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Entrepreneurs in the 21st Entrepreneurs in the 21st CenturyCentury

March 1 2008

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InnovationInnovation

comes from … comes from …

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InteractionInteraction

Financial & Market

Create economic value and market dominance

Customers

Generate high customer satisfaction, retention and referrals

Product

Provide consistent and high quality products that are important to customers

Process

Adopt a standardized and efficient work-flow

Workforce

Cultivate a motivated and competent workforce

Leadership

Provide strong leadership to serve the key communities

Mission, Vision, Value – POINT Communication

Support Key Communities

Ethics & Governance

Strategic Planning

7Rs Performance Management System

SHARE Knowledge Management System

4Cs Core Competences

Continuous Improvement & Innovation

CHAMPS Process

Varieties of Business-for-Sale

2-Year After-Sale Support

High Quality Business Listings

Market Segmentation & Targeting

Customer Satisfaction & Involvement

Voice of Customers Channel

Income GrowthMarket Share

and Acceptance Brand Image

Improved Productivities

SUCCESS Employee Well-Being

TQ

M S

corecard

- 50 KP

Is (Feedback &

Improvem

ent) EAGLE TQM Framework

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IdeaIdea

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The House of 7Rs Workforce Performance Management System

Recruit

What is the recruitment

process?• HR planning• Job analysis• Recruitment• Selection

Retrain

How to train the staff to the HKBI

standard? • Induction to

company culture• Training and

development• Pass-probation

requirement

Refine

How do we reassess the staff?

• Performance appraisal

• Compensation and benefits

• Career progression

Retain

How do we retain capable staff?

• Staff share ownership plan

• Empowerment• Productivity

improvement programs

• Recognition and rewards

• Satisfaction drive

Retire

How to do succession planning?

• Career path planning

• Gap analysis • Succession

programs

EAGLE’s EAGLE’s 7Rs Workforce Performance 7Rs Workforce Performance Management SystemManagement System

Requirements and Resources

• Ethics, legal environment and labor regulations• Social, cultural and labor market changes

• Strategic planning directions, objectives, and budgets• Workplace infrastructure, health and safety

How is the external (requirements) and internal (resources) environment?

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ImplementationImplementation

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Environmental Analysis

Strategy Formulation Strategy ImplementationMeasurement

& Control

External- Society

-Economics- Industry

Internal- Corporate Culture

- Structure -Resources

Strategies

Ways to achieve short & long term objectives

Programs

Activities needed as part of strategies

Policies

Guidance of tasks taken

Performance

Expected and actual results

Mission / Vision / Value

Reason for existence and beliefs we share

Goals

Results to accomplish and timeline Budgets

/ Targets

Costs and benefits of the plans

EAGLE’s Strategic Development Process EAGLE’s Strategic Development Process

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IntegrityIntegrity

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Ethical

Individuals

•Fiduciary •Integrity•Competency•Fair •Confidentiality

Ethical

Leadership

•Senior Engagement •Role Modeling•Day-to-day Behavior•Frequent Communication•Uphold Ethical Values

Ethical

Functions

•Ethics Committee•Code of Ethics•Ethics Training•Whistle-Blowing Mechanisms

•Customer Feedback

LIFE Ethical Model

Ethical Environment

EAGLE’s LIFE Ethical Model EAGLE’s LIFE Ethical Model

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Inside you!Inside you!

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捕捉商機 展翅高飛Turning Opportunities into Action