Tracy Moore tmoore04@verizon.net

10003 Katie Ct., Tampa, FL 33647 813-526-0111

Epic EMR Go Live Activation Consultant / Super User

Go-Live Support Specialist / Trainer / Site Lead / Project Manager

Skilled Epic EMR consultant with 5 years’ experience. Over 120 hours of training to provide support to end-users. Extensive experience in EpicCare 2012, 2014 and 2015. I Provide at-the-elbow support to physicians, clinicians, nurses and support staff. Provide in-class and one-on-one training. A team player that brings exceptional leadership, excellent communication skills, and outstanding work ethic to each client’s site.

EMR Proficiency: Go-Live Support EpicCare Ambulatory/Inpatient Epic Community Connect Prelude

Cadence Radiant ClinDoc CPOE MyChart ADT Kaleidoscope Cupid Technical Support Troubleshooting

CAREER HISTORY

Independent Contractor – Epic EMR Activation Consultant, Lead, Trainer, Tampa, FL, November 2013 - Present

Primary point of contact for end users during the implementation phases (soft go-live and go-live).

Provide ATE (at-the-elbow) support assisting with registration and scheduling patients.

Provide ambulatory and inpatient ATE support to physicians, mid-level providers and nurses which include but is not limited to:

o Standing side-by-side with the end users to help with system functionality or workflow concerns.

o Reinforcing best practices. o Familiarizing end users with the documenting with SmartTools (i.e., SmartTexts, SmartPhrases). o Coaching nurses with charting tools (i.e., Flow sheets, MAR). o Communicating updates and distributing materials. o Liaison between end-users and Epic support teams. Identifying workflow and application related

issues and escalating issues appropriately.

Provide in- class training of physicians, clinicians and nurses prior to Epic implementation for ambulatory clinics.

Manage dress rehearsals and ATE support, document floor support issues daily, escalate problems to command center, relay and disburse any updated go-live information or issues that have been resolved.

As area/site lead, liaison to the project manager. Assumed day to day management of the team of 100+ consultants on site.

Assist providers in personalization labs with the development of personalized preference lists to streamline the order entry process. As well as assist end users with developing their own personalized list of SmartPhrases to quickly document in patients’ charts.

Provide/provided support at the following facilities: o Houston Methodist – Wave 4 (Resource Coordinator), Houston, TX, November 2016 o Spartanburg Regional Healthcare System, Spartanburg, SC, October 2016 o Hartford Healthcare Medical Group, Hartford, CT, August 2016 – September 2016 o Houston Methodist – Wave 3 (Site Lead), Houston, TX, July 2016 – August 2016 o Houston Methodist – Wave 2, Houston, TX, May 2016 – June 2016 o SSM Health, Shawnee, OK, May 2016 o NYC Health + Hospitals, Queens, NY, April 2016

o Houston Methodist – Wave 1, Houston, TX, February 2016 – March 2016 o Hospital for Special Surgery, Manhattan, NY, January 2016 – February 2016 o University of Maryland Medical System, Baltimore, MD, October 2015 – December 2015 o John Muir Health, Walnut Creek, CA, September 2015 o University of South Florida, Tampa, FL, June 2015 – September 2015 o Partners Healthcare, Boston, MA, May 2015 – June 2015 o OhioHealth, Columbus, OH, April 2015 – May 2015 o Lifespan, Providence, RI, March 2015 – April 2015 o UNC Rex Healthcare, Raleigh-Durham, NC, June 2014 – July 2014 o UW Medicine, Seattle, WA, May 2014 o UNC Health Care, Raleigh-Durham, NC, April 2014 o WellStar, Atlanta, GA, November 2013 – December 2013

Epic Go Live Super User – Tampa General Hospital – Practice Connect, Tampa, FL, May 2013 – July 2013.

Assisted with testing the customized systems built for the individual ambulatory practices.

Provided educational support to physicians, mid-level providers and their support staff for the implementation of Epic’s EMR (ambulatory) processes for registration/scheduling (Superbill).

Provided at-the-elbow support to the support staff and physicians in ambulatory.

Assisted providers with the development of personalized preference lists to streamline the order entry process.

Paralegal – The Griffin Firm, Tampa, FL, Jan 2012 – February 2015 (PRN).

Managed office for law firm specializing in estate planning and corporate law.

Organized client data and generated all documents in preparation of estate planning.

Prepared corporate filings for new businesses.

Interfaced with legal institutions, business partners, state and federal courts, and corporations Project Manager/Super User – Tampa General Hospital, Tampa, FL, June 2011 – December 2011.

As project manager, main point of contact for the project and assumed day to day management of the project and team on site.

Generated operational reports for Project Information System Team Manager.

Provided at-the-elbow support during “Big Bang” go-live to the physicians, mid-level providers and nurses in Phase I – Ambulatory and Phase II – Inpatient.

Assisted in the EMR training of physicians and mid-level providers.

Provided educational and on-call support to physicians, mid-level providers and their support staff for the implementation and update of EMR procedures and processes.

Documented patients’ disposition (admission, transfer and discharge); and assisted providers in obtaining patient reports.

Assisted providers with the development of personalized preference lists to streamline the order entry process.

ADDITIONAL INFORMATION

EDUCATION: San Diego State University, San Diego, CA REFERENCES: Personal and professional references provided upon request.