EOC Private Sector EOC Private Sector RepresentativeRepresentative

Training forTraining for

Golden Guardian 2013Golden Guardian 2013May 15, 2013

Gap Inc. EMS Solutions

Agenda

Golden Guardian 2013 Scenario

SEMS, ICS 100/200/700/800

Bay Area EOC Private Sector Rep Network

What to Expect and Resources

CRAEN

Lessons from Activations and Exercises

Q&A

Golden Guardian 2013 – May 15th

Scenario Starts on Day 3 after M7.8

earthquake on San Andreas fault (1906 repeat)

Most bridges closed, freeway liquefaction, airports & ports closed

Bay Area county (“Operational Area”) EOCs and CalEMA SOC activated

Basic Elements of SEMS

Incident Command System

Multi-Agency, or Inter-Agency, Coordination

California Master Mutual Aid Agreement

Operational Areas

Operational Area Satellite Information System

(OASIS)

ICS Primary Functions

Planning

Management

Operations Plans Logistics Finance

PIO – Public Information

Officer

PIO – Public Information

Officer

1970’s origin Common Terminology Five Function Command

Structure Expandable Organization Management by Objective Resource Management

REQUIREMENTS: (available on-line at FEMA.gov)ICS 100ICS 200ICS 700ICS 800

SEMS Organizational Levels

State levelRegion levelOperational Area levelLocal government levelField level

= Resource request and information

Agenda

Golden Guardian 2013 Scenario

SEMS, ICS 100/200/700

Bay Area EOC Private Sector Rep Network

What to Expect and Resources

CRAEN

Lessons from Activations and Exercises

Q&A

Golden Guardian’06: Coordination

How Does the Private Sector “Plug In”?

– Business continuity executives from 30 companies at 7 EOCs

– Private sector representative in EOC

• Situational awareness: communicate information to/from private sector

Accurate and timely infrastructure status (utilities, roads, mass

transit)

Guidance for employee safety and business continuity

• Access and coordinate private sector resources

Food/water, supplies, facilities, trucks, technology, etc.

– Need for representatives at multiple EOCs

• Operational Areas (county): information and resource

provision/permission

• Coastal Region EOC (REOC): infrastructure info and resource deployment

• State Operations Center (SOC): resource procurement

Bay Area EOC Private Sector Reps

Federal AgenciesFederal Agencies

State Operations

Center (SOC)

State Operations

Center (SOC) Companies w/Statewide Operations

Companies w/Statewide Operations

EventRequire-ments

EventRequire-ments

County (Operational Area)

EOCs

County (Operational Area)

EOCs

Coastal Region(REOC)

Coastal Region(REOC)

State AgenciesState Agencies

City EOCsCity EOCs

Companies with

Concentrated Operations

Companies with

Concentrated Operations

Local Business

Organizations

Local Business

Organizations

Utilities (UOC) & Business

(BOC)

Utilities (UOC) & Business

(BOC)

Private Sector Reps

Private Sector Reps

Business Networks

(BARCfirst, CRA, BRMA,

ACP, BOMA-SF, CGA)

Business Networks

(BARCfirst, CRA, BRMA,

ACP, BOMA-SF, CGA)

What to Expect as a Private Sector Representative

Task Suggested Actions

Arrival/set-up Report into Liaison Officer or whoever activated you. Set up computer and phone. Report to CommTeam with your contact info. Start an Activity Log which helps next shift.

Send Situation Report each shift

Get briefing from Liaison Officer or Section Chief. Obtain EOC’s most recent SitRep or fill out template SitRep. Include utility status and road closure info. If public health risk, ask for workplace safety guidance. Ask for impacted zip codes link from GIS in Planning Section. Filter law enforcement sensitive info and confidential info (like company names). Monitor social media.Send a SitRep each shift to CommTeam.

Introduce yourself Meet Logistics Chief and team. Meet American Red Cross, CARD/CADRE/ CalVolunteers, and utility representatives.

Resource request From Logistics Section. Log contact info, mission #, delivery address and rationale. Send to CommTeam. Follow up later with CommTeam if no response.

Resource donation Log donor contact info, location, availability, and transportation needs/ETA. Report to Logistics Team and Donations Mgt .

Resource deployment Ask Operations Section for road closures (county transportation or CalTrans/CHP) and send to resource provider or donor.

Organize conference call Probably starting day 2. Talk to Liaison Officer, may need to ask PIO or JIC. Send dial-in info to CommTeam.

11

Operation Verdict 2010: Information

Private Sector Resources

Resource Suggested Provider or Donor

Bottled water, food California Grocers Association rep in SOC Business Operations Center (BOC) can access Safeway, Whole Foods, CostCo, independent grocers, food suppliers and bottlers like Nestle Water. Safeway also reachable via CRA.

Supplies (hardware, clothing)

SOC BOC coordinates with CalEMA MOU partners including Target, WalMart, Home Depot, Lowe’s, Grainger, and Gap.Pet supplies from Petco Foundation (excluding livestock)

Pharmaceuticals Direct Relief International thru SOC BOC. McKesson via CRA or BRMA. 3M (N95 respirators) thru CRA. RX Response thru Pharma industry association in Wash DC.

Generators Small generators from Home Depot, Lowe’s, WalMart via SOC BOCLarge generators from SOC Utilities Operations Center (UOC)Movie studios in Los Angeles (thru HSAC or LAEPF) will loan generators.

Mobile ATMs, banking

BARCfirst/SoCalFirst, or Bank of America and Wells Fargo via SOC BOC or CRA.

WiFi Internet, PCs & servers, Geo-mapping

Cisco Systems Tactical Operations (TacOps) emergencyresponse@cisco.com (919) 392-4646. Intel thru CRA can provide PCs and servers for shelters. Google via CRA can provide geo-mapping support.

Cell phones, Telecommunications

Disposable cell phones from Target, WalMart thru SOC BOC. Wireless cell providers (ATT, Verizon, Sprint) thru SOC Utilities Operations Center (UOC).

Transportation or warehousing

UPS and FedEx thru SOC BOC and CRA, ConWay thru CRAAmerican Logistics Aid Network (ALAN) thru CRASmall shuttle bus vendor list via Metropolitan Transportation Commission (MTC)

Fuel SOC Utilities Operations Center (UOC) works with California Energy Commission and refiners. Chevron via UOC, CRA or BRMA. Other refiners via UOC.

CalEMA Business Operations Center (BOC)

Goal to Facilitate• Economic resiliency: business continuity and

recovery• Community assistance and donations

Communicate with Private Sector• Situational awareness: accurate and timely

infrastructure information• Guidance for employee safety

Access Private Sector Resources• Interface with CalEMA MOU partners• Food/water, supplies, transportation, technology• Facilitate deployment

Concept Validated in 2007 SoCal Wildfires Golden Guardian Exercises Activation Guide

CA Good Samaritan Law

Covers Businesses and Non-Profits AB2796 (Nava) signed by Governor in 2008

CalEMA Web Registration Required

Donor Must Reasonably Determine Compliance with federal and state safety and

licensing regulations

Goods not altered or misbranded; medicine

unopened

Resources provided to victims at no cost and no

expectation of reimbursement

Protection from Civil Liability for Death,

Injury, Illness or Other Damage Declared state of war, state of emergency, or

state of local emergency

Includes facilities used as dispensaries

Exercises covered as “emergency medical

services training program” S1799.100

15

Private Sector Liaison in the REOC Situation Requires:

• Quick thinking and action

• Understanding of business

partnerships & organizations

• Clear communication channels

• Relationships pre-established

• Familiarity with EOC processes

and protocols

Challenges:• Understanding Role• Tremendous media attention• Rapidly changing intelligence • Conflicting information

Private Sector Rep Attributes

Remember:• Bring laptop, dress comfortably• Filter proprietary or security info• Not replacing OpArea’s vendor list• No selling!

Agenda

Golden Guardian 2013 Scenario

SEMS, ICS 100/200/700

Bay Area EOC Private Sector Rep Network

What to Expect and Resources

CRAEN

Lessons from Activations and Exercises

Q&A

CRA Emergency Network (CRAEN)

Bay Area Cross-Sector Partners in Preparedness (BACSPP)– American Red Cross Bay Area – State and local public health – CRA, education and others

Cross-Sector Collaboration Tool– Situational awareness: situation

reports, public health guidance– Contact management– Benchmarking: sharing policies– Facilitate resource sharing/donations

among non-profit CBOs and businesses

– Cross-sector problem solving

Mobile App

Trainings

EOC Liaisons Group Webpage

• Documents• Position description• Activity log• Operational guidelines• After-Action reports (Silver

Sentinel, Iowa floods)• Good Samaritan law

AB2796

• Links• Online ICS 100, 200, 700,

800

• Discussion Forum• Collaborate on

improvements• Post EOC training

schedules? www.CAresiliency.org/group/eoc

SoCal Wildfires Oct. 07

Largest Evacuation in State

History– Over 500,000 evacuated

– 20,000 in 45 shelters

Private Sector Reps Activated– State Operations Center (SOC): Calif.

Grocers Assoc. and BENS Bay Area

– Southern Region EOC (REOC) &

FEMA JFO: HSAC-BENS

Coordinated Private Resources– Bottled water (>300k bottles), food,

clothing, cots (30k)

– Primarily in-kind donations

• Better Visibility on Resource Needs• Need liaison in affected county’s EOC

• Direct link with Red Cross and other organizations

• Aidmatrix?

• Operational Integration in EOCs• Define roles and procedures of liaisons

• RIMS access

Silver Sentinel – Oct 2008

First Bay Area-wide Exercise Where EOC Liaisons Activated

Hayward earthquake / 4-hour activation

Alameda, Contra Costa, Marin, CCSF, Santa Clara, REOC

Liaisons Unclear of Role/Not Comfortable

Need training and relationship building with EOCs

Resource Requests Not Tracked

Need to track resource requests (Who? How?)

Communications

From EOC liaisons to Communications Team

Communications Team inbox (Consolidate reports? How often?)

Alternate communications

Lessons: H1N1, San Bruno

H1N1 Pandemic 2009• CalEMA BOC, SF, Santa Clara

Lessons• Consolidated SitReps: CDC, CA,

local• San Francisco business call

>10k • Santa Clara Public Health

guidance for employers• Warehouse for antivirals• CalEMA: N95 respirator

shortage• School closure list• “Benchmarking” sharing HR

policies Public Health Information

Events• Cross-sector summit• Webinars

San Bruno Gas Pipeline

Explosion Sept. 2010

• CalEMA Coastal REOC

Lessons

• Google geo-mapping team

deployed to ICP

• 3M donated supplies to Local

Assistance Center

• Information sharing with SF

CARD (non-profit sector)

Lessons: Verdict/Occupy & Japan

Japan Earthquake/Tsunami

2010

• CalEMA BOC

Lessons

• Tsunami landfall in CA

• CA Public Health guidance on

radiation risk

• US Chamber BCLC SitReps

useful for companies with

Japan operations

• Donation links

Mehserle Verdict 2010,

General Strikes 2011 & 2012

• CalEMA REOC, Oakland EOC

Lessons

• SitRep with protest schedule

• Bi-directional information flow:

status of Oakland grocers and

businesses

• Filter SitReps for law

enforcement sensitive info

• Monitor social media: #OO,

#BayM1GS

Thank You!Thank You!www.CAresiliency.org

Gap Inc. EMS Solutions