SENEGAL’S CASE

Presented by Ibrahima Nour Eddine DIAGNE – General Manager GAINDE 2000

UNCEFACT Raporteur for Africa – Chairman of the African Alliance for Ecommerce

Sept 2014

SENEGAL’S

NATIONAL SW

Enhancing trade and commerce through an integrated electronic system

that streamlines customs clearance procedures.

Customs Administration & Ministry of Finance

1- THE VISION.

Administration

SINGLE W.

HALF COMPUTERIZED PROCESSES

COMPLETE PAPERLESS FOREIGN TRADE

CUSTOMS

CMS

Logistics

CCS

INT

ER

NA

TIO

NA

L

BUSINESS TO BUSINESSN

AT

ION

AL

B2B

B2G

G2G

EXCHANGES

INTEGRATED SW

2- THE ACHIEVEMENT.

2mn VIDEO

Local

Trader

…or

Brookers

OGAs

Or human

action(1h)

EDI (0.5mn)

1

2

3

3

4

5

SUPPORTS

orchestration

3- OUTCOME.

1. Change Control Authority (DMC)

2. Department of Agriculture (DPV)

3. Department of Livestock (DIREL)

4. Foreign Trade Department (DCE )

5. Department of Fishing (DOPM)

6. Quality Control Division (DCQ)

7. Metrology Division

8. Plant Protection Department

9. Pharmacy Department

10.Shipper Council

11.Banks

12. Insurances

13.Customs brokers

14.Logistics and trade stakeholders

PARTICIPANTS

4- THE CHALLENGES.

DESIGNING

IMPLEMENTING

OPERATING

IMPROVING

CRITICAL SUCCESS FACTORS

1. Leadership

The first obstacle to SW

implementation is the

leadership. 3 options are often

in competition:

Customs leadership

Ministry of Trade

Port authority

A higher level decision

(President or Prime Minister) is

the determinant. In all situation,

customs, must be in frontline.

2. Consensus

All the stakeholders involved

may agree on a new way of

doing business. The issue is

that each organization has it

own rules and reality. The single

window will disturb them.

The best Single window for a

country is the one possible.

3. Capacity to implement

PROCESSES PLATEFORM PEOPLE

CAPACITY

CHANGE MANAGEMENT PROCESS

CHANGE MANAGEMENT CHALLENGES

TRADITION CHANGE OWNERSHIP

COMMUNICATE

ON

CHANGES

HELP POEPLE

TO ADOPT

CHANGESSUPPORT

CHANGES

COMFORT DISTURBANCE BENEFITS

INOTHING WILL HAPPEN Sceptical OPPOSITION SUPORTERS SUPORTERS No choice

SHARE BENEFITS

OF CHANGES

SEA OF

DEATH

New York , June 2012

1st place winner UN Public service Award 2012.