enhancing your power and credibility through executive presence and business savvy lindsey miller...

Enhancing your power and credibility through Executive Presence and business savvy

Lindsey MillerJuly 2013

Life Skills for Students:

Business Presence

and Etiquette

2 /GE Consumer & Industrial /

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Key Elements of Business Presence

1) Personal Presentation

2) Etiquette

3) Mindset


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What is Business Presence?

Leaders Exude Positive Executive Presence

Topic is frequently included in assessments andperformance reviews, but generally lacks clarity or specificity.

Leadership discussions with individuals tend to focus on skills, abilities, and characteristics, but often avoids this sometimes controversial or personal topic.


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gGE Consumer Products

Elements of Executive Presence

What doesexecutivepresencelook like, sound like,act like?

You know it when you see itYou know it when you see it

..

..


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Performance

Image

Exposure

Solid performance is the price for getting in the door. Your image dictates how people respond to you and exposure determines what considerations are made.You want to be in control of your own You want to be in control of your own

destiny!destiny!


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You often only have a snapshot. . . . Make sure that you are dressed for the picture.

They decide, often quickly, - what you are capable of doing. - who you are. - what you are like.

Perception is Reality


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Dress

Language

Handshake/Greeting

Grooming

Posture &Eye Contact

Behavior

• Work/Office• Customer Events• Social Events

We Present Ourselves Both Verbally and Nonverbally


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Non-verbalPresenting Yourself

What does your attire say about you?

A. ClothesB. JewelryC. Makeup


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One-on-one – be good on your feet

Think “big picture”

Focus on facts

Keep it simple

Share information willingly

Approach it from the group’s perspective

Anticipate questions & develop answers

Have the confidence to be honest


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Business CasualBusiness casual isn’t weekend wear Overdressing is better than underdressing

Makeup & jewelry - less is more

Neatness & cleanliness count

Arms, toes, necklines, well manicuredfingernails

Pierced body parts (other than ears) and showing tattoos generally doesn’t play well.

Make sure your casual dress says that you mean business


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•First impressions are made in 60 seconds

•GE is somewhat conservative

•Follow the leader, thoughts?

•Neatness counts

•Avoid the obvious – “Sex in the City”

Dress as though you hold a position higher than you do

Impeccable dress isn’t an accident


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First Impression Tips

The Handshake - web to web

Restate their name and REMEMBER it

Express Gratitude - show courtesy & respect

Self-Confidence

Treat everyone you meet like Royalty

Poise


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Stand up straight

Use of titles

Voice quality, tone, pace

Smile in voice

Carry business cards

Business Introductions


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Good Manners During Meetings

Be on time

Be Prepared

Don’t hog the airtime

Give the speaker your full attention

Be engaged and Look engaged


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Phone etiquetteCell phoneVoicemailSpeaker phoneResponsiveness

Be careful with:Gum chewingEatingChewing iceThroat clearingCoughing/sneezing

Political correctness

Office Etiquette


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Personalize the message and be aware of your tone

Be concise – avoid long sentences

Read, Read, Read aloud

Be prudent

E-Mail Etiquette


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Art of Working a Room

Overcoming Mingle-phobiaAttend networking eventsBusiness conversations: small talk, medium talk, knowing when not to talkActive ListeningEye contactBad (foul) language Read your audienceListen more than you speak


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Business Luncheons are a good opportunity to demonstrate respect and gain credibility

Avoid foods that are difficult to eat gracefully

Don’t order the most expensive item

Placement of Silverware

Item positioning- BMW

Rule of Napkins

Table Manner Tips


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Etiquette is All About …•Respect and leadership•Taking the time to put people at ease•Evaluating other’s needs and intentions. Be

outwardly centered.•Thinking before you act•Treating others how you’d like to be treated•Send a thank you note/message when

appropriate•There’s no such thing as a vacation from good

mannersIn other words, good manners are critical for advancing your career in business


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Etiquette Basics

• Do more than others expect, show initiative and over deliver

• The Disney approach – under promise and over deliver

• Be friendly – take the initiative, speak first

• Don’t air personal problems in public

• Socializing is good, but manage time wisely

• Be on time – lateness shows disrespect


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Etiquette Basics

•Come up with solutions before taking an idea

upward

•Take on challenging tasks positively

•Congratulate the accomplishments of others

•Don’t be in too big a hurry to advance, add as

much

value as possible where you are first

•Don’t whine, always be positive and

enthusiastic


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Having Executive Presence...

Doesn’t come by accident

A strategy that must be worked on

Requirement for leadership positions

Have self-confidence and show it

Good communication skills are critical – both oral and written

enhancing your power and credibility through executive presence and business savvy lindsey miller...

Documents

ge consumer industrial

business slide

seconds ge

makeup slide

etiquette slide

mindset slide

accident slide

honest slide