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Enterprise. Service. Transformation. Deloitte driving your digital service excellence with ServiceNow

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Post on 27-May-2018




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  • Enterprise. Service. Transformation. Deloitte driving your digital service excellence with ServiceNow

  • We drive your transformation to a Digital Service Enterprise utilizing ServiceNow to overcome technical hurdles and being able to focus on your business challenges

    Enterprise. Service. Transformation. | Deloitte driving your digital service excellence with ServiceNow

    Integrate Services and Assets We link business and technology services to grant new insights and discover opportunities We enable the automation of technical services and asset detection

    Create Transparency and Insights We enhance decision making with ServiceNow analytics We drive transparency and user-relevant insights by creating tailored reports

    Enhance Customer Experience We create intuitive, user-centric service portals We drive transparency and user- relevant insights by creating tailored reports

    Digitize & Automate Processes We create business value and generate ideas in our Digital Factory and ServiceNow Creator Lab We provide industry insights as well as ServiceNow (process) best practices

    Allow Cross-functional

    Collaboration We manage large business transformations We define cross-functional operating models

    Deloitte Enterprise Service


  • Serv


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    Customer Service




    Project Lifecycle

    Project and Program Management

    Proof of Concept |Minimal Viable Product

    Service (Catalog)Implementation &

    Workflow Configuration

    Data Migration andTransition

    Governance and Organizational Change

    Process Analysis, Design and Implementation

    Data Model & Management

    Service Catalog & Portal Design

    Business Case

    Implementation Strategy and Roadmap

    Cloud Compliance Check

    Architecture and Platform Guidelines

    Business Apps

    DesignPrepare Implement

    Our ServiceNow Portfolio embraces the entire project lifecycle and combines our business expertise with our ServiceNow capabilities in solution design, development and project delivery

    We further enhance the value that you receive from ServiceNow by designing solutions for the ServiceNow functionalities craftily tailored for you and based on our business expertise

    Cloud Management Manage your cloud providers and on premise cloud services in a single multi-tenant portal accessible by all relevant stakeholders in your organization

    Enterprise Architecture Increase IT transparency & steering effectiveness by leveraging integration options between your CMDB and Enterprise Architecture/EA Repository

    Governance, Risk & Compliance Utilize organizational information - joining up data, processes and stakeholders - to enable an intelligent approach for structured governance, compliance assurance and risk management

    HR Save costs and increase employee satisfaction during gradual transition to a high impact HR operating model with an increased level of self service

    IoT Leverage disruptive IoT technologies to change the way traditional organizations perform business processes, service provisioning and production

    Vendor Management Suite Manage complex vendor eco systems in a time that is driven by outsourcing trends in order to create transparency about dependencies, costs and vendor performance

  • ServiceNow Centres of Excellence

    Global Delivery Centres with ServiceNow skills

    Major resource hubs with ServiceNow skills

    Our delivery model allows us to quickly bring the skills you need anywhere in the world. Throughour local and global Centres of Excellence we are able to provide highly cost competitive,

    delivery and support solutions.

    100+ Major ServiceNow Engagements


    ServiceNow System Administrators

    1,000+ ITIL V3


    12,000 Remote Support Resources






    We have a global network of ServiceNow experts and capabilities which supports our clients in solving their most complex Enterprise Service Management challenges

  • This communication contains general information only not suitable for addressing the particular circumstances of any individual case and is not intended to be used as a basis for commercial decisions or decisions of any other kind. None of Deloitte GmbH Wirtschaftsprfungsgesellschaft or Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively, the Deloitte network) is, by means of this communication, rendering professional advice or services. No entity in the Deloitte network shall be responsible for any loss whatsoever sustained by any person who relies on this communication.

    Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (DTTL), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as Deloitte Global) does not provide services to clients. Please see www.deloitte.com/de/UeberUns for a more detailed description of DTTL and its member firms.

    Deloitte provides audit, risk advisory, tax, financial advisory and consulting services to public and private clients spanning multiple industries; legal advisory services in Germany are provided by Deloitte Legal. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloittes approximately 263,900 professionals are committed to making an impact that matters.

    Issue 11/2017

    Dr. Peter Blome Senior ManagerTechnology Strategy & [email protected]

    Timm Riesenberg Senior ManagerTechnology Strategy & [email protected]

    Jochen Fauser PartnerTechnology Strategy & [email protected]

    Your Contacts