enteliweb licensing and subscription guide

enteliWEB Licensing and Subscription GuideEdition 2.0

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BACstat, Earthright, enteliBRIDGE, enteliBUS, enteliCLOUD, enteliSTAT, enteliTOUCH, enteliVIZ, enteliWEB, enteliZONE, ORCAview, and ORCAweb are registered trademarks of Delta Controls Inc..

All other trademarks are the property of their respective owners.

Document edition: 2.0

Updated March 16 2021

Contents Copyright ................................................................................................................................... 1

About This Guide ........................................................................................................................ 3

About enteliWEB Licenses ......................................................................................................... 4

On-Premises enteliWEB licenses ................................................................................................ 4

Pricing and Ordering a License .................................................................................................. 6

enteliWEB Online License Management Portal ........................................................................... 6 Ordering a New License ............................................................................................................... 6

Software Maintenance Subscriptions and Updates .................................................................... 8

What Does the Software Maintenance Subscription Provide? .................................................... 8 What Happens When the Software Maintenance Subscription Expires? ......................................... 8

Customer Site License ............................................................................................................. 8 Tech License ............................................................................................................................ 9 Access Dashboard Add-On ....................................................................................................... 9 Vivotek Surveillance Add-On .................................................................................................... 9

How Software Maintenance Subscription Renewals Work .......................................................... 9 Customer Site License ............................................................................................................. 9 Tech License .......................................................................................................................... 10 Trial License ........................................................................................................................... 10 What Happens When the I/O Count Exceeds the I/O Limit?................................................... 10 What Happens When the Door Count Exceeds the Access Doors Limit? .............................. 11 What Happens When the Camera Count Exceeds the Camera Limit? .................................. 12

Ordering a Maintenance Subscription Renewal or Update ....................................................... 13

enteliCLOUD Subscriptions ...................................................................................................... 15

What Does the enteliCLOUD Subscription Provide? .................................................................. 15 Ordering an enteliCLOUD Subscription ..................................................................................... 17

Before You Begin .................................................................................................................... 17 Modifying an Existing enteliCLOUD Subscription ...................................................................... 18 Cancelling an enteliCLOUD Subscription .................................................................................. 19

Document Revision History ...................................................................................................... 20

of 20 enteliWEB Licensing and Subscription Guide Document Edition 2.0

About This Guide Delta Controls has written the enteliWEB Licensing and Subscription Guide to describe licensing and the software maintenance subscription for the enteliWEB on-premises solution and enteliCLOUD.


About enteliWEB Licenses

On-Premises enteliWEB licenses An enteliWEB on-premises solution license allows you to scale enteliWEB from small to enterprise level projects, with many options to tailor the installation to the owner’s needs, and to upsell options such as energy management in the future.

The structure of enteliWEB builds a foundation for the future which allows:

• Ability to increase I/O points as sites grow

• Energy management add-ons to fit more market segments

• Modular add-ons to allow you to buy only what you need

• Online ordering of enteliWEB licenses

• Online license management for subscription renewals and upgrades

We’ve reduced confusion by making features such as enteliWEB Energy Management and multisite support the same for every edition.

A purchased enteliWEB license includes a warranty period of 1 year during which all updates and upgrades are free of charge. After the first year, an annual fee of 12% of the current purchase price is required to receive future software updates and upgrades.


Table 1 lists the enteliWEB licenses available for purchase, as well as the pricing model for the various add-on modules.

Table 1 - On-Premises enteliWEB Editions and Add-Ons

Edition I/O Points Add-On

Energy Add-On

enteliWEB API Add-On

Virtual Machine Add-On

enteliVIZ Add-On

O3 Access Dashboards Add-On

Vivotek Surveillance Add-On

eWTech Unlimited Included Included N/A

20% of Edition

Up to 5 doors available to all Editions. Additional doors and/or multitenant functionality can be added at additional cost.

Up to 5 VIVOTEK cameras available to all Editions. Additional cameras can be added at additional cost.

eW200 200

50% of Edition + Additional Points

20% of Edition

12.5% of Edition

eW500 500

eW1000 1,000

eW2500 2,500

eWEnt 5,000

Additional Points

If you add additional points to the enterprise package, there is no additional cost for the API, Virtual Machine or enteliVIZ add-ons for those additional points.

eWEnt-2500IO + 2,500

eWEnt-25kIO + 25,000

eWEnt-UnLtd + Unlimited


Pricing and Ordering a License

enteliWEB Online License Management Portal The License Management Portal is our web based software selection tool found on Passport. You do not need to memorize part numbers or options such as “-VM” for Virtual Machines; as you configure your enteliWEB order, the edition, part numbers and price are displayed for you.

For a complete guide to ordering enteliWEB licenses, log on to the License Management Portal and click the help button.

Ordering a New License To view enteliWEB pricing for editions and add-ons, log on to the License Management Portal by clicking the link below:

https://licensing.deltacontrols.com/Licensing/Home

1. Select Order New License > enteliWEB.

2. Select the number of enteliWEB I/O points that you need. This is the total number of I/O points for all sites that enteliWEB manages.

3. Select the Add-Ons you want. Add-ons are optional.

• When you order the Offline Virtual Machine add-on, you are prompted to enter the site name and site address.

• All licenses include the Access Dashboard add-on for up to 5 doors and the Vivotek Surveillance add-on for 5 VIVOTEK cameras. Additional doors, multitenant functionality, and cameras can be added to the license at additional cost.

4. Select the Energy Management add-on if you are monitoring energy consumption or demand in enteliWEB. These add-ons are optional. If you are ordering Earthright Dashboard, you need to select the Energy Management add-on before you can select the Earthright Dashboard add-on.

5. In the Quantity field, enter the number of licenses you need for the configuration.

6. Click the Additional Subscription option if you want to add a subscription plan (see Table 3 and Table 4 for more details).

7. Select Add to Cart.

https://passport.deltacontrols.com/

http://licensing.deltacontrols.com/Licensing/Home



Figure 1 - Example for Ordering a New License


Software Maintenance Subscriptions and Updates This chapter only applies to enteliWEB on-premises solutions. For information about enteliCLOUD monthly subscriptions, see enteliCLOUD Subscriptions.

An enteliWEB on-premises solution license includes a warranty period of 1 year during which all updates and upgrades are free of charge. After the first year, an annual fee of 12% of the current purchase price is required to receive future software updates and upgrades.

• The fee is calculated from the current price, at the time of renewal, for the edition and add-on IO point packs. The enteliVIZ, enteliWEB API and Offline Virtual Machine add-ons do not add to the fee.

• If the maintenance option is not taken, a payment of 15% of net is required to bring the software up to the latest revision.

For a complete guide to ordering enteliWEB software maintenance subscriptions, log on to the License Management Portal and click the help button.

What Does the Software Maintenance Subscription Provide? • New builds or updates for the current enteliWEB version. A build is like a service pack. It

includes an installer that ensures proper installation of the build.

• Patches for current enteliWEB version. A patch is not a build and no installer is supplied. The patch file must be added manually to the proper location on the server.

• Version upgrades to a newer enteliWEB versions. A version upgrade is a new build that also supplies a new version, such as from version 4.9 to version 4.11.

What Happens When the Software Maintenance Subscription Expires?

Customer Site License • You will not be able to install new builds of the current version.

• You will not be able to install upgrades to a newer version.

• You will be able to add patches for current version.

• Otherwise, enteliWEB continues to work as normal. If your client is happy with the feature set and functionality at the time of expiry, then it is a perfectly valid option to not purchase the subscription renewal. However, it is highly recommended that your client renews the subscription, as that allow access to new builds of the current version and to upgrades to a newer version.

http://licensing.deltacontrols.com/Licensing/Home


Tech License The eWTech license works differently than a customer site license. See Tech License in the next section for details.

Access Dashboard Add-On O3 Access dashboards and other O3 Access features continue to work as normal as long as the number of doors does not exceed the maximum number allowed by the enteliWEB license. If this limit is exceeded, the O3 Access dashboards, widgets and report will not be available for use.

The Multi-tenant Dashboard option unlocks multitenant functionality in the O3 Access dashboard.

Vivotek Surveillance Add-On Vivotek Surveillance features continue to work as normal as long as the number of cameras does not exceed the maximum number allowed by the enteliWEB license. If this limit is exceeded, the cameras will stop displaying live video in enteliWEB.

How Software Maintenance Subscription Renewals Work

Customer Site License • First year subscription is included in the purchase of enteliWEB

• The subscription expires 1 year after the license is activated or 1 year after the last subscription renewal.

• To renew, purchase the eWEB-XXX-Sub option

• There is a grace period of 1 year after the subscription expires during which you can purchase the eWEB-XXX-Sub option. The grace period means we don’t penalize our customers for being a day or a month late in their purchase.

• If the subscription has been expired for more than 1 year, you need to purchase the eWEB-XXX-Updt option


Tech License • An enteliWEB Tech license is subject to an annual maintenance fee for continued use.

• enteliWEB Tech licenses are issued free of charge to training students and are subject to 12% annual fee of the current purchase price.

• If the subscription has been expired for more than 1 year, you need to purchase the eWEB-XXX-Updt option to enable your enteliWEB Tech.

Trial License An enteliWEB Trial license is free of charge and is valid for 30 days. At the end of 30 days, the license expires. A new Trial license or a permanent site license must be ordered to resume operation.

Table 2 - Software Maintenance Subscription and Update Options

Edition I/O Points Annual Subscription (-Sub)

Periodic Update (-Updt)

Energy API Virtual Machine

enteliVIZ Graphics

eWTech Unlimited Required 12% Required 15%

No additional charge

eW200 200

Optional

12% of Edition

+ Additional Points

Optional

15% of Edition

+ Additional Points

eW500 500

eW1000 1,000

eW2500 2,500

eWEnt 5,000

Additional Points

eWEnt-2500IO + 2,500

eWEnt-25kIO + 25,000

eWEnt-UnLtd + Unlimited

What Happens When the I/O Count Exceeds the I/O Limit? When I/O Count exceeds the I/O limit that is imposed by the enteliWEB license, enteliWEB blocks requests to the devices for object values. enteliWEB blocks the requests after a 30-day grace period from when it first detects that the I/O limit has been exceeded.


When enteliWEB detects that the I/O count exceeds the I/O limit, it displays a warning message as a banner with a red-colored background. The warning message is displayed for all users. The warning message is displayed until the I/O count no longer exceeds the I/O limit.

Table 3 - Access Dashboard Add-On

Access Dashboard Add-On Number of Doors Annual Subscription

(-Sub) Periodic Update (-Updt)

O3ACC50 50

Optional

12% of Edition

Optional

15% of Edition

O3ACC250 250

O3ACC500 500

O3ACC1000 1,000

O3ACCUnLtd Unlimited

What Happens When the Door Count Exceeds the Access Doors Limit? The Access Dashboard license add-on limits the number of access doors (represented by ACD objects) you can create in enteliWEB.

The first time the number of ACD objects is exceeded, a 30-day grace period is triggered. During this time, enteliWEB displays a warning banner with an orange background on the Access Users, Access Roles and Access Doors dashboards on the left pane Access Control section. Warnings are also displayed when you open the O3 Access Report and access widgets.

To resolve the issue, reduce the number of ACD objects or contact your Delta partner to add more doors to your enteliWEB license.

If no action is taken and the grace period expires, the access dashboards, widgets and report will not be available for use.

All enteliWEB on-premises solution licenses support up to 5 doors. For additional doors, purchase an Access Dashboard license add-on that supports the extra number of doors you need.

Also see What Happens When the Software Maintenance Subscription Expires?


Table 4 - Vivotek Surveillance Add-On

Vivotek Surveillance Add-On Number of Cameras Annual Subscription

(-Sub) Periodic Update (-Updt)

VAST2Camera5 5 Optional

12% of Edition

Optional

15% of Edition VAST2CameraAdd 6+

What Happens When the Camera Count Exceeds the Camera Limit? The Vivotek Surveillance license add-on limits the number of VIVOTEK cameras that you can view and interact with in enteliWEB.

The first time the camera limit is exceeded, a 30-day grace period is triggered. During this time, enteliWEB displays a warning message when you click on a camera.

To resolve the issue, reduce the number of cameras or contact your Delta partner to add more cameras to your enteliWEB license.

If no action is taken and the grace period expires, the cameras will stop displaying live video in enteliWEB.

Also see What Happens When the Software Maintenance Subscription Expires?


Ordering a Maintenance Subscription Renewal or Update The License Management Portal is our web based software selection tool found on Passport which includes the ability to manage all of your enteliWEB on-premises solution licenses.

To renew software maintenance features or upgrade the optional features of enteliWEB, log on to the License Management Portal by clicking the link below:


1. Select Manage Existing Licenses

2. Search for a license by:

• Serial number

• PO number

• Site Name

• Expiry Date

• Status: In Use, Expired, etc.

3. Using the icons in the Action column, the following functions are available to you:

• Renew software maintenance subscription

• Upgrade base enteliWEB I/O points, for example from 2500 to 5000 points, or upgrade optional features such as enteliVIZ and enteliWEB API

4. Verify the contents of your cart before completing the purchase.



Figure 2 - Example of Managing Licenses


enteliCLOUD Subscriptions An enteliCLOUD subscription gives you the same flexibility as an on-premises enteliWEB solution without the extra costs of servers, upgrades and maintenance. Other benefits include:

• Ability to increase I/O points as sites grow

• Energy management, API, Access Dashboard and Vivotek Surveillance add-ons

The enteliCLOUD subscription fee for each cloud instance is based on these factors:

• The current price for the enteliCLOUD service

• The total number of sites sharing the instance, and the total I/O points per site

• Addition of one or more add-ons. The enteliVIZ add-on is a standard module included on all subscriptions.

Note: A single cloud instance can support multiple sites, but any add-ons selected for that instance is applied to all sites that share the same cloud instance.

What Does the enteliCLOUD Subscription Provide? • New builds or updates when they become available

• Patches for current enteliCLOUD version

• Version upgrades to newer enteliCLOUD versions

All builds, updates, patches and upgrades are applied automatically to the cloud server.

Tables 5 and 6 list the various enteliCLOUD flavors, as well as the pricing model for the optional add-on modules. The subscription names are displayed on the monthly invoices.

Delta Controls will invoice for all active enteliCLOUD instances automatically every month.


Table 5 - enteliCLOUD Subscription Options

Monthly Site Subscription Name

I/O Points Per Site

enteliVIZ Graphics

Energy Add-on Per Site

API Add-on Per SIte

Software Maintenance and Updates

eW200Cloud1M 200

Included 36% of Monthly Site Subscription

14% of Monthly Site Subscription Included

eW500Cloud1M 500

eW2500Cloud1M 2,500

eW5000Cloud1M 5,000

eW10000Cloud1M 10,000

eW20000Cloud1M 20,000

eW100KCloud1M 100,000

Also see What Happens When the I/O Count Exceeds the I/O Limit?

Table 6 - enteliCLOUD O3 Access Dashboards Add-On

O3 Access Dashboard Add-on Per Site

Doors Per Site

Software Maintenance and Updates

O3ACC5Cloud1M 5

Included

O3ACC50Cloud1M 50

O3ACC250Cloud1M 250

O3ACC500Cloud1M 500

O3ACC1000Cloud1M 1,000

O3ACC10KCloud1M 10,000

Also see What Happens When the Door Count Exceeds the Access Doors Limit?


Ordering an enteliCLOUD Subscription Use the enteliCLOUD Management Portal, Delta Controls’ web based tool, to create and manage your organization’s enteliCLOUD cloud instances.

Before You Begin Only a Delta Passport user with Purchasing permission can order a new subscription.

The following information is required to create a new cloud instance: (you should consult your engineers and collect this information before you begin your order)

• An instance name that will help identify the cloud instance in the enteliCLOUD Management Portal

• A unique global identifier that forms part of the cloud instance’s URL. To make the URL easy to remember, this identifier is typically based on the instance name For example, in the instance URL https://swgeneralhospital.entelicloud.com , the unique global identifier is “swgeneralhospital”.

• Geographic location of the physical site

• Purchase order number

• Username and password for the cloud instance administrator (used to create an enteliWEB admin account in the instance)

• Site information like name, I/O points, device number and device name for the enteliWEB cloud instance.

Log into the enteliCLOUD Management Portal by clicking the link below:

https://entelicloud.com

1. Click Create Instance.

2. Complete all the required fields in the General Information, enteliCLOUD Admin Account and Billing sections.

• When selecting a Server Region, pick the one closest to the site’s location.

3. Click Add Site and add one or more sites that will share this cloud instance.

• You are restricted to a total of 100,000 I/O points for all sites

• You are restricted to a total of 10,000 O3 access doors for all sites

• If your instance requires more points or doors than what is allowed, contact Delta Controls Inside Sales

4. Add any add-ons if needed.

https://entelicloud.com/


5. Verify the contents of the form before clicking Create. The total amount owed does not include taxes. It may take several minutes before the cloud instance URL is live.

6. To launch the new cloud instance you’ve just created,

a. In the enteliCLOUD Management Portal, click Instances on the left menu panel.

b. Locate the instance you’ve created by its instance name.

c. Under Actions, click the Launch icon .

Delta Controls will invoice for all active enteliCLOUD instances automatically every month, so there is no need to renew a subscription.

An enteliCLOUD subscription never expires until you delete the cloud instance in the enteliCLOUD Management portal.

Modifying an Existing enteliCLOUD Subscription You can increase the number of I/O points or O3 access doors, or include or remove add-ons. You cannot change the instance URL.

Only a Delta Passport user with Purchasing permission can modify an existing subscription.



1. Click Instances.

2. Locate the instance you want to modify and under Actions, click the Edit icon .

3. Make the changes.

4. Verify the contents of the form before clicking Save. The total amount owed does not include taxes.

Billing changes are reflected in your next invoice.



Cancelling an enteliCLOUD Subscription An enteliCLOUD subscription never expires until you delete the cloud instance in the enteliCLOUD Management portal.

Only a Delta Passport user with Purchasing permission can delete an instance.

An instance will no longer be accessible once it is deleted.

To delete an enteliCLOUD instance:



1. Click Instances.

2. Locate the instance you want to delete and under Actions, click the More icon and select Delete.

The instance will no longer be available. Billing changes are reflected in your next invoice.



Document Revision History Edition Date Published Author Change Description

1.0 March 23, 2016 D. Stephen Release

1.1 July 25, 2017 J. Halliday Updated for enteliWEB 4.6.

Premium features are no longer disabled when the subscription expires.

1.2 February 20, 2018 N. Ghazali Added content about the O3 access dashboard add-on.

1.3 July 22, 2019 N. Ghazali In table 1, rewrote the sentence about add-ons pricing for enterprise packages with additional points.

1.4 November 4, 2019 N. Ghazali Updated tables 1 and 2 by adding the eW1000 edition.

1.5 November 21, 2019 N. Ghazali Added the word “optional” to Table 3 for the annual subscription and periodic updates.

1.6 February 13, 2020 N. Ghazali Added content about enteliCLOUD subscriptions.

1.7 August 14, 2020 S. Clarke Added content about Vivotek Surveillance add-on.

1.8 January 19, 2021 S. Clarke Added content about multitenant access control functionality.

1.9 January 26, 2021 N. Ghazali Updated the annual subscription price for enteliWEB.

2.0 March 16, 2021 N. Ghazali Corrected the annual subscription price on tables 3 and 4.