enterprise communication solutions
TRANSCRIPT
Enterprise Communication
Solutions (ECS)
Enterprise Communication Solutions
Corporate IP Telephony Solution Contact Center Solution
Hybrid Telephony
Pure IPTelephony
Fixed user or Mobility user
Centralized Telephony Management
IVR
Self Service
Omni
Channel
ContactCenter
Voice Recorder
Professional Services Integration
Mobile App / Chat Bot / Line App / CRM App / Web
CORPORATE IP TELEPHONY
Main sites
OR Data Centre
Main Call Server / s
Enterprise
WAN
SIP
Providers
Media Gateway / s
IP Phone, Tablet or PC
MG and Standby CS
SIMPLIFIED OPERATIONS
FROM 50 TO 15,000+ USERS
CENTRALIZED
OPERATIONS
SINGLE
SOFTWARE
VERSION
FOR
ALL SITES
HIGH
AVAILABILITY
EVERYWHERE
MG ans PCS
ISDN
ISDN Circuits
MG and DECT
Internet
Provider
Tablet or PC
Centralized
Telephony Management
3G/4GOut-Site
Service offering
• Single / Multi Location , (IP, Analog, Digital)
• Centralized / Decentralized Architecture
• Centralized Telephony Management System
• Mobility User
Off-Site (WiFi)
Contact Center – Services Offering
OmniChannel
Contact Center
Offering
CC
Inbound
Voice
CC
Non
Voice
Self
Services
IVR-
DTMF
Virtual
Agent(Speech
Recognition)Visual
IVR
Customer
Survey
CC
Outbound
Voice
CC
Non
Voice
Web
Chat CC
Non
VoiceSocial FB,
Twitter,
Pantip
CC
Non
Voice
Mobile
App
Voice
Recorder
(Voice and
Screen)
Voice
Biometric
Contact Center Solution
IVR
Self Service
Omni
Channel
ContactCenter
Voice Recorder
Professional Services Integration
Mobile App / Chat Bot / Line App / CRM App / Web
Inbound/Outbound
Mobile Apps Collaborate
Video(Web/Mobile)
WeChat/ LINE
Sentiment(Social Media)
Need Help?(Web)
Collaborate
Inbound
Proactive Notification
VisualIVR
ServiceResumption
PersonalizedIVR
HolisticVisibility
Telemarketing(Outbound)
Reminder(Agentless)
Sentiment(Social Media)
Video(Web/Mobile)
Skype IM->Voice->Video
Branch
Workload(Backoffice)
Mobile Apps
WeChat / LINE
Push Notification
ServiceResumption
PredictiveRouting
G-ABLE
CUSTOMER
EXPERIENCEPLATFORM
Single CX Platform
CustomerJourney
Effortless Customer Experience starts
with G-ABLE
One Agent Desktop
One Holistic Reporting
One Universal Routing
G-ABLE Customer Experience Platform
Voice | Mobile | SMS | Dialer | Email | Social | Web | VDO | Callback | Knowledge | Skype
Customer Engagement (Self and Assisted Omni-Channel)
Omni-channel Analytics
Single View
Monitor & Alert
Report & Data mine
Web Base Client
DIY Customer Reports
Omni-channel Journey Management
Business Rules System
CustomerContext/Journey
ContinualPrioritization
Single
OmnichannelAgent Workspace
Universal Queue & Intelligent Routing Engine
Business Optimization
Back Office Process | Back Office Workload | Branch Integration
Employee Engagement
Work force Management
Agent Skills Analytics
Quality Management
Interaction Recording
Interaction Analytics
Multimedia Communications
SIP Gateway/ eSBC Skype for Business VDO Gateways App Foundry 3rd Party
Communication Middleware
Single Vendor Solution
Enterprise Communication Portfolio
Enterprise Communications Services
Hybrid IP PBX
Outbound Contact
Center
Unified
Communication
Intelligent IVR
Inbound Contact Center
(Voice and Non Voice)
Voice Recording Voice / Screen / QMIP Telephony
Virtual Agent
Speech RecognitionCustomer
Survey
Visual
IVR
SERVICES
SYSTEM
Network and Security Infrastructures
Corporate IP Telephony
Contact Center
CUSTOMER
Partner / Reference site – IP Telephony & Contact Center
Interested in Enterprise Communication Solutions?
Send your inquiry to us via [email protected]
Or call 02-685-9388
Thank You