Ensuring Customer Satisfaction

How do you benefit from a good Installation Quality?

Plan for reserves when measuring the radio field.

• A restaurant filled with guests inevitably dampens radio waves and thereby reduces radio coverage.

• For this reason, make sure that when measuring the radio field you also have values in the reference range from areas outside the actual guest area (>2 steps per second).

Properly position the Orderman base station (OMB2).

• Place the OMB2 as high as possible in the room.

• To properly cover a room, point the antenna rod downward. In some cases, it also makes sense to position the OMB2 vertically.

• Watch for thermo-glass or metal parts.

• Do not position multiple OMB2s close together.

• Select a location protected from weather (preferably indoors).

Select large, irregular intervals between the radiochannels.

• When using a router with multiple OMB2s, every OMB2 must be assigned to its own radio channel.

• The intervals between the individual radio channels must be as large as possible (>8) and irregular. For example: 42 + 52 + 64 (avoid 65, because default channel). Use the Orderman Channel Optimizer-Tool for this task (http://partner.orderman.com)

Load sharing may only be used in installations with …

• the following handhelds: Don/Max/Max2/Max2plus (FW 3.38 or higher), Sol/Sol+/Sol+MSR (FW 1.90 or higher).

• multiple base stations (FW 5.50 or higher) with at least 75% overlapping coverage as well as a router (FW 5.03 or higher).

• at least five handhelds with channel enabling function for all OMB2s.

Always check whether the latest drivers (e.g. OCX, .net) are installed.

• Older drivers can cause problems, especially if hardware with multicore processors are used.

• Equipment running a mix of firmware versions can be particularly problematic. If necessary, upgrade the entire Orderman system to the latest version.

Remove all interfering 433 MHz devices if possible.

• Baby phones,

• awning controls,

• crane controls,

• radio microphones,

• Snow canons,

• radio-controlled switches,

• and other devices that operate in a

• range between 433.15 MHz and 434.65 MHz.

Follow the correct interpretation of the flashing channels.

• Flashing channels in the Classic Line are „standard“ (dark lettering, bright background) or inverted. In Sol channels flash in red or blue.

• Standard or red flashing = no connection to OMB2.

• Inverted or blue flashing = radio connection established but data cannot be transmitted to the host (PC).

The maximum allowable length of the RS232 cable is10 meters.

• With a baud rate of 115200, the cable length is limited to 10 meters. The Orderman converter pack enables you to use a cable extension of up to 1,000 meters.

When Using a RS485 network with several power supplies make sure you…

• …disconnect Pin6

• …and use a terminating resistor.

Please implement the helpdesk‘s recommendations.

• The Orderman helpdesk has more than twenty years of experience and continuously collects feedback from Orderman partners.

• Do you have any questions?