Enterprise CRM Mobility Solution A Boon

Enterprise CRM Mobility Solution A BoonBySPEC INDIA7/2/2015 11:28 AM 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

1Customer Relationship ManagementCRM - todays reigning solution to effective and efficient business strategies and functioning.Deals not only with quantified data and statistics but handles subjective information along with relevant categorization of involved objects. Depends on diverse factors depending upon on the role and responsibility of the entities involved.Major focus of any CRM system is sales tracking and monitoring, sales forecasting and long term planning for various sized businesses. 7/2/2015 11:28 AM 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2Customer Relationship ManagementMajor users of any CRM system are going to be the business owners, management and the sales team / field staff. Such a CRM solution helps the end users understand the priority of the organisation and maximizes ROI with minimal rework and errors. helps businesses achieve their goals with the right mix of vigour and intelligence.Today, with the increase and monopoly of mobile devices, it is to be unstated that these CRM systems are all with mobility based support and mobility driven.

CRM & Its Most Wanted Features

CRM & Its Most Wanted FeaturesTaking care of competition analysis and capturing, detailed and customized feedbackProviding extension to dealers/sub dealersMonitoring business through various trade channelsSpot billing and 3rd party application integration like SAP or ERPcheckUpdate stock availability at store, at warehouse & goods in transitCross platform compatibility

CRM & Its Most Wanted FeaturesAbility to access back office data in real timeEliminates administrative time and thereby saves on cost attached to timeIncrease in field visibility and close watch on competitionGeneration of dynamic graphical MIS dashboard reports for various levelsRoute plan approvals and auto approvals in case of delay than stipulated time frameEmployee messages through application and task management

Mobile CRM An Introduction

Mobile CRM An IntroductionMobile CRM Solutions assist organizations to add, edit and manage their interaction and relationships with current & prospective customers. CRM Mobility works through mobile applications on many handheld and mobile devices. CRM & Mobile are two powerful tools, enterprises look for today, to enhance productivity and profitability.Why Mobile CRM?Perfect identification of target audiences because of accurate and real time information Focussed marketing efforts thereby reducing cost of ownershipMaximized ROIEnhanced visibility of the customer and customer satisfactionSales Forecasting and AnalysisAdded advantage over competitors

SPEC INDIAs Renaissance eCRM solutionThis CRM / SFA solution encompasses the enterprise workflow for a diversity of audiences like sales teams, service and maintenance teams, dealers and distribution channels Inclusive of dealers, it also possesses 3rd party legacy system integrationAims to change the companys ROI equation and achieve voluminous savings in administration of the sales teams Majorly contributive in enabling companies achieve ROI in just 4 months, for which proven statistics are available

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