enterprise resource planning unit 5 emerging trends on erp
TRANSCRIPT
Prepared and presented by,
N. Ganesha Pandian,
Assistant professor,
Madurai School of management.
II y
ear
III Sem
est
er
Academ
ic y
ear
2017-2
018
1
The prime functionalities of the e-ERP
systems are E-commerce, Supply Chain
Management (SCM), Customer Relationship
Management (CRM), Business Intelligence
(BI), Advance Planning and Scheduling (APS)
and Internet procurement or e-procurement.
Systems provide information that assist in
planning and managing the production of
goods.
For instance, SCM assists in answering
questions such as where the good is to be
produced, from which the parts are to be
procured and by when it is to be delivered.
The SCM systems build on APS for decision
support.
Systems facilitates the managing of a broad set
of functions that primarily include the
categories of customer identification process
and customer service management.
The ERP system provides the CRM systems with
the required back end information.
Including Product Data Management (PDM)
enables enterprises to bring innovative and
profitable products to market more effectively,
especially in the evolving e-business
environment.
PLM enables enterprises to harness their
innovation process through effective
management of the full product definition
lifecycle in their extended
SRM is rapidly transitioning from a
competitive advantage to a competitive
necessity, and is an essential element for
companies to successfully compete in the
evolving new world of e-business.
ERP (Enterprise Resource Planning)
ERP ii (the second generation of Enterprise
Resource Planning)
ERP iii (the next generation of Enterprise
Resource Planning)
Need to integrate CRM with ERP solutions
Using the Internet in CRM
Full-Fledged e-CRM
Survey Management Software
Contact Management Software
Lead Management Enterprise
CRM Software Selection
Basic Functions
Recognized CRM Software Supplier
360 Degree Customer View
Seamless Connectivity
Managing Campaigns
Managing Leads
Data Transfer
External Support
Production
Inventory
Location
Transportation
Information
Customer
Planning
Purchasing
Inventory
Production
Transportation
The key supply chain processes stated by Lambert (2004) are:
Customer relationship management
Customer service management
Demand management
Order fulfilment
Manufacturing flow management
Supplier relationship management
Product development and commercialization
Returns management
Reduced Costs
Increased Efficiency
Increased Output
Increased Profits
1. Investment
2. Backlash
Business analytics combine different
strategies and tools to improve the
performance of an enterprise.
These form part of the management system
and embody the particular approaches which
the company adopts.
The PESTLE technique is the second among business analytics tools
which is meant to scrutinize the various external elements which
can affect an enterprise and its operations.
It is made up of six characteristics:
Political (present and future political influences)
Economic (impact of local, national and global economy)
Sociological (various ways society can affect any organization)
Technological (effect of new and emerging technologies)
Legal (effect of national and world legislation)
Environmental (issues on local, national and world environment)
CATWOE is a business analysis technique which supports critical thinking about what the business hopes to accomplish.
There are six elements considered part of this technique:
Customers (benefits derived from high-level business process and corresponding effects)
Actors (individuals involved in the situation and solutions for success)
Transformation Process (processes or systems are affected by the issue)
World View (big picture and broader impacts of the issue)
Owner (process or situation being investigated and roles in the solutions)
Environmental Constraints (limitations that will impact the solution and its success)
The SWOT analysis provides a complete overview
of both internal and external factors affecting a
business. The four SWOT elements are:
Strengths (examine the strengths of the organization)
Weaknesses (know the downsides that you will
be encountering)
Opportunities (take advantage of the opportunities that
come along the way) o Threats (neutralize possible
threats that may come about)
Web enabled
Reduce IT costs and maintenance
Low cost web-based ERP solution
Advantage of web-based ERP solution
Wireless Technology
Cloud Computing
Characteristics of Cloud Computing:
Dynamic computing infrastructure
IT service-centric approach
Self-service based usage model
Minimally or self-managed platform
Consumption-based billing
Types of Cloud Computing
Public
Private
Hybrid
Cost Efficient
Almost Unlimited Storage
Backup and Recovery
Automatic Software Integration
Easy Access to Information
Technical Issues
Security in the Cloud
Prone to Attack