enterprise cloud years - eproc.punjab.gov.pk · category (iii): experience bidder 01 sr no#...

OFF CE OF THE OMBUDSMAN PUNJAB

PROF. ASHFAQ AL KHAN ROAD, LAHORE

FINANCIAT BID BIO DATA SHEET OF FRAMEWORK CONTRACT FOR ENTERPRISE CTOUD HOSTED SERVICES

Date of lnvitation: 27.L0.2OL9 Bid Title:Framework Contract for Enterprise Cloud

Hosted Services for Three (3) YearsRef No. POMB/rDlEClle-21lot

Date of Publishing Tender Notice &Tender Document on PPRA &

Ombudsman Website's:

PPRA Tender NoticeUnique lD:

No. of Tender Documents(!ssued):

Date & Time of Technical Bid(Opening) & Technical Bid (Result):

Date & Time of Financial Bid(OPening):

27.LO.20t9

L27786T27t0207929

Date of Advertisement(Tender Notice) on Newspapers:

IPL No. 9868 vide Daily Jang Dated. 27.70.2Ot9

IPL No. 9868 vide The News Dated. 28.t0.2079

PPRA Tender Notice &Bidding Document:

2No. of Tender Documents

(Submitted), 1

Non-Responsive (NR) Bids

after Complete (Technical Bid

Evaluation Criteria):

Responsive (R)Bids

for Financial Evaluation:

OFFICER

Date & Time ofBid (closing): ].2'7r'2oL9 at 11'00 AM

I2.LL.2019 at 11.30 AM

18.11.2019 at 11.00 AM0

Responsive (R) Bids afterComplete(TechnicalBidEvaluation 1

Criteria):

adr flU

OFFICER

20.1L.2O79 at 02.30 PM 1

0\

SENIOR

Bidder No. Bidder Name Total Finonciol Bid Cost Ranked

LP o ki sto n Te I eco m m u n icoti o n

Compony Ltd (PTCL)25,722,224 Lst

(CONVENER)

t7

(MEMBERI (MEMBER)

9

OFFICE OF THE OMBUDSMAN PUNJAB

PROF. ASHFAQ ALI KHAN ROAD, LAHORE

ACCOU OFFICERSENIOR ADVISOR

(coNvENER)

N OFFICER

F!NANCIAL BID EVALUATION ANALYSIS OF FRAMEWORK CONTRACT

FOR ENTERPRISE CLOUD HOSTED SERVICES

Bidder No. 01

Pakistan Telecommunication Company Ltd (PTCL)

3 Year (35 Months)Gross Total Recurring

cost with PsT

D=Cx35

ItemNo.

ParticularsMonthly

Recurring Cost

(A)

PSr (16%)

B= Axt0o6

Per MonthRecurring Cost

with PST

C=A+B

7 Primary Site (Production Site) 260,700 47,7L2 302,4L2 10,886,832

10,886,8322 DR Site (Disaster Recovery Site) 260,700 4L,712 302,4L2

3I nternet Con nectivity Cl R

Bandwidth with required live lPs39,500 6,320 45,820 L,649,520

4MPLS Connectivity from HQ to Data

Center for management79,000 12,640 9!,640 3,2gg,o4o

26,722,224Grdnd Totol Recurring Cost inclusive of all Taxes

Ranked 1st

-&org

(MEMBER) (MEMBER)

\\



SENIOR ADVISOR

(coNVENER)

ACCOUNTS OFFICER

(MEMBER)

ADMIN OFF!CER

(MEMBER)

F NANC AL BID EVALUATION ANALYSIS OF FRAMEWORK CONTRACT

FOR ENTERPR SE CLOUD HOSTED SERV CES

Bidder No.01

Pakistan Telecommunication Company Ltd (PTCL)

ItemNo.

Year (7)

Annuol ContractRecurring Cost

with PST

(A)

Year (2)

Annual ControdRecurring Cost

with PST

(B)

Year (3)

Annual ContractRecurring Cost

with PST

(c)

Grond TotalRecurring Cost lorThree Yeors with

PST

D=A+B+C

t 3,628,944 3,629,944 3,628,944 10,886,832

2 3,628,944 3,628,944 3,629,944 10,886,832

3 549,840 549,840 549,840 L,649,520

4 1,099,680 1,099,680 1,099,580 3,299,O4O

Grand Total 8,907,4O8 8,907,4O8 g,go7,4og 26,722,224

-il 'do



TECHNICAT BID BIO DATA SHEET OF FRAMEWORK CONTRACT FOR ENTERPRISE CTOUD HOSTED SERVICES

Framework Contract for Enterprise Cloud Hosted

Services for Three (3) YearsRef No. POMB/rDlEClts-20/Ot

Date of Publishing Tender Notice & TenderDocument on PPRA & Ombudsman 27.L0.20L9

Website's:

Date of Advertisement(Tender Notice) on

Newspapers:

IPL No. 9868 vide Daily Jang Dated. 27.10.2019IPL No. 9858 vide The News Dated. 28.10.20L9

PPRA Tender NoticeUnique !D:

L27785T2710207929PPRA Tender Notice & 3L277a6.odt

Bidding Document:O26o24550tl277a6.odl

DocumentsNo. of Tender

(!ssued):2

No. of TenderDocuments

(Submitted):1

Date & Time ofBid (Closing):

L2.11.2O79 at 11.00 AM

Date & Time ofTechnical Bid (Opening) &

Technical Bid (Result):

72.tL.20L9 at 11.30 AM

18.11.2019 at 11.00 AM

Non-Responsive (NR)

Bids after CompleteTechnical Bid Evaluation

criteria:

0

Responsive (R) Bids afterComplete (Technical Bid

Evaluation Criteria):7

C: Complied, l\lC; Illot Complied,

(t!_.

R:

{/ADVTSOR (F&P)

(CONVENER)

NETWORK EXPERT

(MEMBERI

PROCUREMENT OFFICER

(MEMBER)

ctzo!,po

Company/Firm

Documents Submitted against Framework Contract for Enterprise Cloud Hosted Services in Light of Section 12.3 & 15

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Respons ve(R)/Non-

Responsive(NR}

1 2 3 4 5 5 7 8 9 10 11 t2 13 t4 15 16 17 18 19

7Pak stan Telecommunicat on

Company Ltd (PTCL)C C c C C c c c c c c C c c c c c R

NR: Non-Responsive

Date of lnvitation: 27.10.2OL9 Bid Title:

c



COMPARATIVE TECHNICAL BID EVALUATION ANATYSIS OF

FRAMEWORK CONTRACT FOR ENTERPRISE CLOUD HOSTED SERVICES

OVERALL TECHNICAL BID EVALUATION OF ALL CATEGORIES OF


oa0oPo(J

ParticularsSelection

Points

%

Bidder01

PTCL

1, Legal 10 1.6

2 Technica I Specifications 80 440

3 Experience 5 8.75

4 Human Resource 5 8.75

Total Marks 100 473.5

Responsive IR] / Non-Responsive INR] R

q$-NETWORK EXPERT

(MEMBER)

PROCUREMENT OFFICER

(MEMBER)

d/ADVTSOR (F&P)

(coNVENER)

IOFFICE OF THE OMBUDSMAN PUNJAB

PROF. ASHFAQ AL KHAN ROAD, LAHORE

COMPARATIVE TECHNICAL BID EVALUATION ANALYSIS OF FRAMEWORK CONTRACT FOR ENTERPRISE

CLOUD HOSTED SERVICES

CATEGORY (i): LEGAL

Sr

No#Particulars Remarks

TotalMarks

Bidder01

PTCL

1Certificate of Company/Firm Registration/lncorporation under the Laws of

Pa kistan.Mandatory 10 10

2 Valid and Active NTN, PST & GST Certificates Mandatory 10 10

3Duly Signed & Stamped Form of Technical Bid in light of Section 15

(Annexure-A)Mandatory 10 10

4Duly Signed and Stamped TOR's in light of Section 17 on the letter head of

the company/firm enclosed with Annexure-A.Mandatory 10 10

5 Duly Signed & Stamped Form of Financial Bid (Annexure-B) Mandatory 10 10

6 Duly Signed and Stamped Letter of Service Quality 24/7 lAnnexure-C) Mandatory 10 10

7 Duly Signed and Stamped Letter of Acceptance (Annexure-D) Mandatory 10 10

8Duly Signed and Stamped undertaking (e-Affidavit) on legal valid and

attested e-stamp paper (Rs. 1200 or above etc). (Annexure-E)Mandatory 10 10

9 PCI-DSS, ISO 27001 & ISO 27017 certifications for Cloud lnfrastructure Mandatory 10 10

10 Valid PTA Licensed Mandatory 10 10

1.L Certified Tier 3 Data Center and also managed Public Cloud Service Mandatory 10 10

72 Compliance on complete Section 'J..7 and Section 2 with all sub-sections. Mandatory 10 10

13 Duly Signed and Stamped Tender Document Copy Mandatory 10 10

1.4Enclosed color pages of Brochure/Catalog/Literature/datasheets of the

products for ltem No. L to 4Mandatory 10 10

15 Company/Firm Profile and Business Portfolio enclosed with Technical Bid Mandatory 10 10

15CDR/Pay Order/DD @ 5% of estimated price for three years (Pak Rupees.

18,000,000) enclosed with Technical Bid.Mandatory 10 10

Total Marks 160 r60

Selection Percentage ILO%I of Total Marks 16 15

Responsive (R)/Non-Responsive (NR) in Category (i): Legal R R

(}-

NETWORK EXPERT

(MEMBER) \fi/PROCUREMENT OFFICER

(MEMBER)

ADVTSOR (F&P)

(coNvENER)


PROF. ASHFAQ AL! KHAN ROAD, LAHORE

COMPARATIVE TECHNICAL BID EVALUATION ANATYSIS OF

FRAMEWORK CONTRACT FOR ENTERPRISE CTOUD HOSTED SERVICES

CATEGORY (ii): TECHNICAL SPECIFICATIONS

Item.No#

ParticularsTotalMarks

Bidder01

PTCL

L Technical Specifications ltem No. 1 to 4 in light of Section 16 390 390

2Term of Reference on Enterprise Cloud Hosted Services in light of

Section 17160 160

Total Marks 550 550

Selection Percentage (80%) of Total Marks 440 440

Responsive (R)/Non-Responsive (NR) in Category (ii): Technical

SpecificationsR R

sNETWORK EXPERT

(MEMBER)

PROCUREMENT OFFICER

(MEMBER)tlADVTSOR(F&P)

(coNVENER)


PROF. ASHFAQ ALt KHAN ROAD, LAHORE

COMPARATIVE TECHNICAT BID EVALUATION ANALYSIS OF FRAMEWORK CONTRACT FOR

ENTERPRISE CLOUD HOSTED SERVICES

CATEGORY (iii): ExPERIENCE

Bidder01

Sr

No#Particulars Remarks

TotalMarks

PTCL

5to10 25

11 to 16 50

17 to22 751. General Experience on Cloud Hosted Services

23 or Above 100

75

1to 2 25

3to4 50

5to6 752

Relevant Experience on Cloud Hosted Services

in Public Sector Organizations and

Departments

7 or Above 100

100

Total Marks ll+21 L75

Selection Percentage(5%l of Total Marks 8.75

Responsive (R)/Non-Responsive (NR) in Category (iii): Experience R

qy>

NETWORK EXPERT

(MEMBER)(/

PROCUREMENT OFFICER

(MEMBER)

ADVTSOR (F&P)

(coNvENER)

COMPARATIVE TECHNICAL BID EVATUATION ANATYSIS OF FRAMEWORK CONTRACT FOR

ENTERPRISE CLOUD HOSTED SERVICES

CATEGORY (iv): HUMAN RESOURCE

Bidder01Sr. No# Particulars Remarks

TotalMarks

PTCL

25 to 50 25

51 to 100 50

101 to 150 751, General Human Resource

151 or above 100

100

1to5 25

5to10 50

11 to 20 75

2Relevant Human Resource on Cloud Hosted

Services

21 to Above 100

75

Total Marks Sr. No# lL+21 175

Selection Percentage l5%l of Total Marks 8.75

Responsive (R)/Non-Responsive (NR) in Category (iv): Human Resource R


PROF. ASHFAQ ALt KHAN ROAD, LAHORE

($-NETWORK EXPERT

(MEMBER) (v PROCUREMENT OFFICER

(MEMBER)

ADVTSOR (F&P)

(coNVENER)

COMPARATIVE TECHNICAL BID EVALUATION ANALYSIS OF


sEcTroN 15 (!TEM NO. 1TO 4)

COMPANYBidder No. 01

PTCt

ItemNo.

Components

YEARWISE TECH N ICAL SPECIFICATIONS FtoLoo

NoLoo

mot-oo

tiJo

Eo

Year 01 Year 02 Year 03

Compute

(Cores)

Memory

(GB)

Storage

(rB/GB)

Compute

(Cores)

Memory

(GB)

Storage

(rBlGB)

Compute

(Cores)

Memory

(GB)

Storage

(rB/GB)

IAJ(!

=

a^Jo

=

J(!

L

Primary Site(Production

Site)

Application Server 4 16 GB 2TB 4 16 GB 2TB 4 16 GB 2TB 15 15 15 45

Database Server 6 32 GB 2TB 6 32 GB 2TB 6 32 GB 2TB 15 15 15 45

Management Server 4 16 GB 5OO GB 4 16 GB 5OO GB 4 16 GB 5OO GB 15 15 15 45

Security Server t 2GB 250 GB L 2GB 250 GB 1, 2GB 250 GB 15 t5 15 45

Total Primary Site 15 55 GB 4.75T8 55 GB 4.75T8 15 56 GB 4.75T8 60 60 60 180

2

DR Site(Disaster

Recovery Site)

Application Server 4 16 GB 2TB 4 16 GB 2TB 4 16 GB 2TB 15 15 15 45

Database Server 6 32 GB 2TB 5 32 GB 2TB 6 32 GB 2TB 15 t5 15 45

Management Server 4 16 GB 5OO GB 4 15 GB 5OO GB 4 16 GB 5OO GB 15 15 15 45

Security Server L 2GB 250 GB 1, 2GB 250 GB 7 2GB 250 GB 15 15 15 45

Totol DR Site 15 55 GB 4.75T8 15 66 GB 4.75T8 15 55 GB 4.75T8 60 50 60 180

3lnternet Connectivity CIR Bandwidth

with required live lPs20 Mbps 20 Mbps 20 Mbps 5 5 5 15

4MPLS Connectivity from HQ to Data

Center for management10 Mbps L0 Mbps 10 Mbps 5 5 5 15

TotolMarks 130 130 130 390

Responsive (R)/Non-Responsive (NR) in Light of Section 12.3 (ii. Technicol Specificotions) R R R R

$--NETWORK EXPERT

(MEMBER)

{/ADvrsoR ((F&P)

(coNVENER)PROCUREMENT OFFICER

(MEMBER)

15



SECTTON 77: TERM OF REFERENCE (TOR'S) OF ENTERPRTSE CLOUD HOSTED SERVICES

Bidder 01

Compony PTCL

Sr. No. Conditions and Standards Remarks ResponseCompliance

on ResponseMarks

1

The bidder will arrange Proof of Concept according to the specifications in

light of Section 16 & 17 quoted in the bid, if and when required by

Ombudsman Punjab.

MandatoryE Yes

trNoYes 5

2

Pool of resources (VDC) in the form of Compute, Memory and Storage (15

Cores, 66G8, 4.75TBl with provisioning of 4 VM's for Primary Site will beprovided by bidder, hosted in Certified Tier 3 data centers.

MandatoryE Yes

ENoYes 5

3

Pool of resources (VDC) in the form of Compute, Memory and Storage (15

Cores, 66G8, 4.75fBl with provisioning of 4 VM's for DR Site will beprovided by bidder, hosted in Certified Tier 3 data centers.

MandatoryE Yes

trNoYes 5

4

The bidder must provide a Flexible Model of Cloud hosting services which

must be dynamic/changeable from the Cloud-based system specificationmentioned above, as per ongoing requirements.

MandatoryE Yes

ENoYes 5

5We will have the flexibility to Create and Modify any instance according to

our need.Mandatory

E Yes

trNoYes 5

\s. (/

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(MEMBER)ADVTSOR ((F&P)

(coNvENER)PROCUREMENT OFFICER

(MEMBER)


FRAMEWORK CONTRACT FOR ENTERPRISE CLOUD HOSTED SERV'CES

SECTION 77: TERM OF REFERENCE (TOR'S) OF ENTERPRISE CLOUD HOSTED SERVICES

Bidder 01

Compony PTCL


on ResponseMarks

5

Cloud hosting services must be on enterprise grade top of the line hardwarewith back to back SLA with principal/ hardware vendors. The bidder should

not use end of life or refurbished hardware equipment.Mandatory

E Yes

trNoYes 5

7

The bidder must use proprietary software and licenses for hypervisors and

cloud orchestration, SDN layer and all other components used in Cloud

offering, cloud operation management tool along with back to back

software support SLA with principa!/ software vendors

Mandatoryfl Yes

trNoYes 5

8A list General & Relevant (Public Sector) Projects by the bidder should be

providedMandatory

E Yes

trNoYes 5

9 Cloud infrastructure should be 15027001 & 1SO27017 certified MandatoryE Yes

trNoYes 5

10Provision of Payment Card lndustry-Data Security Standard (PCl-DSS)

compliant services at Data Center.Mandatory

E Yes

trNoYes 5

LL

The bidder must have at least two geographically redundant, Certified Tier3 data centers for (Architectural, mechanical, electrical & Telecom) certified

by a recognized international agency.

MandatoryE Yes

trNoYes 5

q> $/NETWORK EXPERT

(MEMBER)ADvrsoR ((F&P)

(coNVENER)PROCUREMENT OFFICER

(MEMBER)



SECTTON 77: TERM OF REFERENCE (TOR'S) OF ENTERPRISE CLOUD HOSTED SERVTCES

Bidder 01

Company PTCL


on ResponseMarks

t2A web portal with required credentials and secure SSL access will be

provided by bidder for direct management and monitoring of our virtualdata center.

MandatoryE Yes

trNoYes 5

13The bidder must provide Network Monitoring Manager to monitor network

and bandwidth health & utilization graphs.Mandatory

E Yes

trNoYes 5

L4

Tenderer will have complete access to setup our production environmentaccording to our need on provided SDN resources pool, including

installation of any OS or Application, tenderer may require to setupproduction environment, according to the need.

MandatoryE Yes

nNoYes 5

15Tenderer will have right to create snapshots of our instances, at least two in

24 hours.Mandatory

E Yes

trNoYes 5

15Tenderer will have access to create own basic firewall rules according to our

need. (i.e, Port Blocking, NAT)Mandatory

E Yes

trNoYes 5

t7 Bidder will provide access to monitor logs, graphs and health of theprovided security solution.

MandatoryE Yes

trNoYes 5

18Bidder will arrange periodic training session of tenderer technical staff for

the maintenance and management of VDC.Mandatory

E Yes

trNoYes 5

L9Bidder will provide enough network bandwidth of up to 3OMbps between

two datacenters for synchronization of 4 VMs.Mandatory

E Yes

nNoYes 5

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(MEMBER)




Bidder 01

Company PTCL


on ResponseMarks

2020Mbps lnternet with required live lPs and unlimited data volume will be

provided by bidder.Mandatory

n Yes

trNoYes 5

2LNetwork level reachability of all Virtual Machines VM's will be provided by

bidder.Mandatory

E Yes

trNoYes 5

22Cloud infrastructure should be strategically placed along with route

optimization such that the latency from all cities in Pakistan is minimumMandatory

E Yes

trNoYes 5

23

The bidder to provide maintenance and support for the deployed cloud

infrastructure throughout contract period. This includes scaling

infrastructure up and down instantaneously based on workload using

Virtual Cloud Manager, administering backups, ensuring 98% uptime,preventive and corrective maintenance, etc

MandatoryE Yes

ENoYes 5

24 Cloud solution must be hosted in datacenters within boundaries of Pakistan MandatoryE Yes

trNoYes 5

25Compute and Storage require to run the workload must be managed with

the cloud orchestrator.Mandatory

E Yes

trNoYes 5

26Bidder must have capability to provide MPLS Layer2/ Layer 3, Dark fiber,

leased lines, DPLC and P2P connectivity.Mandatory

E Yes

ENoYes 5

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ADVTSOR ((F&P)


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Bidder 01

Compony PTCL


on ResponseMarks

27Bidder should have a cloud operation management tool for management

purpose and to oversee/ supervise cloud infrastructure.Mandatory

E Yes

trNoYes 5

28

Secure 1OMPLS link from H.O. to Data Centre will be provided by bidder and

will also be upgradeable to a secure MPLS link from every RO in districtsacross Punjab to Datacenter.

MandatoryE Yes

trNoYes 5

29 MandatoryE Yes

ENoYes 5

30ln case of any Hardware failure, services from their redundant hardware will

remain available, without any intervention from tenderer side.Mandatory

E Yes

trNoYes 5

31 24x7x365 technical support will be provided by bidder MandatoryE Yes

trNoYes 5

32 Escalation matrix for complaint registration will be provided by bidder MandatoryE Yes

trNoYes 5

Total Morks 150

Responsive (R)/Non-Responsive (NR) in Light of Section 72.3 (ii. Technicqlspecifications) R

{r/q>NETWORK EXPERT

(MEMBER)ADVTSOR ((F&P)


(MEMBER)

99.8% services uptime will be ensured by bidder.

"ol{'