e.o. 13522: challenges, opportunities, and metrics presentation to nffe-fsc training conference dr....
TRANSCRIPT
E.O. 13522: Challenges, Opportunities, and Metrics
Presentation to NFFE-FSC Training Conference
Dr. Marick F. MastersDirector, Labor@Wayne
Professor of Business and Adjunct Professor of Political Science
Wayne State University255 Walter P. Reuther Library
5401 Cass AvenueDetroit, MI 48202
TEL: (313) 577-5358E-mail: [email protected]
October 27, 2010Reno, NV
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Challenges
• Metrics• Measurements• Focus
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Opportunities
• Improve Performance• Increase Public Satisfaction• Build Union and Labor-Management
Cooperation
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E.O. 13522 Evaluation Requirements
• Developing suggested measurement and metrics for the evaluation of the [National] Council and department or agency labor-management forums
• Collecting and disseminating information about, labor-management relations improvement efforts in the executive branch, including results achieved
• Evaluate and document in consultation with union representatives…,changes in employee satisfaction, manager and organizational performance resulting from the labor-management forums.
• Address how the department or agency will work with the exclusive representatives of its employees through its labor-management forums to develop department-, agency-, or bargaining unit-specific metrics to monitor improvements in areas such as labor-management satisfaction, productivity gains, cost savings, and other areas…
• Conduct a baseline assessment of the current state of Labor Relations
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Metrics-Overall Goals
• Improve agency’s ability to accomplish mission and deliver high quality services and products
• Improve the quality of employee worklife• Improve the labor-management relations
climate
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Metrics
• Issue Identification• Mission and Service Delivery• Employee Satisfaction• Labor-Management Relations
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Mission Metrics
• Process/Cycle Time• Quality• Customer Service
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Labor-Management Contextual Metrics
• # of Disputes• Nature of Disputes• Other
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U.S. Forest Service Strategic Goals, 2007-2012
1. Restore, Sustain, and Enhance the Nation's Forests and Grasslands
2. Provides and Sustain Benefits to the American People
3. Conserve Open Space4. Sustain and Enhance Outdoor Recreation
Opportunities5. Maintain Basic Management Capabilities of
Forest Service9
Q + A
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