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ENTERPRISE MOBILITY

MANAGEMENT

EntErprisE mobilitymanagEmEnt support sErvicEs



APPLETECHNOLOGY

SERVICES

Bell Techlogix offers 24/7/Always assistance to our Enterprise

Mobility Management (EMM) clients, with service desk solutions,

online ticketing, knowledge management, portal and web chat

support, as well as our specialty White Glove support service for

your VIP users. Through this comprehensive managed mobility

support service, we will empower your employees with a range

of support options from our VIP high-touch to utilization of self-

service, driving support costs down by optimizing the workload of

the service desk while providing an exceptional user experience,

and streamlining the functionality of your entire organization.

Our goal is to maintain your mobile solution and ensure that it is

simpler and more cost effective than anything you’ve had before.

Whether you use BYOD or want to implement an overhaul of your

company’s mobile technology and introduce brand new devices

to your employees, Bell Techlogix offers the support you need to

complete the job and continue the management of the program

all the way through to the asset refresh and disposal process.

With the explosion of new devices,

applications and content entering the

corporate computing ecosystem over

the past few years, an organization’s

ability to manage Enterprise mobility

has become increasingly critical.

bell techlogix is proud to offer

Enterprise mobility management

services to clients in diverse industries

and enterprises of all sizes. through

our offerings, we are able to assist

organizations with targeted solutions

for their mobile strategies, and all

types of deployment projects and

ongoing managed services. this

offering also includes updating

and refresh efforts for any device,

platform or mDm/mam strategy.

We support all of the major mobility

devices, platforms and operating

environments, including apple ios,

android, rim, and microsoft Windows

mobile and Windows 8.X.

bell techlogix offers customized

solutions based on client specific

requirements. Whether it’s a

migration from bEs to another

mDm, an implementation of a

new mam solution, or a Hardware

refresh/deployment project, we

have the answer. We can even

assist in developing a strategy to

manage external devices, creating a

customized byoD program for your

company.

bell techlogix is here to enable your

enterprise to make the most of

mobile technology, without the stress

and complexity of internal resource

management.

The experts at Bell Techlogix can engineer

a mobile device management solution that

fits your enterprise. Whether you are a small

company of only a few employees, or a large,

multinational corporation in need of an MDM

solution for tens-of-thousands devices, Bell

Techlogix has the experience and the know-

how to handle any type of deployment and

operations for you.

Not only does Bell Techlogix have experience

with the implementation of devices, and with

all types of MDM management, we can also

architect the entire support infrastructures

for our clients. Through these infrastructures,

we are able to help enterprises control the

security of information on their devices, as well

as provide user-friendly functionality on them,

such as network file sharing, document editing,

and instant messaging and secure email

capabilities. Our goal is to make your team

more efficient through the use of technology.

In streamlining your technological front, we

provide you with around the clock consulting

and support for your mobile network

infrastructure. We want to work with you

to determine the MDM solution that will

give your team the most functionality and

performance at the best value point. We

also specialize in developing in-house apps

to maximize your team’s functionality and

performance.

Once you select the MDM that will provide you with the best

solutions, you can have peace of mind knowing that Bell Techlogix

has expertise with all the major MDM/MAM’s. Bell Techlogix can

source, install and configure any MDM/MAM platform and offer you

detailed and in-depth support for each one. Our team will work with

you to develop customized app stores that feature both proprietary

and public applications for your users to choose from and optimize

their work experience.

Our MDM team can assist you with procuring real-time information

for every device under management. We can find the location of any

device, and securely monitor the spread of your information, and

manage any compliance issues that may arise (such as jailbroken,

rooted or unapproved devices).

Finding support for your MDM/MAM’s through Bell Techlogix enables

you to ensure the security of your information over a broad network

of devices, and also streamlines the expenses of your mobile venture.

Our MDM team support allows you to give your employees a more

productive work platform and at the same time, decrease your

monthly mobile spending by significant amounts.

mobilE DEvicE anD application managEmEnt

BYOD (Bring Your Own Device) is an increasingly popular

strategy for both large and small enterprises, as it decreases

the upfront cost of your mobile solution. BYOD offers the

flexibility of working with existing technology and gives your

employees the freedom to choose devices they feel more

comfortable with, rather than using singular devices chosen by

the company.

BYOD is frequently a cost saving solution as it minimizes the

cost of upfront device purchases. The downfall of BYOD comes

when trying to manage various plans and options on all types

of devices and carriers. Many enterprises find themselves over

spending on mobility programs due to failure in streamlining

efforts for BYOD or due to lack of adequate staff dedicated to

the management of this effort.

Bell Techlogix can assist, not only in the implementation of

MDM plans for all types of devices, but also in streamlining

management efforts in order to cut costs and ensure that

you are getting the most out of your mobile solution without

losing money on unnecessary expenditures. We can also help

you secure these devices against security threats, ensuring

that you maintain control of the information that is private to

your business. Through our mastery of various MDM/MAM

platforms, Bell Techlogix can help you manage the usage of

each device, without infringing on the privacy rights of your

employees, eliminating any worries you may have about your

information, or the information of your clients.

Under a Bell Techlogix mobility management infrastructure, we

will work with you to develop clear cut policies for what actions

can and cannot be performed on individual devices. Limits of

function are key in maintaining the privacy of your information

and at the same time, allowing your employees the freedom

they desire on their personal mobile devices.

We work with you to develop a strategy for reimbursement,

as well as set up service portals for your employees to find

assistance with troubleshooting and instructions for their

individual devices.





APPLETECHNOLOGY

SERVICES

WHat is byoD?arcHitEcturE anD implEmEntation for byoD

Bell Techlogix has partnered with AT&T Partner Exchange

to bring you the APEX managed mobility services program.

This exclusive managed service provider program puts

Bell Techlogix in charge of procuring, billing, customizing,

launching and monitoring your mobile service plans. These

services allow us to provide you with specialty plans tailored

not only to fit the usage needs of your business, but also take

advantage of our substantial discounts off market rates.

Traditional discount programs limit savings potential by

playing to the lowest common denominator. Our ability to flex

variable discounts across different plans enables you to save

exponentially by giving you discounts on your highly used

functions where you spend the most money.

All AT&T device options are available with plans that do not

require service contracts. We offer a huge selection of devices

such as basic phones, smartphones (iOS, Android, Windows 8,

Blackberry), tablets, mobile hotspots/air cards, rugged devices

and accessories (power, protection, audio). Our plan solutions

include a variety of individual, shared and pooled plans for

Voice, Messaging and Data on a reliable 4G LTE network,

allowing you to optimize your workforce and make business

interactions richer and more effective.

All support functions from Billing, Account Maintenance,

Network and Connectivity Issues, Device Troubleshooting to

Warranty Processing will be handled by Bell Techlogix, making

us your one-stop-shop mobility solutions provider. With

discounted pricing on device and plan solutions, round-the-

clock management and support for all of your EMM needs,

powered by the AT&T network, Bell Techlogix is now a viable

wireless carrier option through the Apex Program.

Companies often have thousands of dollars wasted per month

on unused devices and plan options that are unspent. One

of the most frequent ways we see budget dollars wasted is in

companies who have implemented BYOD polices, but have

not invested the time to convert MDM’s and streamline the

functionality of their devices. Not only are dollars wasted this

way, but profitability and efficiency are also downgraded.

One of the perks your organization will enjoy when you

choose Bell Techlogix is the offering of our FREE preliminary

wireless expense management (WEM) analysis. Our EMM team

provides you with an expert analysis of your carrier expenses

and enables you to determine if you are utilizing the right plan

to match the needs of your enterprise. With the many options

offered at Bell Techlogix, we can assist you in optimizing your

deployed devices so they function optimally, increase efficiency

and productivity, as well as save you money. We will check for

inactivity, search and analyze international usage, data and

expenses, assist you in customizing service plans that fit your

needs, and provide you with ongoing optimization of your

monthly and quarterly spend.

Our goal is to maximize the cost effectiveness of your

Enterprise Mobile Management solutions and help you make

the most of every dollar you are spending on technology and

mobile devices.





APPLETECHNOLOGY

SERVICES

at&t partnEr EXcHangE sErvicEs from bEll tEcHlogiX

WirElEss EXpEnsE managEmEnt

Tier 0 — Support includes Web Portal and Mobile Device

Procurement Support which include a self-service portal, order

fulfillment and procurement, and orders placed by IT support staff or

users.

Tier 1 — Support with Tier 1 provides a 24/7/365 Service Desk

where all support requests are submitted. It also includes:

o Basic wireless network and device troubleshooting

o Device power cycling support

o Lost/Stolen device assistance

o How-To Questions and hardware support

Tier 2 — This tier offers escalated support from Tier 1, providing

assistance for incidents that have been pushed past the Tier 1

Service Desk. Tier 2 also includes:

o MDM/MAM Provisioning Assistance

o Coordinating incident support from Help Desk to Mobile

Device Management providers (e.g. Air-Watch, Mobile Iron,

Good Technologies, Blackberry/BES, Symantec, etc.) as

needed.

o Middleware end user account re-enabling and troubleshooting.

o Escalation of incidents to the Tier 3 Mobile Device Server

Support team when required.



tiErED support WitH bEll tEcHlogiX

One of the benefits of working

with Bell Techlogix is choosing

the right kind of support for your

enterprise. Bell Techlogix offers

multi-leveled support with several

tiers of service so you can choose

the option that best matches your

needs and your price point. Every

tier offers assistance for device

procurement, self-service portals

and IT support.

Tier 3 — Tier 3 not only serves as an escalation point for

Tier 2 issues, it also provides support for remotely monitored

customer mail systems (i.e. MS Exchange, Lotus, Domino,

etc.) for daily connectivity to and from MDM/MAM network

operations centers (NOCs). As our most in depth tier of

support, Tier 3 also offers:

o Relationship maintenance with MDM/MAM vendors

and service providers. We act as a liaison on your behalf

to facilitate quarterly technology road map meetings

between you and your technology providers.

o Remote management of MDM/MAM software licensing

capacity.

o MDM/MAM version upgrades, migrations and patch/hot

fix application.

o Advanced device configuration, policy creation, app and

software packaging, app and policy deployment and

enforcement, as well as device management through

MDM/MAM server administration.

o Remote application of server-side patches, firmware/OS

updates that are related to MDM functionality.

As technology evolves and IT departments continue to wrestle

with BYOD, WEM, mobile device management, and other

mobility issues you can rest assured that the experts at Bell

Techlogix continue to stay ahead of the technology curve.

Allow us to shift the paradigm with you and transform the

challenges of the mobile economy into opportunities for your

organization.



APPLETECHNOLOGY

SERVICES

enterprise - bell techlogix€¦ · enterprise mobility management services to clients in diverse...

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