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Enterprise Architecture prasa_dmp_ea_requirements_v2.0 release 2

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ENTERPRISE ARCHITECTURE DEPOT MODERNISATION PROJECT

(DMP) REQUIREMENTS

SPECIFICATION V2.0

I KHAN

July 2015


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Document acceptance The following parties acknowledge that they have read this document, including all

schedules and diagrams that may be attached. It is also agreed by all parties that any

decisions affecting this document will only be valid if minuted and agreed upon by all

parties involved and/or by those parties authorised to approve changes.

Initials and Surname Role Signature Date






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1 Table of Contents

Document acceptance ...................................................................................... 2

3 Executive Summary ....................................................................................... 8

4 Project Goal .................................................................................................. 9

5 Business need ............................................................................................... 9

6 Project Overview ......................................................................................... 10

7 Depot Target Architecture Model ................................................................... 12

8 Depot Business Capabilities .......................................................................... 13

8.1 Capability Group: Security Management ..................................................... 13

8.1.1 Corporate Security Management ......................................................... 13

8.1.2 Access Management .......................................................................... 13

8.1.3 Alarm Management ........................................................................... 14

8.1.4 Detection Management ...................................................................... 14

8.1.5 Emergency Management .................................................................... 14

8.1.6 Security Information Management ...................................................... 15

8.1.7 CCTV Analytics/Surveillance Management ............................................ 15

8.2 Capability Group: Engineering Management ................................................ 15

8.2.1 Preventative and Corrective Maintenance ............................................. 15

8.2.2 Maintenance Scheduling .................................................................... 15

8.2.3 Resource Allocation ........................................................................... 16

8.2.4 Rolling Stock Fleet Operation Planning ................................................. 16

8.2.5 Integrated Service Planning and Scheduling ......................................... 16

8.3 Capability Group: Operations Management ................................................. 17

8.3.1 Operations Visibility and Monitoring ..................................................... 17

8.3.2 Quality Management ......................................................................... 17

8.3.3 Timetable Planning ............................................................................ 17

8.3.4 Operational Safety (HSE) Management ................................................ 17

8.3.5 Occupations Management .................................................................. 17

8.3.6 Train Set ......................................................................................... 17

8.3.7 Interlocking/ Movement Control .......................................................... 17

8.3.8 SCADA (Network) Management .......................................................... 18

8.3.9 Track & Trace (Telemetry/ GPS) ......................................................... 18

8.3.10 Geo Localisation (GIS) ....................................................................... 18

8.3.11 Incident Management ........................................................................ 18

8.3.12 Service Coordination Management ...................................................... 18

8.3.13 Exceptions Management .................................................................... 19

8.3.14 Fleet (Bus & Train) Operations ............................................................ 19

8.3.15 Yard & Depot Operations Management ................................................ 19

8.3.16 Service Review and Reporting ............................................................ 19

8.3.17 Train Identification and Tracking ......................................................... 20


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8.3.18 Dispatch (Signalling) Management ...................................................... 20

8.4 Capability Group: Maintenance Management ............................................... 20

8.4.1 Occupation Execution Management ..................................................... 20

8.4.2 Fixed Asset (Infrastructure) Management ............................................ 20

8.4.3 Mobile Asset (Rolling Stock & Fleet) Management ................................. 20

8.4.4 Linear Asset Management .................................................................. 21

8.4.5 Real Estate Asset Management ........................................................... 21

8.4.6 Energy Management ......................................................................... 21

8.4.7 Telecoms Management ...................................................................... 21

8.4.8 Configuration Management ................................................................ 21

8.4.9 Equipment Management .................................................................... 21

8.4.10 Materials Management ....................................................................... 21

8.4.11 Maintenance Operations Management ................................................. 22

8.4.12 Maintenance Engineering Support ....................................................... 22

8.4.13 Maintenance Information Management ................................................ 22

8.5 Capability Group: Information Management ................................................ 22

8.5.1 Train Arrival and Departure Times ....................................................... 22

8.5.2 Train Position ................................................................................... 22

8.5.3 Depot Information Management ......................................................... 22

8.5.4 Depot Information Display ................................................................. 22

8.5.5 Track Layout .................................................................................... 22

8.6 Capability Group: Operations Support Management ..................................... 23

8.6.1 Finance & Accounting Management ..................................................... 23

8.6.2 Human Capital Management ............................................................... 23

8.6.3 ICT & Data Management .................................................................... 23

8.6.4 Strategic Asset Development .............................................................. 23

8.6.5 Stakeholder Management .................................................................. 23

8.6.6 Strategic Network Planning ................................................................ 23

8.6.7 Knowledge & Training Management ..................................................... 24

8.6.8 Document Management ..................................................................... 24

8.6.9 Project Management ......................................................................... 24

9 Application/Technology Requirements Per Capability Group .............................. 24


9.1.1 Corporate Security Management ......................................................... 24

9.1.2 CCTV Analytics and Depot Surveillance ................................................ 24

9.1.3 Access Management .......................................................................... 25

9.1.4 Alarm Management ........................................................................... 25

9.1.5 Emergency Management .................................................................... 25

9.2 Capability Group: Engineering Management ................................................ 25

9.2.1 Preventative and Corrective Maintenance and Planning .......................... 25

9.2.2 Maintenance Scheduling .................................................................... 25

9.2.3 Resource Allocation ........................................................................... 25


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9.2.4 Rolling Stock Fleet Operations Planning ............................................... 25

9.2.5 Operations Management .................................................................... 25

9.2.6 Yard and Depot Operations ................................................................ 25

9.2.7 Incident Management ........................................................................ 26

9.2.8 Operational Safety Management ......................................................... 26

9.2.9 Service Coordination Management ...................................................... 26

9.2.10 Timetable Management ..................................................................... 26

9.2.11 Fleet Operations Management ............................................................ 26

9.2.12 Quality Management ......................................................................... 26

9.2.13 Occupations Management .................................................................. 26

9.2.14 Train Set ......................................................................................... 26

9.2.15 6 Train Identification and Tracking ...................................................... 26

9.2.16 Interlocking and Movement Control ..................................................... 26

9.2.17 SCADA Network Management ............................................................. 27

9.2.18 Operations visibility and monitoring .................................................... 27

9.2.19 Exception Management ...................................................................... 27

9.2.20 Service Review and Reporting ............................................................ 27

9.3 Capability Group: Maintenance Management ............................................... 27

9.3.1 Maintenance Operations Management ................................................. 27

9.3.2 Materials Management ....................................................................... 27

9.3.3 Mobile Asset Management .................................................................. 27

9.3.4 Maintenance Support ......................................................................... 27

9.3.5 Configuration Management ................................................................ 28

9.3.6 Fixed Asset (Infrastructure) Maintenance ............................................. 28

9.3.7 Linear Asset Maintenance ................................................................... 28

9.3.8 Maintenance Information Management ................................................ 28

9.3.9 Equipment Management .................................................................... 28

9.3.10 Occupations Execution Management .................................................... 28

9.4 Capability Group: Information Management ................................................ 28

9.4.1 Train Arrival and Departure Times ....................................................... 28

9.4.2 Train Position ................................................................................... 28

9.4.3 Depot Information Management ......................................................... 28

9.4.4 Depot Information Display ................................................................. 28

9.4.5 Track Layout .................................................................................... 29

9.5 Capability group: Operations Support Management ..................................... 29

9.5.1 Finance, Cost and Accounting Management .......................................... 29

9.5.2 Human Capital Management ............................................................... 29

9.5.3 Telecoms ICT Management ................................................................ 29

9.5.4 Knowledge and Training Management .................................................. 29

9.5.5 Document Management ..................................................................... 29

9.5.6 Project Management ......................................................................... 29

9.5.7 Stakeholder Management .................................................................. 29

9.5.8 Strategic Network Planning ................................................................ 29


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9.5.9 Strategic Asset Development .............................................................. 29


9.6.1 Physical Security Information Management (PSIM) system ..................... 30

9.6.2 Public Address system ....................................................................... 30

9.6.3 Depot Surveillance ............................................................................ 31

9.6.4 Depot Access Control and Intrusion detection ....................................... 32

9.6.5 Environmental Monitoring system ....................................................... 35

9.6.5.1 Building Perimeter Detection System .................................................................................... 35

9.6.5.2 Fire Alarm System (FAS) ......................................................................................................... 35

9.7 Capability Group: Operations Support Management ..................................... 37

9.7.1 Telecommunications and ICT Management ........................................... 37

9.7.1.1 Server Room ........................................................................................................................... 38

9.7.1.2 Network ................................................................................................................................. 40

9.7.1.3 Storage ................................................................................................................................... 48

9.7.1.4 End User Computing .............................................................................................................. 49

9.7.1.5 ICT Service Dashboard ........................................................................................................... 50

9.7.1.6 Servers ................................................................................................................................... 51

Annexure - A : Terms and Abbreviations ...................................................................... 53

Annexure - B : PRASA Enterprise Business Capability Definitions ........................................... 55

Annexure - C : PRASA DMP-relevant Application Definitions ................................................ 66

Annexure - D : PRASA Technology Architecture Reference Model Definitions ............................. 69

Annexure - E : PRASA Enterprise Data Definitions ............................................................ 71


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2 Table of Figures

Figure 1: Depot Modernization Project Overview ..................................................... 10

Figure 2: Depot Target Business Capability Model ................................................... 12

Figure 3: Modular Network Design (Core) ............................................................... 41

Figure 4: Depot Server Room Network Design ........................................................ 42

Figure 5: Depot Network Design (Distribution and Access Layers) ............................. 44

Figure 6: Depot Dedicated Wi-Fi Access Points ........................................................ 47

Figure 7: Critical Availability - Scenario .................................................................. 52

Figure 8: Essential Availability - Scenario ............................................................... 52


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3 Executive Summary

PRASA has embarked on a multi-billion rolling stock renewal project. The new trains

require modern infrastructure and systems. In readiness, PRASA has approved an

initiative to renew and modernise depots. Some depot projects necessitate demolishing

and reconstruction.

The upgrade will be performed at Braamfontein, Wolmerton, Salt River, Durban Staging

Yard, and Springfield Depots. As a result, a number of technological changes will be

introduced to support, amongst others, the new rolling stock programme and

information technology infrastructure e.g. networks, WIFI, on-board systems etc. Since

multiple initiatives are being executed concurrently, the enterprise project initiatives

impacting DMP are key for integration architectures to support future DMP projects.

The aim of Enterprise Architecture Depot Modernisation Project (EA DMP) is to develop

the standards framework, identify PRASA-wide initiatives, baseline architectures, target

architectures, gap analysis, and a roadmap. It will promote alignment to future

architectures, standardisation, and reuse of existing systems. Thus the objective of the

EA DMP is to support and ensure that an organisation’s goals and objectives in terms of

business capability, application, data and integration service provisioning as well as

technology infrastructure support are addressed in a holistic way, in line with enterprise

project initiatives and standards.

This document is the final EA DMP project deliverable as follow-up to the Reference

Architecture which introduced enterprise architecture standards, frameworks and project

initiatives that outlined the integration requirements and standards implications of these

initiatives for the DMP and served as foundation for the Baseline and Target DMP

Enterprise Architectures, gap analysis and road map.

The purpose of this deliverable, the Enterprise Architecture Depot Modernisation Project

(DMP) Requirements Specification, is to provide a requirements specification from the EA

work done for the Braamfontein, Wolmerton, Salt River, Springfield and the Durban

Staging Yard Depots, according to the Business, Data, Application, Integration and

Technology Architecture domains.

prasa_dmp_ea_requirements_v2.0 release 2

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4 Project Goal

The goal of enterprise architecture is to create a unified ICT environment (standardised

hardware and software systems) across all of PRASA’s business units, with tight links to

the business side of the organisation and its strategy. More specifically, the goals are to

promote alignment, standardisation, reuse of existing IT assets, and the sharing of

common methods for project management and solution deployment across the

organisation. The end result is that the enterprise architecture will make IT cost

effective, more strategic, and more responsive.

This project seeks to deliver enterprise architecture design in the Depot Modernisation

Project proposed by PRASA, to ensure alignment of the DMP project teams as well as

with other project initiatives. The project will gather and analyse information on design

and requirements of the current DMP architecture, document the target enterprise

architecture, and provide the roadmap to transition the DMP project to the envisioned

end state.

5 Business need

The EA team will provide support to the Depot Modernisation Project, by validating the

DMP conceptual design and guiding the detail design in the light of broader PRASA ICT

principles, standards and enterprise wide project initiatives.

The EA Project will provide guidance to the overall DMP project, by consolidating

business and enterprise integration requirements end-to-end in line with PRASA’s

envisioned Business, Data, Application, Integration, Technology architecture and ongoing

enterprise project initiatives.

The purpose of this document is to formulate requirements as identified during the

architecture work for DMP and from the conceptual design documentation published by 1Siyaya DB Consulting Engineers.

The business requirement for the EA Project stems out of the need for the following:

Business Need Description

PRASA’s business goals

and objectives

The EA DMP will support and ensure that PRASA’s goals and

objectives in terms of business capability and process

alignment; application, data and integration service

provisioning; as well as technology infrastructure support

are addressed in a holistic way.

PRASA Enterprise

architecture definition,

establishment and

This project must be aligned within the greater context to

ensure that optimal value is delivered to PRASA. To ensure

consistent designs across DMP delivery projects that

1 Depot Modernisation Project Conceptual Design document 30 March 2014 version 2 –

Siyaya DB Consulting Engineers


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alignment complies with PRASA enterprise standards, principles,

project initiatives, and industry best practices.

Other project

dependencies

Understanding of the PRASA Enterprise project

requirements will assist the DMP development team in

highlighting risks, and ensuring alignment between projects

and to prevent duplication of effort. The below diagram

depicts ongoing PRASA enterprise project initiatives and

their integration dependencies.

Enterprise integration

and data sharing

EA design will enable the technology involved and allow for

effective communication between business units and their

underlying applications. Such that the information required

by users’ needs to be made available at the point of need.

Therefore it is necessary to understand the key shared

processes, data and system integration elements.

Table 1: DMP EA Business Need

6 Project Overview

The scope includes the following Depots upgrades:

Gauteng South - Braamfontein Depot

Gauteng North - Wolmerton Depot

Western Cape - Salt river Depot

eThekwini - Durban Staging Yard

eThekwini - Springfield Depot

Figure 1: Depot Modernization Project Overview


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The project has three phases producing four deliverables:

# Project Phase Success Criteria

1. Reference Framework Document the framework that serve as a reference:

To analyse the business requirements and validate the DMP

conceptual and detail project designs.

To organise the business requirements, incorporate the

integration requirements of enterprise project initiatives and

suggest enterprise architecture standards, architecture

reference frameworks and a conceptual integration design of

relevance to the DMP Project;

To serve as basis for the Baseline and Target DMP Enterprise

Architectures.

2. Baseline Architecture

Definition and Target

Architecture Blueprint

Document the Baseline and Target DMP Enterprise

Architectures, according to all architecture domains:

To deliver the Baseline and Target DMP Business, Data,

Application, Integration and Technology Architectures

3. Roadmap The Roadmap document, indicating among other:

Gap and improvement opportunities or project initiatives;

Project initiative dependencies, milestones, and timelines.

Table 2: Depot EA Project Phase


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7 Depot Target Architecture Model

The business capabilities envisaged for a Depot is presented in the following diagram.

Preventative and Corrective

MAINTAINANCE PLANNING

RESOURCE ALLOCATION

OPERATIONS MANAGEMENTOPERATIONS MANAGEMENT

OPERATIONS VISIBILITY &

MONITORING

Rolling Stock FLEET

OPERATIONS PLANNING

ENGINEERING MANAGEMENT

ENGINEERING MANAGEMENT

OPERATIONS SUPPORT MANAGEMENTOPERATIONS SUPPORT MANAGEMENT

MAINTAINANCE SCHEDULING

MAINTENANCE OPERATIONS

MANAGEMENT

MAINTENANCE INFORMATION MANAGEMENT

MATERIALS MANAGEMENT

MAINTENANCE MANAGEMENTMAINTENANCE MANAGEMENT INFORMATION MANAGEMENT

INFORMATION MANAGEMENT

SECURITY MANAGEMENTSECURITY MANAGEMENT

CORPORATE SECURITY

MANAGEMENT

ACCESS MANAGEMENT

ALARM MANAGEMENT

EMERGENCY MANAGEMENT

EQUIPMENT MANAGEMENT

CONFIGURATION MANAGEMENT

MAINTENANCE ENGINEERING

SUPPORT

LINEAR ASSET MANAGEMENT

FIXED ASSET (INFRASTRUCTURE) MANAGEMENT

EXCEPTION MANAGEMENT

YARD & DEPOT OPERATIONS

SERVICE REVIEW & REPORTING

SCADA (NETWORK)

MANAGEMENT

TRAIN IDENTIFICATION

& TRACKING

FLEETOPERATIONS

MANAGEMENT

INCIDENT MANAGEMENT

SERVICE COORDINATION MANAGEMENT

INTERLOCKING/MOVEMENT

CONTROL

QUALITY MANAGEMENT

OPERATIONAL SAFETY (HSE)

MANAGEMENT

MOBILE ASSET MANAGEMENT

CCTV ANALYTICS/DEPOT

SURVEILLANCE

REAL ESTATE ASSET

MANAGEMENT

OCCUPATIONS & MANAGEMENT

TIMETABLE MANAGEMENT

TRAIN SET

TRAIN ARRIVAL & DEPARTURE

TIMES

TRAIN POSITION

DEPOT INFORMATION MANAGEMENT

DEPOT INFORMATION

DISPLAY

TRACK LAYOUT

ICT & DATA MANAGEMENT

FINANCE, COST & ACCOUNTING

MANAGEMENT

HUMAN CAPITAL MANAGEMENT

DOCUMENT MANAGEMENT

KNOWLEDGE & TRAINING

MANAGEMENT

PROJECT MANAGEMENT

STRATEGIC NETWORK PLANNING

STRATEGIC ASSET DEVELOPMENT

STAKEHOLDER MANAGEMENT

TRACK & TRACE (TELEMETRY/

GPS)

GEO LOCALISATION

(GIS)

DETECTION MANAGEMENT

SECURITY INFORMATION MANAGEMENT

DISPATCH (SIGNALLING)

MANAGEMENT

DMP Interface Capability

Colour LabelDMP Inherent

Capability

INTEGRATED SERVICE

PLANNING & SCHEDULING

ENERGY MANAGEMENT

OCCUPATIONS EXECUTION

MANAGEMENT

TELECOMS MANAGEMENT

DMP Target Capability

Figure 2: Depot Target Business Capability Model


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8 Depot Business Capabilities

The business capabilities that are envisaged for a Depot in future (as depicted on the

previous page) are defined as follows. The Security Management group of business

capabilities is given by the following:

8.1 Capability Group: Security Management

8.1.1 Corporate Security Management

This capability defines and manages the process of identifying and logging operations

security alarms, events, indicators, incidents and other critical information that pose risk

and vulnerability to the transportation operations of the organisation and subsequently

analysing the operations security events and appropriate response actions.

Access control system

Biometrics

Intrusion detection system

CCTV system

VoIP intercom system

Guard patrol system

Asset tracking system

Passenger information system

Fire detection system

Evacuation system

Alarm input devices

Communication devices

8.1.2 Access Management

This capability defines and manages the process of putting access management solutions

in place to manage security access control, and related events, indicators, incidents and

other critical information that pose risk and vulnerability to the depot operations of

PRASA.

Issue visitors cards/Biometric enrolment

Allow manager to configure the system as required

Log all transaction data

Multi-level security with passwords

Graphic display of the alarm points

Continuous display card transactions

Card tracking

Programming of access control system

Provide reports by time and date of card reader transactions and alarms

Programme visitors cards

Door monitoring

Graphic display of door positions


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8.1.3 Alarm Management

This capability defines and manages the process of putting alarm systems in place to

identify and log operations security alarms, events, indicators, incidents and other

critical information that pose risk and vulnerability to the depot operations of PRASA.

Intrusion detection monitoring

Door alarms

Intruder alarm device monitoring

Audible and visual alarms

8.1.4 Detection Management

This capability defines and manages the process of putting detection management

solutions in place to identify and log operations security alarms, events, indicators,

incidents and other critical information that pose risk and vulnerability to the depot

operations of PRASA.

Visual display of alarm and fault conditions

Log all alarm, condition and fault data

Audible triggering of selected sirens

Alarm notification to various other entities, control rooms, systems and sub-

systems

Electronic notification (email or SMS) to supervisors or managers

Door Contacts

Motion Detectors (PIRs)

Dual Technology Detectors

Glass Break Detectors

Panic / Attack Buttons

Perimeter and Fence Detectors

Active IR Detectors

Seismic Detectors

8.1.5 Emergency Management

This capability defines and manages the process of handling emergencies identified and

logged by means of operations security alarms, events, indicators, incidents and other

critical information of risk and vulnerability to the depot operations of PRASA.

Signal Heating, Ventilation & Air Conditioning Systems (HVAC)

Home elevators/lifts

Activate the audible alarms (sounders and evacuation system)

Raise local visual and audible alarms at the main fire panel

Display conditions on Graphics User Interface Computer if included in

system

Interface with access control system for the release of Fire Escape Doors

Signal Fire department via Radio link/Telephone

Manual activation of alarm (sounders) and signals to the HVAC and lift

systems shall be possible from the main fire panel. This manual activation for

the HVAC and lift/s shall be possible via key switches next to the main fire

panel.

The air conditioning units shall be shut down via an addressable line relay


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when a fire is detected.

Standby generator/s shall be monitored by the fire panel. The Standby

Generator Contractor will provide potential free contacts in the control

panel/s on the generator set/s.

In the case of a fire the audio evacuation alarms must be activated (Pre-recorded

announcements).

Break glass Units (Manual Call points) shall be fitted in paraplegic toilets

The Contractor shall allow for power supplies for all the field devices that

require a separate power supply.

Base sounders shall be installed in the basement for evacuation purposes.

8.1.6 Security Information Management

A Security Information Management system captures operations security alarms, events,

indicators, incidents, video surveillance and other depot security information.

8.1.7 CCTV Analytics/Surveillance Management

Video analytics can transform standard CCTV systems into intelligent and effective depot

surveillance, detection and alert systems.

Visual display of selected camera images live and recorded

Password authorisation

Log all visual display data

Set activity and video motion detection on cameras

Be able to retrieve history

8.2 Capability Group: Engineering Management

8.2.1 Preventative and Corrective Maintenance

This capability refers to the planning of preventative and corrective maintenance of

infrastructure or fleet.

Management of the preventive maintenance of multiple train units and cars;

Management of the corrective maintenance;

Management of the repair works;

Management of the cleaning tasks;

Identify rolling stock assets status;

Report on critical repairs;

Show works prioritisation;

Plan and generate work orders;

8.2.2 Maintenance Scheduling

This capability refers to the allocation of fleet and infrastructure to the maintenance

schedule.

Report on critical repairs;

Show works prioritisation;

Plan and generate work orders;

Maintain records of works done in the depot and supply analysis tools;

Acquisition of operating data to indicate work performed on trains;


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Maintain records of works done to each train and supply analysis tools and

receive job requests, plans.

Document written communication between all persons involved in the

maintenance process;

Support personnel management;

Interface with spare parts and store room management application, showing

availability of spare parts needed and their position in the store room;

Interface to the interlocking system to acquire train numbers, timetables and

track occupation.

8.2.3 Resource Allocation

Assign Resources (Infrastructure / Fleet / People / Financial) to the Integrated Service

Schedule (Revised Timetable) Functions of Train and Bus Operations.

Consider Resource Availability

Consider Resource Cost

Allocate Resources

Produce Bus and Train Fleet Schedule

Produce Staff Roster/Shift Journal

Publish Revised Timetable (Passenger Info)

8.2.4 Rolling Stock Fleet Operation Planning

Consider train operational plan of rolling stock in maintenance planning and scheduling

of such rolling stock.

Manage roaster (train crew)

Manage time blocking

Manage train sheets and train line-up (train junction and train separation)

Perform traffic simulation

Reporting for decision support

Storage electronic train dispatch records

Generate reports for planning

8.2.5 Integrated Service Planning and Scheduling

Perform integrated service planning by:

Managing operational stakeholder communication

Considering baseline capacity and timetables

Perform service modelling (re-design)

Manage risks from resulting from service modelling and timetable planning

decisions

Perform dynamic transport planning

Produced integrated service plan

Perform integrated scheduling (revised timetable) by:

Considering un/planned occupations

Considering un/planned maintenance

Considering resource availability

Rotating of resources


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Considering exceptions/variances and

Produce an integrated schedule.

8.3 Capability Group: Operations Management

8.3.1 Operations Visibility and Monitoring

The capability to monitor the train/bus movement within a depot/yard in a visual mode

in order to execute maintenance activities.

Monitor Bus and Train Trip Journal

Monitor Bus and Train Fuel/Energy

Monitor Bus and Train Schedule Compliance

Monitor Bus and Train Services Utilization

Monitor Bus and Train Condition

8.3.2 Quality Management

This capability defines and manages the implementation of technologies, standards,

regulations, codes of practice and employee skills, to achieve quality of service.

8.3.3 Timetable Planning

This capability defines and manages the solution of a bus and train baseline timetable

schedule that shows when a bus and train will depart and arrive in specific locations.

Consider Demand and Capacity

Capture Calendar Event

Input Timetables from External Operators

Design Baseline Timetable

Simulate and Optimize Baseline Timetable

Approve and Publish Baseline Timetable

8.3.4 Operational Safety (HSE) Management

This capability defines and manages the implementation of technologies, standards,

regulations, codes of practice and employee skills, to achieve excellence in health, safety

and environment (HSE) performance by creating and maintaining a culture of zero harm.

8.3.5 Occupations Management

Capability to coordinate any infrastructure, specifically linear asset maintenance or repair

activities.

8.3.6 Train Set

The process of train/bus compilations based on the service design (locomotive type,

number of sleeper coaches, dinning couches, luggage vans, etc.)

8.3.7 Interlocking/ Movement Control

Validate, inventory and document yard inventory through:

Manage shunter operations

Define shunting guidelines

Plan shunter and railcar movements


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1Coordinate movements.

8.3.8 SCADA (Network) Management

SCADA (supervisory control and data acquisition) is a system operating with coded

signals over communication channels so as to provide control of remote equipment.

Monitoring asset performance for assets including the following:

1. Trains

2. Signals

3. Points

4. Power supply

5. Stations.

8.3.9 Track & Trace (Telemetry/ GPS)

This capability defines and manages the solution to log/record, encode/decode, tag and

report on telemetry data transmitted to receiving equipment for monitoring to determine

and influence the service planning, scheduling, execution and monitoring process.

Data feeds from vehicles.

Data classification and categorisation that denote the severity of events reported.

Transmission/interface exposure for use by other systems and the PRASA ESB.

8.3.10 Geo Localisation (GIS)

The capability to uniquely identify the geo-referenced position of a bus/train/coach at

any given point in time.

Physical grouping by geography (areas, regions, suburbs).

Mapping of linear assets to GIS (coordinates, gradients, etc.).

Geometric and geographic representation.

Linkages to physical infrastructure.

8.3.11 Incident Management

This capability defines and manages the solution of an Incident Management systems to

record / analyse, respond to and report on both unexpected incidents and planned

events so that the impact to the public transportation network, service reliability and

passenger safety or security is minimized and to determine and influence the service

planning, scheduling and execution process.

Record and Analyse Incidents

Respond to Incidents

Report on Incidents

8.3.12 Service Coordination Management

Perform service coordination through:

Ensuring service readiness


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Coordination of infrastructure occupations

Intermodal transport arrangements

Implementation of contingency plans

Amend service according to exceptions

Generation of passenger information feeds.

8.3.13 Exceptions Management

This capability defines and manages the solution to identify, record / analyse, respond to

and report on service exception events (pertaining to operations and the network),

variations and special requirements so that the impact to the public transportation

network, service reliability and passenger safety or security is minimized and to

determine and influence the service planning, scheduling and execution process.

Identify Exceptions

Record and Analyse Exceptions

Monitor and Report Exceptions

Amend/Deviate Service

8.3.14 Fleet (Bus & Train) Operations

This capability defines and manages the solution of managing general bus and train

operations, including fleet crew duty (assume duty, task observation, substance abuse

testing); the maintaining of a log trip journal; the receiving of traffic control

instructions; and the overall managing of safety and security.

Log Trip Journal Entries

Receive Traffic Control Instruction

Assume Crew Duty

Perform Task Observation

Test Substance Abuse

Manage Safety and Security

Perform Set Composition

8.3.15 Yard & Depot Operations Management

Perform yard and depot operations by:

Ensuring fleet readiness

Performing and managing movement

Assuming crew duty

Performing task observation

Testing substance abuse

Managing safety and security

Performing set composition.

8.3.16 Service Review and Reporting

This capability defines and manages the solution of service performance review,

measurement and reporting of how well a bus or train service was executed and will

render service feedback and reporting to determine and influence service scheduling,

journal planning and service execution.

Service Review Performance


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Analyse and Review Performance

Report Service Performance

Render Service Feedback

8.3.17 Train Identification and Tracking

Unique identification of train sets and coaches and tracking via technology such as RFID

and tagging

Inform graphically about state of the depot protection system;

Manage the depot protection system;

Inform about the train tracking and identification (c-track)

8.3.18 Dispatch (Signalling) Management

This capability defines and manages the solution of a Railway signalling system used to

safely direct railway traffic in order to prevent trains from colliding, which will determine

and influence the service planning and scheduling process.

Inform graphically about state of the depot protection system;

Manage the depot protection system;

Inform about the train tracking and identification (c-track)

Manage roaster (train crew)

Manage time blocking

Manage train sheets and train line-up (train junction and train separation)

Perform traffic simulation

Reporting for decision support

Storage electronic train dispatch records

Generate reports for planning

Automatic train control system

8.4 Capability Group: Maintenance Management

8.4.1 Occupation Execution Management

The capability to perform infrastructure maintenance within an occupation raised for

such infrastructure.

8.4.2 Fixed Asset (Infrastructure) Management

This capability serves as a collective term for the track, signals, stations, other buildings,

electric wires, perway and signalling infrastructure, etc., necessary to operate a railway

8.4.3 Mobile Asset (Rolling Stock & Fleet) Management

This capability defines and manages the Rolling Stock originally referred to the vehicles

that move on a railway. It has since expanded to include the wheeled vehicles used by

businesses on roadways. It usually includes both powered and unpowered vehicles, for

example locomotives, railroad cars, coaches, wagons, maintenance vehicles, etc.

Mobile Assets also include Bus Fleet which includes commercial motor vehicles such as

cars, aircraft (planes, helicopters etc.), ships, vans and trucks, as well as rail cars.


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8.4.4 Linear Asset Management

This capability defines and manages the Linear Assets (sometimes called Continuous

Assets). Linear Assets often connect with each other and are often part of a network that

moves fixed Assets. I.e. rail lines for trains, water pipes for water and roadways for cars.

8.4.5 Real Estate Asset Management

Real estate is "property consisting of land and the buildings on it, along with its natural

resources such as crops, minerals, or water; immovable property of this nature; an

interest vested in this; (also) an item of real property; (more generally) buildings or

housing in general. Also: the business of real estate; the profession of buying, selling, or

renting land, buildings or housing."

8.4.6 Energy Management

This capability defines and manages the Power derived from the utilization of physical or

chemical resources to work machines e.g. locomotives

8.4.7 Telecoms Management

This capability defines and manages the components of a telecommunications systems

(transmitter, transmission channel, and receiver) as wells as electrical and

electromagnetic technologies, such as telegraph, telephone, and tele printer, networks,

radio, microwave transmission, fibre optics, cabling and communications satellites.

8.4.8 Configuration Management

This capability defines and manages the configuration, the life cycle management and

the renewal of assets as part of the scheduled and preventative maintenance process.

8.4.9 Equipment Management

This capability defines and manages the engineering equipment and tools used in the

engineering support, design and analysis process of maintenance operations

management.

8.4.10 Materials Management

This capability defines and manages consumable assets used in the engineering support,

design and analysis process of maintenance operations management.

Manage the depot maintenance material workflow;

Manage the warehouse storing workflow;

Manage the material order and delivery workflow;

Plan material location, status, quantity reporting;

Administrate the material location and quantity planning;

Automatic assignment of materials to train work-packages;

User configurable automatic and manual status reports;

Automatic material schedule, depending on train maintenance timetables;

Automatic data exchange with the billing and accounting application;

Automatic data exchange with automated materials store machines;

Automatic data exchange with materials store;

Flexible material numbering system;

Manage and save the information of main spare parts, including information

about repair works and cars where it was set under operation.


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8.4.11 Maintenance Operations Management

This capability defines and manages the Planning, Scheduling, Service Execution and the

Management Reporting involved in the daily process of shaping and configuring

maintenance-related business processes, systems and equipment, to make them fit for

the daily operation.

8.4.12 Maintenance Engineering Support

This capability defines and manages the engineering support activities and the

engineering equipment, tools and consumable assets used in the maintenance of

intermodal transport assets.

8.4.13 Maintenance Information Management

Capability to manage and report on any maintenance related information.

8.5 Capability Group: Information Management

8.5.1 Train Arrival and Departure Times

Lookup the baseline timetable and service schedule for departure and arrival times for

Trains / Buses

8.5.2 Train Position

The geo-referenced position of a train at any given point in time.

8.5.3 Depot Information Management

Manage the gathering and communication of depot maintenance, security, operations

and control information as well as the linking to and integration of passenger information

8.5.4 Depot Information Display

Manage real-time depot information display about arrival and departure times and

predictions, as well as information about the nature and causes of disruptions, including

notifications regarding speed, weather, timetable/ schedule updates, events, traffic,

exceptions or other variances

Display the track layout and train position of the mainline (show information

from the main line OCC);

Display information about arrival, estimated time, and maintenance info of a

train;

The system shall include weather, safety info and adverts.

8.5.5 Track Layout

The physical design information, plan, and drawing relating to the layout of a depot's

train tracks


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8.6 Capability Group: Operations Support Management

8.6.1 Finance & Accounting Management

This capability defines and manages the Finance & Accounting Management for

the financial resource availability from the Financial Budget and External and

Internal Reporting such as cost centre, cash flow and revenue reporting.

8.6.2 Human Capital Management

This capability defines and manages the Human Capital Management for the human

resource availability and the staff profile of job duties as well as the expected experience

and skills needed from a staff member for a particular position or work item allocation.

8.6.3 ICT & Data Management

This capability defines and manages the Information Technology Management tools for

intermodal transport operations. Tools include IT Service Desk and Infrastructure

Management systems, for example: Network, Security, and Platform solutions.

Architecture Repository and Governance system required;

IT Portfolio and Project Management system required;

IT Service and Infrastructure Management systems to be assessed separately in

Infrastructure Assessment.

8.6.4 Strategic Asset Development

This capability enables a solid, standards-based foundation for managing and developing

physical assets. SAP Enterprise Asset Management (EAM) software can help you increase

operational efficiencies, improve asset usage, reduce costs, and better manages capital

expenditures throughout the asset lifecycle.

The following benefits will be achieved:

Faster, more accurate asset reporting and analytics – for savvier decision

making;

Heightened visibility into asset performance, risk, and capital expenditures;

Improved asset utilization with centralized monitoring and control; and

Superior asset performance, efficiency, and reliability with minimized disruptions

8.6.5 Stakeholder Management

This capability defines and manages the solution of incorporating the requirements and

expectations of the internal and external stakeholders of PRASA's operations across all

its business units.

8.6.6 Strategic Network Planning

This capability defines and manages the solution of Transport Network Planning, which

involves the evaluation, assessment, design and siting of public transport facilities

(generally streets and highways with bus lanes and public transport railway lines).

Network planning involves a process of close integration:

integration within and between different modes of transport;

integration with the environment;

integration with land use planning;


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integration with policies for education, health and wealth creation.

The following key roles must be performed by transport network planners:

take account of the social, economic and environmental context of their work;

understand legal, regulatory policy, resource framework within which they work;

understand and create transport policies, strategies and plans that contribute to

meeting social, economic and environmental needs;

design the necessary transport projects, systems and services; understand the

commercial aspects of operating transport systems and services;

know about and apply the relevant tools and techniques; must be competent in

all aspects of management, in particular communications, personal skills and

project management.

8.6.7 Knowledge & Training Management

This capability defines and manages the process of capturing, developing, sharing, and

effectively using organisational knowledge. It refers to a multi-disciplined approach to

achieving organisational objectives by making the best use of knowledge.

8.6.8 Document Management

The use of a computer system and software to store, manage and track electronic

documents and electronic images of paper based information captured through the use

of a document scanner.

8.6.9 Project Management

Project management is the process and activity of planning, organizing, motivating, and

controlling resources, procedures and protocols to achieve specific goals in scientific or

daily problems

9 Application/Technology Requirements Per Capability

Group

The following sections describe application requirements for each business capability per

Depot business capability grouping.


9.1.1 Corporate Security Management

A full scoping of a new business application/solution needs to be done based on the

business capability’s functional requirements that will be elicited from the identified

gaps.

9.1.2 CCTV Analytics and Depot Surveillance



gaps.


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9.1.3 Access Management



gaps.

9.1.4 Alarm Management



gaps.

9.1.5 Emergency Management



gaps.

9.2 Capability Group: Engineering Management

9.2.1 Preventative and Corrective Maintenance and Planning

The introduction of planned or future project initiative, which in this case is IIMOMS

would enable full automation and cater for the capabilities functional requirements.

9.2.2 Maintenance Scheduling

introduction of planned or future project initiative, which in this case is IIMOMS would

enable full automation and cater for the capabilities functional requirements.

9.2.3 Resource Allocation



9.2.4 Rolling Stock Fleet Operations Planning



9.2.5 Operations Management

9.2.6 Yard and Depot Operations

Enhancements or modification to the existing business application to enable full business

capability automation.





gaps.


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9.2.7 Incident Management


would enable full automation in support of the existing business application and cater for

Data sharing and the capabilities functional requirements.

9.2.8 Operational Safety Management

The introduction of planned or future project initiative, which in this case is ISAM and

PSIM would enable full automation and cater for the capabilities functional requirements.

9.2.9 Service Coordination Management

The introduction of planned or future project initiative, which in this case is Mobile

Workforce and OTDR(T2G) would enable full automation and cater for the capabilities

functional requirements.

9.2.10 Timetable Management

The introduction of planned or future project initiative, which in this case IIMOMS would


9.2.11 Fleet Operations Management



gaps.

9.2.12 Quality Management



gaps.

9.2.13 Occupations Management



gaps.

9.2.14 Train Set



gaps.

9.2.15 6 Train Identification and Tracking



gaps.

9.2.16 Interlocking and Movement Control



gaps.


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9.2.17 SCADA Network Management



gaps.

9.2.18 Operations visibility and monitoring

Enhancements or modification to the existing business applications, Railcom to enable

full business capability automation.

The introduction of planned or future project initiative, which in this case is ISAMS and

IIMOMS would enable full automation and cater for the capabilities functional

requirements.

9.2.19 Exception Management

Enhancements or modification to the existing business application, Railcom are required

to enable full business capability automation.



9.2.20 Service Review and Reporting

Enhancements or modification to the existing business application are required to enable

full business capability automation.

The introduction of planned or future project initiative, which in this case is BIG DATA

and SAP BI would enable full automation and cater for the capabilities functional

requirements.

9.3 Capability Group: Maintenance Management

9.3.1 Maintenance Operations Management



9.3.2 Materials Management

The introduction of planned or future project initiative, which in this case is SAP

Purchases Module would enable full automation and cater for the capabilities functional

requirements.

9.3.3 Mobile Asset Management



gaps.

9.3.4 Maintenance Support



gaps.


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9.3.5 Configuration Management

The introduction of planned or future project initiative, which in this case is SAP Module

Plant Maintenance would enable full automation and cater for the capabilities functional

requirements.

9.3.6 Fixed Asset (Infrastructure) Maintenance


Warehousing would enable full automation and cater for the capabilities functional

requirements.

9.3.7 Linear Asset Maintenance


Plant Maintenance would enable full automation and cater for the capabilities functional

requirements.

9.3.8 Maintenance Information Management

The introduction of planned or future project initiative, which in this case is STAR would


9.3.9 Equipment Management

The introduction of planned or future project initiative, which in this case it is SAP

Module Plant Maintenance and Project Wise would enable full automation and cater for

the capabilities functional requirements.

9.3.10 Occupations Execution Management

The introduction of planned or future project initiative, which in this case it is SAP

Module Plant Maintenance would enable full automation and cater for the capabilities


9.4 Capability Group: Information Management

9.4.1 Train Arrival and Departure Times



9.4.2 Train Position



9.4.3 Depot Information Management


capability automation. i.e. Railcom, Go Metro and Bulk SMS.

The introduction of planned or future project initiative, which in this case is Voice Comms

(T2G) would enable full automation and cater for the capabilities functional

requirements.

9.4.4 Depot Information Display


capability automation.


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The introduction of planned or future project initiative, which in this case is eMedia(T2G)

and PIS/RTPIS(T2G) would enable full automation and cater for the capabilities


9.4.5 Track Layout



9.5 Capability group: Operations Support Management

9.5.1 Finance, Cost and Accounting Management

The introduction of planned or future project initiative, which in this case is SAP FI

enables full automation and cater for the capabilities functional requirements.

9.5.2 Human Capital Management

The introduction of planned or future project initiative, which in this case is SAP HCM


9.5.3 Telecoms ICT Management

The existing telecoms infrastructure enables full automation and caters for the

capability’s functional requirements.

9.5.4 Knowledge and Training Management

The existing application, ICAS, enables full automation and caters for the capabilities


9.5.5 Document Management

Little improvement is required, however the introduction of planned or future project

initiative, which in this case ECM (eDocs) enables full automation and cater for the

capabilities functional requirements.

9.5.6 Project Management

Little improvement is required; the existing business applications (EPIC, Project Wise)


9.5.7 Stakeholder Management

Little improvement is required, however the introduction of planned or future project

initiative, which in this case MySAP SRM enables full automation and cater for the

capabilities functional requirements.

9.5.8 Strategic Network Planning



gaps.

9.5.9 Strategic Asset Development



gaps.


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9.6.1 Physical Security Information Management (PSIM) system

A growing multiplicity of security requirements is leading everywhere to a

comprehensive and complex employment of technical systems. This makes it even more

necessary to keep this technology operable and easy to handle. The task of security

management is the optimum implementation of the standard functions of

entrepreneurial risk management by technical and organizational means. Risk

minimization and maximum security in procedures and seamless documentation are the

primary aims of security management.

The PSIM must be a multi-user security and building management system with an open

system architecture designed for heterogeneous environments, offers a state-of-the-art

solution. It must integrate and link security and building services technology from

different manufacturers under a uniform, user-friendly desktop and should serve as a

central operating and control unit.

System Requirements:

The employment of high-quality hardware to industrial standard is fundamentally

recommended in order to fulfil the high security and reliability demands of a security

system. Depending on the requirements of the project, such as the number of systems,

detectors and workstations and the equipment needed, the PSIM should support the

whole gamut of available technologies, including touch screens, communications cards,

etc.

9.6.2 Public Address system

The function of a state of the art Integrated Audio Evacuation/Public Address System for

PRASA is integration with the building Fire Detection System. It shall have the optional

capability to provide a Public Address (PA) Function as well as Back Ground Music (BGM).

The system must utilise sophisticated state-of-the-art equipment, with inherent modular

and configurable architectural structure, providing for overall system resilience and

reliability, ease of operation and maintenance, with flexible expansion capabilities, and

the ability to integrate with other similar industry standard packages

The specifications contained shall serve as minimum requirements, and should be

exceeded whenever possible.

PA System Functional Overview:

Audio Evacuation System Functions

Standard/Normal Compliancy – Key Elements

PA System Operation Overview:

Configuration

Operator Profile

Procedures

Operator Mode


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General Purpose Input/output Displays

Alarm Handling

Events/Events Displays

Hardware Functionality & Requirements

Workstations

PA system Capabilities:

It is accepted that the offered system sizing would depend on the actual requirements

and expansions to initial requirements could require the addition of hardware, and

software additions/revisions.

PA System Capacity Requirements:

Capacities

Item System

Operator Workstation 1 per system

System Manager 1 per system

Extension Amplifier unlimited

Standby Amplifier/s 1 per 10 operational amplifiers

(Recommended)

Back Ground music Module Optional Extra

Impedance Detection Module 1 per speaker line

Pilot Tone Detection Module 1 per speaker line

Pilot Tone Detection Module with End of

Line Module

1 per speaker line

Audio Input Module with Control Input Unlimited within reason

Remote Microphone for paging including

active alarm button

Unlimited within reason

Fireman’s Microphone Unlimited within reason

Ceiling Speakers Unlimited

Reflex Horn Speaker Unlimited

Flat Rectangular box speaker Unlimited

2-way speaker Unlimited

Projection speaker Unlimited

Speaker of ceiling suspension Unlimited

Splash proof projection speaker Unlimited

9.6.3 Depot Surveillance

The security video system required for PRASA shall be an IP network-based, fully

distributed digital video system. The security video system will utilize local area networks

(LAN) as a transmission medium for video, configuration, as well as storage of all data

locally. The security video system shall provide full video control at the predetermined

operator consoles, with additional full-selection capability at any point within the network

from a workstation or a video monitoring viewer. The security video system shall provide

unlimited expansion capability for the addition or modification of video inputs.

The installation of all security video cameras, pan/tilt/zoom (PTZ) cameras, mounts,

housings, power supply systems, coaxial cable, network cables, connectors, equipment

racks, monitors and consoles, computer controlled network switchers, work stations,


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network storage devices, video encoders, video decoders, video monitoring viewers and

keyboards, and all other hardware and software will provide a fully operational system.

The security video system shall permit normal and event monitoring of all secured areas

on digital monitors.

Video monitoring consoles shall be installed at the SNC. In all cases, the equipment

shall be state of the art, standardized commercial off-the-shelf, and modular. In all

cases, the method of communication from remote locations within the network to the

central components shall be transparent to the user. Equipment shall be selected and

installed so repairs can be accomplished on site by module replacement, using spare

components whenever possible.

Components list:

Surveillance System Manager

Video Encoders

Workstation

Network Storage Device

Video Monitoring Viewer

Fixed/static Cameras

Thermal-Cameras

9.6.4 Depot Access Control and Intrusion detection

Installation of an Enterprise Integrated Security Access Control Management System,

which will be modular and a network enabled system for PRASA. The system will need to

be capable of handling a large proprietary corporation and multiple remote sites as well

as integration to CCTV and general intrusion and perimeter intrusion detection systems

and any other security systems.

The system shall be capable of integrating Access Control, Intruder Detection, Guard

Tour, Photo ID Badging and Emergency Mustering. It shall have the capability to provide

interfacing to other related applications such as CCTV Surveillance and Network and

Digital Video Recording Systems amongst others.

System Functional Overview:

The access control system should limit access to designated areas, through the use of

physical barriers.

Each user of the system should be issued with a unique access token, which should be

presented to the ‘detection’ equipment at the portals.

Where additional security is required the reader should be equipped with a keypad or

biometric fingerprint reader. This would allow the user to enter a Personal Identification

Number (PIN) or present their fingerprint.

The system should, thus, allow the operator the means of this interaction through a

number of functions / facilities known as applications as follows:

General Purpose Input / Output Displays


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Access Control Displays

Mimic Displays (Graphics)

Alarm Handling

Events Searches and Event Displays

As a minimum the access control system should support the following functionality:

Access Restrictions

Access Tokens (Cards)

Personal Identification Number (PIN)

Hardware Functionality and Requirements:

LAN Architecture

Workstations

Servers

Printouts

Mouse, Keyboard

Intruder Detection:

It is deemed that the intruder detection facilities should be a function of the chosen

access and/or video platform and the interface would normally be via a volt free contact

presented as a digital input to either system. The digital input module will be capable of

detection of attempts to tamper with the signal cables connecting the intruder detection

equipment to it; using tamper supervisory. Such tamper attempts will be alarmed to the

operator, as a separate condition (i.e. separate from the intrusion alarm state). The

system will be able to interface to a variety of intruder detection equipment.

The system should be able to interface to a variety of intruder detection equipment.

Examples are:

Door Contacts

Motion Detectors (PIRs)

Dual Technology Detectors

Glass Break Detectors

Panic / Attack Buttons

Perimeter and Fence Detectors

Active IR Detectors

Seismic Detectors

The interface would normally be via a volt free contact presented as a digital input to the

DIOM. The DIOM should be capable of detection of attempts of tamper with the signal

cables connecting the intruder detection equipment to it using tamper supervisory. Such

tamper attempts should be alarmed to the operator as a separate condition (i.e.

separate from the intrusion alarm state).

The system should be capable of individually identifying and addressing each intruder

detection equipment device. However, if needed it must be possible for the user to


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combine a number of alarm points (even if individually connected to the system), and

present them to the operator as a single alarm.

The intruder alarm system should provide comprehensive arming and disarming

facilities, whereby alarms can be, individually or in groups, armed / disarmed. When an

alarm is armed the system will report alarm transitions to the operator, whilst for a

disarmed point alarm conditions will not be brought to the operator’s attention

Access control and Intruder detection interfaces are:

Interface with Building Monitoring and Fire Alarm Systems

Interface with CCTV System

Interface with Photo ID

Interface with Time and Attendance System

System Capacities:

The information given below is a general guide as to the capacities of the system, in

respect of equipment, alarms, graphics and personnel.

The figures below indicate a typical system capability at full expansion, but it is

understood that limits as to system capacities would be dependent on hardware and

topography. It is accepted that the offered system sizing would depend on the actual

requirements and expansions to initial requirements could require the addition of

hardware, and software additions / revisions.

Item System ACFC

Operator Workstation Unlimited -

User profiles - -

ACFCs 4,096 -

Readers 130,000 16

Card Holders 250,000 250,000

Access permissions 60,000 4,096

Areas/zones 50,000 4,096

Portals 65,000 8

Events 125,000 125,000

Digital Inputs 90,000 744

Digital Outputs 90,000 120

Concurrent alarms 50,000 -

Guard Tour 128 -

Musters 256 -

Emergency alarm

Emergency release BGUs

Re-settable Green break glass units shall be installed on the secure side at each

controlled door / area wired to release the door magnet and raise an alarm when the

glass is broken.


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9.6.5 Environmental Monitoring system

9.6.5.1 Building Perimeter Detection System

This specification provides an outline of the functional requirements for a state of

the art perimeter detection system that will make use of fibre cable to detect

disturbances, vibrations in the perimeter material for PRASA. The systems shall

be capable of integrating directly with the access control. It shall have the

optional capability to provide interfacing to other related applications such as

CCTV Surveillance and Network and Digital Video Recording Systems.

The system will be required to integrate seamlessly within the IT infrastructure of

the client. To this end, remote electronic devices must be capable of sitting

directly on the IP network of the client, but must also support other modes of

serial communication as necessary.

The system must utilise sophisticated state-of-the-art equipment, with inherent

modular and configurable architectural structure, providing for overall system

resilience and reliability, ease of operation and maintenance, with flexible

expansion capabilities, and the ability to integrate with other similar industry

standard packages.

The system shall be online and make extensive use of distributed processing,

employing flexible and configurable Field Controllers (FC).

Under normal circumstances, the decision making process will be at the

distributed module level, e.g. it is the FC which will make decisions with respect

to registering an alarm and initiating an event at the workstation. In the event of

failure of a workstation or communication path between a workstation and FC,

data shall be discarded and there would no record of the event even when

communications is re-established.

The communication to the FC should be via RS485 serial communications which

should be installed in such a manner as to insure network redundancy and

resilience.

In order to keep the number of disparate systems to a minimum, it would be

beneficial if the perimeter detection FC’s where fully integrated into the access

control and/or video platform. This would allow for seamless monitoring, control

and configuration of the system.

It shall be possible for the FC’s modules to handle digital inputs / outputs.

The FC shall provide the means for inter-device communication, common-use

power supplies and battery back-up for the connected equipment complement, as

well as connection facilities for field devices, such as sensors and sirens.

The specifications contained in the following parts of this document shall serve as

minimum requirements, and should be exceeded whenever possible.

9.6.5.2 Fire Alarm System (FAS)

The purpose of this specification is to specify minimum criteria for the design, supply and

installation of an Analogue Addressable Fire Detection System, which will be modular

and a network enabled system for PRASA. The system will be 100% compliant with

SANS 10139 Fire Regulations & Standards.


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System Architecture Overview:

The smoke detection system shall be an analogue addressable system comprising of a

main fire panel & additional fire panels if necessary, Global repeaters, workstations, field

devices (smoke detectors, heat detectors, manual call points, interface units, line

isolators, line relays, sounders, etc.), interfacing with other equipment and system. The

smoke detection and fire alarm system must comply with the SANS 10139 regulations

Each field device must have its own unique address, identifiable by the main fire panel.

Removal/disconnection of any device must result in an alarm at the main fire panel.

The detection system shall be programmed in a 'double knock' mode. Two detectors

shall detect smoke before the sounders are activated or any signals are sent to other

systems/equipment with which the smoke detection systems are interfaced/ linked to

the main fire panel.

The system shall be expandable up to a minimum of 40% over designed capacity/field

devices without adding any hardware to the fire panels.

Upon detection of a fire, the system shall automatically (via potential free relays as

listed).

Display conditions on Graphics User Interface Computer if included in system

Interface with access control system for the release of Fire Escape Doors

Signal Fire department via Radio link/Telephone

Manual activation of alarm (sounders) and signals to the HVAC and lift systems

shall be possible from the main fire panel. This manual activation for the HVAC

and lift/s shall be possible via key switches next to the main fire panel

The air conditioning units shall be shut down via an addressable line relay when a

fire is detected

Standby generator/s shall be monitored by the fire panel. The Standby Generator

Contractor will provide potential free contacts in the control panel/s on the

generator set/s

In the case of a fire the audio evacuation alarms must be activated (Pre-recorded

announcements)

Break glass Units (Manual Call points) shall be fitted in paraplegic toilets

The Contractor shall allow for power supplies for all the field devices that require

a separate power supply

Base sounders shall be installed in the basement for evacuation purposes

Alarm Handling

The system shall utilise a real-time segmented prioritised alarm viewing mechanism.

Alarms can be related to general purpose inputs (e.g. mains failure, line/loop failure,

field device failure) or to audio evacuation control parameters (e.g. fire alarm, etc.). The

alarm handling application should apply to either.

The main control panel shall have the following function buttons:


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Silence internal buzzer

Silence alarms

Activate alarm

Reset

'Help' Button

Lamp test

Scroll buttons

On/off key switch

Menu keypad for programming

The system shall allow an alarm to be logged onto one or more alarm views supported

by the system. The detection of this alarm event should be brought to the operator’s

attention, by activating a *.wav file that can be set to operate a sound within the

workstation &/or fire detection panel.

Alarms shall be further prioritised in sub-groups (by the system), within each view, as:

Unacknowledged

Acknowledged, but not cleared

Deferred

Building Automation System (BAS)

The purpose is to centralise, supervise and monitor depots and buildings

Generic functions

Management of the HVAC, lighting, escalators, and lifts at the depot and stations

Communicate to stations’ platform access control

Communicate to depot’s building access control system

Communicate with emergency communication systems

Send commands and priority commands from FAS

Integration requirements

Operator timesheets

FAS/FES

Building Management System

Automatic fare collection system

Evaluate the capability of Babylon system (EMPAC) deployed at the depot

9.7 Capability Group: Operations Support Management

9.7.1 Telecommunications and ICT Management

The Telecommunications and IT Infrastructure shall incorporate the following

subsystems:

Server Room

Network

Storage

End User Computing

ICT Service Dashboard


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Server

9.7.1.1 Server Room

9.7.1.1.1 Purpose

The purpose of the Depot Server Room specification is to accomplish the

following:

Construct a Server Room facility at Depots, providing for raised flooring, cooling,

UPS, racks, HVAC, fire detection and suppression, environmental monitoring and

surveillance

Installation and service of a generator to back up the Server Room

Electrical reticulation for the generator and the Server Room UPS

Network cabling (CAT6) to be laid in the Server Room

Relocation and moving back of existing server/network equipment to the new

Server Room

9.7.1.1.2 PRASA ICT environment overview

Preference will be given to bidders with solutions that are compatible to technologies

used in PRASA. The overview of such technologies is given in the table below.

Service Technology Used

LAN/MAN Cisco switches (catalyst 3560, 6500, 7600), MPLS, Metro-Ethernet, Cisco SFP’s

Server Hardware HP (Wintel), Sun (ERP)

Operating Systems Server: Windows 2003/2008, Sun Solaris, Linux; Client: XP, 7

Workstation hardware HP, Dell, IBM, Wyse

Directory MS Active Directory (countrywide)

WAN MPLS through Internet Solutions

File/Print Windows 2003/2008

Document Management Hummingbird/Open Text

Backup Netbackup

Storage EMC SAN, HP,Storagetek

Groupware Exchange 2003, 2010, Mailmarshal

Terminal services Citrix

Remote Access MTN APN

Virtualization VMware

Database MS SQL, Oracle (Unix platform),

ERP SAP, Empac, FMMS, HR, PP, FIN

Anti-virus Kaspersky

Telephony Cisco IPT, Unity, Rightfax

Server Room 5 datacenters (Pretoria, Cape Town and Durban). DR datacenter planned for construction in Johannesburg -now operational

Data Center Management APC ISX technology

Environmental Monitoring Netbotz

CCTV Dallmeier

Access Control Babylon

Structured Cabling ADC Krone CAT6 (TE Connectivity)


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Fibre Infrastructure ADC Krone (TE Connectivity) Splice Trays : Single-Mode – Use LC-APC Connectors Multi-Mode – Use LC –PC Connectors

Other Office 2003/2007/2010 MS Project 2003/2007/2010 Widows Update Server CA Helpdesk System

9.7.1.1.3 Server Room consideration and deliverables

9.7.1.1.3.1 Server Room setup

Minimum floor size of 15 square meters

No windows allowed because of the threat of security, humidity and dust

Lighting and electrical reticulation

2 hour fire rated ceiling, dry walling and doors

Ramp angles to be adequate for equipment movement at main entrance

9.7.1.1.3.2 Air-Conditioning Units

Supply and install (n+1) air-conditioning units.

The following design criteria must be met:

Compressors which provide a self-regulating cooling capacity depending on

server/equipment heat load

The units must provide adequate cooling for the server room equipment as well

as to provide full back up to each other. In the event one unit fails the other unit

will take over

The units must allow automatic restarting in the event of a power failure

All units are to have hot gas reheating for humidification

The room design is based on the hot and cold channels.

9.7.1.1.3.3 Uninterruptable Power Supply (UPS)

Supply and install (n+1) UPS units each with sufficient batteries to provide 20-30

minutes backup time at full load. The following design criteria must be met:

The units will run parallel to each other providing back up in the event of one UPS

unit fails

The UPS units must come with internal batteries.

9.7.1.1.3.4 Diesel Generator (Back-up)

Installation and/or service of a generator to provide standby backup power supply to the

Server Room. The generator need to be installed onsite and will start automatically in

the event of primary power failure.

9.7.1.1.3.5 Access Control

Integrate with PRASA’s access control system.

The following design criteria must be met:

The Server Room door must have a pin pad release buttons and biometric access

mechanism


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A magnetic-lock will be fitted to each door with battery backup and door closer

mechanism

9.7.1.1.3.6 Monitoring System

Provide and install a system to monitor all facilities within the Server Room. Critical

alarms related to the functioning of the AC system and physical data of the room

mapped into the Facilities Management and Energy Management System. The system

will monitor:

Status of the UPS including:

Low Battery (Shutdown imminent)

Common Alarm (Attention Needed)

Primary power failure

Fire Detection and Suppression Systems activation, including:

An early warning of a fault/ fire

An evacuation procedure that needs to be initiated and managed

Integration into fire detectors in the Server Room

Ventilation Control

Room temperature/humidity

Air conditioner’s status

Generator

Early warning of low fuel level

9.7.1.1.3.7 Fire Detection and Suppression

Install and integrate with the existing fire detection and suppression system at the

Depot. In addition provide adequate fire extinguishers.

9.7.1.1.3.8 Power Supply

Supply and install equipment power to the primary power, UPS and generator. The

Server Room should have emergency lighting that will operate in the event of primary

power failure. A dual redundant power reticulation should be provided. Separate and

dedicated power panels for the computer equipment and HVAC.

9.7.1.1.3.9 Data Cabling

Provide and install CAT6a cable type able and components for the horizontal cabling

throughout the Server Room as prescribed by PRASA ICT.

9.7.1.2 Network

A converged multi-service network must reduce duplication of resource while giving each

system autonomy without affecting the critical services. A full redundant network with

core transmission system and access network layer runs between, the regional control

centres, depots, and station.


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9.7.1.2.1 Network architecture

The network architecture recommends the arrangement of network devices in a manner

that achieves the following:

Reliability

Modularity

Scalability

Resilient to failure

99.9% Up-Time

Effective Bandwidth utilisation

Remote Management

Redundancy

9.7.1.2.2 Network topology

The distribution switches are assumed to be at the Admin Office pending the move to the

new Data Centre on the ground floor of the DOCC. The core will also remain at the

DOCC. The network will increase in reliability as result of removing the single point of

failure by a new redundant design that provides alternative multiple data links.

9.7.1.2.3 Modular Network Design

Modular Network Design involves dividing the network into discrete layers. Each layer

provides specific functions that define its role within the overall network. By separating

the various functions that exist on a network, the network design becomes modular,

which facilitates scalability and performance. The typical hierarchical design model is

broken up in to three layers: access, distribution, and core.

Figure 3: Modular Network Design (Core)

9.7.1.2.4 Core layer

The core layer of the hierarchical design model is the high-speed backbone of the

internetwork. The core layer is critical for interconnectivity between distribution layer

devices, so it is important for the core to be highly available and redundant. The core

area can also connect to Internet resources. The core aggregates the traffic from all the


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distribution layer devices, so it must be capable of forwarding large amounts of data

quickly.

Switch features in the Core layer:

Layer 3 support

Very high forwarding rates

Gigabit Ethernet/ 10 Gigabit Ethernet

Redundant components

Link Aggregation

Quality of Service (QoS)

Figure 4: Depot Server Room Network Design

9.7.1.2.5 Distribution layer

The distribution layer aggregates the data received from the access layer switches before

it is transmitted to the core layer for routing to its final destination, or it may be

distributed to other segments of the local network. The distribution layer controls the

flow of network traffic using policies and delineates broadcast domains by performing

routing functions between virtual LANs (VLANs) defined at the access layer. VLANs allow

you to segment the traffic on a switch into separate sub-networks. Distribution layer

switches are typically high-performance devices that have high availability and

redundancy to ensure reliability.

Switch features in the Distribution layer:

Layer 3 support

High forwarding rate

Gigabit Ethernet/ 10 Gigabit Ethernet

Redundant components

Security policies/Access Control Lists


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Link Aggregation

Quality of Service (QoS)

9.7.1.2.6 Access layer

The main purpose of the access layer is to provide direct connection to devices on the

network and controlling which devices are allowed to communicate over it. The access

layer interfaces with end devices, such as PCs, printers, and IP phones, to provide

access to the rest of the network. The access layer can include switches, and wireless

access points (AP).


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Switch features in the Access layer:

Port security

VLANs

Fast Ethernet/Gigabit Ethernet

Power over Ethernet (PoE)

Link aggregation

Advanced Quality of Service (QoS)

The diagram below shows how the servers will connect to the new network in the server

room.

Figure 5: Depot Network Design (Distribution and Access Layers)

The benefits of a Hierarchical Network are scalability, redundancy, performance,

security, manageability and maintainability.

9.7.1.2.7 Wired and Wireless Network

9.7.1.2.7.1 Wide Area Network and Metropolitan Area Network (WAN/MAN)

The purpose of the wide area network of the depot is to provide highly reliable, highly

available, highly safe and secure level network connections with the highest available

bitrate to support Ethernet and Internet Protocol connections between the depot and the

Employers existing WAN.


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The purpose of the metropolitan area network is to provide highly reliable, highly

available, highly safe and secure level network connections with the highest available

bitrate to support Ethernet and Internet Protocol connections between important

buildings in the depot.

General functions:

The WAN and MAN shall fulfil the following, but not limited to, general requirements:

Exchange data, voice, video and other information between the depot and

neighboured network node

Shall allow at least the communication between all necessary system resources at

the ISO layer 2 and 3

Shall have zero downtime everywhere

Transparent and in all details well documented system configuration

Scalable to expand the network ports in the future

Monitored in order to measure traffic load, to avoid and detect congestions

monitor interface status and configuration changes

Fully compatible with the network management application.

9.7.1.2.7.2 Local area network (LAN)

The purpose of the local area network for the depot is to provide an arrangement of

network devices in a manner that achieves:

Reliability

modularity

Scalability

Resilient to failure

Up-Time

Effective Bandwidth utilisation

Manageable locally or remotely

Secure level network connections to support Ethernet and Internet Protocol

connections in all necessary buildings at the depot.

The local area network shall consist of switches, gateways, routers, wireless LAN access

points, servers, workstations, printers and multifunctional devices.

General functions:

The LAN shall fulfil the following, but not limited to, general functions:

There shall be a dedicated, separate LAN for security systems (Integrated

Security Management);

Allow at least communication between all necessary network devices in the depot

Shall be monitored from the network management application

All network switches, routers, gateways shall be from the same company

All network switches and routers shall have diameters according to IEC 60297-3

Shall have transparent system configuration and well documented in all details


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9.7.1.2.7.3 Wireless LAN

The Wireless LAN shall cover the office buildings, the working sheds and the yard. It

shall be separated in different subnetworks, e.g. one security network, one on-board

maintenance network and one office intranet.

Wireless LAN access points:

Wireless LAN access points shall support at least the following requirements:

high frequency range, power radiation and modulation shall be general usable

and authorised in South Africa

shall cover all offices, school buildings, lifting shop and running shed with wireless

network

each access point shall have its own connection to a switch port

shall be remote configurable

shall cover all IEEE 802.11 a,b,g,n definitions

Hi-Availability Wi-Fi Access Points for New Rolling Stock:

PRASA’s new Rolling Stock will boast the latest high-end technology which includes CCTV

footage, infotainment and passenger security event log information since the trains will

also be equipped with security features such as panic buttons. Logically all this new

technologies in the trains will generate huge amounts of data which will need to be

downloaded seamlessly and archived on a daily basis onto the Depot’s LAN as each train

docks in.

This new requirement necessitated a fundamental change to the conceptual network

design in order to adequately plan the capacity of the LAN infrastructure at the Depot to

avoid possible disruptions or even total network block-outs as a result of anticipated data

bottlenecks. The new design incorporates a dedicated high availability Wireless LAN

(WLAN) access points with Advanced Quality of Service (AQoS) and dedicated high-end

switches that will automatically feed the projected new rolling stock's data into the

Depot’s LAN.

The diagram below shows how the dedicated Wi-Fi Access Points will connect to the new

Depot’s LAN:


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Figure 6: Depot Dedicated Wi-Fi Access Points

Wi-Fi Access Points and Controller Specifications:

2.4- and 5-GHz radios (802.11b/g/n, 802.11a/n)

802.11n range and performance with MIMO technology

Gigabit Ethernet 10/100/1000 WAN and LAN ports

Powered via PoE or separate DC input

IP67 enclosure with operating temperature range of -30° to +65°C

Wire-speed 60-Gbps throughput with services

Up to 1000 access points per controller and 72,000 access points in a cluster

Up to 12,000 clients per controller and 864,000 clients in a cluster

Network traffic visibility through flexible NetFlow v9

RF visibility and protection

CleanAir® technology

ClientLink 3.0

VideoStream

Access Point Stateful Switchover (AP SSO)

Application Visibility with AVC

Service Discovery Gateway

9.7.1.2.8 Cabling and fibre

9.7.1.2.8.1 Cable Standards & Specifications

The generic cable system standard shall be UTP CAT 6 for Network Points and Optic Fibre

between buildings and floors and for all distances longer than 80 Meters. The

combination of patch panel, connector, generic optic fibre cable, outlet and connector

shall fulfil the specification OM3, class OF-500 with 850 nm wavelengths. They are

usable for IEEE 802.3 1000BASE-SX Ethernet connections in the secondary area.

9.7.1.2.8.2 Optic Fibre Cables (OFC)

Purpose:


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The purpose of the optical fibre cables is to provide highly reliable and highly available

connections between depot signal interlocking and neighboured interlocking. Another

connection is required to connect the substation with the DOCC power supply equipment.

Capacity:

The number of fibres in each optic fibre cable shall not less than 12.

OFC for signalling interlocking:

The OFC for signalling interlocking shall be provided:

Between depot interlocking and next station interlocking

Single mode fibres to support transmission of signalling interlocking up to a

distance of 5000 m

Cable distribution shall be direct in the interlocking room to support dark fibres

for interlocking

Both ends of each optic fibre shall be installed in patch panels and shall be usable

by a connector

OFC for power supply:

The OFC for power supply measuring and control shall be provided:

Between the DOCC building and the substation building

Multimode fibres to support transmission of power supply information up to a

distance of 1000 m

Cable distribution shall be in 19” rack in the substation building and in the DOCC

ICT server room

Both ends of the optic fibre cable shall be installed in patch panels and shall be

usable by a connector

9.7.1.3 Storage

Storage requirements for Depots are categorised as follows:

Enterprise Content Storage

CCTV Storage

Database Storage

Backup and Archiving

9.7.1.3.1 Enterprise Content Storage

The following storage estimation basis can be used to determine the enterprise content

storage requirement.

Engineering Drawings: 2-5 MB per drawing ~250MB per model

Process Models: 1-3 MB per process

Unstructured Data: ~1 MB per file

Multimedia: ~8 MB per 3 min Audio and ~50 MB per 3 min Video


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9.7.1.3.2 CCTV Storage

The following storage estimation basis can be used to determine the CCTV storage

requirement.

New Rolling Stock CCTV: 4TB per train (Bi-weekly)

Surveillance Video: ~50 MB per 5min HD IP Camera recording

9.7.1.3.3 Database Storage

The following storage estimation basis can be used to determine the database storage

requirement.

Current File Size of SQL Servers Databases: ~800GB

Daily Backup Size: ~200GB

9.7.1.3.4 Backup and Storage

The following storage estimation basis can be used to determine the backup and storage

requirement.

Database backups: ~5TB

Enterprise content backups: ~5MB per file, ~10 MB per audio, ~50MB per 5 min

video, ~250 MB per 3D Model

9.7.1.4 End User Computing

End User Computing devices minimum requirements specifications are given for:

Desktops

Laptops

Tablets

Multifunctional Printers

IP telephones

9.7.1.4.1 Desktops

PC with greater than 2.0 Gigahertz or higher processor clock speed

Quad core Processors, Intel Core i7

8 Gigabytes (GB) of RAM

300 Gigabytes (GB) of available hard disk space

Higher-resolution video adapter

DVD RW Combo

USB Keyboard

22” Full HD LED Screen

Optical wireless mouse

Windows 7, 64-bit

3 years next business day, onsite warranty

9.7.1.4.2 Laptops

Intel Core i5 processor of greater than 2.0 Ghz

Dual core or higher

Minimum of 4 GB RAM

Display Size (inches): 15.6’’ WXGA or higher wide screen led display

500 GB Hard Drive


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Gigabit Ethernet

Wi-Fi, Bluetooth and optional WWAN (3G and higher)

4 x USB ports with USB 3.0 Standard

DVD-RW/CD-RW

Three years day of business on site warranty

9.7.1.4.3 Tablets

Wi-Fi, Bluetooth and optional WWAN (3G and higher)

Three years day of business on site warranty

Ruggedized

9.7.1.4.4 Multifunction Printers

Print best quality (1200 x 600 dpi)

35 copies per minute

Black and white

Duplex Unit

A3, A4 & A5

Reduction and enlargement copying

1GB MB memory

80GB Hard drive

Fast Ethernet network interface card

9.7.1.4.5 IP Telephones

The handset must comply to IEEE 802.1 p/q tagging and switching standard

The handset must have a 100/1000BASE-T Ethernet connection through two RJ-

45 ports, one for the LAN connection and the other for connecting a downstream

Ethernet device such as a PC

The handset must support G.711a, G.711, G.729a, G.729b,G.729ab and iLBC

codecs

The handset must supports Voice-Activity-Detection (VAD)

9.7.1.5 ICT Service Dashboard

PRASA has acquired the Microsoft System Centre Operations Manager (MS SCOM) 2007

product which can monitor servers, network services and storage capacity. The Depots

needs visibility of ICT resources and services supporting Depot related applications. The

Solaris connector needs to be acquired and implemented to provide the appropriate MS

SCOM view for Depots.

Specific Depot visibility requirements are:

9.7.1.5.1 Storage

Threshold warnings

Total storage space

Available storage space

Storage space consumption per application

9.7.1.5.2 Server

Server availability

Server resource consumption

Load threshold warnings


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Trends of sever resource usage

Server vulnerabilities

Server resources

9.7.1.5.3 Network

Network availability

Bandwidth consumption

Trend analysis

9.7.1.6 Servers

Depots have requirements for application servers, disaster recovery and Train to Ground

(T2G) servers. The specifications are given as follows:

9.7.1.6.1 Application Severs

Virtual machines minimum requirements:

2x CPU per VM

50 GB for Operating System and 150 GB for non OS partition

RAM 4GB

Network: 2 virtual ports

9.7.1.6.2 Disaster recovery requirements:

VM Servers: As recommended by production servers and VM minimum requirements

9.7.1.6.3 T2G Servers:

VM Servers: As recommended by T2G design spec

Station Server - Operating system : CentOS 6.4

CPU: Intel Xeon 2.66 Ghz 6 Cores

RAM: 1 GB

Hard Drive: 30 GB

Network: 2 Ports 1 Gbps Ethernet

Backup and Recovery:

Backup facilities, which provide periodic backup copies of the applications and database

except the Storage area network, must be provided. The backup and recovery, policy,

individual application backup strategy and procedures for each scenario of back up are

recommended. To this end a Grand-Father-Son backup solution that separates between

daily, weekly, monthly and yearly backups will be preferred.

Disaster Recovery Design:

Disaster recovery plan for major applications must be devised to include the use of

alternative sites, redundant data centres and disaster insurance and legal liabilities. The

disaster recovery plan must include how:

To keep disruption to the bare minimum.

To maintain control over a series of events where chaos will reign

To prioritize the efforts of people, sequence of events, and strategies used during

the recovery and restoration phases


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To ensure the security of information and equipment so that other consequential

disasters will not occur

To gain and maintain management support and confidence

To prevent other consequential damages as a result of this disaster

To accommodate the output of a business impact assessment

Figure 7: Critical Availability - Scenario

The scenario supports near real time recovery, with hot standby and tolerance to failure

of few minutes at a secondary location. The environment recovers in less than an hour in

the Disaster recovery (DR) site if the hot standby goes down. There will be a

considerable distance between DR site and the primary site in case of natural disaster,

power, and telecommunication and accessibility problems.

Scenario for essential availability requirements.

Figure 8: Essential Availability - Scenario


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Annexure - A : Terms and Abbreviations

Abbreviation Description

APN Access Point Name

AIWS Artificial Intelligence Wireless System

ATM Asynchronous Transfer Mode

BPM Business Process Model

CAD Computer Aided Designing

CCTV Closed Circuit Television

CE Customer Edge

CTC Central Traffic Controller

DC Datacentre

DMP Depot Modernisation Project

DSL Digital Subscriber Line

EA Enterprise Architecture

ECM Enterprise Content Management

ESB Enterprise Service Bus

GIS Geographic Information System

GSM Global System for Mobile communication

GSM-R Global System for Mobile Communications – Railway

ICT Information, Communications, and Technology

IIS Internet Information Services

IP Internet Protocol

ITIL Information Technology Infrastructure Library

KZN KwaZulu-Natal

KZN Kwazulu-Natal

LAN Local Area Network

MPLS Multiprotocol Label Switching


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Abbreviation Description

MS Microsoft

PE Provider Edge

PRASA Passenger Rail Agency of South Africa

RDBMS Relational Database Management System

SAN Storage Area Network

SCADA Supervisory Control and Data Acquisition

T2G Train to Ground

TRM Technology Reference Model

UCC Unified Communication and Collaboration

UPS Uninterrupted Power Supply

VPN Virtual Private Network

VRF Virtual routing and forwarding

WAN Wide Area Network


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Annexure - B : PRASA Enterprise Business Capability Definitions

Business Capability Definition

Demand Planning Determine demand for intermodal bus/trains services by:

Consideration of strategic and operational goals, plans and

business imperatives / requirements defined for train/bus

services

Understanding passenger demand patterns

Conducting passenger usage census

Consider stakeholder service requests/petitions

Production of future/seasonal demand forecast

Capacity Planning Perform capacity planning by:

Defining a baseline capacity requirement

Consideration of financial/staff/fleet and infrastructure

demand and availability for train/bus scheduling

Perform resource simulation and optimisation

Produce a baseline resource plan

Resource Capacity

Planning

This capability defines and manages the solution of integrated

resource capacity planning (finance, staff, fleet,

infrastructure) which is needed to determine Train or Bus

loading.

Baseline Timetable

Planning

This capability defines and manages the solution of a bus and

train baseline timetable schedule that shows when a bus and

train will depart and arrive in specific locations.

Integrated Service

Planning

Perform integrated Service Planning by:

Managing operational stakeholder communication

Considering baseline capacity and timetables

Perform service modelling (re-design)

Manage risks from resulting from service modelling and

timetable planning decisions

Perform dynamic transport planning

Produced integrated service plan

Integrated

Scheduling

Perform integrated scheduling (revised timetable) by:

Considering un/planned occupations

Considering un/planned maintenance


Rotating of resources

Considering exceptions/variances and

Produce an integrated schedule

Staff (Crew)

Scheduling

This capability defines and manages the solution to produce

the Staff (Crew) Roster which includes resource cost and

capacity considerations, shift journal and staff roster planning,

integrated scheduling, and mobility solutions. Staff (Crew)

Scheduling is the process of assigning crews to operate

transportation systems, such as rail lines or bus networks.

The purpose is to determine and influence the service

planning, scheduling, execution and monitoring process.


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Schedule (Timetable)

Management

This capability defines and manages the solution to produce

the Revised Timetable which is an outcome of the integrated

service planning and the integrated scheduling process,

especially the Crew Roster, Fleet (Bus and Train) Schedule

and the Maintenance Schedule.

Resource Allocation Preform resource allocation by:


Allocation of infrastructure/fleet/staff and financial resources

to integrated service schedule and bus/train operations

Produce staff roster/shift journal, train and bus fleet schedule

and revised time table

Exceptions

Management

This capability defines and manages the solution to identify,

record / analyse, respond to and report on service exception

events (pertaining to operations and the network), variations

and special requirements so that the impact to the public

transportation network, service reliability and passenger

safety or security is minimized and to determine and influence

the service planning, scheduling and execution process.

Track & Trace This capability defines and manages the solution to

log/record, encode/decode, tag and report on telemetry data

transmitted to receiving equipment for monitoring to

determine and influence the service planning, scheduling,

execution and monitoring process.

Service Quality

Assurance

This capability defines and manages the solution to introduce

standards, specifications, control systems and inspection

processes to quality manage the planning, scheduling and

delivery of train or bus services.

Service Coordination

Management

Perform service coordination through:

Ensuring service readiness

Coordination of infrastructure occupations

Intermodal transport arrangements

Implementation of contingency plans

Amend service according to exceptions

Generation of passenger information feeds

Transport Service

Coordination

This capability defines and manages the solution to optimize

the performance of existing infrastructure through the

implementation of multimodal services to preserve capacity,

coordinate capacity, handle emergencies, manage service

contingency and ensure service readiness. The purpose is to



Dispatch (Signalling)

Management

This capability defines and manages the solution of a Railway

signalling system used to safely direct railway traffic in order

to prevent trains from colliding, which will determine and

influence the service planning and scheduling process.

Station Operations

Management

This capability defines and manages the railway facility where

trains regularly stop to load or unload passengers and/or

freight. It generally consists of at least one track-side platform

and a station building (depot) providing such ancillary services

as ticket sales and waiting rooms. If a station is on a single-

track line, it often has a passing loop to facilitate traffic


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movements. The smallest stations are most often referred to

as 'stops' or, in some parts of the world, as 'halts' (flag stops).

Stations may be at ground level, underground, or elevated.

Connections may be available to intersecting rail lines or other

public transport modes such as buses, trains, taxis or other

rapid transit systems.

Yard & Depot

Operations

Management

Perform yard and depot operations by:

Ensuring fleet readiness

Performing and managing movement

Assuming crew duty

Performing task observation

Testing substance abuse

Managing safety and security

Performing set composition

Fleet (Bus & Train)

Operations

This capability defines and manages the solution of managing

general bus and train operations, including fleet crew duty

(assume duty, task observation, substance abuse testing);

the maintaining of a log trip journal; the receiving of traffic

control instructions; and the overall managing of safety and

security

Incident Management This capability defines and manages the solution of an

Incident Management systems to record / analyse, respond to

and report on both unexpected incidents and planned events

so that the impact to the public transportation network,

service reliability and passenger safety or security is

minimized and to determine and influence the service

planning, scheduling and execution process.

Operational Safety

Management

This capability defines and manages the collection of safety

services that supports operational managers achieve and

maintain the high levels of safety and mechanical integrity

required by regulation and by their own safety and risk

processes.

Operational Security

Management

This capability defines and manages the process of identifying

and logging operations security alarms, events, indicators,

incidents and other critical information that pose risk and

vulnerability to the transportation operations of the

organisation and subsequently analysing the operations

security events and appropriate response actions.

Operations

Monitoring

This capability defines and manages the solution of an

Operational Control Centre (OCC) and other monitoring

systems which act as the electronic nerve centre for the entire

rail and bus transportation operations network. From here all

information regarding bus and train movements and

performance will be collated and monitored as will all

communications, power, signalling, security surveillance,

automated ticketing, public address, passenger information

displays and other key station and tunnel equipment. The

exact location of the feeder buses to the trains will also be

monitored at the OCC via GPS satellite tracking systems

installed in each bus.


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Service Review &

Performance

Management

This capability defines and manages the solution of service

performance review, measurement and reporting of how well

a bus or train service was executed and will render service

feedback and reporting to determine and influence service

scheduling, journal planning and service execution.

Channel Management This capability defines and manages the communication

channels with the customers. Tools include: SAP CRM.

Customer Input Channels include: Phone/Call Centre,

Fax/Mail/Scanning, Internet, EDI, 3rd Party Agencies, Post

Boxes, and Kiosks (for Passengers). Consider multiple

customer channels to provide advanced customer self-help

services and real-time passenger information (e.g. placing an

order, requesting quotation, submitting freight information

and documentation etc.)

Service Management This capability defines and manages dedicated systems

required to manage customer requests, enquiries, feedback,

suggestions, complaints or relationships regarding train or bus

service delivery, service performance, service support; service

catalogue/portfolio; service timetable and service sales. Tools

include on-line Web / Mobile shopping and service catalogue

solutions to address increased sales of future operations.

Price Management This capability defines and manages the price which is the

value of a ticket in regard to the specific attributes of the

tariff. This capability defines and manages the pricing rules

defined for different customer tiers and calendar dates for

intermodal transport reservations. Tools include pricing

reference data store and rules engine maintained as part of

booking and order management solution. Migration from

“offline” price management is critical. Pricing rules must be

defined for different customer tiers and shared consistently

across the business. Manage pricing within booking and order

management solution.

Marketing

Communications

Management

This capability defines and manages marketing and

communications management tools for intermodal transport

operations and advanced marketing functions to support

customer growth (critical as advanced passenger services are

pursued), which leverage on new technologies, including SAP

CRM, Web, Mobile, Social Media Input Channels such as Bulk

SMS, E-mail, Fax, and Data exchange.

Passenger

Information

Management

This capability defines and manages the solution of the

Passenger Information [Display] System (PIS or PIDS) to

determine the real-time passenger information display about

arrival and departure times and predictions, as well as

information about the nature and causes of disruptions, based

on outcomes of the service planning, scheduling, execution

and monitoring process.

Ticketing &

Reservation

Management

This capability defines and manages the solution of Booking

and Order Management; Journey Planning and Ticketing Sales

Management systems to reserve seats on bus/train held for

use at a later stage, based on outcomes of the service

planning, scheduling, execution and monitoring process.


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Hospitality

Management

This capability defines and manages the tools and solutions of

hospitality operations concerning the entertainment,

housekeeping, reception, and serving of train and bus

passengers (guests, visitors, or strangers).

Invoice Management This capability defined and manages the solution of invoicing

or issuing commercial documents by a seller to a buyer,

relating to a commercial transaction and indicating the

products, quantities, and agreed prices for products or

services the seller had provided the buyer with.

Revenue

Management

This capability defines and manages the solution of Automatic

Fare Collection (AFC), Cash Collection and Revenue

Reconciliation, to determine and influence the automated fare

collection of a public transportation network, based on

outcomes of the service planning, scheduling, execution and

monitoring process.

Corporate Strategy

Planning

This capability defines and manages the Corporate Strategy

tools for intermodal transport operations. Tools include

packaged industry standard solutions, for example: SAP SM

Strategy Management - Service Management; SAP BI/BO or

QPR. Develop Analytics and BI for strategic insights across

enterprise Adopt demand and sales analytics to support

capability. Develop real time corporate dashboard to drive

operations transparency. Alternatives to consider are

packaged industry standard solutions, including: SAP BI/BO or

QPR

Finance & Accounting

Management

This capability defines and manages the Finance & Accounting

Management for the financial resource availability from the

Financial Budget and External and Internal Reporting such as

cost centre, cash flow and revenue reporting.

Human Capital

Management

This capability defines and manages the Human Capital

Management for the human resource availability and the staff

profile of job duties as well as the expected experience and

skills needed from a staff member for a particular position or

work item allocation.

Supply Chain

Management

This capability enables collaboration, planning, execution, and

coordination of the entire supply network, empowering you to

adapt your supply chain processes to an ever-changing

competitive environment.

Legal, Risk, Audit and

Compliance

Management

This capability defines and manages the Legal, Compliance &

Risk Management tools for intermodal transport operations.

Tools include extended SAP ERP (SAP GRC -Governance, Risk,

and Compliance); or custom / packaged industry solution.

Solution support will be required as operations and

stakeholders become more diverse, and regulatory bodies are

established. Alternatives to consider are: 1) extended SAP

ERP; or 2) implement custom / packaged industry solution

HSE & Quality

Management

This capability defines and manages the implementation of

technologies, standards, regulations, codes of practice and

employee skills, to achieve quality of service; and excellence

in health, safety and environment (HSE) performance by

creating and maintaining a culture of zero harm.


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Corporate Security This capability defines and manages the process of identifying






ICT & Data

Management

This capability defines and manages the Information

Technology Management tools for intermodal transport

operations. Tools include IT Service Desk and Infrastructure

Management systems, for example: Network, Security, and

Platform solutions.

• Architecture Repository and Governance system required;

• IT Portfolio and Project Management system required;

• IT Service and Infrastructure Management systems to be

assessed separately in Infrastructure Assessment

Strategic Asset

Development

This capability enables a solid, standards-based foundation for

managing and developing physical assets. SAP Enterprise

Asset Management (EAM) software can help you increase

operational efficiencies, improve asset usage, reduce costs,

and better manages capital expenditures throughout the asset

lifecycle.

The following benefits will be achieved:

• Faster, more accurate asset reporting and analytics – for

savvier decision making;

• Heightened visibility into asset performance, risk, and

capital expenditures;

• Improved asset utilization with centralized monitoring and

control; and

• Superior asset performance, efficiency, and reliability with

minimized disruptions

Stakeholder

Management

This capability defines and manages the solution of

incorporating the requirements and expectations of the

internal and external stakeholders of PRASA's operations

across all its business units.

Strategic Network

Planning

This capability defines and manages the solution of Transport

Network Planning, which involves the evaluation, assessment,

design and siting of public transport facilities (generally

streets and highways with bus lanes and public transport

railway lines). Network planning involves a process of close

integration:

• integration within and between different modes of transport;

• integration with the environment;

• integration with land use planning;

• integration with policies for education, health and wealth

creation.

The following key roles must be performed by transport

network planners:

• take account of the social, economic and environmental

context of their work;

• understand legal, regulatory policy, resource framework

within which they work;

• understand and create transport policies, strategies and

plans that contribute to meeting social, economic and


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environmental needs;

• design the necessary transport projects, systems and

services; understand the commercial aspects of operating

transport systems and services;

• know about and apply the relevant tools and techniques;

must be competent in all aspects of management, in

particular communications, personal skills and project

management.

Knowledge &

Training Management

This capability defines and manages the process of capturing,

developing, sharing, and effectively using organisational

knowledge. It refers to a multi-disciplined approach to

achieving organisational objectives by making the best use of

knowledge

Fixed Asset

(Infrastructure)

Management

This capability serves as a collective term for the track,

signals, stations, other buildings, electric wires, perway and

signalling infrastructure, etc., necessary to operate a railway

Mobile Asset (Rolling

Stock & Fleet)

Management

This capability defines and manages the Rolling Stock

originally referred to the vehicles that move on a railway. It

has since expanded to include the wheeled vehicles used by

businesses on roadways. It usually includes both powered and

unpowered vehicles, for example locomotives, railroad cars,

coaches, wagons, maintenance vehicles, etc.

Mobile Assets also include Bus Fleet which includes

commercial motor vehicles such as cars, aircraft (planes,

helicopters etc.), ships, vans and trucks, as well as rail cars.

Linear Asset

Management

This capability defines and manages the Linear Assets

(sometimes called Continuous Assets). Linear Assets often

connect with each other and are often part of a network that

moves fixed Assets. I.e. rail lines for trains, water pipes for

water and roadways for cars.

Real Estate Asset

Management

Real estate is "property consisting of land and the buildings on

it, along with its natural resources such as crops, minerals, or

water; immovable property of this nature; an interest vested

in this; (also) an item of real property; (more generally)

buildings or housing in general. Also: the business of real

estate; the profession of buying, selling, or renting land,

buildings or housing."

Energy This capability defines and manages the Power derived from

the utilization of physical or chemical resources to work

machines e.g. locomotives

Telecoms This capability defines and manages the components of a

telecommunications systems (transmitter, transmission

channel, and receiver) as wells as electrical and

electromagnetic technologies, such as telegraph, telephone,

and tele printer, networks, radio, microwave transmission,

fibre optics, cabling and communications satellites.

MRO Strategy This capability defines and manages the maintenance, repair

and overhaul routine actions associated with scheduled

maintenance and preventative maintenance. MRO supplies


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refer to non-strategic commodity supplies, including general

industrial merchandise, standard machine tools, and spare

parts required for maintenance of the capital equipment

Configuration

Management

This capability defines and manages the configuration, the life

cycle management and the renewal of assets as part of the

scheduled and preventative maintenance process.

Equipment

Management

This capability defines and manages the engineering

equipment and tools used in the engineering support, design

and analysis process of maintenance operations management.

Materials

Management

This capability defines and manages consumable assets used

in the engineering support, design and analysis process of

maintenance operations management.

Maintenance

Operations

Management

This capability defines and manages the Planning, Scheduling,

Service Execution and the Management Reporting involved in

the daily process of shaping and configuring maintenance-

related business processes, systems and equipment, to make

them fit for the daily operation.

Maintenance

Engineering Support

This capability defines and manages the engineering support

activities and the engineering equipment, tools and

consumable assets used in the maintenance of intermodal

transport assets.

Portfolio Investment,

Funding & Acquisition

This capability defines and manages the Portfolio Investment

Funding & Finance management tools for intermodal transport

operations. Capital investments and funds are expected to

become more complex and diverse as the rail and fleet

network expands and facilities are built. Business

requirements must be further assessed to ensure sufficient

cost management and budget control functions exist. Tools

include SAP FI, PS and upcoming BPC; or implement packaged

industry solution.

Non-Core Asset

Commercialisation

This capability defines and manages the process of capital and

funds investments in assets other than core rolling stock, bus

fleet and associated station and depot assets.

Project Governance &

Assurance

This capability defines and manages the Project Governance

Assurance & Compliance Management tools for intermodal

transport operations. The purpose is to develop a consolidated

project management dashboard reporting tool to govern and

monitor project development. Tools include new central

enterprise solutions, for example IBM Rational; or 2) best-of-

breed consolidated industry standard solutions, including:

EPFM, ComplyServ, DOORS, or Primavera.

Project & Program

Management

This capability defines and manages the Project Work

Breakdown structure (WBS) in which the critical work items

and elements, called tasks allocated to resources of a project,

are indicated to portray their relationships to each other and

to the project as a whole

Engineering Design

and Analysis

This capability defines and manages the Engineering Design &

Analysis tools for intermodal transport operations. Tools

include packaged industry standard solutions, including: CAD

or TILOS


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Handover &

Commissioning

This capability defines and manages the Handover &

Commissioning tools for intermodal transport operations.

Tools include packaged industry standard solutions, for

example: SAP DMS, Documentum and EPFM. Implementation

of these tools covers Capital Projects transition to Asset

Operations (Data extraction & transformation, quality checks,

as-built engineering change process, transmittals support, and

handover facilities)

Corporate Security

Management

This capability defines and manages the process of identifying






Access Management This capability defines and manages the process of putting

access management solutions in place to manage security

access control, and related events, indicators, incidents and

other critical information that pose risk and vulnerability to

the depot operations of PRASA

Alarm Management This capability defines and manages the process of putting

alarm systems in place to identify and log operations security

alarms, events, indicators, incidents and other critical

information that pose risk and vulnerability to the depot

operations of PRASA

Detection

Management

This capability defines and manages the process of putting

detection management solutions in place to identify and log

operations security alarms, events, indicators, incidents and

other critical information that pose risk and vulnerability to

the depot operations of PRASA

Emergency

Management

This capability defines and manages the process of handling

emergencies identified and logged by means of operations

security alarms, events, indicators, incidents and other critical

information of risk and vulnerability to the depot operations of

PRASA

Security information

Management

A Security Information Management system captures

operations security alarms, events, indicators, incidents, video

surveillance and other depot security information

CCTV Analytics/

Depot Surveillance

Video analytics can transform standard CCTV systems into

intelligent and effective depot surveillance, detection and alert

systems

Preventative and

Corrective

Maintenance

This capability refers to the planning of preventative and

corrective maintenance of infrastructure or fleet

Maintenance

Scheduling

This capability refers to the allocation of fleet and

infrastructure to the maintenance schedule

Resource Allocation Assign Resources (Infrastructure / Fleet / People / Financial)

to the Integrated Service Schedule (Revised Timetable)

Functions of Train and Bus Operations

Rolling Stock Fleet

Operation Planning

Consider train operational plan of rolling stock in maintenance

planning and scheduling of such rolling stock


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Operations Visibility

and Reporting

The capability to monitor in a visual mode the train/bus

movement within a depot/yard in order to execute

maintenance activities

Quality Management This capability defines and manages the implementation of


employee skills, to achieve quality of service

Timetable Planning See Baseline Timetable Planning

Operational Safety

(HSE) Management

This capability defines and manages the implementation of


employee skills, to achieve excellence in health, safety and

environment (HSE) performance by creating and maintaining

a culture of zero harm.

Occupations

Management

Capability to coordinate any infrastructure, specifically linear

asset maintenance or repair activities

Train Set The process of train/bus compilations based on the service

design (locomotive type, number of sleeper coaches, dinning

couches, luggage vans, etc.)

Interlocking/

Movement Control

Validate, inventory and document yard inventory through:

Manage shunter operations

Define shunting guidelines

Plan shunter and railcar movements

Coordinate movements.

SCADA (Network)

Management

SCADA (supervisory control and data acquisition) is a system

operating with coded signals over communication channels so

as to provide control of remote equipment

Track & Trace

(Telemetry/ GPS)

This capability defines and manages the solution to

log/record, encode/decode, tag and report on telemetry data

transmitted to receiving equipment for monitoring to



Geo Localisation

(GIS)

The capability to uniquely identify the geo-referenced position

of a bus/train/coach at any given point in time

Maintenance Support Any activities or business functions that are aimed at

supporting maintenance operations

Occupation

Maintenance

Execution

Management

The capability to perform infrastructure maintenance within an

occupation raised for such infrastructure

Maintenance

Information

Management

Capability to manage and report on any maintenance related

information

Train Arrival and

Departure Times

Lookup the baseline timetable and service schedule for

departure and arrival times for Trains / Buses

Train Position The geo-referenced position of a train at any given point in

time


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Depot Information

Management

Manage the gathering and communication of depot

maintenance, security, operations and control information as

well as the linking to and integration of passenger information

Depot Information

Display

Manage real-time depot information display about arrival and

departure times and predictions, as well as information about

the nature and causes of disruptions, including notifications

regarding speed, weather, timetable/ schedule updates,

events, traffic, exceptions or other variances

Track Layout The physical design information, plan, and drawing relating to

the layout of a depot's train tracks

Document

Management

The use of a computer system and software to store, manage

and track electronic documents and electronic images of paper

based information captured through the use of a document

scanner

Project Management Project management is the process and activity of planning,

organizing, motivating, and controlling resources, procedures

and protocols to achieve specific goals in scientific or daily

problems

Stakeholder

Management

The aim of stakeholder relations management is to influence

stakeholder attitudes, decisions, and actions for mutual

benefit.


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Annexure - C : PRASA DMP-relevant Application Definitions

Business

Application Application Description AUTOCAD Technical Drawing Tool

Babylon(BMS)

Building management system. Generally used for

Management and control of various building features such as

Access Control / CCTV / Lifts / Escalators / Lights / Air

Conditioning etc.

BIG DATA

ANALYTICS

A solution with capabilities to examine large data sets

containing a variety of data types, to uncover hidden

patterns, unknown correlations, market trends, customer

preferences and other useful business information.

CA Service Desk Problem/Incident Management System for IT

CCTV (T2G)

Closed Circuit Television System to be delivered as part of the

Train to Ground Project.

CITRIX

To access applications (Empac, Fare Revenue, Optimiza,

TDMS and Project Wise)

Clockwise Clockwise is a time keeping payroll system. It is used to

capture employee attendance records, which are used against

employee roles and responsibilities for remuneration

activities. The system also records overtime and overtime

trends.

All data is transmitted to the SAP system for salary calculation

and payment to employees.

COGNOS

A business intelligence tool used performing reporting,

analysis, trend analysis and dash-boards to assist

management in decisions making process. It mainly used by

Engineering services (Rolling Stock).

Crystal Reports

This is a report writing tool used by the business to assist

management with information required.

Dellmeier Digital

Video Recording

Software for Digital Video Recorders for ICS project

DM An electronic content management package used for

Document Management within PRASA.

EB This is configuration management system used for the

management of asset composition (what the asset comprised

off) and all associated documentation.

EMPAC Infrastructure Maintenance, planning and management

system

EPIC Project, Program & Portfolio Management Tool

FleetMax Vehicle Management System

FMMS Rolling stock Maintenance, planning and Management system.

The FMMS system is used to undertake all rolling stock (trains

and coaches) maintenance, planning and management for

Metrorail. Incidents and failures pertaining to rolling stock are

also captured into the system.

ICAS Train driver training & assessment tool

IIMOMS

Integrated Intermodal Operations Management Solution. The

solution involves the streamlining, automation and integration


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Business

Application Application Description of PRASA’s transport (road and rail) operations, in order to

maximize operational efficiency and effectiveness, reduce risk

and produce a world class transportation service.

IRAS Connectivity to a VPN

Link Organizer

MS Access based application for Rostering to be replaced by

TOMS rostering module. Has most of TOMS Rostering features

but requires manual input of data.

Manhattan

ISAMS

Manhattan is a UK based property and asset management

system used by companies that own, occupy, manage,

maintain or invest in property and includes functions such as

facilities management, development, maintenance, valuation,

tenancy control, lease management and rent collection and

payment.

MDTW Mission Directed Work Teams

Mentor Mentor is a UK based property and asset management system

used by companies that own, occupy, manage, maintain or

invest in property and includes functions such as facilities

management, development, maintenance, valuation, tenancy

control, lease management and rent collection and payment

MOBE

Metrorail Electronic Occurrence Book - In-House ASP.NET

WEB based system developed for WITS Metrorail Protection

Service

MOBILE

WORKFORCE

The system that allows operational stuff to communicate

through cell phones, tablets and other mobile devices

mySAP SRM SAP Suit Module

Payroll Payroll System is used to compute and process

salaries/wages according the hours worked by all staff

PCDOCS (ECM)

The PC Docs application is an electronic content management

package used for Document Management within PRASA

Pilog

The system used for controlling the materials master data for

SAP. It creates new item numbers, descriptions using

International description templates

PIS / RTPIS (T2G)

Passenger Information System used to display or provide

passenger information in real time as part of the Train to

Ground Project

Project Wise Project and Configuration Management System.

PSIM CCTV, Access Control and Intrusion detection management

system

Railcom Railcom monitors the status of the rail network in order to

calculate potential train delays. Railcom has a record of the

physical track infrastructure

SAP Financials SAP Suit Module

SAP PM (LAM) SAP Suit Module

SAP WAREHOUSING SAP Suit Module

Softime Softime is an Electronic Train Scheduling System. It is used to

configure train routes as requested by the train service

department. The Softime system is divided into two parts,

namely Infrastructure and Timetables


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Business

Application Application Description STAR

The STAR application offers an online ticketing system that

will be located at the service stations. This application will

allow the customer to purchase tickets online and book

online. The STAR system will also integrate with the call

centre and provide reconciliation for payments

Station Audit System used by Customer Services to audit Experience of

Facilities, Customer Information, Customer Services Staff,

Management, Safety & Security and Station Working

Instructions

TELEMETRY (T2G)-

Train Tracer

Train Tracer application will receive telemetry data sent by

the New Rolling Stock

Train Delay

Management

System (TDMS)

The Train Delay Management System (TDMS) is, in essence

an incident reporting system, used to log and record all

incidents that impact and or delays train service.

Statistical information is drawn from this system by the train

operation division in order to analyse the types of incidents

recorded for any preventative actions that may be highlighted

by the incidents logged.

Train Operations

Management

System (TOMS)

Toms is used to manage train sets and resources in Metro

Rail. Once a service design has been completed, in Softime it

is imported into TOMS as version 1 of the design.

TOMS works using train sets, time tables, routes and

resources (staff rosters) in order to fulfil a designed service

requirement.

VOICE COMMS

(T2G)

Voice communication from train to ground

Table 3: PRASA DMP-relevant Application Definitions


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Annexure - D : PRASA Technology Architecture Reference Model

Definitions

Definitions of the PRASA Technology Architecture Reference Model core components

that make up the DMP Technology Architecture Model follow below:

Technical Component Description

Application Delivery

Infrastructure

Application Delivery Services are the required range of

software services to enable the execution, dissemination,

aggregation, presentation and personalisation of

applications.

Communication

Infrastructure

Communication Infrastructure is the range of networking and

telecommunications equipment, software and protocols to

interconnect and communicate data, voice and video

between government ICT systems providers and consumers

configured as multiple networks, including Intranets,

Internet, and Virtual Private Networks.

Computer Facility

Infrastructure

All components that will make up the data centre safe and

secure for operations.

Computing Platform and

Peripheral

Infrastructure:

Computing Platforms is the range of physical computing

hardware, input-output peripherals and associated operating

systems that are required to capture (input), store,

compute, and output all data.

Database Management

Infrastructure

Database Management Infrastructure is the range of

foundation software that is required to store, organise,

process, retrieve and integrate data within structured and

unstructured databases.

Infrastructure

Application

Infrastructure applications are the rage of support

applications such as BPM tools and project management

solution to execute business process smoothly.

Middleware

Infrastructure

Middleware Infrastructure is the required range of software

that enables systems to co-operate, collaborate, synchronise

and integrate in a distributed, heterogeneous environment.

System Engineering

Infrastructure

Set of technologies used to develop new systems.

System Management

Infrastructure

System Management Infrastructure is the required functional

user system comprising skilled personnel and standard

operating procedures to sustain the readiness, assurance


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Technical Component Description

and performance of Government ICT Infrastructure elements

according to a management plan.

System Security

Infrastructure

System Security Infrastructure is the required range of

software services and equipment to maintain the

confidentiality, integrity and availability of the Government

Information Systems.


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Annexure - E : PRASA Enterprise Data Definitions

Data Entity Definition

Accounts Payable An accounting entry that represents an entity's

obligation to pay off a short-term debt to its creditors

Accounts Receivable Money which is owed to a company by a customer for

products and services provided on credit

Application/Data Application software (an application) is a set of one or

more computer programs designed to permit the user

to perform a group of coordinated functions, tasks, or

activities. Data are facts and statistics collected

together for reference or analysis

Asset In financial accounting, an asset is an economic

resource. Anything tangible or intangible that is

capable of being owned or controlled to produce value

and that is held to have positive economic value is

considered an asset

Assigned Resource Normally a skilled employee fulfilling a specific role and

being assigned to the crew of a train or bus

Automatic Fare Collection

(AFC)

An automated fare collection (AFC) system is the

collection of components that automate the ticketing

system of a public transportation network - an

automated version of manual fare collection

Baseline Timetable A baseline table of departure and arrival times of

trains, buses, or airplanes

Bus A bus is a road vehicle designed to carry many

passengers. Buses can have a capacity as high as 300

passengers. The most common type of bus is the

single-decker rigid bus, with larger loads carried by

double-decker and articulated buses, and smaller loads

carried by midibuses and minibuses; coaches are used

for longer-distance services. Bus manufacturing is

increasingly globalised, with the same design

appearing around the world.

Calendar Event An event that is planned for a specific day and time on

a yearly calendar

Cash Money in the physical form of currency, such as

banknotes and coins

Census A count of the number of commuters/passengers

making use of a specific train/bus service or station

Channel The electronic medium that is used to enable

communication to stakeholders

Communication Communication is the act of transferring information

through verbal messages, the written word, or more

subtle, non-verbal signals

Commuter Petition A request to a transport agency of government by

commuters to address a specific issue

Complaint A statement that something is unsatisfactory or

unacceptable by the passengers of bus/train services


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Configuration An arrangement of parts or elements in a particular

form, figure, or combination

Contingency Plan A contingency plan is a plan devised for an outcome

other than in the usual (expected) plan

Contract In common law legal systems, a contract (or informally

known as an agreement in some jurisdictions) is an

agreement having a lawful object entered into

voluntarily by two or more parties, each of whom

intends to create one or more legal obligations

between them.

Cost Centre A cost centre is part of an organisation that does not

produce direct profit and adds to the cost of running a

company

Demand Forecast The forecast of passenger demand for bus/trains

services

Depot Operational depots from which staff are dispatched to

man trains are located in strategic locations through-

out the respective regions, coinciding with train

staging yard locations

Duty A task or action that one is required to perform as part

of one's job

Emergency A serious, unexpected, and often dangerous situation

requiring immediate action

Energy Power derived from the utilization of physical or

chemical resources to work machines e.g. locomotives

Engineering Data that is of an engineering nature such as

engineering designs and drawings

Enquiry An enquiry by an existing/prospective passenger on

train/bus services provided

Entertainment Entertainment is a form of activity that holds the

attention and interest of an audience, or gives pleasure

and delight

Environmental/Perimeter To provide a safe environment to conduct work within

a certain space and provide a quality service

Equipment Tangible property (other than land or buildings) that is

used in the operations of a business

Event A significant occurrence that impacts a train or bus

service

Exception/Deviation Anything that varies from the accepted norm or

standard is called an exception/deviation

Failure Shortcoming or imperfection

Fare The money paid for a journey on public transport

Fault/Defect As a result of a failure

Feedback The modification or control of a process or system by

its results or effects

Financial Budget A quantitative expression of a plan for a defined period

of time. It may include planned sales volumes and

revenues, resource quantities, costs and expenses,

assets, liabilities and cash flows


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Fleet A fleet is a collection of vehicles such as busses or

train sets

Fuel Oil that is burned to produce power

Headway Headway is a measurement of the distance or time

between vehicles in a transit system. The precise

definition varies depending on the application, but it is

most commonly measured as the distance from the tip

of one vehicle to the tip of the next one behind it,

expressed as the time it will take for the trailing

vehicle to cover that distance. A "shorter" headway

signifies a more frequent service.

Hospitality Hospitality is the act or practice of being hospitable.

This includes the reception and entertainment of

passengers on trains or buses

Incident An instance of something happening; an event or

occurrence

Incident Response The actions taken to deal with an incident that

occurred

Infrastructure Asset Infrastructure assets refer to railway track, power grid,

depots, stations, roads, signalling and public

infrastructure assets

Inspection Critical appraisal involving examination, measurement,

testing, gauging, and comparison of train/bus

components normally before a trip is performed

Integrated Schedule Scheduled trains are trains for which running times

have been announced, and such trains integrated with

other scheduled trains

Inventory Inventory or stock refers to the goods and materials

that a business holds for the ultimate purpose of resale

or internal use

Invoice An invoice is a commercial document issued by a seller

to a buyer, relating to a sale transaction and indicating

the products, quantities, and agreed prices for

products or services the seller had provided the buyer.

Journal / Register A record of all events that occurred during a bus/train

trip. The journal records the daily tasks, pre-trip

inspection done and record incidents such as traffic

fines and roadblocks.

Journey Plan The transport route between a start and end point that

would be followed which may include different modes

of transport

Knowledge Knowledge is a familiarity, awareness or understanding

of someone or something, such as facts, information,

descriptions, or skills, which is acquired through

experience or education by perceiving, discovering, or

learning

Linear Asset Linear Assets (sometimes called Continuous Assets)

Linear Assets often connect with each other and are

often part of a network that moves fixed Assets. I.e.

rail lines for trains, water pipes for water and roadways

for cars

Location A specific position or point in physical space


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Maintenance Plan Maintenance planning is about deciding what, how and

what time estimates is required for maintenance work

Maintenance Schedule Maintenance scheduling decides when and who will

perform the maintenance work

Material Basic material used in the operations of a business

Mobile Asset Rolling stock originally referred to the vehicles that

move on a railway. It has since expanded to include

the wheeled vehicles used by businesses on roadways.

It usually includes both powered and unpowered

vehicles, for example locomotives, railroad cars,

coaches, and wagons

Movement Train/Bus movement under controlled circumstances

Network The rail or bus network consisting of all routes and

supporting infrastructure components

Notification Notification or warning of something, especially to

allow preparations to be made

Notification Important information about train/bus services of

interest to passengers communicated to passengers

e.g. late departure of train/bus

Observation The action or process of closely observing or

monitoring something

Occupation Occupations can be taken of points, signals and/or

related equipment, in other words, control over it can

be taken over from Operating and the use thereof for

train and shunting movements suspended, for the

purpose of maintenance and/or repair work, to be

replaced, shifted, altered, removed or suspended.

Organisation An organised group of people with a particular

purpose, such as a business or government

department

Passenger A person who is traveling in a bus or train who is not

the driver or crew member

Passenger Info Information on punctuality of train and bus services

and other passenger related information

Performance The accomplishment of a given task measured against

pre-set known standards of accuracy, completeness,

cost, speed, etc.

Permit An official document giving someone authorisation to

do something

Point A Signal Transfer Point is a router that relays

messages between signalling end-points and other

signalling transfer points

Portfolio A portfolio of investments that are made with the

expectation of earning a return on it

Project A project is defined as a collaborative enterprise,

involving research or design, that is carefully planned

to achieve a particular aim

Project WBS A project work breakdown structure (WBS) is a chart

in which the critical work elements, called tasks, of a


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project are illustrated to portray their relationships to

each other and to the project as a whole

Real Estate It is a special instance of real property, which is real

estate – land and buildings – plus the rights of use and

enjoyment that come with the land and its

improvements

Report Can mean to report/alert when a specific measurement

threshold is reached

Reservation An arrangement to have a seat on bus/train held for

your use at a later time

Resource Capacity Total number of resources (train sets, crew, etc.)

available to provide train/bus services

Revenue / Income The amount of money that a company collects during a

specific period

Revised Timetable A revised table of departure and arrival times of trains,

buses, or airplanes

RFID Radio-frequency identification (RFID) is the wireless

use of electromagnetic fields to transfer data, for the

purposes of automatically identifying and tracking tags

attached to objects. The tags contain electronically

stored information.

Rolling Stock Rolling stock originally referred to the vehicles that

move on a railway. It has since expanded to include

the wheeled vehicles used by businesses on roadways.

It usually includes both powered and unpowered

vehicles, for example locomotives, railroad cars,

coaches, and wagons

Rotation The passing of a privilege or responsibility to each

member of a group in a regularly recurring order

Route The specific route that a train/bus will follow showing

train/bus stations that would be stopped at

Route Map Graphical representation of the given infrastructure

across which services are rendered

SCADA SCADA (supervisory control and data acquisition) is a

system operating with coded signals over

communication channels so as to provide control of

remote equipment

Schedule A bus/train service design for which running times

have been announced

Seat A place in which one may sit, normally booked on a

train or bus

Security The practice of safeguarding the assets of an

organisation

Service A transport service offered to passengers/commuters

either by bus or train

Service Amendment A change effected to the planned bus/train service


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Service Plan This is the process whereby new services are

introduced or existing services amended. If it is

feasible to accommodate the service request, the

necessary arrangements are made to implement it

Service Request A request for a train/bus service

Service Review A performance measurement of how well a bus/train

service was executed

Shift Journal All events during a work shift is recorded within a shift

journal, normally by the Train Assistant or bus driver

Signal Railway signalling is a system used to safely direct

railway traffic in order to prevent trains from colliding.

Trains move on fixed rails so they are uniquely

susceptible to collision

Signalled Territory Provide the safety of rail operations within a defined

area

Special Requirement A special requirement can include the addition of a

special train based on a special requirement such as a

music festival

Staff (Crew) Train and bus crew members (Examples of such roles

are Train Crew Controller, Section Manager, Train

Driver, Train Assistant)

Staff Profile A profile of the job duties as well as the expected

experience and skills you'll need from a staff member

for a particular position

Staff roster Staff rosters will be built for train/bus services giving

the human resource requirements for a specific

train/bus service to be rendered

Staging Keeping a train set in between duties in a special area

Stakeholder A person, group or organisation that has interest or

concern in an organisation

Station A train station, or a railway station or a railroad station

or simply station, is a railway facility where trains

regularly stop to load or unload passengers and/or

freight. It generally consists of at least one track-side

platform and a station building (depot) providing such

ancillary services as ticket sales and waiting rooms. If

a station is on a single-track line, it often has a passing

loop to facilitate traffic movements. The smallest

stations are most often referred to as 'stops' or, in

some parts of the world, as 'halts' (flag stops).

Stations may be at ground level, underground, or

elevated. Connections may be available to intersecting

rail lines or other transport modes such as buses,

trams or other rapid transit systems.

Supply/Demand The demand for train/bus services and the capability to

supply such services to passengers

Tagging Unique identification of an object to be traceable

Telecoms The exchange of information over significant distances

by electronic means


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Telemetry Data Telemetry is the highly automated communications

process by which measurements are made and data

collected at remote points and transmitted to

receiving equipment for monitoring

Ticket A piece of paper or card that gives the holder a certain

right, to travel by public transport

Time Card A card either filled out by an employee or stamped by

a time clock, recording the employee's starting and

quitting times each work day.

Time Slot A time interval during which a stretch of track is

available for the use of a train service

Track The track on a railway or railroad, also known as the

permanent way, is the structure consisting of the rails,

fasteners, railroad ties

Traffic A number of trains/buses moving within a particular

geographical location at a specific point in time

Train A train is a form of rail transport consisting of a series

of vehicles that usually runs along a rail track to

transport cargo or passengers. A passenger train is

one which includes passenger-carrying vehicles which

can often be very long and fast. It may be a self-

powered multiple units or railcar, or else a combination

of one or more locomotives and one or more

unpowered trailers known as coaches, cars or

carriages. Passenger trains travel between stations or

depots, at which passengers may board and

disembark. In most cases, passenger trains operate on

a fixed schedule and have superior track occupancy

rights over freight trains.

Trip A travel experience with a specific beginning and end

point

Work Order An order authorising specific work, repairs, etc., to be

done

Yard A special area where a train set is safely kept in

between duties

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