entitle libraries for lifelong learning - best practices

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Best Practices

Libraries for Lifelong Learning

With the support of the Lifelong Learning Programme of the European Union

www.entitlelll.eu

Examples of best practices of Lifelong Learning in Libraries in the European countries participating in the ENTITLE

project

This presentation was produced as a result of contributions from the

ENTITLE project partners

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Best Practices

Austria

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Austria reads. Meeting point library

Austria reads. Meeting point library Austria´s biggest literature festival

Nationwide campaign

Promotion of reading

Improving public awareness of

libraries

Valuable marketing tool

Thematises the situation of

libraries

Lobbying for libraries

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City Library of Linz / Tower of Sciences (A)

The Library and Education Center Linz has a new organisation form for Austria’s libraries: Attached to the idea of libraries as places of national education the library and the adult education centre are one organisational unit, which is working together in one building, the “Wissensturm”, i.e. “Tower of sciences”.

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Learning center at theTower of Scienes / Linz

Modern ICT, PC working stations with learning software for non formal learning

Learning media, lexica, CD-ROMs with learning software, web based trainings, databases and online platforms for learners

Support from learning coaches Job coaching with professional

trainers Help desk for learners

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media packages for schools special guidance and

workshops for schools teaching hours for teens

(coping skills) services for multicultural

population co-operations with cultural

organisations and initiatives like the community radio

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Main City Library of Vienna (A)

The Main Library / Hauptbücherei am Gürtel in Vienna focuses on multicultural resources and the concept of the Teaching Library. It provides 130 PC-stations, a computer shop, a website in German, English, Turkish, Croatian/Bosnian/Serbian. Books are available in over 30 languages. They run a cooperation with the adult education centre and Vienna’s theatre for young audience.

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Main City Library of Vienna (A)

Free computer courses for beginners

Children programme in foreign languages (weekly),

Free courses for internet use and other coping skills (weekly)

Discussions about books and readings (weekly)

PC working stations with learning media, lexica, CD-ROMs with learning software, web based trainings, databases and online platforms for learners

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City Library of Graz (A)

City Library of Graz has 7 branches, the mediathek and a book bus Special offer: Online library and free shipping

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Mediathek Graz branch of the City Library

Aproxx. 5.000 Videos, 5.000 DVDs, 7.500 CDs

Magazines, fanzines, newspapers 11 PC working stations (internet) CD stations; DVD/video stations Exhibitions and art labs for children

and teenagers

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LABUKA : Children´s programme

Weekly programme for children Entrance free Promotion of reading and media

literacy Art workshops Workshops for creative writing

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City Library of Salzburg (A)

City Library of Salzburg has 150 000 media, focus on children´s library and new media Special offers: piano room (for practicing hours), children´s room for events, 2 working

rooms (one for internet and research, the other for readings)

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City Library of Salzburg (A)

Education consultation: Psychologists and trainers from a professional education organisation weekly attend the library to inform, support and consult learners

Other offers: Digital library, 45 PC working stations with internet, CD and DVD stations, opening on weekends

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Best Practices

Czech Republic

Regional Library Karlovy Vary



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Regional Library Karlovy Vary

There are at least sixteen reasons for visiting Regional Library Karlovy Vary...Our special services include:

• for the visually impaired there are 2.019 titles of sound books • for the deaf many of the lectures are interpreted into the Czech

sign language • Seniors can take part in Literary Seniors Club • A help service is offered to unemployed • for children there is a beautiful new children´s field equipped

with wooden components , etc.

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For deaf and hearing impaired visitors

For several years already the Library has been providing Czech sign language courses for „the healthy public“ (since 2006). Last year four courses took place (48 participants incl. 5 librarians). In 2009 six courses have taken place (79 participants altogether). The lecturer of the course is Mr Mirek Plachý – the Chairman of the Deaf and Deaf-and-Dumb People´s Club in Karlovy Vary who cooperates and communicates very actively with the Library.

All services are free of charge. Special websites are available for deaf and hearing impaired visitors.

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For deaf and hearing impaired visitors

Courses and services for deaf visitors http://www.knihovna.kvary.cz/cs/pro-navstevniky/pro-neslysici55/ Bc. Michaela Kožíšková, email [email protected] There are some librarians who know basic sign language and others are

learning it. The Library had adopted the idea and named it „Visually and Hearing

Impaired People – Come and Join Us“. Several courses and events are organised in the library

• PC courses• Series of Lectures (e.g. in astronomy)• Outdoor Programmes like a Day in the Czech forest and other

excursions

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Evaluation and feedback

There is evidence that the users of the Department for the Disabled are satisfied with the services provided . This is proven by their repeated visits to events offered and their interest in the activities. As a result of questionnaire e.g. provided at the end of the computer course for the deaf we found that all eight participants (deaf) wanted to continue their education. The Library is now discussing another financial grant with the Bariéry Foundation to continue the course.

The same can be said about the interpretation of lectures in the Library – the repeated interest is a commitment for the Library to ensure the availability of more interesting interpreted events for the deaf. All information on services offered is also drawn by the disabled from the Library websites. When planning events (for the visually impaired, the deaf) partner organisations are consulted to discuss content and find out ideas that may be of interest . At end of the event the participants complete a questionnaire giving their opinions about the event and expressing their interest in continuing with the subject. These are analysed and used for planning of future events.

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Some pictures

Website www.knihovna.kvary.cz/cs/pro-navstevniky/pro-neslysici55/

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Best Practices

Czech RepublicThe Masaryk´s Public

Library of Vsetín Library Educational and

Community Centre



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The Masaryk´s Public Library of Vsetín Library Educational and Community Centre

The centre focuses on specific groups (unemployed, seniors, mothers and fathers on maternity leave, children and young adults – the broadest partnership with schools, handicapped and disabled people which includes an audio library for the visually impaired).

The library organises regular lectures and meetings on different topics for the public with interesting people, accredited computer courses where participants can gain a certificate. There are evening computer courses are open to the public.

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Senior users

Within the framework of “Community Library for Lifelong Education in Vsetín”

The Project „ The Seniors are communicating“ the one week course aimed at improving computer skills of seniors (Financed by the Foundation of The presidential Husband Klaus)

The Project „The Seniors are welcoming“ – aimed at all seniors in the area to help better advance there social life, mainly because they are the biggest and most experienced resources of knowledge for the history of the Community (Founded by The Open Society Fund)

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Children and Young Adults

Important partnership with schools in the region• Three branches – children‘s department in Vsetín and the surrounding

area • Club in the central building of Library – (younger children and teenagers)

The Offer for schools and children:• Classes and seminars with different Topics: Literature, Environmentalism,

Social-pathological behaviour ( vandalism, drug abuse, drop-outs, socially disconnected etc.), Electronic databases etc.

• Activities during the holidays (the Holiday´s Library) – The creative arts workshops, outside trips, meetings with interesting people. This helps engage children and young adults to better understand of their history.

• Regular year round Activities and Competitions – The Night with Andersen (Night´s lodging in Library with Fairy tales and games), Competition for young beginning writers, Declaring the Abecedarians into the Group of Readers etc.

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Website http://www.mvk.cz

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Best Practices

Czech Republic

Regional Library of Highlands

Havlíčkův Brod



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REGIONAL LIBRARY OF HIGHLANDS, Havlíčkův Brod

Department for lifelong learning

• University of Spare Time

„Lifelong learning as a lifestyle“

Website www.kkvysociny.cz

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Website: www.kkvysociny.cz

lifelong learning for everybodyno special knowledge needed just active interest in the topicnew knowledge and skills, new friendsqualified external lectors with wide experience interesting and popular form of lectures and courses structure of training courses:

• 8 lessons / half-year• 90 minutes / PC lesson• 120 minutes / humanistic lecture

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Actual offer for winter half-year 2009/2010

Philosophy Architecture in Bohemia and Moravia We and our region Human events Life of our grandfathers Psychology History of Bohemian and Moravian

painting Healthy lifestyle Memory and intelligence (training) History of music Literature PC courses (level 1-4; beginners, gently

advanced, advanced) Digital photo

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Best Practices

Denmark

Aarhus Public Libraries



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Homework Cafés

The cafés are subsidised by the Danish Agency for Library and Media

Cafés are presently run at the Main Library and five branch libraries

The cafés are organised in cooperation with local schools and volunteers

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Homework Cafés

Homework cafés are especially targeting refugees and immigrants

Cafés help refugees/immigrants with homework and conversation training

The cafés contribute to a positive attitude towards and opinion about the society the refugees/immigrants live in

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Homework Cafés

Website www. www.finfo.dk/education-en/school-homework-cafes

Homework café at Gellerup Library called Daisy

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Borger.dk (Citizen.dk)

Launched in 2007, Borger.dk (Citizen.dk) is citizens’ one-stop access point to public services and information

Produced and organised by the Danish National IT and Telecom Agency

Libraries distribute information campaigns and train citizens in the use of Borger.dk

Network of Borger.dk-contacts established across all 98 Danish municipalities. The network is organised by the libraries

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Website www. www.borger.dk

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Learn more about IT

Project launched in Spring 2007 by the Danish National IT and Telecom Agency

Cooperation between many different partners, among others: The Danish Agency for Library and Media, Local Government Denmark, youth and adult education associations, Danish Union of Librarians, The Danish Library Association, the Danish Ministry of Science, Technology and Innovation – and many more. The consortium is continuously expanded

Aim of the project: to improve citizens’ IT-skills – especially, but not solely, the IT-illiterate

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Learn more about IT

The project trains IT-trainers – who will then go on to organise IT-courses for citizens in libraries and adult education associations

The project provides a website for IT-trainers: knowledge sharing, production of instructional materials, sharing of course modules

Subjects of courses ranges from Youtube to Borger.dk (Citizen.dk), from disc fragmentation to RSS feeds, from Picasa to Blogger.com, Jobnet, Facebook and much more

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Learn more about IT

Website www. www.it-formidler.dk

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Best Practices

Finland

Meetingpoint@lasipalatsi

Nettinysse bus

KuMuKi



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Meetingpoint@lasipalatsi – Finland

Helsinki City Library – meetingpoint@lasipalatsi

Laptop doctor reception at meetingpoint@lasipalatsi

The laptop-club learning together – helping each other

The moving laptop classroom– Media days in local libraries

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Meetingpoint@lasipalatsi – Finland

Website www.lib.hel.fi/en-GB/kohtaamispaikka/

The laptop doctor service • helping customers with various

computer upgrades, updates and computer software installation problems.

The laptop-club • Once a week , every week a new

subject to learn• Topics chosen based on

customer feedback• 15 clubbers per week to

maximizing learning• Laptop club has its own group in

Facebook, a mascot and a logo

The moving Laptop classroom• the Laptop classroom can be

packed in a small space - for example two sports bags

• the Laptop classroom moves easily by taxi anywhere in the Helsinki area, no need for a computer classroom

• Meetingpoint@lasipalatsi staff can hold informational happenings on various topics in any Helsinki City Library

• Topics come from the needs and wishes of customers

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Tampere City Library – Nettinysse

Nettinysse – Finland

The Old Lady

The Son

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Some Numbers Years 2001-2008• About 19 227

Basic Instruction Visits

• All together61 176 Visits

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My grandmother Martta was born 1905.


Website www.tampere.fi/kirjasto/nettinysse/english.htm

Digital stories

Other Events Multimedia art Exhibition, Poems, Photo Marathon, Advance Votings, On-Line Services; Tax Card,

Bank, Broad Band, e-Democracy Evenings, Eu-Information Search…

cibernarium.tamk.fi/trilogia

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Espoo City Library – KuMuKi

KuMuKi - Finland

Librarians as characters form a Finnish detective story for children

KuMuKi – Kuva-Musiikki-Kirja (Picture-Music-Word)Book talk made alive

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Best Practices

Greece

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Greece

Central Public Library of VeriaMagic Boxes

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Central Public Library of Veria - Greece

The Magic Boxes, the renovated children’s area in Veria Central Public Library, is a place to meet, explore and acquire knowledge. It is a place where the library is being transformed into a laboratory for children to experiment and develop skills needed in the library of the future.

The main driving force behind Veria’s Library vision is a child's approach to knowledge. This favours thematic presentations that contain the element of surprise, discovery as well as continuing renewal. In this respect, the name ‘Magic’ aims to stress that the emotional and pleasurable aspects of experiencing creativity are central issues of the project and furthermore the terms ‘fun’, ‘wonder’ and ‘excitement’ need to be adopted in the vocabulary of the users of the new children area.

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The “Box” (open or closed), is a determined space that aims to communicate with the environment or with other boxes; a box invites people to open it, to touch it or discourages them to come in contact with its contents. It is a space that offers shelter and safety but also encage.

A box helps people to arrange and store thoughts and objects; a box is a theme of knowledge. Hence the main target of this thematic approach is to empower children to discover the way to transit from one “box” to another, to create their own connections between different areas of knowledge and to explore continuously wider thematic spaces.

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The very concept of the project is to bring together the combined elements of the “Magic Box” and create a children-centric environment that is open and accessible to all, is aesthetically children-friendly, addresses personalised learning requirements, provides the means for children to express their creativity and curiosity.

The renovation started in Oct.2008 and was made available to the public for evaluation in Dec.2008. The initial proposal was made to the Niarchos foundation in Oct.2006.

Website www.libver.gr

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Greece

Central Public Library of Veriahttp://www.libver.gr

Robotics Club

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Central Public Library of Veria – Greece

This creative activity shows children, between 7 to 15 years old, how robots works, from which part are be made and how different functions working by using up to date technology.

Children design their own robots by using robotic equipment and the appropriate technology

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Support continuing renewal of activities

Personalisation User-based innovation

• Enforce volunteers• Listen to the children

Ubiquitous technology

Ultimately, the entire library building • will be transformed into a big box• A user-centric environment

• that addresses personalised needs

Interactive, thematic presentations• the “box” with novels• the “box” with biographies• the “box” with • the “box” with general knowledge

books

The future of Magic Boxes

• Check our activities:– On flickr:http://www.flickr.com/libver– On our site:

http://www.libver.gr/

Central Public Library of Veria – Greece

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Koventarios Public Library - Greece

Koventarios Public Library“We are off to the library”

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The educational programme “We are off to the library” was established in 2004 and aims to assist teachers and children (4-14 years old) in the educational and teaching process. It consists of school library visits, publications of a manual for educators and a suitcase of books. Educators also create informational material in cooperation with the library staff. The service is sustained by the library and it is taking place every 2-3 months.

Koventarios Public Library

Koventarios Public Library - Greece

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Levadia Public Central Library - Greece

Levadia Public Central LibraryMobile Library Services

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The establishment of the Mobile Library Services took place in 1984 and aims to service school communities in remote areas. It is offered as a walk-in service.

Website http://vivllivad.voi.sch.gr/kinitimonada

Levadia Public Central Library - Greece

Students and teachers can borrow printed and audiovisual material as well as use the Internet through satellite connection. The library has 139 visiting points from October to June each year. Statistics show 750 items are borrowed on average per month. The service is funded through the “Mobile libraries project”

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Best Practices

Hungary

Rákóczi Ferenc County Library Miskolc



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We are never too young to begin learning

Baby Theater

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Studying at summer

Creative crafts workshopCo-operation with Méhészmadár Forest School

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Studying at Summer

Getting acquainted with farm animals in the Adventure Park

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Studying at summer

Driving theTractor? Fishing?We’ll learn it!

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Nation-wide competition for telling folk tales

This took place on the anniversaryof Benedek Elek birth

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Courses for youngsters about the possible dangers when using the Internet

Cooperation with Vonal FoundationNation-wide courses

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We are never too old to learn

Internet courses for elderly people

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Best Practices

Hungary

Pest County Library



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Digital literacy – For Users

Methods

Use of Pc Internet trainings Internet for elderly people OPAC demonstrations E-Magyarország pont – demonstrations E-banking Job seeking Use of Mobil phone

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One of the successful courses

Target group: seniors (55-82 year)

Method personalisation

Technology: mobil és PC

Number of courses: 15 /year

Participants: 26 p/y

Speciality: personal tutoring

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Mobil

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Partnership training

Biblioterapy

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Best Practices

Hungary

Bródy Sándor County Library



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For Toddlers

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For Kids

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For Teens

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For Adults

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For Unemployed

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For Villagers

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For Pensioners

www.entitlelll.eu

For Disabled Persons

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… and for those who have not visited our library… yet!

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Website www.www.brody.iif.hu

http://www.brody.iif.hu/

http://www.brody.iif.hu/

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Municipal Library and Information Centre of Gödöllő

The Library offers library services to the 31.000 inhabitants of Gödöllő.

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TÖRP – Teenager Volunteer Regina Program

Computer training of seniors by pupils

Teenager Volunteer Regina Program

Partnerships in the program: Regina Foundation Municipal Library and Information

Centre of Gödöllő Premontrei St. Norbert Sec.

Grammer School

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Goals of the Project:

Introduction to volunteerism Developing social sensitivity Encouraging relations,

communication between generations

Transmitting knowledge of „computer age”

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Content of the training

Basic operation of PCs Windows: desktop, basic settings, my

computer, folders, etc. MS Paint Office applications Communication (e-mail, skype, messenger) Periferials Internet, WWW

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Conclusions by the seniors

Regular occupation Mental challenge Practical benefits: internet usage Easier communication with the

family

„I was excited because my grandson doesn’t have time to teach me. But I’m very much interested in the Japanese kitchen. Now I can learn a lot about it through the WWW.”

/Statement of an 81-year-old lady/

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Conclusions by the pupils

Pleasure about helping others Proudness about the successful

„know-how transfer” Constructing strong bridges over

the generation gap

„Never thouht they’re interested in this. I was surprised by their attention. They are cool!”/Opinion of a teenager volunteer teacher/

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Adult training courses

Adult training courses in the Library

Basic and intermediate level computer, Office programs, and Internet-usage

Target groups: pensioners young mothers unemployed handicaped people

Internet course with e-public services Target groups: pensioners

entrepreneurs employees

Internal courses for the staff Database usage

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Demands and problems during the courses

Special courses (Word, Excel, CD burning)

Additional practice lessons Courses applied to one specific

person Internet knowledge refreshing

courses

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Special courses for other institutes

Intermediate level computer usage Internet usage, e-communication Word Excel

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Trainings in the recent past

Segítnet (HelpNet) – for a single person, applied to this particular person

MENET 2008 – Course for having the e-public services got known

Internet course for pentioners

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Best Practices

Malta

Birkirkara Public Library

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Malta

Website www.visitbirkirkara.com

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Malta

Locality: BirkirkaraArea: 2.7km²Population total: 21,858 (Nov 2005)

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Courses in traditional crafts

Promotion of arts

Digital archive of old pictures

Youth empowering

activities

Lending services

Computer training for the

community

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The University of Spare Time

The University of Spare Time (operated by our library from 2002) organises training courses in various fields destined for the widest possible spectrum of registered readers and the general public.

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Best Practices

Portugal

Lisbon Municipal Libraries

Network



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Aims To reinforce the role of Municipal Libraries as

places for Lifelong Learning, as well as privileged access points to information.

To help users developing the competencies they need to use information in an effective and critical manner.

To promote users’ information literacy competences, improving their ability to access, use and evaluate information in every format.

To contribute to the development of computer basic skills among library users and citizens in general.

ULISSES Programme

Anchored on IFLA’s Guidelines on information literacy for lifelong learning (2006)

Named after Ulysses, Homer’s hero

Lisbon = Olissipo, the city of Ulisses

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ULISSES Programme

Initiation to ICT I and IIInitiation to ICT I and II

Guided Tour I: Discovering the Library

Guided Tour I: Discovering the Library

Preparing for the journeyIn the sea of informationPreparing for the journeyIn the sea of information

Navigating the WEBNavigating the WEB

Create and manage an

e-mail account

Create and manage an

e-mail account

Safe Internet

Safe Internet

Learning to navigate: ResourcesLearning to navigate: Resources

Guided Tours II:

Discovering LMNL* resources

Guided Tours II:

Discovering LMNL* resources

Exploring information

resources in LMLN*

Exploring information

resources in LMLN*

Searching on LMLN*

on-line public

catalogue

Searching on LMLN*

on-line public

catalogue

Discovering LMLN*Discovering LMLN*

Learning Areas Modules

* Lisbon Municipal Libraries Network

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Use of InformationUse of Information

Information for CitizenshipInformation for CitizenshipDigest of Laws

and regulationsOn-line

Digest of Laws and regulations

On-line

On-line Citizenship

On-line Citizenship

ULISSES Programme

Ethical use of informationEthical use of information

Produce and manage web

contents

Produce and manage web

contents

Word Processing

Word Processing

How to use a SpreadsheetHow to use a Spreadsheet

How to make a presentationHow to make a presentation

Learning Areas Modules

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ULISSES Programme

Start: March 2008 Municipal libraries involved:

11 Type of learning services:

development of information literacy competencies

Target groups: children, young people, adults, elderly

Learning Sessions Plan: annual

Average sessions duration: 2 days per week in each library, 3 hours per session

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ULISSES Programme

524 users/learners 103 learning sessions 226 leaning hours 27 elements of

Library Staff directly involved

52 computers used

Programme Outputs - 2008

Cited in Educating Cities International Documents Databankhttp://w10.bcn.es/APPS/eduportal/pceVeureAc.do

http://w10.bcn.es/APPS/eduportal/pceVeureAc.do

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ULISSES Programme

EVALUATION USE

Information Literacy basic components

(IFLA, 2006)

“I have bought a computer with Internet connection. Perhaps, I

can find a part-time job this time.”

“After the learning session, I bought a laptop for me and many of my

friends have also enrolled the learning sessions”

Testimonials

ACCESS

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Other Portuguese experiences

COPÉRNICO

Information Literacy

DevelopmentProgramme

OEIRAShttp://www.cm-oeiras.pt/amunicipal/OeirasEnvolve/BibMunDoc/BibliotecasMunicipais/

ALMADA

ECDL European Computer

Drivers Licence

Centre in the Municipal

Library

http://www.almadadigital.pt/portal/page/portal/BIBLIOTECAS/

http://www.cm-oeiras.pt/amunicipal/OeirasEnvolve/BibMunDoc/BibliotecasMunicipais/

http://www.almadadigital.pt/portal/page/portal/BIBLIOTECAS/

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“Seixal

Qu@lifies”

ICT Basic

Certification

Other Portuguese experiences

CASCAIS

SEIXALhttp://biblioteca.cm-seixal.pt/Paginas/PaginaInicial.aspx

“Come and learn Portuguese in the

Library”Portuguese Language

Courses for the immigrant communities

http://www.cm-cascais.pt/Cascais/Cascais/Equipam_Espacos_Culturais/Bibliotecas/

http://biblioteca.cm-seixal.pt/Paginas/PaginaInicial.aspx

http://www.cm-cascais.pt/Cascais/Cascais/Equipam_Espacos_Culturais/Bibliotecas/

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Best Practices

Romania



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Cluj County Library

http://www.bjc.ro/new/

Reading classes

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Cluj County Library

http://www.bjc.ro/new/

Information session

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Salaj County Library

Computer courses

Information session

http://www.bjs.ro/

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Salaj County Library

Learn and play at the library!

http://www.bjs.ro/

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Tulcea County Library

http://www.tulcealibrary.ro/

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Tulcea County Library

http://www.tulcealibrary.ro/

Reading classes

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Valcea County Library

http://www.bjai.ro/

Thematic activities for age groups

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Best Practices

Slovenia



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Slovenia

Library visits Roma

children

Young artists in the

library

Children and parents together

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Slovenia

Learning and fun in the library

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Slovenia

www.koz.si/megakviz The quiz is a modern form of library - information literacy programme, dealing

with cultural heritage focusing on the famous Slovenians and their memorial houses. The quiz is nucleus of the programme with many proposals for the research, innovatory and creative activities for reading and visiting cultural institutions.

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SloveniaStorytelling for people

with special needs

Getting to know other

cultures

Independent learning

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SloveniaComputer

course

Workshop

Exploring cultural sites

with the library

entitle libraries for lifelong learning - best practices

Education

online library

teaching library

city library of graz

meeting point library

city libraryaproxx

lifelong learning programme

learning software

new media