Lesson Four

Problem-Solving Quantify Brainstorming Communicate

The best entrepreneurs use them!

Diagnose it Write it down Quantify

What info do you need to solve it?Company recordsIndustry dataTrade magazinesPersonal infoOther professionals

Many alternatives Identify all

Pros and Cons list Cost of all options Cannot evaluate all?

Implement the plan!

Did you accomplish your goal? Were there issues? Go back to

Step 1

Communicate Brainstorm Learn from Mistakes

Thoughtful response to each item. Use the best grammar you can.

1. Must the six steps in the problem-solving model be performed in the order described? Why or why not?

2. How do you think strong communications skills can improve the problem-solving process? Provide specific examples of how a business owner might use communication skills to a resolve a problem.

3. Which of the following is not an example of an entrepreneur?

a) Diane Molberg started By Request, a successful home bakery business.

b) Donna Cook started a cleaning service 10 years ago.

c) Gwen Morgan manages The Secret Garden, a business owned by her sister.

d) Elmer Olsen created Bayfield Apple Jam and distributes the jam nationally.

4. Team members who have the right set of skills needed to get the job done are demonstrating _____________?

4. H & R Block tax service is an example of which type of business?

a) Manufacturing businessb) Wholesaling businessc) Retailing businessd) Service business

5. The plant where Goodyear tires are made is an example of which type of business?

a) Manufacturing businessb) Wholesaling businessc) Retailing businessd) Service business

5. According to the Small Business Administration’s Office of Advocacy, how many new businesses survive for at least two years?

a) 67 percentb) 44 percentc) 25 percentd) 10 percent

1. Problem-Solving – one who finds a solution, explanation, or answer for a problem

2. Quantify - to determine, express, or measure the quantity of

3. Brainstorming - a group problem-solving technique that involves the spontaneous contribution of ideas from all members of the group

4. Communicate - to convey knowledge of or information about