and business operations and then recommend best practices to keep your entire system safe, secure and reliable.

At any time, a member of our Consulting Services team can take an in-depth look at your business practices. Following a complete evaluation, we will recommend additional training, best practice procedures or new software and hardware to help you get the results you want from your Epicor system.

Comprehensive training and services

• Online help

• Education plans

• Data conversion services

• Implementation and consultation services

• Installation and hardware support

Did You Know?

The Epicor solutions are built on decades of industry experience and customer input. We value our customer partnerships and continue to add relevant capabilities and products all the time. Our integrated software solutions bring new efficiencies to every part of your business.

+1.888.463.4700 [email protected] www.epicor.com