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Enterprise Cloud Services from
Dimension Data
KB Rajendran
Head – IDC & Cloud Services
The changing role of IT
This matters more This matters less
What changes with this shift in focus?
Skills required
Investment approach Business knowledge
Global thinking Competitive pressure
Outcomes-driven
Shifting the thinking within IT
Most organizations are currently in the midst of a significant
transformation
… towards consuming IT as a service
Consumption model
Pay as you consume Catalog-based ‘app store’
On demand Departmental budget
Technology model
Standardized Abstracted
Secure Highly available
IT operations model
Automation & self-service Best practise run books Service product focus Outsource non-core
Public and private cloud services
Cloud and ops services SaaS
vendors Saas offering
Cloud & enablement services Tier 2 / 3 service
providers Iaas services
Data center solutions LoB (professional and managed services)
IT-as-a-
service
Consumption model
Pay as you consume Catalog-based ‘app store’
On demand Departmental budget
Technology model
Standardized Abstracted
Secure Highly available
IT operations model
Automation & self-service Best practise run books Service product focus Outsource non-core
Dimension Data is enabling services-based business models
The client journey to IT-as-a-service
Lega
cy IT
SaaS
PaaS
IaaS
IT-as-a-service
Application-led
Infrastructure-led
Lega
cy IT
SaaS
PaaS
IaaS
IT-as-a-service
Application-led
Infrastructure-led
The client journey to IT-as-a-service
SaaS applications
Community cloud
Private cloud
Public cloud
Managed hosting
Managed data center
Infrastructure virtualization
Data center redesign
Application development
Application replacement
Lega
cy IT
SaaS
PaaS
IaaS
IT-as-a-service
Application-led
Infrastructure-led
The client journey to IT-as-a-service
SaaS applications
Community cloud
Private cloud
Public cloud
Managed hosting
Managed data centre
Infrastructure virtualisation
Data centre redesign
Application development
Application replacement
Dimension Data cloud tenets:
• Provide an offering at every stage of
client development
• Leverage our local client engagement
model to support the client journey
• Every Line of Business to extend its
strategy to include Cloud Services
What is holding organizations back? Is Cloud ready?
• The primary reasons CIOs are reluctant to adopt cloud computing include:
Security Reliability Compliance &
Data Sovereignty Security Reliability
What is holding organizations back? Are organizations ready? • ‘There is little CIO movement towards using external data center providers and
many are continuing to build data center capacity.’
Uptime Institute: 2012 Data Center Survey
80% of respondents have built/are building/have upgraded data center capacity
30% of these expect to run out of capacity within 18 months
What is holding organizations back? Are organizations ready?
Infrastructure build, test and maintain
Application development
72%
28%
Redirect resources to higher value activities
Infrastructure build, test and maintain
Application development
?
Where do you sit today ?
Generic Apps
Standardize
Simplify
Rent
Genetic Apps
Specialize
Invest
Own
• Email • Conferencing • CRM • Payroll • Project management • Telephony • Mobile device
management
• Trading system • Telemetry app • Analytics app • Content
animation
Where do you plan to sit ?
Generic Apps
Standardize
Simplify
Rent
Genetic Apps
Specialize
Invest
Own
• Email • Conferencing • CRM • Payroll • Project management • Telephony • Mobile device
management
• Trading system • Telemetry app • Analytics app • Content
animation
Cloud tipping point - 2013
How Dimension Data Makes Enterprise Cloud A Reality
Dimension Data Managed Cloud Platform™ (MCP)
A fully managed and integrated cloud platform delivered as a service
Designed to deliver enterprise class service levels
Dimension Data
Managed Cloud Platform™
Dimension Data CloudControl™
Hosted or On-Premise
Fully Automated
Available as OPEX
Monitored & Managed With 99.99% SLA
Public MCP
Public CaaS
Deployed in each region
Managed Hosting
Managed physical and virtual infrastructure
hosted in a Dimension Data data centre
Private MCP
Private CaaS
Client data cenre, Dedicated
Provider & Community MCP
Dedicated platform for resale by SP or
community
Dimension Data
Managed Cloud Platform™
Dimension Data CloudControl™
Hosted Private MCP
Hosted Private CaaS
Dimension Data data centre
Levels of Sharing
Breadth Of Cloud Offerings
Product Families and Cost Principles for CaaS
DD
Price Hosted Private
MCP
“Option 2”
Hosted Private
MCP
“Option 3”
Hosted Private
MCP
“Option 1”
Hosted Private MCP
“Fully Dedicated”
Small Med Custom
Usage Bundles
Lower Cost
More Shared
Elements
Higher Cost
Less Shared
Elements
Level of Sharing Cost of Service
Managed Cloud Platform
CloudControl™
Managed Cloud Platform
CloudControl™
Managed Cloud Platform
CloudControl™
Public CaaS Hosted Private CaaS Private CaaS
Dedicated:
Servers
Storage
Hypervisor
Hosted in DD DC
Dedicated:
Servers
Storage
Hypervisor
Array
Hosted in DD DC
Dedicated:
Servers
Storage
Hypervisor
Array
Physical NW
Hosted in DD DC
Dedicated:
Entire Private MCP
Hosted in a DD DC
Tokyo
Virginia
Amsterdam
Sydney Johannesburg
Ahmedabad
Jakarta
California
Hong Kong
Dimension Data Empowers 3 Leading Telcos’ Cloud Capabilities
DD Cloud Footprint
Managed Cloud Platform (MCP) Single, global platform for public and private clouds
Private MCP
Cloud servers
Dimension Data CloudControl ™
Public MCP
Cloud servers
Dimension Data CloudControl ™
Managed Hosting
Dedicated
servers
Virtual
servers
Hybrid Connect™ Hybrid Connect™
White label /
private-label cloud
2012 Cloud IaaS MQ Dimension Data is a Leader
Source: Gartner “Magic Quadrant for Cloud Infrastructure-as-a-Service by Lydia Leong, Douglas Toombs, Bob Gill, Gregor Petri, and Tiny Haynes. 18 October 2012.
challengers leaders
visionaries niche players
completeness of vision
abili
ty t
o
exec
ute
GoGrid
Virtustream OVH
SoftLayer Tier 3
Joyent
Rackspace
Amazon Web Services
CSC
Terremark Savvis
Bluelock
Fujitsu
Dell
Dimension Data
Tolly Group report findings
Faster processing than AWS Faster memory throughput
Faster file access speed Greater network throughput
There are various aspects to cloud adoption
System Integration
Application On-Boarding Public vs. Private OpEx vs. CapEx
Security and Compliance
Global Coverage In-house Readiness Operational Alignment
Client Adoption: What our clients are telling us
Key findings:
• The cloud model is a new consumption model of technology
and services
• The business benefits of cloud models are compelling – in
many ways
• Adoption will need to be structured – and support existing
business systems
• Most likely end state: hybrid model
The move to cloud services is a journey over
time…
…and all is not equal!
Hybrid cloud model preference
4
Leverage of
public cloud services
3
Building private cloud
architectures
2
Cloud enablement
projects
1
Emergence of
public cloud models
Our Cloud Services strategy: Aligned to client requirements
Dimension Data cloud tenets:
• Provide an offering at every stage of client development
• Every Line of Business is included
• Every Line of Business to extend its strategy to include Cloud
Services
Our objective:
An offering at every stage
of a client’s adoption journey
Hybrid cloud model preference
4
Leverage of
public cloud services
3
Building private cloud
architectures
2
Cloud enablement
projects
1
Emergence of
public cloud models
• Development and Test
• Websites, Intranet Portals
• E-commerce Sites
• Email Hosting
• Co-operative Banks Apps
• University Management System Hosting
• Projects Management Apps
• CRM Apps
• HR & Payroll Apps
Public Cloud Workloads Private Cloud Workloads
Typical Work loads for Cloud
1. Meeting the Security & Compliance requirements. (Defence, BFSI apps etc)
2. Scaling up for peak demand and then scaling back down (e.g. Test & development,
e-commerce etc)
3. Meeting IT as a Services (E.g. Departmental Needs)
4. Businesses that require shorter Time to Market and have aggressive expansion
Plans (e.g. ecommerce etc)
5. Want to run databases and other elements of apps outside the cloud (e.g. BFSI)
Client Use Cases in Asia Pacific
A large government department in Australia has moved their SAP workload to Dimension Data’s cloud platform using Public & Private instances in Hybrid Model.
A global retailer uses Dimension Data’s Cloud Platform to deliver their E-Commerce and ERP Platform. Across the Globe
A Core Banking Application provider, is using DD Public Cloud to deliver application as a Service to smaller Co-Operative Banks in India.
One of the Top 5 global banks has chosen Dimension Data’s cloud and Managed Hosting platform to move a client facing workload in Indonesia.
Case study: State Co-Operative Bank – India Challenges
• Migrating the core banking application architecture from Managed
hosting to cloud.
• Planning for backup & recovery infrastructure as per the client’s DR
requirements.
• Providing MPLS connectivity to Public Cloud.
• Designing the best optimized solution at the price committed by the
incumbent vendor.
• Aggressive timeline for service implementation.
Our Solution and Benefits
• A PoC was conducted for testing the critical features like MS-SQL
clustering on Cloud.
• A scalable, secure and segmented environment including server, storage
and network elements in a pay-as-you-grow model for primary DC
requirements.
• Designing the Managed Hosting solution to take care of DR centre
requirements.
• CPNC solution designing to connect through the MPLS Cloud into the
Ahmedabad MCP.
• The current requirement was to design and implement IT infrastructure to support 126 branches of State Co-Operative Bank.
State Agency for Promotion of Information Technology
Case Study: Large Government Department – India
Challenges
• A custom hosting cloud solution to host their application.
• High availability and disaster recovery requirements.
• All testing and development are done on the cloud platform and
they’re migrating some of their App tier applications on this
platform.
• Benchmarking performance and TCO on the platform.
• Capability to scale up capacity when the workloads increase at
specific times of the month/quarter/year.
Our Solution and Benefits
• Currently the process of scaling up is through the self-service
portal, however we are leveraging our APIs with the App vendor,
and looking at automating the process of scaling up and scaling
down.
• The entire service is provided to the client as a managed service.
Case study: Kathmandu
Challenges
• Dynamic online retailing market.
• Multi-country sales operations.
• Drive sales growth while controlling costs and increasing supply
chain efficiencies.
Our Solution and Benefits
• A scalable, secure and segmented environment including server,
storage and network elements in a pay-as-you-grow model.
• Access to any of the seven Managed Cloud Platforms (MCP) that
Dimension Data has across the globe.
• Better inventory management across stores and regions with new
ERP application.
• Improved expense management through operating cost model for
IT infrastructure.
• Simplified IT operations: ability to configure own networks, servers
or storage on any of Dimension Data’s Managed Cloud Platforms
(MCPs) around the world.
•Kathmandu, a New Zealand based retailer of outdoor gear, aimed to drive sales growth with new stores and products, while controlling costs and improving efficiencies in its supply chain. Effective inventory management was the key to executing this strategy --
Case Study: Large Global Bank – Indonesia
Challenges
• Data Sovereignty.
• Align to Indonesia Data Privacy Regulations.
• Required secure IT infrastructure within Indonesia.
• Our Solution and Benefits
• Provided resold capacity from the Indonesia Cloud Platform
based locally in Indonesia.
• Created a Disaster Recovery site within Indonesia to
replicate that App/Data on a Managed Hosting Platform.
• Additional services like Custom Security configuration and
management, Data replication with advanced Service
Levels complying to the Bank’s global standards.
• World class infrastructure complying to the Indonesia Data
Privacy Regulations.
• Lower Total Cost of Ownership.
• Self-service capabilities of the MCP.
Call to Action TODAY: Visit the Dimension Data Booth to understand more
about DD MCP Cloud solution
THIS WEEK: Talk to us to understand how Dimension Data is helping companies in India to achieve their IT and business objectives
NEXT WEEK : Engage with us for a Cloud Readiness workshop for your clients