enterprise search - information retrieval strategies that meet your business needs

7/24/2019 Enterprise Search - Information Retrieval Strategies that Meet Your Business Needs

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It is estimated that as much as 80% of allinformation in the enterprise is unstructuredor semi-structured data living in emails, text,voice and video. Enterprise search is no longera simple convenience, it is critical to yourcompanys continued success.

To complicate matters, the explosive growthof unstructured information in the enterprisehas been accompanied by a steady streamand often confusing array of searchtechnologies and products grouped togetherunder the Enterprise Searchbanner.Understanding these technologies andmaking the right choices is not easy. Making

wrong or inappropriate choices can be verycostly and can lead to lost opportunities,revenue or competitive standing.

A sophisticated customer informationmanagement system is used internally tosupport the fulfillment of services. Thisdistributed system is used by both itsinternal employees as well as the vast

network of suppliers.

One Size Does Not Fit AllInformation Retrieval Strategiesthat Meet Your Business Needs

Today, your users are demandingmore than the simplicity of a singletext box to find what they need.

Sales departments want to viewsearch results by market segment.

Pharmaceutical researchers wantmore powerful Conceptual Searchcapabilities to mine medicalliterature to discover new gene

therapies.

Customers need to quickly findproducts by price, brand and otherfeatures.

Legal professionals need to quicklyunderstand the major themes orconcepts in a large collection of

emails to prepare for a case.

Whitepapers

ENTERPRISE

SEARCH


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WhitepapersENTERPRISESEARCH

Each of these scenarios require a carefullyplanned information retrieval strategy toserve the needs of the user and to find hiddenopportunities for your business. Lawyers andresearch scientists may need strong clusteringand visualization capabilities to understandimportant concepts in large data sets. Retailcustomers may require parametric searchcapabilities to refine results to products they

are most interested in.

Our process starts with understanding yourprocess. We evaluate your information, theway it is organized, work with you to defineinformation retrieval goals and mostimportantly, we evaluate its relevance,quality and the value of the results.

The Cost of Getting It Wrong

For a law firm, electronic (e-discovery)finding, reviewing and analyzing the rightinformation can mean the differencebetween winning and losing a case.

The discovery process poses manychallenges to organizations:

Data sets in multi-party litigations canbe very large (millions of documents)

Review and culling time is expensiveand error prone, especially inmulti-party litigations

For international litigation, contentmay be written in multiple languages

Boolean and keyword searches areinadequate for finding documentsthat do not contain the search termsbut are still relevant

Security in multi-party litigations is

paramount to prepare for a case.

E-Discovery demands a moreholistic approach to informationretrieval:

Deduplication and near deduplicationtechnologies may be required tominimize the number of documentsthat need to be reviewed

Cross lingual search capabilities maybe required to search content inmultiple languages

Conceptual search technologies maybe required to assist a user informulating queries and findingdocuments that contain same

meaning but different keywords

Scoped search capabilities may berequired to secure a group ofdocuments

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enterprise search - information retrieval strategies that meet your business needs

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